Richmond Car Hire

Cons: The counter person at the Airport Tried to scare tactic us into further insurance.....using anectdotal references. ie. " The last one was total nightmre..the guy had to pay $75 000 out of pocket. Cars get broken into a lot in Vancouver. " ( I live in WA state but grew up in Vancouver. I told him, I know the area and it s bad areas well, we arent going to be in the bad areas and I know how to make a car less..... etc) We rent about 3 times a years...NEVER experienced this.

Cons: Durty car. The car was not good and it was old.

Cons: I originally quoted $120 online, and I understand they will add insurance etc to the total when I arrive at the counter, and when they calculate the fees up, the total comes up to $700+, they added way too much unneccesary stuff in to your policy without asking you, if you don't ask, you will be screwed. Please be careful if you have to choose them, don't let them charge you more than what you need.

Cons: Counter staff said it would be suitable for snowy conditions, however it was not and I ended up having to abandon it after it got stuck

Cons: Guy tried to upsell us (without being upfront about it) to a car 3x the amount we booked online. Felt like he was trying to pull a fast one. Definitely be careful of what you agree to at the counter!

Cons: Precheck of vehicle poor 1/2 Tank of ful Poor vehicle orientation

Cons: I rent a dodge but budget give toyota It's very bad

Cons: When I was reserving car printout stated it will be for 5 people and 2 -3 bags. Car could only fit one medium size bag. When I aquired about it at rental counter I was told to upgrade the car if I need space for second bag. I chose budget's offer since it supposed to fit more bags, but Budget did not fulfill their offer.

Cons: The insurance was too expensive

Cons: Booked this months in advance, Staff wouldn’t accept my UK credit card. Were very dismissive and unhelpful.

Cons: You have to drop off your car at the same place you pick it up from (which is YVR) .. Otherwise you have to pay 50 CAD for downtown drop off.

Cons: YVR south terminal option would have been more convenient.

Cons: Initial vehicle had front-left suspension clunk upon pickup and driving around the lot. Was clearly not cleaned or vacuumed.

Cons: Nothing

Cons: didnt like how there wasn't bluetooth for music though there was the SYNC bluetooth option. also didnt like how there was an AUX plug but no AUX button/setting to use AUX...weird. especially with no satellite radio, FM radio only can be painful.

Cons: No problems whatsoever in the 11 days that we had the car!

Cons: Would have liked the price to be a little lower

Cons: I returned the car on a Sunday when they were closed and instructions on how to do that weren't great. Also, there's limited spaces available to drop off the car but I got lucky and grabbed the last one. It would have been great to get some more directions on how to return the car and what happens if there's no spaces available in the parking garage.

Cons: Inside trunk there was missing a panel. Front electronic obstacle detector was sometimes not working properly and was showing up on the dashboard.

Cons: Off airport shuttle and attendants were fast and courteous. However, drop off site is tricky to find near a highway cloverleaf area. Missing a quick exit and turn can cost time and frustration when returning the car.

Cons: i dont like that I had to spent $2600. i know that the rate couldve been offered to me better.

Cons: Not as convenient as car rentals at airport but short shuttle drive is not too inconvenient. Price and service excellent.

Cons: Location sucks, have to shuttle to and from airport. Everything else pretty good.

Cons: Enterprise driver dropped off customers to a lot that is closed to the airport and you have to walk into the airport yourself. The driver was not friendly and he seemed like a deadbeat who doesn't like his job. A great way to end your journey with Enterprise.

Cons: The waiting time for the shuttle was a bit longer than expected.

Cons: Airport pickup could have been a bit faster

Cons: Not the car I was expected, not unlimited kilometers as advertised.

Cons: Car was not in the best cleanness, and they have gave me the gas at 3/4 - when I brought back it was at almost full tank, but they did not give me any credit for that like other companies do such as Enterprise or Hertz.

Cons: Vancouver traffic made the shuttle back and forth a little longer than expected but was still an easy pick up and dropoff.

Cons: Landed at YVR after an international flight, took the shuttle and waited in a very slow-moving line. Finally spoke to someone about our reservation and we were told that my Visa debit card (used to make the reservation) would not be valid for payment - only Visa credit cards were accepted. They also would not accept my Discover card, and since my girlfriend didn't qualify as the primary driver they wouldn't take her Visa credit card either. We didn't understand why they wouldn't accept her card even if she wasn't driving, but were told "it's company policy." We explained that we had just flown in from the US and would be stranded without a car if they didn't honor our reservation, and were asked if we wanted a ride back to the airport. No suggestions, no offer to call anyone to see what could be done, just basically told us to leave. I tried to go back inside to ask more questions but was completely ignored. Since it was a busy holiday weekend, ended up having to pay almost double elsewhere for a last minute reservation. Nice company policy, you just told a $400 reservation to walk out the door. Hope that works out for you.

Cons: Nothing

Cons: Nothing

Cons: Everything

Cons: It was a experience car

Cons: Check-in to pick up very slow

Cons: I wasn't counseled about the inability to pay for cashless tolling and now the company gets to charge me an additional fine. Seems to be true for multiple rental car companies though

Cons: Expensive.

Cons: The almost hour,long wait in line to pick the car up.

Cons: It was a little confusing: we weren't sure where to leave the car. But there were employees there who helped.

Cons: I never contact with Ace.They closed the door when I went to their company even I had made the reservation

Cons: There is no ace rental in Vancouver . It actually called discount rental. When I got there they said they are not open at the time of my return and they are not in the airport so there was no way for me to get to the airport at 6am after dropping off the car. So I didn't take the car They couldn't refund me.because they said that you haven't paid them yet. I am now in transit in Europe so please contact me by email nachi613@gmail.com. from tomorrow you can call me at 972544613943

Cons: When I rented the car, I was not informed that it was off-site whereas most of the rental companies are on-site at the Vancouver airport. There are no signs at the airport directing you as to how to get to Ace Car Rental. Turns out it also has a different name (Discount Car Rental) which is not in any of the rental info. The people were friendly at check-in but the process was quite disorganized and chaotic. They also changed the price I had been quoted when I reserved the car. When I showed them the agreement, they wouldn't budge. I guess I should've considered 1 star but they seemed more clueless than nefarious

Cons: Off site pick up with bad hours. Our flight got delayed, we got in after 9:30 pm. They were closed. We had to get a taxi to our hotel. Next morning I had to get the train to them. They wouldn't pick use up or drop off.

Cons: I got to the airport after having reserved a car the night before and was told that I had no car reservation because I was within some BS reservation window. I was like, thanks for emailing me or calling me and letting me know that before I got to the airport and apparently they don't "recieve" emails or phones numbers until confirmed. Convenient. This place is a scam you should avoid at all costs

Cons: Arrived only to find that no cars were available because the rental agency closed down shop at this location. I will be contacting Ace directly for refund and compensation for the new rental I had to go get but which someone would have notified me!

Cons: Everything. Would never recommend to anyone ever.

Cons: My reservation is at 9pm and I arrived at YVR airport around 9:30pm. I went out and look for the ACE shuttle and there is no sign of it, so I called the 800 numbers, they said they closed at 9pm. So, I have to take a Taxi to the hotel. What kind of rental company close at 9pm??? Next day around 8am, I took the Taxi to the car rental company and no where can be found because they called themself Discount rental car not ACE rental car. So, I walked in to the office and talked to one of the staff about my situation that I have a reservation last night because my flight delay so I was not able to come to get the car and she said the car have been given to someone else so no car available for me and I have to wait and to speak to the manager. The manager went out to pick up customers from the airport. The manager finally came back from the airport and help me to get the car and took almost an hour to get all the paperwork and car ready for me. It is terrible car company, they are not located at the airport. It is about 5 minutes ride from the airport and there is no sign said ACE only Discount rental car.

Cons: Car was not too clean

Cons: Overpriced!!! $630 for 2 days. We went to the National counter at Vancouver, and were told that they did not handle my rental. That I had to go to the South terminal. No instructions on how to get to the South terminal were given. We went around the airport lugging 5 suitcases and an infant for over 1 1/2 hours until a bus driver told us how to get to the remote terminal. I will avoid renting from National ever again.

Cons: One-way rental YVR-SEA was $250 a day. It doesn't have to be that much!

Cons: I know it’s the busy season and this was a one way rental but very expensive for a few hour rental.

Cons: Got the run around. Had to pay additional cab fare because terminal location was closed for the day. Was told to return to main airport and subsequently tried to charge us 3x the original amount.

Cons: When I arrived I was quoted a price of C$680 (CAD) when I had originally been quoted C$420 (CAD) when I reserved it. When I questioned the woman told me the price was the price. Awful experience. I will not be using this service again.

Cons: Paying for an extra driver.

Cons: Transaction was completed with the agent but needed to wait while the manager handled the process of picking out my vehicle. I worked as a manager in rental car for 10 years and found this practice a bit strange. Also, we were asked to initial the vehicle inspection BEFORE we received and saw the car. This should never happen. The inspection should be done WITH the customer before they get the car. NATIONAL should know better than this.

Cons: National had originally told me they didnt have any cars, however I was able to book one through kayak. After booking with kayak my company contract with them was somehow no longer valid even though I had to still pay and do everything through National.

Cons: O think the prices can lower a little more. There’s no need to charge so much, or you may have an insurance package less expensive. Otherwise it was really nice

Cons: Despite having a reservation- no car available and no attempt to find an alternative and no apology. I will not book with Europcar again.

Cons: Discount cars had run out of vehicles and we're planning on not picking up waiting customers from the airport. I had to put pressure on them to do so as there were a couple of families with kids and babies waiting anxiously. Phone at pick up point was not working. The process took ages and was a stressful start to our family holiday.

Cons: Shuttle took very long to get to airport, when i arrived at car rental place, they told me they ran out of cars and would not be able to rent me a car even though I had a reservation. They then told me to walk to Enterprise 10 minute walk down the street in the pouring rain. Manager was incredibly rude. Shuttle driver was however very nice. Overall, terrible experience.

Cons: See above.

Cons: It took over an hour to have the rental agency pick us up at the airport. Some was related to traffic, but most was related to confusion by the pick up driver. They said they would not post the deposit to the credit card, what they did.

Cons: The service especially at the start was dreadful. Firstly, when we phoned to ask where we should be collected from at the airport, the directions given were poor. Then at the centre, they repeatedly tried to give us a car we didn't want, (we could see the car we reserved and pointed this out), the reason it seemed because they would have to move another car to get our one out, and they had misplaced the keys. When we eventually got the car we reserved, our attendant put the wrong end date into the computer (despite the fact he had our booking confirmation) and charged us for one day too few. We pointed this out after paying, and he said we would just have to pay an extra $65 on return, which he wrote on our form and we accepted. On return, we were first asked to pay the full amount, which obviously we didn't do since we had already paid for all but one day. Then we were asked to pay $82 for this day, which we agreed was correct but wasn't what we had written on our form from the first attendant.

Cons: The customer service was horrendous. Nog sure if it was Europcar or Discount car but either way I will never use them again.

Cons: There was no car reserved for us they gave it away

Cons: Force selling unnecessary products