10.0 Excellent15 Sep 2022
Very helpful staff even-though the third party agent did not secure my booking, the staff was able to accommodate me during a busy period.
2.0 Mediocre14 Sep 2022
Stay away at all costs!!! Scam company! They didn’t have any cars available for myself and another customer despite reservations being made over a month ago. Shady af
2.0 Mediocre13 Sep 2022
Our flight was delayed and the shop closed before we could get there. They wouldn’t hold the car until the next day, even though we had already paid for it. What a terrible way to run a company.
2.0 Mediocre6 Sep 2022
Although the rental was fully prepaid, they took a $500 deposit. On return, it is said to be a 5-6 weeks refund process. I hope it is not a scam, but it already feels like one.
2.0 Mediocre17 Aug 2022
My experience with Economy Rent a Car was really very negative from the beginning to the end and I'm sure I will never used again. I know some of this complaints are because of "additional terms" which I was not paying enough attention but I think something so significant like any insurance is not included in the initial pack or moving from Provinces extra cost must be shown from the beginning. I was paying more than 15% extra with no option to change ( I was renting a 7 sites car which are not available in the last minute) On top of that, the first day I was using the window , the system was not working and the window moved done and not back to the closing position (keeping it open in a raining and cool / mountain day). When I was calling to how to solve they not help telling me I was far away from the main office. I must to find a mechanic to help me on my own. Sorry for that negative feeback but I'm completely upset and never again I will use this company and difficult to use again Kayak. Best Regards Enric
2.0 Mediocre10 Aug 2022
Our flight was an hour late landing, the car rental company has a 30 minute policy then cancelled our reservation without notice. Therefore we had to scramble for a new rental. Kayak, should make these policies more noticeable before reserving a rental.
2.0 Mediocre10 Aug 2022
1st, there is no shuttle to/from airport and it’s quite a distance ($20 uber ride). Small hole-in-the-wall desk on 3rd, close to the night market. Many people standing outside on their luggages, waiting for a car or a cab? 2 persons behind desk and a handful of other guys (no uniforms or badges, so not sure who works there or not) walking in and out. I booked the car approximately 3Hrs before pick-up tine. When I showed up to the desk after waiting in line, with the confirmation email, I was told they don’t have my reservation and don’t have a car for me. I was told I had to deal with KAYAK and I was left out on the spot with nothing. Totally unprofessional. Had to go back to airport by my own means and go to more « traditional » rental agencies. Lost about 3Hrs in the process, and the $60/day difference between rates compared to the promised rate from Economy Rental…
10.0 Excellent21 Jul 2022
Really helpful staff members. I made a mistake on the time of drop off and the staff there was able to help fix this at the same rate - I was impressed! I also really appreciated how they dropped us off at the train (airport if needed). I would rent there again.
4.0 Okay11 Jul 2022
Took an hour to get pick up from airport to car rental site. Took 30 min to process my rental. No one could help me set up GPS. Car was cheap Chevy Cruz instead of Honda Civic. Gas tank was only 1/2 full when I started
10.0 Excellent8 Jul 2022
Just get a bigger lot to many cars /traffic all around in the area Overall great service and price !