Guest reviews
Overall rating
7.4
Good
Based on 4,091 reviews
Cleanliness
7.9
Comfort
7.8
Pick-up/Drop-off
7.4
Value for money
7.5
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2.0
Cons: had rental car reserved got a text two hours befor pick up time. WE HAVE NO CARS TO RENT. THIS COMPANY SUCKS.
review from
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8.4
Pros: The Hertz staff at pickup was very responsive to my concerns. Rental return was quick.
Cons: Call the rental location a day ahead to ensure they will have the vehicle reserved.
review from
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7.2
Pros: Nice car with good fuel economy (‘19 Chevy Impala). Had all the features I could want. It was easy to connect my iPhone to the car.
Cons: Th windshield washer fluid as bone dry. It was a bit irritating to have to stop at an auto parts store to by fluid for the road trip I was starting shortly after getting the car. The could have/should have ran the car thru a car wash before giving it to me.
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9.2
Pros: Fast & friendly
Cons: Car could have been cleaner at pickup. Windshield needed deep clean to safely see out of in rain.
review from
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7.2
Pros: Reliability with having a car in good condition and ready to go.
Cons: Don't recall a problem.
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10.0
Pros: The staff members were very prompt and courteous both in and out and the price was very competitive. The vehicle was immaculate and there was Sirrius XM radio already activated.
Cons: Easier access for pick-up. I had to walk too far to find my car. There was no one there to direct me. Other vendors have staff on site to show you to the vehicle.
review from
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9.6
Cons: I went through the initial paperwork process via a video screen kiosk. That went fine, but the agent then told me that I would get the keys for the vehicle had a booth in the parking garage. The Jacksonville office had done away with the booth sometime ago. I then had to go back to the counter.
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10.0
Pros: Everything
Cons: Nothing
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5.2
Pros: Staff was friendly.
Cons: I didnt like how I revived a dirty car . The staff member informed me he had a clean car for me originally but his boss took it . Leaving me with the dirty one
review from
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3.2
Pros: Nothing
Cons: CUSTOMER SERVICE at hertz horrendous
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10.0
Pros: The value
Cons: Just an explain about plate pass. No idea about that
review from
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9.6
Pros: Great experience. Helpful and friendly.
review from
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9.2
Pros: Fast & friendly
Cons: Car could have been cleaner at pickup. Windshield needed deep clean to safely see out of in rain.
review from
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10.0
Pros: The staff members were very prompt and courteous both in and out and the price was very competitive. The vehicle was immaculate and there was Sirrius XM radio already activated.
Cons: Easier access for pick-up. I had to walk too far to find my car. There was no one there to direct me. Other vendors have staff on site to show you to the vehicle.
review from
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9.6
Cons: I went through the initial paperwork process via a video screen kiosk. That went fine, but the agent then told me that I would get the keys for the vehicle had a booth in the parking garage. The Jacksonville office had done away with the booth sometime ago. I then had to go back to the counter.
review from
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10.0
Pros: Everything
Cons: Nothing
review from
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10.0
Pros: The value
Cons: Just an explain about plate pass. No idea about that
review from
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9.6
Pros: Great experience. Helpful and friendly.
review from
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8.4
Pros: The Hertz staff at pickup was very responsive to my concerns. Rental return was quick.
Cons: Call the rental location a day ahead to ensure they will have the vehicle reserved.
review from
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7.2
Pros: Nice car with good fuel economy (‘19 Chevy Impala). Had all the features I could want. It was easy to connect my iPhone to the car.
Cons: Th windshield washer fluid as bone dry. It was a bit irritating to have to stop at an auto parts store to by fluid for the road trip I was starting shortly after getting the car. The could have/should have ran the car thru a car wash before giving it to me.
review from
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7.2
Pros: Reliability with having a car in good condition and ready to go.
Cons: Don't recall a problem.
review from
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2.0
Cons: had rental car reserved got a text two hours befor pick up time. WE HAVE NO CARS TO RENT. THIS COMPANY SUCKS.
review from
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5.2
Pros: Staff was friendly.
Cons: I didnt like how I revived a dirty car . The staff member informed me he had a clean car for me originally but his boss took it . Leaving me with the dirty one
review from
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3.2
Pros: Nothing
Cons: CUSTOMER SERVICE at hertz horrendous
review from
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Where can I find Hertz hire cars in Jacksonville?
1165 Cassat Ave, Hertz car rentals
Address
1165 Cassat AvePhone
+1 904 388 0199FAQs about hiring a car from Hertz in Jacksonville
How many car hire locations does Hertz have in Jacksonville?
Hertz has 16 car hire locations in Jacksonville. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Jacksonville Airport (JAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Jacksonville Airport (JAX)?
Yes