Guest reviews
Overall rating
7.4
Good
Based on 75 reviews
Cleanliness
7.6
Comfort
7.5
Pickup/dropoff
6.9
Value for money
7.7
Pros
"Staff were friendly and accommodating."
(in 34 reviews)
"Other than that, good experience."
(in 15 reviews)
"Car was great, pick up great."
(in 6 reviews)
Cons
"Customer service was bad"
(in 4 reviews)
"The shuttle took forever to come"
(in 15 reviews)
"Customer service was bad"
(in 7 reviews)
Recent reviews
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Find reviews that mention:
customer service
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took a long
great experience
great price
far from airport
shuttle pick
returning the car
helpful staff
great service
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car was great
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3.2
Pros: The rest of the staff is stressed and overworked - it’s not their fault they work in some crappy place - but it affects the service. The building is some old restaurant - which, whatever, nice use of repurposing - but it’s not taken care of. The car was fine - it was dented when I got it.
Cons: Do not rent from this place. It took an hour to get my car (from arrival to standing in line to actually getting the car), and then it took 40 minutes to wait for the shuttle upon return. Also, the driver on the way to the place told me I had “nice hair” (we were alone in the van - SUPER creepy.)
review from
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2.0
Cons: Rented a car on Sunday and was supposed to return on tues. Needed an extention and was told to book online. Booked online and returned on tues to return and pick up another rental. I was denied so I walked down the street and rented from Enterprise. The employee also lied to my face.
review from
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3.2
Pros: I wouldn't know. The rental never happened.
Cons: If we could have actually gotten the rental we booked. Booked it for 8 PM and the facility closed at 8 PM. I'm just glad I called ahead of time or we would have been stranded without a vehicle.
review from
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7.6
Pros: Friendly staff
review from
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2.0
Cons: This was a very shady car rental place. Wanted a 1000.00 deposit. Didn’t trust them, I would prefer to walk.
review from
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2.8
Cons: Customer service was very poor at all levels - confrontational, argumentative and totally unfriendly - from check in to shuttle to check out. Observed same with multiple clients. Car wasn’t clean. Very poor experience.
review from
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4.0
Pros: Staff is ok. They try to up sell yoy
Cons: They are off airport which is really not worth the head ache. The shuttle took forever to come... wasted an hour waiting. Then when I returned it , it was early and they were not open. Not shuttle. Had to walk in the rain. Next time I'll rent at an airport location
review from
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9.2
Pros: Reservation went smoothly. Staff was flexible with timing.
Cons: I wished they cleaned the sticker gunk off the back window of the car rental.
review from
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6.0
Pros: Most of the staff were friendly and wanted to help
Cons: The guy behind the desk was annoying. He did not have a friendly attitude - which was not helpful after a long flight. Also this company is not on the airport property and it took a long time for them to drive a shuttle out and pick us up.
review from
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2.0
Refused my liscense
Pros: Polite
Cons: They refused to give me a car because I had a class C drivers license from California. They mentioned that they only accept class 5 licenses and after some research, I learned that class 5 licenses are only given to Canadian drivers. They were misinformed and I went to another location and rented a car with the same license no problem
review from
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2.0
Total failure
Pros: Nothing at all
Cons: Pick up was a bust and then I got to the trailer to be told I need an international drivers license which is not the case with any other agency. Total waste of time.
review from
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9.2
Great Alternative Rental
Pros: Good, new cars. Very close to Vancouver airport with pick up or easy access to Canada Line train. Everyone was very courteous and helpful both at pickup and return. Pick up and drop at airport very easy and convenient.
Cons: Put a very large ($750) security deposit “hold” on my card in addition to paying for the rental upfront which crimped credit access/room.
review from
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9.2
Pros: Reservation went smoothly. Staff was flexible with timing.
Cons: I wished they cleaned the sticker gunk off the back window of the car rental.
review from
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9.2
Great Alternative Rental
Pros: Good, new cars. Very close to Vancouver airport with pick up or easy access to Canada Line train. Everyone was very courteous and helpful both at pickup and return. Pick up and drop at airport very easy and convenient.
Cons: Put a very large ($750) security deposit “hold” on my card in addition to paying for the rental upfront which crimped credit access/room.
review from
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3.2
Pros: The rest of the staff is stressed and overworked - it’s not their fault they work in some crappy place - but it affects the service. The building is some old restaurant - which, whatever, nice use of repurposing - but it’s not taken care of. The car was fine - it was dented when I got it.
Cons: Do not rent from this place. It took an hour to get my car (from arrival to standing in line to actually getting the car), and then it took 40 minutes to wait for the shuttle upon return. Also, the driver on the way to the place told me I had “nice hair” (we were alone in the van - SUPER creepy.)
review from
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2.0
Cons: Rented a car on Sunday and was supposed to return on tues. Needed an extention and was told to book online. Booked online and returned on tues to return and pick up another rental. I was denied so I walked down the street and rented from Enterprise. The employee also lied to my face.
review from
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3.2
Pros: I wouldn't know. The rental never happened.
Cons: If we could have actually gotten the rental we booked. Booked it for 8 PM and the facility closed at 8 PM. I'm just glad I called ahead of time or we would have been stranded without a vehicle.
review from
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2.0
Cons: This was a very shady car rental place. Wanted a 1000.00 deposit. Didn’t trust them, I would prefer to walk.
review from
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2.8
Cons: Customer service was very poor at all levels - confrontational, argumentative and totally unfriendly - from check in to shuttle to check out. Observed same with multiple clients. Car wasn’t clean. Very poor experience.
review from
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4.0
Pros: Staff is ok. They try to up sell yoy
Cons: They are off airport which is really not worth the head ache. The shuttle took forever to come... wasted an hour waiting. Then when I returned it , it was early and they were not open. Not shuttle. Had to walk in the rain. Next time I'll rent at an airport location
review from
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6.0
Pros: Most of the staff were friendly and wanted to help
Cons: The guy behind the desk was annoying. He did not have a friendly attitude - which was not helpful after a long flight. Also this company is not on the airport property and it took a long time for them to drive a shuttle out and pick us up.
review from
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2.0
Refused my liscense
Pros: Polite
Cons: They refused to give me a car because I had a class C drivers license from California. They mentioned that they only accept class 5 licenses and after some research, I learned that class 5 licenses are only given to Canadian drivers. They were misinformed and I went to another location and rented a car with the same license no problem
review from
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2.0
Total failure
Pros: Nothing at all
Cons: Pick up was a bust and then I got to the trailer to be told I need an international drivers license which is not the case with any other agency. Total waste of time.
review from
Where can I find Routes Car & Truck Rentals hire cars in Richmond?
9200 Bridgeport Road, Routes Car & Truck Rentals car rentals
Address
9200 Bridgeport RoadPhone
+1 604 370 4445FAQs about hiring a car from Routes Car & Truck Rentals in Richmond
How many car hire locations does Routes Car & Truck Rentals have in Richmond?
Routes Car & Truck Rentals has 1 car hire location in Richmond. Take a look at our Routes Car & Truck Rentals hire location map to find the best car hires near you.
Does Routes Car & Truck Rentals have a car hire location at the airport: Vancouver Intl Airport (YVR)?
No (according to our data)
Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Vancouver Intl Airport (YVR)?
Yes