Guest reviews
Overall rating
7.3
Good
Based on 677 reviews
Cleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
7.1
Value for money
6.8
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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2.0
Cons: I booked mini van online i was there at the location on time. I called, I went to the front desk, ask everyone around. No one was there to inform me anything or reply by email or cellphone. I was at trouble finding a van for my business. Very bad experience and I will pass on to my friend also my partner.
review from
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4.0
Pros: Rate
Cons: More transparency in advertising and better support (vehicle was sub par)
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8.0
Pros: Cars what I prefer
Cons: quick work in resection
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5.2
Pros: Car was excellent.
Cons: Car not inspected at pickup. At return, AFTER the attendant signed return confirmation, he identified a trivial crack in the windshield. Office did not have a clearly identified place or method for handling returns quickly. They wanted us to fill out redundant info. Another man had same issues.
review from
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9.6
Pros: Easy pick up and drop off. Actually at the airport, NO SHUTTLE REQUIRED!
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8.0
Pros: Overall the process was decent. Easy to receive and drop off vehicle.
Cons: Lines are too long. Also, CC bill was US $17 higher than I thought. I called the 800 and Rick told me it was extra charge to add another driver (didn't need it, just a precaution). I always read the contract on big ticket items, but a car rental??? I should have been told up front.
review from
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8.0
Pros: Inside airport and they were more professional than their competitors
Cons: Better car selection
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7.2
Pros: If you don’t mind wasting an hour after getting off your flight and picking up your luggage this is perfect for you.
Cons: Incredibly long wait in line to pick up a car which had already been prepaid. Then you find out that even though you had reserved a full-sized car they only have s Toyota Corolla! So they want everyone to take SUVs which means you have to leave your luggage on display every time you park the vehicle
review from
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10.0
Pros: Car was new and clean.
Cons: Have more representatives to accommodate the customers. There were 5-6 counters with only 2 people working. The line was long and moving slowly. Maybe have more options for vehicles per class.
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2.0
Pros: Unknown. No one at counter or anywhere in building to rent the car.
Cons: Rentals should NOT be available to book on Kayak if outside of that site’s car rental hours. No one was at the counter when we went to pick up the reserved car after a long and exhausting day of travel. We ended up having to use another company, which fortunately had a car available for us. Not OK.
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2.0
Cons: Denied me the rental because of my class 7.
review from
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5.6
Pros: The vehicle was still a bmw which was what I wanted.
Cons: Initially I wanted the 335 sedan as I reserved but it was not available
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