Pros: The person in the front desk was Awesome, the car was clean and comfortable.
Pros: Staff very friendly and helpful.
Pros: Staff was friendly. We got a better option as the vehicle we had booked was unavailable.
Pros: Didn't rent this car.
Pros: Car and the person at check in were great
Cons: Crazy driver that received our car accelerated like in a race and almost run over us
Pros: Decent vehicle
Cons: I reserved a full-size SUV. When I got there, there were no full-size SUV is available. I had a choice between a midsize SUV, or a minivan. I wasn’t very happy, but I chose the minivan. I was then told I had to wait because it was being cleaned and sterilized. I was told it would take 15 minutes. I waited for it just a little over an hour, before I could actually get the minivan. Today I returned it, before the 2 o’clock deadline on the contract. And then I received my receipt. The receipt I had a charge for fuel and service. I had filled up the minivan less than 2 miles away from the airport. The receipt also had a charge for keeping the car an extra hour. I return the car at 1:53 PM and again, my receipt said it needed to be returned by 2 PM. I’ve been frustrated from beginning to end with the entire rental process with dollar. I have rented 29 times through work with a competitor, and have never had an issue.
Pros: The staff were all very friendly and helpful and the car was clean and comfortable.
Cons: The windshield wiper fluid. I know it's strange but it kept leaving residue on the car that would not come off and made seeing sometimes difficult.
Pros: The personnel were kind and helpful.
Cons: I reserved a BMW SUV at initial booking. When I arrived to the counter they handed me keys to a Toyota Rav 4. When I reached the parking garage I saw the BMW was parked. I then presented my printed invoice illustrating my reserved BMW, and they allowed me to transfer. As I reached the gate to exit the parking garage, another attended came to stop my progress. I was directed to return the BMW and to use another vehicle. Why did I not get the car I reserved?
Pros: Service by Georgia (she was a peach!) was friendly, professional, and helpful.
Cons: The car I was initially given had a key fob w/a low battery and I could not lock/unlock doors or trunk to car. However, Georgia immediately put me into another car and I was on my way.
Pros: comfort and power of car
Full-size (Ford Mustang Convertible or similar) is the most frequently booked car hire type from Dollar in Charlotte.
Dollar has 1 car hire location in Charlotte. Take a look at our Dollar hire location map to find the best car hires near you.