Book Budget hire cars in Jacksonville

Reviews for Budget in Jacksonville

Recent reviews

Traveller rating

Excellent

64

Good

26

Okay

23

Mediocre

27

Poor

0

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get the carcar smelled

car was cleannext day

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returned the carnever rent

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4.4

Cons:I had originally reserved a Dodge Caravan (or similar) to move a friend and her belongings from Florida. When I arrived in Florida, I was told that because I was under the age of 25, I could not rent the van. I had previously rented the same type of van the week prior with a different company and my age had not been an issue. In addition, I had entered my age on the Budget website when reserving the van, and there was no warning or popup that said my age would be an issue when picking up the car. There were only three people at the service counter for both Budget and AVIS. The service people at the counter were unhelpful and said there was nothing they could do. The car that I was given was much smaller, and was slightly dirty with food crumbs under the seats.Reviewed 27 Jul 2020

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2.0

Horrible experience with Kayak & Budget avoid themCons:Despite searching & renting from JAX (exact airport code) thru Kayak and being told "use rental counter at airport" on booking, once I got there they told me this rental had been reserved from some Chilli's parking lot 40 mins from airport that would be closed before I could get there and they could only give me a rental for over 60% more $ than agreed to ($300 rental with reservation number they could give me for $733 !!!!???) The staff was extremely unhelpful and I will not be using Budget or Kayak again. Just FYI I was able to secure an on the spot booking with Alamo at the airport instead for a much more reasonable cost no thanks to Budget or KayakReviewed 24 Feb 2017

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2.0

Pros:Nothing was goodCons:This was by far, the worst rental experience we have ever had. Upon arriving at the rental counter, we waited over 2 hours just to get to the counter to get the vehicle. There were only 2 associates working, and one left about an hour into our wait. After we finished the paperwork, we were instructed to go to the garage, and wait for our vehicle to be valet driven to us. We waited another 30 minutes there to get the car, while countless people who were behind us walked right out, and got their vehicles. We rented car seats with our rental, and one of them had several spider webs. We will never rent from here again.Reviewed 3 Oct 2020

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3.2

Jacksonville Budget rental service didn't have a cPros:Customer service was helpful and they are adjusting my rental fee down to the mid size fee vs the. Full. Budget in Naples was good with the return.Cons:When I arrived at the poorly marked Budget location to pick up my car, I was told there wasn't one. The clerk said he called me & I asked when and he said "before during and after". I had no record of any missed calls on my phone, no email, no texts. He had nothing to offer me. When I pressed him further, he said he did have a mid size car(I had paid for a full) & I said fine I'll take that. He should have offered that immediately. He then charged me the same fee & said he couldn't adjust it down.Reviewed 16 Mar 2017

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2.0

Worst experience of my lifePros:NothingCons:This is the worst experience of my life. I picked up my car at 1 am and they told me there were no other cars. Mine was covered in chocolate and smelled like cigarette smoke. There was no windshield wiper fluid in the car. The next day when I called to complain they told me to return it to the two st Augustine locations and get a different car. I drove all the way to both asking to do that. They had no cars. I called back super upset and they said they would give me $50 off the rental. The first guy I talked to extended my rental by a day and said it would be my daily rate of $12 . WHY WAS I CHARGED $443?????? I have never been so upset or horrified. How can you do this? I drove around your unsafe car all week and instead of $50 off you overcharge me $343!!!!! What kind of business is this??!!Reviewed 25 Apr 2017

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2.8

Cons:The experience was just bad from the first day. When I first arrived, I asked for a split invoice, the Budget representative said it wouldn't be an issue. Of course when I returned the car, they said it would have to be the same invoice and that I was mistaken. That was just the tip of the iceberg. About a week into the rental, the keyfob battery died, I called customer service and they said they couldn't help me. They recommended that I call their roadside assistance. The rep I spoke to at roadside said that I would have to get the car started and drive it back to when I picked it up, nearly an hour and a half away to get a new vehicle. Mind you, the car couldn't start. Of course I tweeted that I had an issue with the vehicle and I received a response from Budget immediately to call them back. So I did, and I was placed on hold for 10 minutes before being hung up on. The issue was never resolved and I'm sure I will never rent from them again.Reviewed 27 Mar 2017

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5.2

Pros:The car was greatCons:The teller who misrepresented their services when i picked up the car even after I asked specific questions to clarify and they tried to charge me nearly three times the amount for the rental. When I tried to contact them for an issue on the phone I was redirected for almost two hours to a computer which told me it couldn't assist with my problem, and when i was connected to a human thrice, each one of them basically said sorry, but we don't know how to help you extend your rental and they couldn't even connect me to someone who could and instead asked me to drive two hours to an airport to wait in line and speak to someone in person.Reviewed 19 Feb 2017

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8.0

Pros:YesCons:NothingReviewed 3 May 2021

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8.4

Pros:The fact the staff stayed until the last plane came in was a life saver, as we got delayed and rerouted which caused us to need the car at the last minute.Cons:Car was old, dirty, and stunk. No USB charger.Reviewed 26 Mar 2017

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7.2

Pros:Staff was fine, very efficient.Cons:Finding the rental office and finding and negotiating the parking lot upon return was difficult. Signage and access need to be improved. Also interior of car could have been cleaner, especially the windshield.Reviewed 27 Aug 2019

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9.6

Pros:The staff we communicated with (especially at pick up) were very helpful, friendly, and accommodating.Reviewed 13 Nov 2019

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10.0

Everything was easyPros:The process was very easy. The car was very nice.Cons:The printers at the counter were going and it made it very difficult to communicate with the representative.Reviewed 2 Mar 2017

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• What is the most popular car hire from Budget in Jacksonville?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Budget in Jacksonville.

• How many car hire locations does Budget have in Jacksonville?

  Budget has 7 car hire locations in Jacksonville. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes