Car Rentals in Richmond - Search for car rentals on KAYAK

Pick-up location	Richmond
Rental locations	22
Airport locations	13

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Richmond

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2.0

Cons: After reserving a car, and arranging a shuttle to pick me up at the airport, they told me that there was zero confirmation even though I had the email confirmation and a small fee taken from my credit card. My flight was delayed by 1.5 hour but I was supposed to still be honoured with a car.....NOTH

Reviewed Feb 2019

review from
2.0

Pay extra and go with anyone else.

Cons: This wasn't even an Ace Car Rental service, it was some shady business called Discount Car & Truck Rental. I sat there with them for over an hour trying to prove to them my American insurance covered a rental vehicle in Canada even though I had all the providing documents and even had an associate from my insurance company, Progressive, you may have heard of them.. on the phone willing to verify any additional documents they needed. This place simply wanted me to pay the extra $20 a say for their insurance and was upset I had my own that covered me in Canada. Never again will I be using Ace since I don't know who I'm actually going to be dealing with when I arrive. Gladly spend more money to go elsewhere. Very misleading on Kayak and will possibly be looking into extra actions because of it.

Reviewed Oct 2018

review from
6.0

Cons: Had to wait a really long time to get the car.

Reviewed Jul 2018

review from
10.0

Pros: Customer service was terrific! Great and friendly staff. I was unaware of the policy of being late for pickup, but they did a wonderful job of finding me another car from their competitors since they were sold out.They even drove me to them for my convenience.

Cons: We had to take an Ace shuttle at the shuttle to the Ace location which was confusing because all the other car companies were at the airport.

Reviewed Mar 2018

review from
9.2

Pros: Upgraded our car which was super nice for the drive up to Whistler. The staff are all really sweet and sincere. Apart from the below two points everything else was great..

Cons: The facility was super busy when we got there so took way to long to pick up the car. It’s also important to note that they close at 10pm every day so if you’re flight is delayed you may be forced to pick up the vehicle on the next morning.

Reviewed Feb 2018

review from
2.0

Pros: Nothing.

Cons: My plane was late. I phoned in advance (after great difficulty because no direct phone number was included) and warned them my plane was late. When I arrived, they told me they had no car and couldn't help. What is there to like about that? Never, ever, again.

Reviewed Jan 2018

review from
2.0

Deposit

Cons: You should make it aware during booking that how to locate your service as well as the fact you have at minimum an incidental hoold that is double of anything I've ever heard. Some people do not have an extra 1000 dollars on a credit card for a work trip.

Reviewed Jan 2018

review from
2.0

Pros: Nothing

Cons: The service

Reviewed Jan 2018

review from
6.0

Pros: Great car

Cons: The rental place failed to let us know that they are not opened 24/7 leaving us in a bit of a pickle when we tried to return the car.

Reviewed Oct 2017

review from
2.0

All out of vehicles.

Pros: The quote. That is the only service they could provide.

Cons: When I called the shuttle upon arrival, they said not to bother getting on, because they were all out of cars. Even with a reservation, they overbooked, had no cars, and were unapologetic.

Reviewed Sep 2017

review from
7.6

The Good and the Bad

Pros: The kind service and hospitality. The model car came with more upgrades than expected.

Cons: It wasn't located next to the airport and there was no shuttle to take us back when we had to drop off the car. Shuttle only operates when they're open from 7am - 10pm. Wasn't aware of a $300 pre-clearance deposit.

Reviewed Sep 2017

review from
8.0

Pros: they worked with me to get my rental even with my late flight.

Reviewed Aug 2017

review from

10.0

Pros: Customer service was terrific! Great and friendly staff. I was unaware of the policy of being late for pickup, but they did a wonderful job of finding me another car from their competitors since they were sold out.They even drove me to them for my convenience.

Cons: We had to take an Ace shuttle at the shuttle to the Ace location which was confusing because all the other car companies were at the airport.

Reviewed Mar 2018

review from
9.2

Pros: Upgraded our car which was super nice for the drive up to Whistler. The staff are all really sweet and sincere. Apart from the below two points everything else was great..

Cons: The facility was super busy when we got there so took way to long to pick up the car. It’s also important to note that they close at 10pm every day so if you’re flight is delayed you may be forced to pick up the vehicle on the next morning.

Reviewed Feb 2018

review from

7.6

The Good and the Bad

Pros: The kind service and hospitality. The model car came with more upgrades than expected.

Cons: It wasn't located next to the airport and there was no shuttle to take us back when we had to drop off the car. Shuttle only operates when they're open from 7am - 10pm. Wasn't aware of a $300 pre-clearance deposit.

Reviewed Sep 2017

review from
8.0

Pros: they worked with me to get my rental even with my late flight.

Reviewed Aug 2017

review from

2.0

Cons: After reserving a car, and arranging a shuttle to pick me up at the airport, they told me that there was zero confirmation even though I had the email confirmation and a small fee taken from my credit card. My flight was delayed by 1.5 hour but I was supposed to still be honoured with a car.....NOTH

Reviewed Feb 2019

review from
2.0

Pay extra and go with anyone else.

Cons: This wasn't even an Ace Car Rental service, it was some shady business called Discount Car & Truck Rental. I sat there with them for over an hour trying to prove to them my American insurance covered a rental vehicle in Canada even though I had all the providing documents and even had an associate from my insurance company, Progressive, you may have heard of them.. on the phone willing to verify any additional documents they needed. This place simply wanted me to pay the extra $20 a say for their insurance and was upset I had my own that covered me in Canada. Never again will I be using Ace since I don't know who I'm actually going to be dealing with when I arrive. Gladly spend more money to go elsewhere. Very misleading on Kayak and will possibly be looking into extra actions because of it.

Reviewed Oct 2018

review from
6.0

Cons: Had to wait a really long time to get the car.

Reviewed Jul 2018

review from
2.0

Pros: Nothing.

Cons: My plane was late. I phoned in advance (after great difficulty because no direct phone number was included) and warned them my plane was late. When I arrived, they told me they had no car and couldn't help. What is there to like about that? Never, ever, again.

Reviewed Jan 2018

review from
2.0

Deposit

Cons: You should make it aware during booking that how to locate your service as well as the fact you have at minimum an incidental hoold that is double of anything I've ever heard. Some people do not have an extra 1000 dollars on a credit card for a work trip.

Reviewed Jan 2018

review from
2.0

Pros: Nothing

Cons: The service

Reviewed Jan 2018

review from
6.0

Pros: Great car

Cons: The rental place failed to let us know that they are not opened 24/7 leaving us in a bit of a pickle when we tried to return the car.

Reviewed Oct 2017

review from
2.0

All out of vehicles.

Pros: The quote. That is the only service they could provide.

Cons: When I called the shuttle upon arrival, they said not to bother getting on, because they were all out of cars. Even with a reservation, they overbooked, had no cars, and were unapologetic.

Reviewed Sep 2017

review from

FAQs about hiring a car in Richmond

What is the best hire car agency in Richmond?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in Richmond are Alamo (8.7, 6621 reviews), Enterprise (8.5, 12888 reviews), and Avis (7.6, 2317 reviews).

Which car hire agencies are at the airport: Vancouver Intl Airport (YVR)?

Car hire companies onsite at Vancouver Intl Airport include Thrifty, Hertz and Dollar.

Which car rental companies will pick you up at the airport: Vancouver Intl Airport (YVR)?

Car hire companies that offer shuttle or pick-up services from Vancouver Intl Airport to off-airport locations include Thrifty, Hertz, Avis, Dollar, Alamo and Routes Car & Truck Rentals.

How can I find hire car agencies near me in Richmond?

Take a look at our extensive car hire location map to find the best hire cars near you.

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Which car hire agencies are at the airport: Vancouver Intl Airport (YVR)?

Which car rental companies will pick you up at the airport: Vancouver Intl Airport (YVR)?

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