Pros: Organized efficient and nice folks. Paid less than price quoted on Kayak.
22 Jul 2016
Pros: Easy and efficient service
22 Sep 2016
Cons: Jacksonville upped the rental amount by another $10 over what the rental agreement made through Kayak. In all, I ended up paying more than I had agreed to. Won't be using Dollar or Kayak, again.
13 Dec 2016
Pros: Quick and easy.
Cons: Had a smoker car
10 Feb 2017
Cons: They would not rent to me because my name on my driver's license Matthew did not match my credit card Matt. That is the first time that has ever happened. Never again Dollar.
13 Mar 2017
Upgrades aren't free/ beware of fees
Pros: The car was nice and clean, and the desk was right next to baggage claim.
Cons: They led me to believe I was getting a free upgrade, increased my price by $300, and tacked on an extra $120 when I returned the vehicle "because of airport fees".
2 Apr 2016
Pros: Size was good. Pick up and drop off went well. Vehicle was clean. Receptionist at pick up was helpful.
Cons: The vehicle smelled very very strong smoke smell that didn't diminish at all! There was a large scratch on the vehicle we weren't made aware of that we noticed right away and took pictures of so we weren't charged for the damage.
11 Apr 2016
Pros: I liked the car model-decent size
Cons: Long check in process, more expensive than Zipcar, outdated GPS
15 Apr 2016
Pros: Jose at Jacksonville counter was efficent and quick!!
19 Apr 2016
Car was filthy
Cons: I don't smoke and the car smelled like smoke. The roof was filthy and the car overall wasn't clean.
Pros: nothing ! you book an intermediate and get a mini ! they would tell you the extra insurance you bought is worthless and you need their extra insurance.
Cons: nothing ! you book an intermediate and get a mini ! they would tell you the extra insurance you bought is worthless and you need their extra insurance.
I refrain from doing business with dishonest companys.
12 Oct 2015
Poor service, bad car
Pros: Low price, easy drop off
Cons: Given car with low tire pressure light on and obvious transmission issues, car would stutter everytime when accelerating from a stopped position. Pick up was a hassle with constant up selling and having to do and answer items that I had already answered while making my online reservation.
21 Nov 2015
Great customer service
Pros: Staff went above expectations
Cons: Radio and blue tooth did not work.
23 Nov 2015
Pros: I received extremely friendly service from Erick. He treated me with great respect & helpfulness. Josh (a Budget employee who cleans & preps cars) was also very helpful in helping me when I returned my car.
Cons: It was mid-evening, probably around 8:00 pm or so when I returned my car. There was no employees in the return area to scan my paperwork & check me in. I thought this was odd. If Josh had not been there working, I don't know what I would have done. He wrote down the mileage & verified the fuel tank was full & wrote this down on a sheet of paper & instructed me to take it inside to the rental counter & tell them Josh helped verify everything. Why weren't any return staff on duty at 8:00 pm?
23 Nov 2015
Pros: i like to be able to pick up a car in the airport
Cons: my friend got a mustang on the same dates for half the price I paid
15 Dec 2015
Great car for unbeatable price
Pros: I rented a Lincoln MKX for 3 days for 206. Picked up Friday morning and dropped off late Sunday night. It was a fantastic car.
Cons: I didn't like that I could not actually know the selection of cars before hand. For business I don't mind a random car, for fun, I want something specific.
31 Dec 2015
Pros: Nothing. See previous comments for the entire story and my thoughts on this company and their vehicles.
14 Jan 2016
Budget and Avis very helpful
Pros: I like that Budget and Avis make an effort to help out if you have a situation. They do not just blow you off, they want a happy customer. They are my first choice if I can get a decent rate from one of the online car search apps.
19 Jan 2016
Pros: Pickup and dropoff were quick and easy. Mazda 3 was excellent. Picking up in JAX and dropping in FLL was without any issues. Friendly personnel. Cost was exactly what I expected.
Cons: Found 2 empty water bottles from previous rental. Even tho there were "no smoking" stickers there was a faint smell of smoke from some bimbo who broke the rules.
Pros: Pick up and drop off was quick and easy. The location is near my house which is convenient as well. I had a ford focus hatch back which worked fine for my travel plans. The service was friendly.
Cons: I don't know if it was the type of car or this car needed to be serviced, but the AC did not work well and in Florida a good AC is a must.
30 Mar 2017
STAY AS FAR AWAY AS IT TAKES TO GET THERE
Pros: Complete dump in the Ghetto.
19 Apr 2017
Pick up location is very dirty and unpleasant to walk into
Pros: Chris at the Jacksonville airport .... very friendly and professional. Chris made the return at the airport a breeze (and when you're traveling, that matters).
Cons: The pick up location was disgusting. I felt I could not even sit down or set my things down because it was so dirty. There was confusion to begin with and Kiara and Charles assured me they would get the location return changed to the airport and they never did. Even called their office the day before to be certain. Poor professional service and frankly, this experience was enough to say, I will not use Hertz in my future travels.
3 Dec 2015
Cons: The car was not in the spot where the rep told me it was. I had to walk back into the airport in order to get another car which made me late for my appointment. I was also overcharged!!!! They also did not inform you that they put a hold on your card prior to you renting.
22 Dec 2015
Cons: lines were long, the manager was rude and spiteful and would do everything in her power not to rent the car by not accepting my debit card, or the credit card of a friend that was to rent the car with me.
27 Oct 2016
RENTAL CAR EXPERIENCE
Pros: We wanted to switch cars, from an SUV to a sedan because of security concerns-an open trunk with no cover exposing our luggage to possible theft.The Hertz people facilitated the change giving us a Mustang convertable.
Cons: The price was way too high-over $700 for a 10 day rental.We picked the car up in Jacksonville and dropped it off in Marble Falls, Texas.Drop off fee was excessive.
19 Mar 2017
Pros: Car was neat, clean and with a full tank of gas.
Cons: As usual, the gas game one plays with these companies. Having to find an open station at 4 a.m. on a Sunday can be a challenge and the alternative of paying for a full tank of gas regardless of how much gas one returns the car with makes that necessary.
2 Dec 2015
Pros: Quick and easy return.
Cons: Trying to extend the rental period using the call center was painful. The heavy foreign accent was difficult to understand in addition to the poor phone connection. I asked to receive an email to confirm the extension. Never got one.
The price jumped from $267 to over $1000 when I dropped car off. I had to go to terminal counter to correct the error. Not difficult, but inconvenient.
24 Dec 2015
Pros: Everything fine. Quick pick up and drop off
4 Jan 2016
Worst customer service ever
Cons: The 2 ladies behind the counter were absolutely useless. In addition to being charged too much, I was also told even though I had a reservation, they didn't have any cars at the time and didn't know when any would be ready. There was a wait list for cars like you would find at a restaurant. So I asked could she tell me how long it takes to turnaround( clean and get ready) a car once it came in, her reply was " that ain't in my job description, and proceeded to continue her conversation with the other worker behind the counter. I hope that these are 2 isolated poor employees and not the norm for Hertz.
Pros: It was easy to find and get to, fast to get the car, and easy to leave thr airport.
Cons: The car had scratches abd dents all over it already. I took anvideo before we left incase they try to blame me for then exsiting dmg
7 Oct 2016
Pros: Not Atlanta, the rental location at Jacksonville Fl airport was a BAD experience
Cons: At Jax airport rental counter, shared with Budget rac. No one at the rental counter. The Budget agents (3-4) said the Payless agent would be right back. I waited for 30 minutes. During this time, the Budget agents were chatting with each other and were very abrupt when I questioned the whereabouts ot the Payless agent. Finally, one of the Budget agents walked the 5feet to the Payless side and started my contract. I asked why they didn't wait on me before then. Got a blank stare in reply. Told Noel the agt. that I intended to file a complaint. She replied that. they required a paystub and utility bill in order to rent a Payless car locally but she would waive this because I didn't know of this and now aren't you happy.
I told her no I was not happy, and this was a one way rental not a local rental. Overall I was treated horribly.
12 Oct 2015
Pros: Rate was low and booking was easily made. That was the only good part about the rental experience.
Cons: Cannot use company card to pay for rental and no information was given as to how big of a deposit they needed up front. Created a huge hassle at time of pick-up and ended up not even using the rental car due to difficulties in working out a payment solution.
12 Oct 2015
No one at the counter - never rented the car
Cons: There was no one at the rental counter when we arrived. This was at 1pm, during business hours. No sign on the desk saying "out to lunch" or "be right back"
29 Oct 2015
Cons: Jacksonville airport locatin,slow service,car was not there after 2 hr waiting in line for never use this car rental company
3 Nov 2015
Get get what you pay for at Payless
Cons: The poor woman behind the counter was alone and trying to help 15 groups get their cars for a very busy weekend in Jacksonville. After waiting an hour and only 3 customers getting through the long line ahead of us we went with a different rental company
3 Nov 2015
Cons: They did not have the vehicle I requested nor did they have anything similar and when I asked about it this was the reply "why do you think we are called Payless". They vehicle we did get was dirty and had stains all over the seats and when I tried to have the vehicle replaced they told me that was the only car they had available but still charged me the same rate. I will never use them again.
9 Nov 2015
Pros: Car was nice, clean. Price was great.
Cons: Pick up was a little slow.
Drop off had an extra step having to take ticket to the counter inside.
10 Nov 2015
Couldn't get the car
Cons: Was not mentioned anywhere that I need a utility bill or bank statement to rent a car until the representative told me at the counter. Who keeps a paper statement in this modern age, when everything is online.
That's s loss of my business.
11 Nov 2015
Pros: Very nice car, and good price considering that the dropoff was *not* at the same location as the pickup.
Pros: This was my first opportunity to rent from an off-airport car rental business and I was pleasantly surprised how easy it was to do and the savings I received as well.
9 Jan 2017
Great place to rent a car
Pros: Nice car, great price, good location to the airport, and very friendly staff!
28 Feb 2017
Great value and quality car.
Pros: Close to the airport, great price and almost a new car.
Cons: No negatives.
2 Mar 2017
Never again... Jacksonville Florida
Pros: We arrived and had no idea where or how to shuttle over as it was no where in the airport or on our paperwork. Called and waited for a half and hour for a shuttle. Arrived at Ace and was waited on by a David at the counter. Took us outside and showed us the car. It was a upgrade of what we had rented online. Asked him about it and he said well this is what I am going to put u in ..Don't worry about it. It was a black car. Car was flithy.Asked us to the car for damage in the dark. We found a few dings and he said come on it's a 2017 and anything less then a quarter don't matter. Went inside and he had both my husband and I sign papers to decline insurance as we purchased our own.Stapled a card and paperwork together and we left as we already had been traveling since 5 am and had two more hours to drive to our destination we were tired and disgusted but had to go. Days later I looked at my credit card bill online. He had changed me a upgrade x eights days. And also we were charged for the shuttle ride. I opened the stapled paperwork and sure enough he did. When we brought the car back it was someone different at the counter. I told her I never asked for a upgrade. Why am I being charged for one? She told me basically ..To bad u agreed to it right here. What this David did was lied to us and had us put our initial on something we thought was for declining insurance. Bottom line is ..He was to lazy to go out in the lot to get what we rented and gave us a car that someone just brought back. Previous people left paperwork in the glove box...I will never rent a car from Ace ever again.
13 Mar 2017
Price was right
Pros: Comfortable car, and good service.
Cons: It was a bit inconvenient waiting for pick up. We had a miscommunication and I had to call Ace three or four times before they picked me up, so I wasted half an hour at Jax Airport.
15 Oct 2015
Pros: Staff was very accommodating. When I arrived I realized that Ace was not actually located at the airport. I called and a shuttle was there in less than 10 minutes. Friendly, easy to work with, reasonable rates, nice car.
16 Nov 2015
Cons: Required to call for airport pick-up. Would have been nice information to have in advance.
21 Dec 2015
Cons: Didn't like the overwhelming smell of Febreaze in the car and made me wonder what stink they were trying to overcome.
5 Jan 2016
Pros: This was my absolute best rental car experience, ever! Easy pickup and drop off and an outstanding value.
Cons: We should have been told to call for the shuttle upon arrival at the airport. Had to ask a friendly skycap.
Cons: car was not completely full of gas,not very clean ( interior ), out of wiper fluid and was smaller than the one I reserved even though the agent said it was an "upgrade"---this has happened on my last two rentals with Alamo
18 Jul 2016
Pros: Clean, reliable and easy check in/out
29 Aug 2016
Cons: The only issue with the rental was that it wasn't obvious that you had to go inside the airport to the rental counter to pickup the contract and keys there. Being a Hertz Gold user, I'm used to making business reservations online and just picking up the car and going. Not a big deal, but would have a saved a trip to the rental car garage.
5 Sep 2016
Pros: Fast, clean, good car
Cons: On the Alamo pickup they say I had not an insurance for third patry liability, and that the insurance that I had buought with kayak only covered my own car, in summary I felt tricked having to pay 2 insurances that make the car rental higher than the one of the competition, if I had knew this previously would not have rented with kayac or with Alamo. Make things easier and clear for costumers please.
8 Sep 2016
Great value, nice vehicles, standard push to upsel
Pros: Believe it or not, I'm over 40, and I still give in to my mom on trips and rent SUV's. She's a big saftey nut after a semi couldn't stop and nailed the back of her Tahoe. Anyway, I managed to get a large, moderately appointed Ford, for about the price of an economy car.
Cons: Rented for a trip to Miami, but we had a hurricane so I couldn't go. So I was up charged for not driving to Miami, and charged for another day for not returning the car during the hurricane. Not really the car rentals co.'s fault I suppose. I guess the insurance sales pitch is standard, and even though I explained my Travel credit card covered the difference in insurance, they insisted I buy more. Also, tried to upsell me to a more expensive ride, once again standard MO at this price point...
5 Oct 2016
Pros: The Alamo car was good and very clean. Of course we were encouraged to upgrade the car upon checking-in, which we did.... The service was very friendly.
Cons: The fact that Alamo was not aware that we took out an insurance via the Kayak booking. So we insured the car again, at Alamo. I realize this is our responsibility - yet you would expect them to have a note not to offer us insurance. Alamo was so courteous to credit the insurance after we discovered that - something they did not really have to do.
7 Oct 2016
Pros: The counter service was great upon pick up and drop off.
Cons: The dried vomit between the seats was an awful smell. Hard to believe someone at the company didn't pick up on it from the last customer before turning the car back over to someone else!
12 Oct 2016
Gave me a rental car with zero gas @ an airport 30
Pros: The car was nice
Cons: The airport representative was rude and ended up giving me a car on empty when the airport was 30 miles away from any gas station the night before a major hurricane was supposed to hit. I had to go to 7 different gas stations once I reached my destination on fumes! I couldn't find any gas stations at night so went to bed not knowing if I was going to be able to get gas the next day or break down trying. The next morning I woke up at 6am and luckily was able to get gas but WTF. Diane/ Dianna at the JAX Airport is a real piece of work and didn't even tell me the car had no gas in it. And at first she tried to put me in a minivan even though I reserved a small SUV. VERY UPSET.
17 Oct 2016
Good -- would rent again
Pros: Drop off at JAX airport is super easy. Pickup isn't bad either, though you don't get to walk around the car with the rep at time of rental.
24 Oct 2016
Pros: Went to the counter to pick up the car and they did not have available cars. Many people were waiting for their cars as well. I was told the wait would be an hour or so. Because I had an appointment, I could not wait so I did not get the car.
Pros: The flexibility of service relating to the change of car and ability drop off at another location without additional cost.
Cons: the availability of the pickup was not good as my car was not ready at bookable time.
18 Nov 2016
Where's my car?
Pros: Pick-up was prompt and the people who were at work were very professional and friendly
Cons: The main problem with local rental locations like this is when someone doesn't show up for work things don't run smoothly. I had to wait more than an hour for a full-size car and got an SUV instead, which I didn't want.
4 Apr 2017
Pros: I liked the professionalism in behavior, appearance, and attitude of the staff member with whom I dealt--Val. When my economy size car was not available, she offered an upgrade--which I did NOT take because it was much larger than I needed and larger than I could responsibly drive. She promised to have a car for me by day's end, and did. Tank was half full--suggesting it had just been returned, but car drove fine and all went well. Pick up and drop off service is a plus. Don't get rid of it. I think Val is the type of person who should own her own business because she sets a good example of how to deal with the public. She was a quick thinker and reliable do-er; very impressive
Cons: When I returned the car, I had two more days in town and inquired the price for renewing for two more days. It was about 20.00 per day higher than the original rate. A staff member (not the agent who was helping me) suggested that I would not find a lower rate. I found several much lower rates--some half the renewal quote. I think that when customers are returning a vehicle in a timely way and need to renew, they should be given some type of price consideration. After all, a customer in hand is worth--something!
7 Apr 2017
Cons: Wouldn't accept my price I had reserved on line. I had to speak with manager. Poor service. Had to take the smallest car as they did not have my request. For Ultimate available even though reserved plenty time in advance. My opinion is he was shady and the place was unreliable. Would not go there again
10 Apr 2017
office closed when i got there....
Cons: spent 30 minutes trying to let them know i was going to be late because of our flight. could not get thru the phone system even tho i was told i was being sent to an attendant several time. after 35 min i hung up and grabbed an Uber. by the time we go there we had missed them. i then called again and finally got thru to a human who could do nothing for me except to ask me to call back in 2 days for the car i needed. I'll never rent from Enterprise again.
20 May 2017
Cons: car pulled to the right, even after air pressure was checked
2 Nov 2016
Pros: The car was better than expected over all. I was expecting a Kia Rio and was given a Chevy Sonic. It had plenty of power and handled well.The service was very good.
Cons: The windows were dirty and driving at night the streetlights and headlights refracted off the grime making visability an issue. I washed them the next morning.
2 Jan 2017
Pros: Lots of space. easy to drive,
Cons: tooo big
13 Mar 2017
Pros: Courteous staff, quick service.
Cons: Having to pay more in drop off fees than for the actual rent.
16 Mar 2017
Pros: I did get an upgrade to a better car (BMW X3) which was a nice car.
Cons: Car was smaller than booked; had only 4 seats and tiny trunk (I booked a car for 5 passengers and 3 bags)
13 Apr 2017
Pros: Quick, painless
1 Aug 2017
Cons: Picked up car at night. It was dark and I didn't know how to get out of parking area. No one advised me on route to take.
When I got in the car the radio was on super rap music, volume real loud. At first it startled me because I was not familiar with car and how to turn off music.
While driving on highway car would jerk from side to side. Told girl at return about it and don't think she even made a note.
14 Oct 2015
Best deal anyone could get on a very comfortable N
Pros: Price was outstanding
Car was clean and comfortable for 5 people
Easy pick up in Charleston and drop off in
No hard sell on getting extras at pick up total surprise since they often pressure you to get insurance , erc
Cons: There was NOTHING I disliked
Best car renting experience I have ever had and I have rented a lot of car
4 Nov 2015
Pros: Quick and easy drop off.
Cons: Felt like I was being tricked into purchasing add-ons at pick up. Did not need to have SunPass activated for $20 when I could have paid $1 at the toll road. Was told that I "should really purchase more insurance" after I already purchased car rental insurance via Allianz through Kayak.
16 Nov 2015
Pros: Did not honor reservation - 1.5 to 2 hour wait for a car. We went to Hertz instead.
20 Nov 2015
Pros: Every aspect of my experience was as advertised, contracted and expected.
3 Oct 2016
Good price, In the terminal
Pros: It was very convenient. Purchased no extras or insurance other than second driver option.
Cons: Second driver option seemed a little pricey.
18 Oct 2016
Cons: I had booked this reservation over a month in advance. When I arrived, on time, at the Thrifty counter in Jacksonville, FL I was told that they did not have any cars to rent to me. Thrifty confirmed that they had received my reservation however they still did not have any cars. Thrifty did offer their verbal apologies. Thrifty did not help me secure a reservation with another car rental company. Thrifty did not offer to reimburse me for the difference between what I paid at Avis ($124) and the amount per my Thrifty reservation ($50). This was my first (and likely my last) experience with Thrifty.
18 Oct 2016
Ripped off by Thrifty, no help or compensation off
Pros: Nothing. The customer service and reservation handling is horrible.
Cons: I booked a rental car months ago, and when I arrived at the airport I was told that there were no cars left and I would have to call back the next day to make a new reservation.
I had to take a 30 dollar cab home at 11:30 at night and then had to try and rent another car at the airport the next day which ended up costing me 40 dollars more than my previous rental. Customer service at the counter was no help and told me that was how it was and there was nothing they could do about it. Completely unacceptable. I will never rent from Hertz or Thrifty again and will make sure that no one I know does either.
Cons: Service was sub par, the car received was dirty with mechanical problems. This will be the last time I rent a car from Advantage.
1 Dec 2015
Pros: Gentleman working at Wally Park was outstanding!
1 Jan 2016
Cons: We arrive at airport car rental not on site. Called the number on hold for 25 minutes which was about 6:20 when answered phone and said they closed at 6. Therefore we didn't get the car. When making the reversation they should let you know what time they close. Poor communication.
17 Jan 2016
Pros: Ease of use.
18 Jan 2016
Pros: Friendly service. Reliable car. Good price.
Cons: Originally supplied a car with cigarette smoke in it. Then supplied another that was better. Upon online purchase of the rental, was not billed the additional $75 for two-city rental - would have preferred this up-front billing rather than the surprise at pickup.
26 Jan 2016
Beer cans in trunk
Pros: I picked up my car from advantage with no issues. That night me and my wife decided to go out to dinner and have a few drinks, when we got home and decided to load our suitcases into the trunk of the car, there were 5 OPEN beer cans in open view. That night I called advantage, only to speak to an answering service, no representatives past 5pm. Then that same day on the instrument panel the "Add air pressure" lights up, so I add air to the tire that it said "Right front". The very next day, "Add air pressure" lights up again, this time on the "Right rear", I add air again. The very next day after all that, the "Channel engine oil soon" lights up.in a nut shell, Advantage does not CLEAN OR SERVICE their vehicles at all. DO NOT RENT
Cons: The whole service was terrible, car was not serviced or cleaned before dispatching. If I could give an 0 rating I would.
9 Feb 2016
Good bang for the buck.
Pros: Nice car. Nice people. Good gas mileage Great value. Will rent from them again.
Cons: No place to park. Car was not clean. No sign out front. Tank not full but was when I returned it.
4 Apr 2016
Kia was very helpful
Pros: Car was very clean and new
Service was fast
Shuttle came quickly
Price was very reasonable
Great customer service
4 Apr 2016
You get what you pay for...which isn't much
Pros: The cost was considerably lower than other companies...but the hassle isn't worth it.
Cons: Needed a minivan for our family of 6. I reserved well in advance. They simply said "sorry...we have no minivans". When I ask how and why...I was told, "we oversold...and have none available." When I asked how could they rectify this situation...there was no response other then they could put me in a different vehicle...smaller and barely accomodating our kids and bags. We drove in a cramped SUV with a child virtually drowning in luggage in the back seat. Never again will I use this company. Simply mediocre.
17 Apr 2016
"Would you like a full tank for less"- SCAM in a b
Pros: The "come-on" price looked good. Real Price at check out? - not so much.
Cons: I'm not sure why I was shown a $237 price at first, then surprised when it was over $281 at check out. The only place I can see for the overage is in the offer to "fill the tank by the company". Their representative said, "We're a lot less than at the pump." That should have warned me. I last filled my Taurus in Oregon (a high gas price state), for $26.60. The added surprise cost from Advantage? - over $44. Last time I rented from Enterprise, their final price was understandable, reasonable, and I topped off the tank before returning the car for a LOT less than $44. I'll go back to them next time, and avoid Advantage. Also, the car had a huge scuff on the front left bumper and quarter panel. The rep acted surprised to see it, but I was in a hurry to get my elderly Mom at the airport, so I accepted it. Otherwise, the car was fine. The rental place was understaffed and folks waiting with me had complaints about their waits. A fellow waiting with me told me his first rental set off a tire warning light as he left to start his trip. He took it back, finding a nail it, and he told me the attendant said; "It'll be OK." After insisting, he was given a repaired tire. Sure, these are hear-say, but all in my one visit to Advantage? C'mon.
Pros: Price was right. Located with Wally Park enabled EZ to leverage Wally Parks great shuttle service.
Cons: Long wait to get a rep, car smelled like smoke plus had 2 low tire pressure lights come on while driving.
19 Nov 2015
Pros: CUstomer Service was great
Thank you with e z 'nn
11 May 2016
I won't go back
Pros: They have the rental cars.
Cons: Hard to find where they are. There was no sign as EZ car rental. That is Wally Park or something like that. My google map and tomtom navigation couldn't find the address what posted in Kayak.com.
No greetings. No smile. Rude. When a agent and I inspect the car, she skip few thing I points abut dent chips crack. I had to make sure myself. Inside of car smells terrible. Car wasn't good condition also.
28 Jun 2016
Pros: Very affordable rental, no hassles regarding supplemental insurance, etc (booked with credit card), very straightforward and easy, good shuttle service to airport
7 Jul 2016
Pros: The car was clean and comfortable.
Cons: The time it took to deliver the car
22 Jul 2016
Pros: Pickup was great and the car was clean. When I went to return the car there was no where to park and only one person operating the front desk. The agent was tied up trying to resolve a pricing issue with another customer. Even though he was very busy, he was courteous to everyone in the office waiting to rent and return cars.
20 Sep 2016
Vehicle smelled like Vomit
Cons: I arrived at pick up location only to inspect vehicle and find that it smelled like vomit and the seats and carpet floors were stained...customer rep seemed disinterested and unapologetic...I canceled the reservation because they didn't have another comparable vehicle and they are still charging me $50 for canceling after I was inconvenienced and had to pay almost double at another location because of the short notice....will never use that company again
3 Oct 2016
Pros: Good value, good customer service
Cons: Car was a little dirty inside, but not bad considering it was a low cost rental.
31 Oct 2016
Car did the job, terrible customer service
Pros: The rental car was clean and had everything we needed. Good gas mileage.
Cons: The customer service was horrible. When I arrived there was a man working the desk and a woman walking around in back. It took him 10 minutes to log into the computer and when I asked if someone else could help in the mean time he replied he was the only one there. He had a terrible attitude and had no sense of urgency. When he finally got to me (20min later) he tried to give me an old mini van rental, stating that I wouldn't have to wait. I wanted the economy car that I had requested. Well that took another 20 minutes for him to continue with other customers before going out to pick out which car I would get (had to find it in the lot). Overall, I mentioned several times that I was on a schedule and had a reservation to get to. He didn't seem to care of take that into consideration at all. It took 45 minutes for me to complete my rental and get my car. I was late for my reservation and will likely not rent from this company again. A little extra money is worth my time and happiness.
27 Nov 2016
Pros: Was awesome to rent the car at a cheap price for the day. Will definitely do it again when needed thanks Kayak.
Pros: Upgraded to a minivan at no charge. Very friendly and helpful staff at the desk (David Fox).
Cons: Car was down to 3/4 of a tank.
8 Feb 2016
Pros: Friendly staff. Location of car and ease of exiting property.
Cons: Confusion on fuel surcharge. Caused an issue when I returned the car in Tallahassee.
7 Jun 2016
Not enough options
Pros: The price was fair. The staff was fine. The car was clean.
Cons: I had to wait in line for 45 minutes before I was able to see an attendant (even though I had a reservations).
That's the last thing you feel like doing after a long flight.
I reserved a full size SUV, I requested something luxury and the ONLY full sized vehicle they had was a Toyota Sequoia. Next time I'll be renting a car with a company with more options for my to choose from.
13 Oct 2016
I need of a better company
Cons: I was never notified that the drop off location was closed. I had to return the car a day late and at a different location.
5 Dec 2016
Pros: I liked the car, was a littler small however was great on gas going from fl to sc.
Cons: Car smelled like smoke, stains on back seat....employees at airport seemed disinterested. There was a lack of explanation for rental agreement before purchase. I purchased the rental through priceline and everything online went perfectly. Got to the airport and was told I had to put a $200 holding fee on my debit card and pass a credit check. None of these wold have been a problem with proper explanation beforehand, coold have went to another option. Normally I wouldn't have an issue but this time I was forced to have my brother be the primary driver on the rental agreement and pay with his credit card. I just feel like this is an issue I shouldn't have had to go through and avis and priceline need have better communication on the guidelines and perameters.
27 Dec 2016
Slow counter service
Pros: Got a car.
Cons: The Budget counter served 5 people to the Avis counter's 2. Agent was a bit unhelpful and mildly rude.
31 Jan 2017
5 day economy car rental JAX drop-off
Pros: Everything went fine
Cons: Nothing to not like
13 Jul 2017
Cons: Dropping off system was little disorienting. I forgot my phone holder in the car because of that.
15 Aug 2017
changed terms - at desk did not notify me - tried to charge me extra
Cons: avis tried to charge me an extra 750 dollars when it switched the terms on which i ordered the vehicle. originally it was for unlimited mileage a one day rental - however it switched and allowed me only 300 miles. meanwhile it was for a one way trip from jacksonville to IAD. unbelievalbe. i managed to switch it back at the counter in dulles but only after significanlty complaining and speaking with a manager.