Pros: No problems from beginning of rental till I turned the car back in.
Cons: A little discount for turning the car in several days early.
Pros: Service & manager
Pros: The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR.
I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.
Cons: They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.
Pros: the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOU
Cons: I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work
Pros: Very easy drop off.
Cons: Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.
A Pleasant Experience
Pros: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
Cons: Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
Cons: They said they would email me a receipt and never did.
Cons: No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
Pros: The competence of the customer service agent.
Cons: Is a Versa an intermediate size car?
Pros: prompt service
Pros: The rep at the location was great.
Cons: 5 minutes after renting the inner tire well fell off the car. 40 minutes on the free way and the number started flapping. I had to tape it up.
Dollar has 2 car hire locations in Naples. Take a look at our Dollar hire location map to find the best car hires near you.