Book Budget hire cars in Richmond

Reviews for Budget in Richmond

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Traveller rating

Excellent

74

Good

33

Okay

42

Mediocre

34

Poor

0

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2.0

Terrible service at YVR BudgetPros:The car.Cons:I feel that I was looked after terribly by a trainee. As far as what I've read in Terms & Conditions, what I have to present when renting at the counter is my Driver's License and Credit Card. This is were the terrible service started. I got asked for a 2nd piece of ID with my address on it. Unfortunately, my Passport had expired 7/14 & I was still waiting for my new one. So the trainee proceeds to call AMEX where they asked him for his name. He seemed perturbed that they asked for it. In the end, I don't think he ever got an address confirmation. I did pull out my Utility Bill to confirm my address. In the end, he went through with me signing the papers, but no thank you, nothing! He seemed more annoyed that AMEX asked him for his name.Reviewed 22 Jul 2016

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4.0

Pros:RateCons:More transparency in advertising and better support (vehicle was sub par)Reviewed 4 Oct 2020

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6.0

Some things just didn't workPros:Car was in excellent condition, drop off was easy.Cons:Contrary to what the WEB site indicated I was unable to modify my reservation when I found my flight was arriving several hours before originally planned. The car I booked wasn't available and I ended up with a ponderous Toyota van which while big and comfortable was almost impossible to park in the tight parking spaces in Vancouver. I had to opt for valet parking because the self parking option was way to challenging in those tight spaces. I also was forced to pay considerably more than what I had agreed to when I booked it online, like double because the size of car I wanted wasn't available. Probably won't go with Budget again.Reviewed 16 Apr 2018

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4.4

Free upgrade wasn't free at allPros:We liked the convertible Mustang we had for 10 days in Vancouver and on Vancouver IslandCons:I made a reservation through kayak for $495, at first the gentleman checked us out for over $1600! I called AAA and indeed I didn't need an extra $40 the day of protection. And he said he would upgrade us at no charge to the mustang convertible. My 14-year-old son was stoked and we told him repeatedly how grateful we were. I returned it half a day early with a full tank ready to check out and the bill is now 1100… They had charged us for the upgrade! The front desk told me too bad and the manager literally shoved my bill back at me! He told me it wasn't his problem to call customer service and walked away. Incredulously I asked for his managers information and he proceeded to get on the phone to call security. When that didn't deter me he finally took just over $200 off the bill seen clearly there must've been a misunderstanding. I can't believe how duped and manipulated I felt. And how appaulled at their unwillingness to be compassionate or understanding and to instantly blame me.Reviewed 16 Jul 2017

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5.6

Disappointed by the service at the airportPros:The car was great, pretty much brand new, clean and in excellent condition.Cons:I paid about 3 times more than the quoted price for the car which I was quite upset about. I understood that there would be additional costs at the counter including insurance, extra driver etc but the break down of the costs was poorly explained by the assistant. I felt very overwhelmed and a bit harrassed when the person also tried to upsell me another car. I didn’t feel this was appropriate when my decision making skills were impaired after travelling for 20 hours. Although the car was brand new and in excellent condition, it would have been helpful if someone explained the features or included a manual in the car as it was a very modern/technical vehicle.Reviewed 7 May 2018

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6.8

Nice car, not terrible servicePros:I ended up liking the car. The facility was well maintained and the service staff were all nice enough, especially at check out.Cons:The actual car and checkout process were fine. I didn't like the persistence in upselling the bigger car at checkin. I realize booking through a third party means they aren't getting paid as much, but even though I liked the car and he gave an additional discount, I felt pressured in a way I've never felt at Enterprise (where I normally book) which only made me more agitated as he tried to sell me the usual insurance add ons. I also did not like that Budget has you do your own preinspection. It's dark in those garages and if you miss something you could be liable for it (luckily I didn't, but still). I was uneasy about the contract because I just felt the process was one-sided. I always feel nervous and anxious about renting a car or anything else, but the other companies I have used at least go through everything more and it makes me feel more confident that I'm not about to get screwed six ways to Sunday. I don't drive a Chevy either - it would have been helpful for someone to show me where certain things were rather than me sitting in the car for 10 extra minutes figuring it all out.Reviewed 2 Jul 2017

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4.4

If I could zero stars I wouldCons:First of all to rent out of that airport is awful.. If anything goes wrong with the car which it did, you have no one to get a hold of. There is no direct line to that location so you cannot speak to a manger. Then when you call the customer service they say they cannot help you and you have to deal with the manager at that location.. Where to start. the guy who checked me in was super rude when I declined his upgrade. He didnt give me a contract copy. I ordered and paid for a full size, they gave me a mid size. Which i found out after I had left the lot. They told me I could keep the car at the same rate longer than I had ordered it for. Then when I kept the car they tried to double the rate. Could never get in touch with anyone to discuss this. Worst experience ever and poorly run. Will never ever use Budget again. I will highly recommend anyone I know to stay away as well.Reviewed 1 Mar 2017

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8.0

Pros:Nice car. Subaru Impress.Cons:Pick up and drop off took too long.Reviewed 21 Jun 2018

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8.0

Pros:Solid car. No wait to pick it up.Cons:More explanation about insurance.Reviewed 2 Apr 2019

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10.0

Honda Rental- Vancouver, B.C.Pros:The car rental was large enough for 3 people's luggage and was comfortable. The back camera and winter tires were very helpful while driving in the snow. The drop off at the airport was very quick and easy, especially when it wasn't during business hours.Cons:The cost of the winter tires was pretty pricey but it was definitely needed.Reviewed 3 Dec 2016

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8.0

Pros:easy and quick pick/drop offCons:OVERPRICEDReviewed 7 Aug 2017

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4.0

Did not honor rateCons:They spoke fast, were not accommodating, disrespectful, and did not honor the initial rate that they quoted meReviewed 14 Feb 2017

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• What is the most popular car hire from Budget in Richmond?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Budget in Richmond.

• How many car hire locations does Budget have in Richmond?

  Budget has 3 car hire locations in Richmond. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Vancouver Intl airport (YVR)?

  No (according to our data)

• Does Budget offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes