Barcelona Car Hire

Cons: On the spot, when added insurance price was 2.2x more than initially communicated Car given was not the one reserved,but Hyundai that had some strange features that caused flat battery and left us without the car for half a day ( of course when most needed) Emergency service from Hertz that was the actual provider behind the Dollar, acted very slowly and fairly unprofessionally. End result was waiting for 3 hours in the garage for them to come with cables and start the engine. At that time they gave us instructions that should be initially communicated.

Cons: However the GPS phone Device we rent, the car charger didn't charge at all. Dead on the way to our destination. Coast so much pain.

Cons: Location - not at the main station but outside across the road and inside a Budget store with no signage for Dollar

Cons: Long wait time to pick up car, no spots for drop off in garage upon return

Cons: I was looking for dollar rental company for awhile. Hint- no dollar rental in the airport. Their cars are handled by hertz! No idea how I was supposed to know that, but the information desk directed me to hertz and everything was great after that.

Cons: Pick up at the Barcelona Sants station area was marred by the fact that no one seemed to know where the Dollar pick up location was. The official tourist info site at the station told me to walk in the opposite direction from the Hertz/Thrifty site; then the Avis people I encountered also gave me incorrect information. It's really important for Kayak and Dollar/Hertz to inform the customer that Dollar operates under the Hertz/Thrifty umbrella. If I had this information, I would have not wasted an hour walking around the Barcleona station area. Also, the folks that actually transferred the car to me did not speak any English which made it difficult to ask for immediate directions as I left the garage. Regardless, I'll probably rent again from Dollar because of their flexible one-way rental policy.

Cons: First, the rental in the Barcelona train station is not in the station but down the street. It is a Hertz Thrifty location worth no Dollar signage outside the store. It does not appear on any maps as a dollar location. The store was hot and crowded. There were 3 people handling a handful of customers, but 2 went on break. It took over an hour to get the car rental agreement. The cars are parked in a garage about a block away, but they told us the wrong floor, so it took another 20 minutes to find the car. It is in a rough neighborhood, so be careful.

Cons: No response or indication of where to find this rental agency. We got lucky by one person knowing Hertz could help.

Cons: They should warn you that you should carry and international license for Spain

Cons: With the insurance it costed more than the double and they blocked almost the triple from the credit card (they are supposed to return part of them), the employee forgot a number of things like explaining costs or giving the parking ticket and I had to get back to the station to get them, the instructions for drop off were inaccurate especially for finding the gas station (I had to roam by night in the streets of Barcelona).

Cons: They don't have the car class you reserved, so they try to give you the "choice" to pay more for the only car they have (& the one they would give you anyway). Really unethical. Comprehensive insurance would have doubled the daily price.

Cons: Our original rental was unacceptable however they made it right without argument.

Cons: The pick up process could have been better streamline. And directions to the lot where the car was parked could have been clearer.

Cons: The reservation did not exist as far as Hertz knew but the charge was on my son's card. We ultimately rented from Sixt and had a good experience with them. When I initially gave a good rating I was thinking of the rental we actually got not this one - sorry!

Cons: Hard to find the company- under other name that doesn't show on the voucher or web The insurance wasn't fit to Spain so we pay more. We got mini car and we ordered economy. After two hours we finally find this place it still took more two hours to drive from there

Cons: Everything. Never got picked up and never to rental car. A complete mess and failure!

Cons: 1. I was advised to pay for insurance online when booking so I did. When I showed up they said I had to buy insurance or they would have to put a hold on my creditcard for the Max allowed. I think only 1 of the insurances should have been needed but it seems like that unclear system is in place to maximize profits. 2. Finding this place was very difficult. My booking was through Economy Car Rental. Everyone told me there was no such thing at the Barcelona airport. I finally figured out (from a shuttle bus driver) that it was probably AutoClick and off airport grounds. This type of info could have been so dam simple to relay to me in an email with the confirmation booking. A little map maybe showing me where pickup was as well as the name change. If it was in my email I sure did not find it.

Cons: I planned to rent a car to take a day drip to an area near Barcelona. The e-mail I received said that I could pick up the car at the Barcelona airport. I went to the airport, but there was no Economy Rent a Car at the airport. Note that I had to pay for the airport shuttle to get to the airport. Airport information had never heard of Economy Rent a Car. I did a Google search for Economy Rent a Car, and found a location off site near the airport. I again paid to transportation to this area. After walking around for approx 45 minutes, it was clear that Economy Rent a Car did not exist. I eventually found a location that does business with Economy. They looked up the reservation, but it had not yet processed. So, I wouldn´t be able to get a car for another 45 minutes, at least. Since this was only going to be a day trip and I had already spent almost 2 hours searching for the car, I cancelled the reservation. The experience caused me to waste a day in Barcelona. I am hesitant to use your service again, since you work with unreliable companies.

Cons: the car crawler service actually never confirmed my reservation and had i not called them to extend it i would have never found out that they never actually finalised the booking with Avis! No apologies. i booked the car for 400 EU and they told me that it is now available for 800.... basically waste of time

Cons: It took over an hour and a half to get the car even with a reservation. The line was long and the workers were very slow

Cons: booked With ACE all insurance included. Upon Arrival Goldcar Barcelona, tells us, that they do not accept the terms and conditions negotiated by ACE and that ACE has no cars and that we have to accept their conditions otherwise there is no car. I have had an exchange with priceline on this issue - to no avail. It is for me not acceptable that I'm not aware that the subcontractor of ACE (in this case Goldcar) does not accept the conditions of ACE. Goldcar has been condemned for this business practice in Italy, but not yet in Spain. ACE should stop working with Goldcar or make it clearer to the customer, that the contract via internet will not be honoured upon arrival and that more costs are to be expected.

Cons: 1) we were charged 180 euro for fuel in advance ( to be returned in 30 days since we brought the car back with full tank) 2) were charged 1500 euros as security deposit since we used our credit card car rental coverage 3) had really bad experiences with Goldcar in the past, we were looking for a different company, yet we arrived in the same place with hidden fees since Ace is Goldcar