Guest reviews
Overall rating
7.4
Good
Based on 3,901 reviews
Cleanliness
7.1
Comfort
7.2
Pick-up/Drop-off
6.3
Value for money
6.2
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Great car and great people"
(in 6921 reviews)
"Great location n great service."
(in 2527 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
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airport location
great car
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car was great
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great experience
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6.4
Pros: Very friendly staff. They were also very helpful and prompt.
Cons: Less expensive would have been better
review from
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6.8
Pros: Oh the staff was great, the car was fine (despite the fact that the USB port was non-op)
Cons: I could not add my Hertz Gold number to the reservation. Hertz said I needed to cancel the reservation, and re-book directly with Hertz if I wanted to add my Gold number. Of course I would have to lose the rate that I got through you. I'll be right back, I need to go flip my White Snake 8-track tape in my Firebird and comb my mullet...what is this, the 1980s?
review from
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4.0
Pros: The vehicle was great. Drove like a tank.
Cons: I paid online and then got to the Hertz facility and they nickle and dimed me. I felt slighted. I am not sure that I’ll use Kayak again because of the experience with Hertz.
review from
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10.0
Pros: Everything went smoothly
review from
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10.0
Pros: The staff was so friendly. I already had my reservation but wanted an upgrade. The car wasn’t ready but they worked as quickly as they could to get me a new contract while they got the car ready. In a short 15 minutes I had a beautiful Cadillac CTS and I was on my way. Thank you Hertz.
review from
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4.4
Cons: Need to reconsider how your cars are classified. A Nissan Sentra is NOT a midsize Or standard car by no means. It is a COMPACT car! This was my first time and last time to rent with Hertz. Alamo has you beat by far.
review from
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2.0
Pros: Drop off easy
Cons: Didn’t have car I reserved made me wait over an hour. Charged me more than was agreed. Awful!
review from
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5.2
Pros: the car was perfect, clean, brand new Camry but it has a check engine light on!??
Cons: the service was deplorable, the service attendant had a name tag on hanging by one side. she called to get a car several times and we waited and waited for 15 mnutes before the car got brought up.. very lacking.
review from
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4.4
Go somewhere else!
Pros: Car was reliablez
Cons: Car smelled like cigarette smoke so ad that it made the driver and passengers nauseous. When asking for another vehicle we were told there were no other options unless we downsized. With a group of 7 downsizing wasn't an option.
review from
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3.2
Not pleased
Cons: Got off the plane to receive a voicemail saying they didn’t have a car for me and they hoped it wouldn’t be an “inconvenience”. After several phone calls they allowed as they could find a car but it was smaller than I had reserved it was not clean. No transportation to the off site location. Took a $20 cab ride that was not reimbursed.
review from
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8.0
Cons: Wait time in picking up car!
review from
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10.0
Going to a Wedding
Pros: The service agent Thomas was outstanding. He was so friendly and the whole process took less than 5 min. Wow!! The car was great
Cons: I should not have taken the gas purchase option - paid for whole tank but used only a quarter. Also, the price was higher than what was out there. Totally my fault, I should have considered how much driving I would be doing
review from
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10.0
Pros: Everything went smoothly
review from
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10.0
Pros: The staff was so friendly. I already had my reservation but wanted an upgrade. The car wasn’t ready but they worked as quickly as they could to get me a new contract while they got the car ready. In a short 15 minutes I had a beautiful Cadillac CTS and I was on my way. Thank you Hertz.
review from
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10.0
Going to a Wedding
Pros: The service agent Thomas was outstanding. He was so friendly and the whole process took less than 5 min. Wow!! The car was great
Cons: I should not have taken the gas purchase option - paid for whole tank but used only a quarter. Also, the price was higher than what was out there. Totally my fault, I should have considered how much driving I would be doing
review from
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6.8
Pros: Oh the staff was great, the car was fine (despite the fact that the USB port was non-op)
Cons: I could not add my Hertz Gold number to the reservation. Hertz said I needed to cancel the reservation, and re-book directly with Hertz if I wanted to add my Gold number. Of course I would have to lose the rate that I got through you. I'll be right back, I need to go flip my White Snake 8-track tape in my Firebird and comb my mullet...what is this, the 1980s?
review from
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8.0
Cons: Wait time in picking up car!
review from
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6.4
Pros: Very friendly staff. They were also very helpful and prompt.
Cons: Less expensive would have been better
review from
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4.0
Pros: The vehicle was great. Drove like a tank.
Cons: I paid online and then got to the Hertz facility and they nickle and dimed me. I felt slighted. I am not sure that I’ll use Kayak again because of the experience with Hertz.
review from
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4.4
Cons: Need to reconsider how your cars are classified. A Nissan Sentra is NOT a midsize Or standard car by no means. It is a COMPACT car! This was my first time and last time to rent with Hertz. Alamo has you beat by far.
review from
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2.0
Pros: Drop off easy
Cons: Didn’t have car I reserved made me wait over an hour. Charged me more than was agreed. Awful!
review from
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5.2
Pros: the car was perfect, clean, brand new Camry but it has a check engine light on!??
Cons: the service was deplorable, the service attendant had a name tag on hanging by one side. she called to get a car several times and we waited and waited for 15 mnutes before the car got brought up.. very lacking.
review from
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4.4
Go somewhere else!
Pros: Car was reliablez
Cons: Car smelled like cigarette smoke so ad that it made the driver and passengers nauseous. When asking for another vehicle we were told there were no other options unless we downsized. With a group of 7 downsizing wasn't an option.
review from
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3.2
Not pleased
Cons: Got off the plane to receive a voicemail saying they didn’t have a car for me and they hoped it wouldn’t be an “inconvenience”. After several phone calls they allowed as they could find a car but it was smaller than I had reserved it was not clean. No transportation to the off site location. Took a $20 cab ride that was not reimbursed.
review from
Other suppliers in Birmingham scored
Where can I find Hertz hire cars in Birmingham?
5900 Messer Airport Hwy, Hertz car rentals
Address
5900 Messer Airport HwyHours
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
Phone
+1 205 591 6090FAQs about renting a car from Hertz in Birmingham
How many car hire locations does Hertz have in Birmingham?
Hertz has 3 car hire locations in Birmingham. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Birmingham airport (BHM)?
Yes
Does Hertz offer shuttle or airport pick-up services from Birmingham airport (BHM)?
Yes
