Dubai Car Hire

Cons: - Check-in took extremely long - Car was dirty - Gas tank was 80% - 58692 km on the clock, which is a lot for a not so good car - Electronic key failed multiple times - Screen wash reservoir empty - Tires or wheels made a terrible whooping noise When returning the car the return agent complained heavily about the car being dirty, which was caused by the roads being very muddy due to the heavy rain that came in during the past days before our arrival. I did not wash the car before returning, because it was also not washed when I got it. He also immediately found a dent (very suspicious because the dent was invisible from standing next to the car, it almost looked as if he exactly knew where the dent was) underneath the car on the left side of which he tried to blame me because it was NOT on the damage form. I did for sure NOT bump on to something that might have caused this dent. If they rent out old cars with over 58000 km and then try to blame me for some not obvious damage, they should present clear detailed pictures of all sides including the bottom, with a creation date of 1 minute before pickup, so I can check all damages upfront. I never went on my knees to check the bottom of any rental car. When picking up the car they already missed a very obvious big bump in the hood, luckily, I saw that one at 02:00 at night with bad lighting, otherwise, based on the attitude of the people, I expect they would have tried to blame me for that one too. I normally rent with Hertz (gold member) and never had any problem and I now know why budget is cheaper. I MUST SAY THAT I HAVE NOT BEEN CHARGED YET BUT THE EXPERIENCE WAS ENOUGH TO MAKE ME MAD AND VERY SUSPECIOUS and if they really going to charge me for the damage, I will try to get my credit card company to go against them. IT WAS A VERY BAD AND OFFENDING EXPERIENCE!

Cons: We were vastly overcharged. Our rental stated the full cost. On arrival, Budget extorted additional fees and surcharges, items that were noted as zero on our confirmation. Budget tried to say it was Kayak's responsibility and Kayak said it was Budget's. Around and around I went. The increase in fees was 60%. Kayak was nice and said that they are not a travel agency but only a search engine and that the reservation was made directly with Budget. NOT HAPPY AT ALL. What a scam.

Cons: The value of the money high. No drop of and pick up of the car in terminal 2 and they don't care to drop you and your kids to the enterance of the airport departure section. You have to walk all the way and cross streets with your kids and bags. They will plane you for any dent in the care watch out before taking the car.

Cons: My reservation was total $119.00 and I see that they charge my account for $144.00, they charged me 86 Dirhams for tools which I paid cash and now I see that they also charged my credit card for $23, which is worrying me.

Cons: Reduce the amount of holding fee or deposit

Cons: I have done almost 200 kms. and the fuel get down to the half, that's too much consumption for such a small motor. I returned the car with half of fuel, they took 58 DHS when actually it must be 30 DHS maximum. take too much copies of credit card and time for preparing papers

Cons: Price was much higher than on the online booking confirmation

Cons: I was charged for the damages when I returned the car that I did not cause. I was shocked because I picked up the car and returned it in the same condition. Upon my return the inspector said I had several damages that I did not cause. I was very upset.

Cons: it took them an hour to get the car while we sat in the airport. Then made us sign about 15 paper promising to give us our 1500 dirhams for insurance back when we give them the car back. THAT DIDN'T HAPPEN! the car was not even the one we booked. OVERALL A TERRIBLE EXPERIENCE

Cons: Air condition was not good for dubai weather I've Booked online toyota yaris but they said it's not avalible so they gave me honda civic but i had to pay more! Also the value for the insurance will increase. Many scratches on the body of the car , and it was dirty! When I delivered the car they said there is a scratch on the body and i have to pay for fixing! I totally don't recommend to deal with this company

Cons: the car glass was not clean good they changed me for airport parking

Cons: Bad service on delivery and rewind

Cons: Taking the car took a long time .

Cons: It took way too long (~45) min to get the car out at rental place. Car was not clean. It took two follow-up emails to get the rental invoice emailed to me.

Cons: We booked and had a confirmation email with the price for the rental for 8 days. When we arrived the person at the desk had all our reservation information but said the price was 4 times what our email said. When we showed him the confirmation stating the vehicle and the price, he said “I cannot do that price, this is my best price” and the amount was four times our confirmed reservation amount. We have since checked back to see if we misunderstood the email but no, they just offer one price online and then when you get there adjust the price and will not honor the confirmation from online. The worst part is when this was happening the guy behind us in line said “oh yeah they do that all the time, every time I rent with europcar they charge way more than when you originally book, it’s a huge scam” he said the only reason he uses them is because it is a company card so not his money. I would NEVER use them again. We had to scramble to find another company last minute and got a car from them for a more reasonable rate.

Cons: Give clear guidance how to go to the terminal 2!

Cons: I booked the vehicle in AED(local currency in Dubai) and I have an email confirmation for this, but when I got to the rental desk I was told the amount would need to be paid in dollars. So the reservation turned out almost 4 times the amount. Even though I had an email confirmation with the currency clearly written in AED, they would not honor it. They already had the slowest and most pathetic service I’ve ever experienced in my life, so I went ahead and just paid the amount to save my time. I highly would not recommend this company.

Cons: They give me a smaller car Pajero and I'm very upset for that and they sad it's kayak mestic .

Cons: I did not like the service provided and was charged 3 days where else the contract is 2 days moreover was again charged after delevering the car additional charges with out my authorization which turned to be fraud and cheating I call the customer service help like they did not have a immediate solutions since I was at the airport I had to go back and face staff who did use my credit card with out my authority after mentioning that I will sue them he immediately void the transaction so why should I go through all this hassle ?

Cons: But as i reached to the Dollar counter they have added almost 40% extra on the total cost which i dont like and also they have not provided me with the car i booked instead they have downgraded my car because the car was not available. And also on returning the car i have waiting for half an hr for the car get inspected.

Cons: We couldn't rent it because we didn't have a credit card.

Cons: It was not confirmed. They asked for full normal price if hired directly. They did not accept email confirmation sent by you. Thanks

Cons: Return parking was not well directed, but Our dollar car tenant drove the car to the right spot for me. Very Nice!

Cons: Returning the car, it wasn't clear where to park (unlike in every US airport, there's no obvious 'rental return' lot. I had to find a parking spot in close proximity to the office - but that is just Dubai normal. I just wish it was made clearer.

Cons: I went there with all the necessary documents. After some time waiting, they informed me that they didn't have the car I rented, nor any other car in the upgrade. Even though I have reserved the car way before AND paid for it AND called to confirm a day before, they did not have the car... I still didn't receive my refund by the way. They did offer a downgrade, but I couldn't send back home one of my kids with two bags!

Cons: I rent the car for one day and u charged me 2 days. Not fair.

Cons: waiting at the pickup

Cons: i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times. they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.

Cons: Took time to receive car, although counter is empty. Too much time on paperwork. I got a charge on bill while I didn't receive an email for the details of charge Usb in car was not functioning

Cons: First of all i have another booking (conformation number 09826246US3) when we arrived airport, employee act in unprofessional way and add extra price (70 AED) to let me use my friend Credit Card. When we went for this booking in shaikh zaid road the avis employee complete the reservation without adding any cost using my friend Credit Card. Regarding to shikh Zaid location in kayak booking map it was wrong and this let us spent long time to found the office 10 km away from the map location. When we arrived the shaikh zaid location at 6:00 pm it was close and it is maintained in the website and the door of the office it work until 8:00 pm !!!!!!

Cons: It took me almost 20 minutes to find where I should drop off the car . There were no signs! Very inconvenient to drop it if at arrivals then had trouble to drag my bags back to departure.

Cons: Car had poor pickup in terms of acceleration and therefore dangerous merging to highways. Gps was not functioning. Returned car within 1 hour and they have not given my money back despite contacting them 3 times. Very disappointed, and I have the added hassle.of trying to get my money back. Communication also an issue associated with language barriers.

Cons: We are gonna end up paying for a pre-existing scratch

Cons: The car had bird poop all over the car which could not be removed. It looked disgusting. The car had absolutely no power. I assume a service would have helped. The tires were flat

Cons: It was Audi Q7 and what they have Toyota Prado

Cons: This branch Terminal 2 offered me a vehicle with poor maintenance. My family and I could have died on the highway when it malfunctioned. The staff couldnt care less about our situation and Mangosh even told me that ‘this is the Emirates, we are different, we dont offer the services you are asking for’. The team was deceitful and rude. I reported this branch to consumer protection services. If you dont want to die, avoid renting. I’ve contacted my credit card company to dispute payment to them. Kayak should not promote them.

Cons: the car is different

Cons: Almost an hour later than promised, exterior filthy, interior had bugs. Attendants spoke very poor english. Some documents in Arabic only.

Cons: They tried to charge me an extra 50 USD just to drop off in AD when it was clearly included in the original booking, then they added 50 AED for airport pickup when again, the booking was originally front the airport. Basically a load of hidden fees. Borderline scam. And the car was a bit old and dirty.

Cons: We arrived at DXB to find that the rental agency Payless no longer existed at DXB. The phone number provided by the booking service is not in service. We were stranded and our only options were to take taxis or book expensive last minute car rentals on the spot. We opted for taxis and public transportation as the other rental options were too expensive. We were surprised and let down. I know now not to rely on Kayak.