Book Payless hire cars in Jacksonville

Reviews for Payless in Jacksonville

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Traveller rating

Excellent

33

Good

16

Okay

16

Mediocre

19

Poor

0

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car was cleangreat value

get the carfriendly staff

car availablenever rent

great pricecar smelled

said they wouldeven though

customer service

2.0

Payless should be renamed "Careless"Cons:I arrived at the Jacksonville airport after a long day of travelling to find that Payless had given away all the cars. They said that I was supposed to pick up the car by noon, however, I understood that it had to be after noon, thus when my flight arrived in at 4pm, my car was gone and the only thing they could offer was a truck and having recently had a hip replacement, I knew I couldn't climb in and out of a truck, I was forced to go down the line of car rental agencies until I found another to whom I will be loyal for life because of their great customer service. I think I would have been less offended at Payless had the service attitude been even slightly better, however the attitude was "tough luck, you're on your own".Reviewed 12 Nov 2015

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4.4

Pros:Not Atlanta, the rental location at Jacksonville Fl airport was a BAD experienceCons:At Jax airport rental counter, shared with Budget rac. No one at the rental counter. The Budget agents (3-4) said the Payless agent would be right back. I waited for 30 minutes. During this time, the Budget agents were chatting with each other and were very abrupt when I questioned the whereabouts ot the Payless agent. Finally, one of the Budget agents walked the 5feet to the Payless side and started my contract. I asked why they didn't wait on me before then. Got a blank stare in reply. Told Noel the agt. that I intended to file a complaint. She replied that. they required a paystub and utility bill in order to rent a Payless car locally but she would waive this because I didn't know of this and now aren't you happy. I told her no I was not happy, and this was a one way rental not a local rental. Overall I was treated horribly.Reviewed 7 Oct 2016

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8.0

Pros:Great carCons:Pretty expensiveReviewed 16 Apr 2021

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8.0

Pros:Staff was friendlyCons:have more personnel behind the counter.Reviewed 7 Jun 2021

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9.6

Pros:Great car,great price. No surprises.Cons:Poorly lit pickup area...hard to see.Reviewed 4 Feb 2018

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9.2

Great valuePros:Friendly efficient drop off, great valueCons:No complaintsReviewed 25 Apr 2017

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6.8

Pros:Car was good. Drop-off smooth and efficientCons:Pick-up took a long time to get the contract and then go get the car.Reviewed 23 Oct 2019

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2.0

Bad experience overallCons:No clear directions on where to pick up the car or drop it off. Customer service was terrible. The car felt like it was going to fall apart.Reviewed 18 Dec 2017

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5.6

Bad customer service, no receipt, no answerPros:The car was nice and clean and had no problems.Cons:The customer service was terrible. I was sent to Avis to pick up the vehicle, then back to Payless as I assume someone decided to work. The gentlemen also took forever in completing the transaction in front of me and didn't seem to care one way or another. I added insurance to the car and he never gave me a total before asking me to sign away. After dropping off the car, the gal said the agent who helped me did it all wrong and she couldn't even check in my car. Meanwhile they were closed (5am). She said he would email me a receipt which I haven't received but they are quick to charge my card twice for two difference charges above what was originally agreed upon. I don't even know what I'm being charged for now?? Location won't pickup the phone...Reviewed 15 Feb 2016

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4.0

Cons:Took too long to get service. Had to return the first rental car because of car problem. Second car still had some issues but kept it because did not want to keep going back to airport for exchange.Reviewed 1 Dec 2015

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8.0

Pros:Car was nice, clean. Price was great.Cons:Pick up was a little slow. Drop off had an extra step having to take ticket to the counter inside.Reviewed 9 Nov 2015

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6.8

Jacksonville to Miami in Hyundai payless rental caPros:Checkout Was fast and price was as quoted I reserved a economy but was given what I considered a upgrade a Hyundai elantra, I drove from Jacksonville to Miami and had no problems. I refused all insurances and kept the price down, as a side note in the Dashbox they have a liability insurance card so your all legal,Cons:They have for sale ciggarette lighter cell phone chargers but the Hyundai elantra has a USB plug to charge my smartphone it was all goodReviewed 23 Jan 2016

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• What is the most popular car hire from Payless in Jacksonville?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Payless in Jacksonville.

• How many car hire locations does Payless have in Jacksonville?

  Payless has 1 car hire location in Jacksonville. Take a look at our Payless hire location map to find the best car hires near you.

• Does Payless have a car hire location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes