Book E-Z Rent-A-Car hire cars in Jacksonville

Reviews for E-Z Rent-A-Car in Jacksonville

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4.8

Don't believe the advertised reservationCons:The online reservation clearly stated unlimited miles. But when I'm standing at the reservation desk after I'm already at the point of no return I'm informed I am limited to a total of 300 miles, with each mile afterwards at $0.55 per mile. The whole purpose of the rental was for a trip that far exceeded the allowable mileage bringing my total out of pocket expense nearly four times the advertised rental rate. Even after I showed the manager my reservation and what was advertised he informed me it was a private company and that's their policy and if I didn't like It go somewhere else. Unfortunately I was stuck with no ride and no time to spare. I will not be using this service ever again.Reviewed 24 Jan 2017

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4.8

What the Fog?Pros:The car seat came absolutely soaking wet. We had the hardest time with the car continually fogging up. It was fine when parked but as soon as we turned it on, nothing but fog. It was actually dangerous. Also, seats 5 but if you are the unfortunate one to sit in the back middle seat you will be uncomfortable. It is so high your head touches the roof and you feel squished even though there is room. Finally, we were told that the rental office opened at 5am. They don't. The 800 number only gave us grief and attitude.Reviewed 17 Jan 2017

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2.0

Stay away from E-Z Rental: cars are not reliablePros:The only good thing about E-Z Rental was that after a horrendous experience, they gave us a brand new, upgraded vehicle. There was also a very nice lady working in the car lot who saw my family with young kids waiting and gave us all a free bottle of water.Cons:We had an absolutely horrendous experience with E-Z Rental. First, we had an extremely long wait to get our vehicle, at least 45 minutes. Second, they gave us an unreliable car. Sitting in the passenger seat, I could feel intense vibration in the vehicle. I said something to my husband about how uncomfortable it was. But we pressed on, we thought this is what we got for trying to save a little money on a rental car. But no amount of savings is worth putting my family's lives at risk. As we continued on the vibration continued to get stronger and stronger. It was so bad, I finally called E-Z Rental Roadside Assistance. She could hear the vibration through the phone and said we should get off the road immediately. We got to an exit, got to a gas station, and asked what they would do. She patched us in to the Jacksonville airport location. It was 9pm at night and thw employee there said there was nothing he could do until the next morning and that they couldn't pay for our hotel. Basically we were stranded with an undrivable car and no hotel, 3.5 hours from our final destination. My husband called AAA and they came to change our tire. The mechanic said he was absolutely shocked that a rental company would give us a car with a tire in that condition. The inside of the tire was completely shredded. I shudder to think what would have happened to my family if that wheel had popped on the expressway and we lost control of our vehicle. My husband then drove our car back to the Jacksonville airport with the donut on it at 6am so he could be there when the manager got in. They gave us half off our rental car which basically covered our hotel for the night and our AAA membership which covered changing the tire. I'm shocked that they weren't able to do more for us, given the fact that they put my family's lives at risk and then weren't willing to pay for our hotel when we were stranded at night, still far from our intended destination. I will never rent from E-Z Rental again.Reviewed 14 Jan 2017

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5.6

Car did the job, terrible customer servicePros:The rental car was clean and had everything we needed. Good gas mileage.Cons:The customer service was horrible. When I arrived there was a man working the desk and a woman walking around in back. It took him 10 minutes to log into the computer and when I asked if someone else could help in the mean time he replied he was the only one there. He had a terrible attitude and had no sense of urgency. When he finally got to me (20min later) he tried to give me an old mini van rental, stating that I wouldn't have to wait. I wanted the economy car that I had requested. Well that took another 20 minutes for him to continue with other customers before going out to pick out which car I would get (had to find it in the lot). Overall, I mentioned several times that I was on a schedule and had a reservation to get to. He didn't seem to care of take that into consideration at all. It took 45 minutes for me to complete my rental and get my car. I was late for my reservation and will likely not rent from this company again. A little extra money is worth my time and happiness.Reviewed 31 Oct 2016

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4.8

Pros:Price was right. Located with Wally Park enabled EZ to leverage Wally Parks great shuttle service.Cons:Long wait to get a rep, car smelled like smoke plus had 2 low tire pressure lights come on while driving.Reviewed 13 Mar 2017

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2.0

I won't go backPros:They have the rental cars.Cons:Hard to find where they are. There was no sign as EZ car rental. That is Wally Park or something like that. My google map and tomtom navigation couldn't find the address what posted in Kayak.com. No greetings. No smile. Rude. When a agent and I inspect the car, she skip few thing I points abut dent chips crack. I had to make sure myself. Inside of car smells terrible. Car wasn't good condition also.Reviewed 11 May 2016

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9.6

Return issuesPros:Pickup was great and the car was clean. When I went to return the car there was no where to park and only one person operating the front desk. The agent was tied up trying to resolve a pricing issue with another customer. Even though he was very busy, he was courteous to everyone in the office waiting to rent and return cars.Reviewed 22 Jul 2016

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2.0

Pros:treat badly at the door never had a chance to rent a car Poor customer serviceReviewed 11 Dec 2016

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2.0

Dumb rulesCons:If you are a local renter,go someplace else and rent. These people say unlimited miles, unless you live in the state,then you are only allowed 150 free miles per day. They also want a $350.00 deposit. I guess they want to insure that they already have your money if you go over 150 miles per day. The rate per mile they charge after 150 miles is $0.55 . That could add up to some serious dollar amounts really quickly.Reviewed 7 Mar 2017

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6.4

Cons:The car wasn't the cleanest car we've ever rented.Reviewed 5 Jan 2017

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2.0

Vehicle smelled like VomitCons:I arrived at pick up location only to inspect vehicle and find that it smelled like vomit and the seats and carpet floors were stained...customer rep seemed disinterested and unapologetic...I canceled the reservation because they didn't have another comparable vehicle and they are still charging me $50 for canceling after I was inconvenienced and had to pay almost double at another location because of the short notice....will never use that company againReviewed 20 Sep 2016

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2.0

They are scam artistsPros:There was nothing to likeCons:They charge you an extra $350.00 to rent the car and also limit you to only a 150 per day. Even though it was reserved at one price and unlimited miles. They change your reservation and now you are stuck unless you decide to leave. They also take the spare tire out their cars so you would take their insurance. Avoid at all cost. Pay the extra money so you can get better service.Reviewed 17 Jun 2017

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• What is the most popular car hire from E-Z Rent-A-Car in Jacksonville?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from E-Z Rent-A-Car in Jacksonville.

• How many car hire locations does E-Z Rent-A-Car have in Jacksonville?

  E-Z Rent-A-Car has 1 car hire location in Jacksonville. Take a look at our E-Z Rent-A-Car hire location map to find the best car hires near you.

• Does E-Z Rent-A-Car have a car hire location at the airport: Jacksonville airport (JAX)?

  Yes

• Does E-Z Rent-A-Car offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes