Recent reviews
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- Neutral
- Negative
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6.0
Cons: Had to wait a really long time to get the car.
review from
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10.0
Pros: Customer service was terrific! Great and friendly staff. I was unaware of the policy of being late for pickup, but they did a wonderful job of finding me another car from their competitors since they were sold out.They even drove me to them for my convenience.
Cons: We had to take an Ace shuttle at the shuttle to the Ace location which was confusing because all the other car companies were at the airport.
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9.2
Pros: Upgraded our car which was super nice for the drive up to Whistler. The staff are all really sweet and sincere. Apart from the below two points everything else was great..
Cons: The facility was super busy when we got there so took way to long to pick up the car. It’s also important to note that they close at 10pm every day so if you’re flight is delayed you may be forced to pick up the vehicle on the next morning.
review from
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2.0
Pros: Nothing.
Cons: My plane was late. I phoned in advance (after great difficulty because no direct phone number was included) and warned them my plane was late. When I arrived, they told me they had no car and couldn't help. What is there to like about that? Never, ever, again.
review from
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2.0
Deposit
Cons: You should make it aware during booking that how to locate your service as well as the fact you have at minimum an incidental hoold that is double of anything I've ever heard. Some people do not have an extra 1000 dollars on a credit card for a work trip.
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2.0
Pros: Nothing
Cons: The service
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6.0
Pros: Great car
Cons: The rental place failed to let us know that they are not opened 24/7 leaving us in a bit of a pickle when we tried to return the car.
review from
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2.0
All out of vehicles.
Pros: The quote. That is the only service they could provide.
Cons: When I called the shuttle upon arrival, they said not to bother getting on, because they were all out of cars. Even with a reservation, they overbooked, had no cars, and were unapologetic.
review from
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7.6
The Good and the Bad
Pros: The kind service and hospitality. The model car came with more upgrades than expected.
Cons: It wasn't located next to the airport and there was no shuttle to take us back when we had to drop off the car. Shuttle only operates when they're open from 7am - 10pm. Wasn't aware of a $300 pre-clearance deposit.
review from
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8.0
Pros: they worked with me to get my rental even with my late flight.
review from
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4.4
Bad Service
Pros: The car they eventually found us was very nice
Cons: When we arrived we were told there was no car available for us despite our confirmed reservation. They did eventually find us a car but the customer in line behind us, also with a confirmed reservation, did not get a car. If we had arrived 5 minutes later we would have been the ones out of luck. Also I don't know who Ace Car Rental is, we were brought to a Discount Car Rental location to get our car. There was an Ace Car Rental banner inside the office.
review from
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2.0
Cons: Service is awful!!! Was in the line for an hour. Pick up at 12nn, did not talk to the representative til after an hour. Had to wait another 10 min after check in and gave me a different car from what was reserved. Workers were not nice at all!!!! Car give is ofc nice but dirty! Was barely cleaned on the inside!!! This company is very unorganized!!!! Still waiting to get my $350 deposit back!!! Will never ever ever rent a car through DISCOUNT again. NEVER AGAIN!
review from
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10.0
Pros: Customer service was terrific! Great and friendly staff. I was unaware of the policy of being late for pickup, but they did a wonderful job of finding me another car from their competitors since they were sold out.They even drove me to them for my convenience.
Cons: We had to take an Ace shuttle at the shuttle to the Ace location which was confusing because all the other car companies were at the airport.
review from
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9.2
Pros: Upgraded our car which was super nice for the drive up to Whistler. The staff are all really sweet and sincere. Apart from the below two points everything else was great..
Cons: The facility was super busy when we got there so took way to long to pick up the car. It’s also important to note that they close at 10pm every day so if you’re flight is delayed you may be forced to pick up the vehicle on the next morning.
review from
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7.6
The Good and the Bad
Pros: The kind service and hospitality. The model car came with more upgrades than expected.
Cons: It wasn't located next to the airport and there was no shuttle to take us back when we had to drop off the car. Shuttle only operates when they're open from 7am - 10pm. Wasn't aware of a $300 pre-clearance deposit.
review from
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8.0
Pros: they worked with me to get my rental even with my late flight.
review from
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6.0
Cons: Had to wait a really long time to get the car.
review from
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2.0
Pros: Nothing.
Cons: My plane was late. I phoned in advance (after great difficulty because no direct phone number was included) and warned them my plane was late. When I arrived, they told me they had no car and couldn't help. What is there to like about that? Never, ever, again.
review from
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2.0
Deposit
Cons: You should make it aware during booking that how to locate your service as well as the fact you have at minimum an incidental hoold that is double of anything I've ever heard. Some people do not have an extra 1000 dollars on a credit card for a work trip.
review from
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2.0
Pros: Nothing
Cons: The service
review from
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6.0
Pros: Great car
Cons: The rental place failed to let us know that they are not opened 24/7 leaving us in a bit of a pickle when we tried to return the car.
review from
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2.0
All out of vehicles.
Pros: The quote. That is the only service they could provide.
Cons: When I called the shuttle upon arrival, they said not to bother getting on, because they were all out of cars. Even with a reservation, they overbooked, had no cars, and were unapologetic.
review from
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4.4
Bad Service
Pros: The car they eventually found us was very nice
Cons: When we arrived we were told there was no car available for us despite our confirmed reservation. They did eventually find us a car but the customer in line behind us, also with a confirmed reservation, did not get a car. If we had arrived 5 minutes later we would have been the ones out of luck. Also I don't know who Ace Car Rental is, we were brought to a Discount Car Rental location to get our car. There was an Ace Car Rental banner inside the office.
review from
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2.0
Cons: Service is awful!!! Was in the line for an hour. Pick up at 12nn, did not talk to the representative til after an hour. Had to wait another 10 min after check in and gave me a different car from what was reserved. Workers were not nice at all!!!! Car give is ofc nice but dirty! Was barely cleaned on the inside!!! This company is very unorganized!!!! Still waiting to get my $350 deposit back!!! Will never ever ever rent a car through DISCOUNT again. NEVER AGAIN!
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