- All reviews
Pros: yes they were friendly
Cons: airport rental return easy
Pros: Staff were great and the process of pick up and drop off very quick
Pros: The vehicle was great. It was big and efficient.
Cons: The pickup was quite slow. We had to wait about 20 minutes after being at the desk to get our vehicle.
Cons: No cars were available. It was an additional 35 minute wait...standing on the outside in cold weather at 9 in the morning!
Pros: Car was as expected, very clean and comfortable.
Cons: Service was not as expected. We found ourselves very confused about the pick up and drop off procedure with no guidance from the staff. You are simply assigned a type of car and you pick one out and drive it out... it feels like stealing a car so we went back to check if we needed to do anything else, the staff was very sharp and answered “only if you have a problem, what’s your problem”. Upon leaving we needed to present the receipt for the car which we had already packed into the trunk. A little communication from the staff would have made this process much smoother! Drop off was a similar experience. No signs designating what to do or anyone to greet us when we arrived. I ended up asking another customer what to do and finally staff commented that they will evaluate the car. Again, unnecessary confusion and lack of communication.
Cons: The car was not made available at all. No options provided.
Pros: The staff was friendly, but I didn't understand some of the items I was "upsold" until the end of the transaction.
Cons: Double the listed price after taxes, fees, insurance, and any upsell/add-on items.
Pros: Our flight landed around 1:00 AM, at the main counter, there was a sign stating to proceed to the 3rd floor. On the 3rd floor at the booth was an agent that processed our reservation and informed us to select any of the vehicles from one of the rows. We were very happy about making a selection while looking at the actual vehicles. Overall we had a very good experience.
Pros: Friendly staff. Great car.
Cons: When you drop off your car they should make sure you have left the keys. So many cars have keyless start that you can leave them in your pocket by mistake. :-(
Cons: DO NOT USE THIS COMPANY!!!!!!! It’s filled with thieves who stand up for dishonest and misleading “customer service.” We asked to talk to a manager after being charged $400 extra, when we were supposed to pay only $60-ish (taxes) at check in, but we were given no answers and no refund. I asked several times about the breakdown of the cost & wasn’t given answers. The woman finally told me the cost included a $200 refundable deposit, so we came to the conclusion that other $200 was the expected total that includes what we had paid online to reserve the car. WRONG!!! Unfortunately we didn’t find this out until my credit card was already charged twice. The woman charged me double & because I signed under misleading information, the company wouldn’t do anything about it. The “manager” at Charlotte Douglas airport, Julie, was utterly useless and continued to defend the employee’s tactics and the company’s dishonesty. She offered a gift certificate—as if we’d EVER want to use the piece of sh*t company again!!!!! SAVE YOURSELF AND YOUR WALLET AND DON’T TRUST A WORD THESE PEOPLE TELL YOU!!!!!!! You’ll be much better off using a better-known company than Dollar.
Pros: Quick drop off.
Cons: Pick up was long wait. Took car to exit gate and attendant would not let me out. Required to swap cars because one I had was not “good”.
Other suppliers in Charlotte scored
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Where can I find Dollar hire cars in Charlotte?
Address5489 Josh Birmingham Parkway
|Monday||05:30 - 23:59|
|Tuesday||05:30 - 23:59|
|Wednesday||05:30 - 23:59|
|Thursday||05:30 - 23:59|
|Friday||05:30 - 23:59|
|Saturday||05:30 - 23:59|
|Sunday||05:30 - 23:59|
Phone+1 866 434 2226
Top tips for renting a car from Dollar in Charlotte
- Standard car hires from Dollar in Charlotte are around 48% cheaper than other car types, on average
FAQs about renting a car from Dollar in Charlotte
What is the most popular car hire from Dollar in Charlotte?
Standard (Nissan Frontier or similar) is the most frequently booked car hire type from Dollar in Charlotte.
How many car hire locations does Dollar have in Charlotte?
Dollar has 1 car hire location in Charlotte. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Douglas airport (CLT)?
Does Dollar offer shuttle or airport pick-up services from Douglas airport (CLT)?