Book Budget car hires in Jacksonville

Cons: There was NO STAFF at the rental counter at 4:30 PM. WHY? People were waiting in a line for NO ONE! We were eventually told to go to the next rental car counter (National? Avis?) and they would help us. Also, I reserved a non-smoking car and got a vehicle that smelled like a pool hall. Nasty. I sent an email (since there was NO ONE at the airport to speak with!) asking how I could exchange the car. NO ONE even bothered to reply.

Pros: Nothing was good

Cons: This was by far, the worst rental experience we have ever had. Upon arriving at the rental counter, we waited over 2 hours just to get to the counter to get the vehicle. There were only 2 associates working, and one left about an hour into our wait. After we finished the paperwork, we were instructed to go to the garage, and wait for our vehicle to be valet driven to us. We waited another 30 minutes there to get the car, while countless people who were behind us walked right out, and got their vehicles. We rented car seats with our rental, and one of them had several spider webs. We will never rent from here again.

Cons: I had originally reserved a Dodge Caravan (or similar) to move a friend and her belongings from Florida. When I arrived in Florida, I was told that because I was under the age of 25, I could not rent the van. I had previously rented the same type of van the week prior with a different company and my age had not been an issue. In addition, I had entered my age on the Budget website when reserving the van, and there was no warning or popup that said my age would be an issue when picking up the car. There were only three people at the service counter for both Budget and AVIS. The service people at the counter were unhelpful and said there was nothing they could do. The car that I was given was much smaller, and was slightly dirty with food crumbs under the seats.

Cons: Had a mechanical problem. Happy to be alive. Had to catch an Uber to the airport. Very scary!

Cons: They charged me to refill the car with gas even though I refilled it. Totally not satisfied