Guest reviews
Overall rating
7.3
Good
Based on 6,472 reviews
Cleanliness
8.7
Comfort
8.5
Pick-up/Drop-off
8.2
Value for money
8.5
Pros
"Overall a very good experience"
(in 464 reviews)
"ease of returning the car."
(in 4041 reviews)
"Car was clean and attractive."
(in 4674 reviews)
Cons
"Hidden charges, terrible customer service"
(in 331 reviews)
"Didn't get car I reserved."
(in 2431 reviews)
"Long wait to pick up car"
(in 116 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car i reserved
car was great
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10.0
A Pleasant Experience
Pros: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
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6.4
Cons: Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
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8.0
Cons: They said they would email me a receipt and never did.
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3.6
Pros: Nothing
Cons: No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
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10.0
Pros: The competence of the customer service agent.
Cons: Is a Versa an intermediate size car?
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10.0
Pros: prompt service nice car
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8.0
Car issues.
Pros: The rep at the location was great.
Cons: 5 minutes after renting the inner tire well fell off the car. 40 minutes on the free way and the number started flapping. I had to tape it up.
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7.6
Cons: Drop off was closed. No where in Dollar parking to put car. Had to put paperwork and key in a drop off box.....hope this gets processed correctly.
review from
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10.0
Pros: Friendly, helpful staff. New, clean car. Couldn't ask for anything more. Value for the money! Even retrieved a lost item after return in MIA.
Cons: Nothing.
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10.0
Super Rental!
Pros: We rented a car to travel to Ft. Lauderdale for a week's cruise. Fast, easy pick up, super clean, easy drop off at Port Everglades with shuttle to cruise ships.
Cons: Everything was perfect!!!
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8.0
Pros: Loved the car and loved the price. Car was nice and new and nice and clean.
Cons: Only one person on duty and several of us had to wait when first picking up and also returning car She was very polite and courteous but it seemed there should have been 2 people on duty
review from
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10.0
Pros: Streamlined. Straight forward. No sales pitch for add ons
review from
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10.0
A Pleasant Experience
Pros: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
review from
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10.0
Pros: The competence of the customer service agent.
Cons: Is a Versa an intermediate size car?
review from
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10.0
Pros: prompt service nice car
review from
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10.0
Pros: Friendly, helpful staff. New, clean car. Couldn't ask for anything more. Value for the money! Even retrieved a lost item after return in MIA.
Cons: Nothing.
review from
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10.0
Super Rental!
Pros: We rented a car to travel to Ft. Lauderdale for a week's cruise. Fast, easy pick up, super clean, easy drop off at Port Everglades with shuttle to cruise ships.
Cons: Everything was perfect!!!
review from
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10.0
Pros: Streamlined. Straight forward. No sales pitch for add ons
review from
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8.0
Cons: They said they would email me a receipt and never did.
review from
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8.0
Car issues.
Pros: The rep at the location was great.
Cons: 5 minutes after renting the inner tire well fell off the car. 40 minutes on the free way and the number started flapping. I had to tape it up.
review from
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7.6
Cons: Drop off was closed. No where in Dollar parking to put car. Had to put paperwork and key in a drop off box.....hope this gets processed correctly.
review from
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8.0
Pros: Loved the car and loved the price. Car was nice and new and nice and clean.
Cons: Only one person on duty and several of us had to wait when first picking up and also returning car She was very polite and courteous but it seemed there should have been 2 people on duty
review from
Where can I find Dollar hire cars in Naples?
560 Terminal Drive, Dollar car rentals
Address
560 Terminal DrivePhone
+1 239 213 1671FAQs about hiring a car from Dollar in Naples
What is the most popular car hire from Dollar in Naples?
Intermediate (Ford Escape or similar) is the most frequently booked car hire type from Dollar in Naples.
How many car hire locations does Dollar have in Naples?
Dollar has 2 car hire locations in Naples. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Naples Airport (APF)?
Yes
Does Dollar offer shuttle or airport pick-up services from Naples Airport (APF)?
Yes