Book Hertz hire cars in Jacksonville

Reviews for Hertz in Jacksonville

Recent reviews

Traveller rating

Excellent

59

Good

19

Okay

18

Mediocre

52

Poor

0

Find reviews that mention:

car was cleanfriendly staff

pick up the carlocation was closed

car availablegreat experience

rented a carcustomer service

wrong locationcredit card

pick up and dropcar was dirty

3.6

So-So experiencePros:The car was late. When the car came, I had to ask to have the car vacuumed. The car had significant damage. I asked to have the agent note it in writing. He said "It will be OK." I insisted with the other agent and they complied. The vehicle made a chiming noise and it took 5 phone calls to have someone figure out why. The staff was not as helpful as you would hope, as though it was a lot of trouble to take care of the customer.Reviewed 27 Feb 2017

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5.2

Pros:Staff was friendly.Cons:I didnt like how I revived a dirty car . The staff member informed me he had a clean car for me originally but his boss took it . Leaving me with the dirty oneReviewed 26 May 2019

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9.2

Pros:Quick and easy return.Cons:Trying to extend the rental period using the call center was painful. The heavy foreign accent was difficult to understand in addition to the poor phone connection. I asked to receive an email to confirm the extension. Never got one. The price jumped from $267 to over $1000 when I dropped car off. I had to go to terminal counter to correct the error. Not difficult, but inconvenient.Reviewed 2 Dec 2015

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10.0

Pros:Quick and courteous service, excellent car.Reviewed 6 Aug 2017

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10.0

Pros:Hertz Staff courtesy and proficiency. My expectations were exceeded.Reviewed 27 Jul 2017

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10.0

As expectedPros:Car was neat, clean and with a full tank of gas.Cons:As usual, the gas game one plays with these companies. Having to find an open station at 4 a.m. on a Sunday can be a challenge and the alternative of paying for a full tank of gas regardless of how much gas one returns the car with makes that necessary.Reviewed 19 Mar 2017

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2.0

debit cardPros:NothingCons:There was no mention of having to have a return flight to use a debit card. I was unable to rent a car and had to use a taxi service. I was hoping to rent a car for a one way rental for $65 but ended up paying $200.Reviewed 23 Jan 2017

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7.2

Car was great, people... not so muchPros:The car was very clean and comfortable. It definitely met or even exceeded my expectations.Cons:I was disappointed with the customer service when picking the car up. The person working told me "he didn't live here" when I asked if there were gas stations near the airport for fueling up before drop off.Reviewed 19 May 2017

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9.2

Pros:Fast & friendlyCons:Car could have been cleaner at pickup. Windshield needed deep clean to safely see out of in rain.Reviewed 18 Jul 2019

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3.6

JAX Hertz needs a makeover!!Cons:Bait & switch on the vehicle that we reserved... Ended up giving us a Dodge Journey that still had trash & food inside from previous customer. If that wasn't bad enough, the windshield washing system was bone dry-- no fluid. We bought a gallon of fluid to put in but discovered that the fluid reservoir wasn't even hooked up to anything so the fluid just ran on to the ground. Called the JAX hertz office and left a message but big surprise... Call never returned. $217weekly rate became $530 at check in. WE ARE DONE WITH HERTZ!!!!Reviewed 13 Aug 2016

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3.2

Cons:When I placed my order on for the Jacksonville AIRPORT. It got transferred over to 10585 Atlantic Blvd. Not sure how but it did. I double check it for the airport because we stayed the night at the hotels there. Not only did I have to call and try to move it to the Airport location which cannot be done because if I pick It up at the airport it costs me $500 more. This was the biggest fiasco and rip off I have ever been through. Not to mention getting a refund for that reservation has been a night mare which I still have not receivedReviewed 2 May 2018

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3.6

Cons:The entire process. They sent me to a different location to pick up the car, didn't have the car I reserved, didn't check the car in when I returned it, and billed me for a over a week until I had to call multiple times to get it fixed. They still overcharged me at the end.Reviewed 19 Feb 2020

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• What is the most popular car hire from Hertz in Jacksonville?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Jacksonville.

• How many car hire locations does Hertz have in Jacksonville?

  Hertz has 15 car hire locations in Jacksonville. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes