Book Routes Car & Truck Rentals hire cars in Richmond

Reviews for Routes Car & Truck Rentals in Richmond

Recent reviews

Traveller rating

Excellent

22

Good

10

Okay

2

Mediocre

10

Poor

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7.6

Pros:Dodge Durango was clean and new. Ladies at pickup were nice.Cons:We waited for at least 45 mins to an hour to get a shuttle to pick up our car. It's a bit of a sketchy operation but then the big operators can seem that way too just have a lacquer of a big corporation.Reviewed 17 Mar 2020

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3.2

Pros:The rest of the staff is stressed and overworked - it’s not their fault they work in some crappy place - but it affects the service. The building is some old restaurant - which, whatever, nice use of repurposing - but it’s not taken care of. The car was fine - it was dented when I got it.Cons:Do not rent from this place. It took an hour to get my car (from arrival to standing in line to actually getting the car), and then it took 40 minutes to wait for the shuttle upon return. Also, the driver on the way to the place told me I had “nice hair” (we were alone in the van - SUPER creepy.)Reviewed 11 Aug 2019

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2.0

Cons:Rented a car on Sunday and was supposed to return on tues. Needed an extention and was told to book online. Booked online and returned on tues to return and pick up another rental. I was denied so I walked down the street and rented from Enterprise. The employee also lied to my face.Reviewed 3 Apr 2019

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3.2

Pros:I wouldn't know. The rental never happened.Cons:If we could have actually gotten the rental we booked. Booked it for 8 PM and the facility closed at 8 PM. I'm just glad I called ahead of time or we would have been stranded without a vehicle.Reviewed 20 Mar 2019

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7.6

Pros:Friendly staffReviewed 12 Mar 2019

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2.0

Cons:This was a very shady car rental place. Wanted a 1000.00 deposit. Didn’t trust them, I would prefer to walk.Reviewed 6 Mar 2019

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2.8

Cons:Customer service was very poor at all levels - confrontational, argumentative and totally unfriendly - from check in to shuttle to check out. Observed same with multiple clients. Car wasn’t clean. Very poor experience.Reviewed 4 Mar 2019

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4.0

Pros:Staff is ok. They try to up sell yoyCons:They are off airport which is really not worth the head ache. The shuttle took forever to come... wasted an hour waiting. Then when I returned it , it was early and they were not open. Not shuttle. Had to walk in the rain. Next time I'll rent at an airport locationReviewed 4 Feb 2019

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9.2

Pros:Reservation went smoothly. Staff was flexible with timing.Cons:I wished they cleaned the sticker gunk off the back window of the car rental.Reviewed 17 Oct 2018

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6.0

Pros:Most of the staff were friendly and wanted to helpCons:The guy behind the desk was annoying. He did not have a friendly attitude - which was not helpful after a long flight. Also this company is not on the airport property and it took a long time for them to drive a shuttle out and pick us up.Reviewed 21 Jul 2018

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2.0

Refused my liscensePros:PoliteCons:They refused to give me a car because I had a class C drivers license from California. They mentioned that they only accept class 5 licenses and after some research, I learned that class 5 licenses are only given to Canadian drivers. They were misinformed and I went to another location and rented a car with the same license no problemReviewed 13 Jul 2018

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2.0

Total failurePros:Nothing at allCons:Pick up was a bust and then I got to the trailer to be told I need an international drivers license which is not the case with any other agency. Total waste of time.Reviewed 10 Jul 2018

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• What is the most popular car hire from Routes Car & Truck Rentals in Richmond?

  Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Routes Car & Truck Rentals in Richmond.

• How many car hire locations does Routes Car & Truck Rentals have in Richmond?

  Routes Car & Truck Rentals has 1 car hire location in Richmond. Take a look at our Routes Car & Truck Rentals hire location map to find the best car hires near you.

• Does Routes Car & Truck Rentals have a car hire location at the airport: Vancouver Intl airport (YVR)?

  No (according to our data)

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes