10.0 Excellent29 Sep 2021
Ease of access, process , price and return location all made my experience very satisfactory.
4.0 Okay13 Apr 2021
Neither pick up or drop off was great. The worse is that instead of getting the compact car I requested, I had to drive a SUV (1st time doing so) for 3 days, several hundred miles. And had to wait for 10 minutes to turn car over at airport when done. Also couldn't get tail gate to lift, finally did but not easy. Ad car was only 3/4 full...See above.
10.0 Excellent17 Mar 2021
The pickup was confusing. Budget didn't have their own booth in the pickup lot. It tooks some time to find out it was at another companies booth. Other than that everything was great.
6.0 Good4 Mar 2021
We were supposed to get a full size car, like a Ford Fusion. We got a Jeep Compass, not in the class we asked for.
2.0 Mediocre4 Feb 2021
The vehicle was niceBudget Car Rental in Naples, FL took advantage and ripped me off. I booked a reservation at a cost of $85.05. When I picked the car up, I asked if it would be possible to change the drop off location since it was an hour and a half from where I live. I said I didn’t mind paying a little more to get a closer drop-off. He said he could change the location but the reservation was locked in and he would have to cancel and redo the reservation. I said (exact wording) “that would be fine if he could change the drop-off location”. Normally I would have caught what he did right away, but I was there in a panic because my father was in Hospice dying and I just wanted to get there to be with him. I was visibly upset and crying. He re-did the reservation, he charged me $100 more but at that point, I thought the drop-off location had been changed, (Again I should have noticed this before I left the office or car lot but I was just too upset). He apparently traded my unlimited mileage vehicle for one that charges mileage (I was traveling from Naples, FL to Crystal River, FL (260 miles). He deleted my additional collision coverage as well as put me in an entirely different vehicle which I took as a free upgrade as they do when there is no car available on the lot. The agent did not do the one thing I requested - change the drop off location. He should have known there was no other drop-off location in our area before he canceled the 1st reservation – after all that is his job, isn't it? I realized what happened when I got to Hospice, I called customer service they said we can't help you, you signed the paperwork agreeing. I explained the entire situation, that I was extremely distraught; they basically said too bad. When I got to the other end I asked the agent where I dropped the car off if there was anything he could do, he said NO. I travel a lot; I have rented cars from Hertz, Enterprise, Alamo, and National where every kind of problem has arisen over the years, domestically and internationally and they have always worked hard to accommodate me in whatever way they can. It wasn’t that Budget wasn’t able to change the drop-off location, I booked it that way by mistake, that part was 100% my fault - but it's what they did when I asked “if” they could get me a closer drop-off location. I WILL NEVER USE BUDGET AGAIN! THE AGENT DID WRONG AND IT WAS OBVIOUS - BUDGET’S CUSTOMER SERVICE JUST DIDN'T CARE, I paid $100 more and the agent did not give me the one thing I asked for. Lesson learned.
4.8 Okay30 Aug 2020
Staff was not friendly. Pick up was a horrible experience, drop off was too easyIf they didn’t make me cry
3.2 Mediocre27 Jun 2020
Didn’t have any suv car was dirtyCheck inventory clean cars
10.0 Excellent20 Jun 2020
drop off was fast and easy. No problems.I did have a low tire pressure light when we started to leave Naples FL. I pumped it up and had no further problem.
4.8 Okay26 Jan 2020
Pick up was very friendly as was drop off was also friendlyArriving at the Fort Lauderdale Airport there were no gas stations on the way in so we could not fill up the car and were charged $10 a gallon!!
3.2 Mediocre19 Dec 2019
NothingDo not lie to customer because when I call them told me I have a shuttler for take me to airport but is not like that I have to pay $25 dollars for take me to the airport so I am very disappointed