Book Routes Car & Truck Rentals car hires in Richmond

Pros: The rest of the staff is stressed and overworked - it’s not their fault they work in some crappy place - but it affects the service. The building is some old restaurant - which, whatever, nice use of repurposing - but it’s not taken care of. The car was fine - it was dented when I got it.

Cons: Do not rent from this place. It took an hour to get my car (from arrival to standing in line to actually getting the car), and then it took 40 minutes to wait for the shuttle upon return. Also, the driver on the way to the place told me I had “nice hair” (we were alone in the van - SUPER creepy.)

Cons: Rented a car on Sunday and was supposed to return on tues. Needed an extention and was told to book online. Booked online and returned on tues to return and pick up another rental. I was denied so I walked down the street and rented from Enterprise. The employee also lied to my face.

Pros: I wouldn't know. The rental never happened.

Cons: If we could have actually gotten the rental we booked. Booked it for 8 PM and the facility closed at 8 PM. I'm just glad I called ahead of time or we would have been stranded without a vehicle.

Cons: This was a very shady car rental place. Wanted a 1000.00 deposit. Didn’t trust them, I would prefer to walk.

Cons: Customer service was very poor at all levels - confrontational, argumentative and totally unfriendly - from check in to shuttle to check out. Observed same with multiple clients. Car wasn’t clean. Very poor experience.

Pros: Staff is ok. They try to up sell yoy

Cons: They are off airport which is really not worth the head ache. The shuttle took forever to come... wasted an hour waiting. Then when I returned it , it was early and they were not open. Not shuttle. Had to walk in the rain. Next time I'll rent at an airport location

Pros: Most of the staff were friendly and wanted to help

Cons: The guy behind the desk was annoying. He did not have a friendly attitude - which was not helpful after a long flight. Also this company is not on the airport property and it took a long time for them to drive a shuttle out and pick us up.

Refused my liscense

Pros: Polite

Cons: They refused to give me a car because I had a class C drivers license from California. They mentioned that they only accept class 5 licenses and after some research, I learned that class 5 licenses are only given to Canadian drivers. They were misinformed and I went to another location and rented a car with the same license no problem

Total failure

Pros: Nothing at all

Cons: Pick up was a bust and then I got to the trailer to be told I need an international drivers license which is not the case with any other agency. Total waste of time.