Guest reviews
Overall rating
6.5
Good
Based on 84 reviews
Cleanliness
7.0
Comfort
7.0
Pick-up/Drop-off
6.1
Value for money
6.0
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
9
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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3.6
Cons: When I picked up the van the tire pressure and check engine lights were on. They told me they had it checked and all was good and they were just sensor issues. I was driving 10 hours and didn’t want to break down. The tread on two of the tires was horrid. I didn’t have another option so drove off. The van had a horrid smell like smoke or something. Overall, van rode well and we made it to destination. Drop off location was a challenge.
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2.0
Cons: The office was closed
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4.4
Cons: I reserved this car for pickup at a designated location and at a designated time, and then also for drop off at a designated location and at a designated time. At no point during my rental exprience - online or in person - did anyone inform me that the location that I'd selected for drop off was actually closed. I am still stuck with this vehicle until the location opens back up (it has been two days). I have tried repeatedly to get assistance through Hertz customer service and it has been a nightmare. So far, the best information I've received is an acknowledgment that the company screwed up, but that they intend to charge me for the days I've been stuck with this car with nowhere to return it. I want a refund -- this has been nowhere near worth it.
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6.4
Pros: Very friendly staff. They were also very helpful and prompt.
Cons: Less expensive would have been better
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6.8
Pros: Oh the staff was great, the car was fine (despite the fact that the USB port was non-op)
Cons: I could not add my Hertz Gold number to the reservation. Hertz said I needed to cancel the reservation, and re-book directly with Hertz if I wanted to add my Gold number. Of course I would have to lose the rate that I got through you. I'll be right back, I need to go flip my White Snake 8-track tape in my Firebird and comb my mullet...what is this, the 1980s?
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4.0
Pros: The vehicle was great. Drove like a tank.
Cons: I paid online and then got to the Hertz facility and they nickle and dimed me. I felt slighted. I am not sure that I’ll use Kayak again because of the experience with Hertz.
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10.0
Pros: Everything went smoothly
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10.0
Pros: The staff was so friendly. I already had my reservation but wanted an upgrade. The car wasn’t ready but they worked as quickly as they could to get me a new contract while they got the car ready. In a short 15 minutes I had a beautiful Cadillac CTS and I was on my way. Thank you Hertz.
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4.4
Cons: Need to reconsider how your cars are classified. A Nissan Sentra is NOT a midsize Or standard car by no means. It is a COMPACT car! This was my first time and last time to rent with Hertz. Alamo has you beat by far.
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2.0
Pros: Drop off easy
Cons: Didn’t have car I reserved made me wait over an hour. Charged me more than was agreed. Awful!
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5.2
Pros: the car was perfect, clean, brand new Camry but it has a check engine light on!??
Cons: the service was deplorable, the service attendant had a name tag on hanging by one side. she called to get a car several times and we waited and waited for 15 mnutes before the car got brought up.. very lacking.
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4.4
Go somewhere else!
Pros: Car was reliablez
Cons: Car smelled like cigarette smoke so ad that it made the driver and passengers nauseous. When asking for another vehicle we were told there were no other options unless we downsized. With a group of 7 downsizing wasn't an option.
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