Book Easirent car hires in Jacksonville

Pros: Drop-off was easy.

Cons: *Having the car I booked *Having a reasonable alternative for a car *Waiting less than 1 1/2 hours *Having a manager on-site

Pros: Not much...

Cons: We had to wait several hours because they overbooked the cars. When we finally got a car it was filthy! We had to go vacuum out a ton of dirt and dog hair. The seats had cig burns on them... on top of all that we had a low tire. We told the gentlemen before even leaving that the tire was low. He told us it would be a while before he was able to fill it up... so we said we could do it ourselves. Every morning, the tire was low... so we had to find a gas station and put air in the tire. There was no windshield wiper fluid so driving through Florida with all the bugs was a blast... we had to stop and buy fluid. The car ran great, but it was poor service and the cars appearance and readiness was junk.

Cons: They need to have the staff upfront be courteous and respectful to their customers. The girl at the front desk was rude. She also seemed to threaten us with getting extra tire coverage which we’d never heard of. She told us we better pay $ 5.99 a day because people have been getting stuck with ‘bad tires’...if you are renting a car everything should be in good order. The shuttle drivers also need to be trained better. The departure shuttle driver did not help us with our bags getting them into the shuttle (we are in our 60s.). He sat eating watching us load up our stuff. The return driver was very helpful, a shining light in Easirent.

Pros: Price

Cons: The rental paperwork took 27 minutes and it was in conducted in the 21st Century tech. It required my Driver's Lisence with my personal infomraiton to be scanned. This is scary. Especially, since I recieved a BLAST of 21 emails from the company requesting feedback. This BLAST indicates their SW has an issue and might have Malware ... a cyber breech. --the pick up and drop off was GTG since it was provided by WallyPack --after the paperwork was completed there was a delay in finidng a car. After it was found, it was NOT clean.

Pros: Drop off was easy, because rental company was closed at the time!

Cons: It took 3 1/2/hours to pick up car with 6 customers in line. I was told I had to purchase extra insurance, which I declined as I paid via booking, I was also told I had to pay an 89.00 airport tax. Which I also declined due to car was 2 miles outside of airport not at the airport as requested. I was told if I give the manager 50.00 cash, I would not have a hold (for 10 days) on my deposit. Writer declined cash transaction. Car was not clean, cigarette burns on front seats, I was also told they only have compact cars, which is not what I booked for. I called a day prior to my drop off date, to ask about 5am drop off and no answer as the business number is under a cell phone which goes unanswered. Worst rental experience ever!! I had to take pictures of all the damage to car. Oh, and told unlimited miles are not unlimited as agreed on booking site.

Pros: Very little

Cons: My wife had a leg injury so she stayed with our luggage while I got the car. The Easirent was not at the airport and I spent 30 minutes finding that out. There was no information at the airport to help find it. Once I found the correct shuttle which was not marked "easirent", they took me to the office. The small office was full of people and luggage. Only 2 chairs. One person was working the desk and it was slow. I waited over an hour before I finally got service. I got a nice new vehicle with about 2400 miles on it. It was nice except it REEKED of cigarette smoke. It was so bad that we had to keep the windows open in 90 degree heat on our 40 mile drive to the hotel. We had to Lysol it daily for the week we had it. Please provide better information on the location of of the rental facilities. Follow up on quality of service. This was awful.