10.0
The staff in Las Vegas where excellent with a slight issue we had.. nothing was a problem and issue fixed fastReviewed 15 Mar 2023
review from![kayak]()
6.0
I had problem because in Mexico the credit card doesn’t have the name printReviewed 28 Jul 2022
review from![kayak]()
4.0
Our reservation did not proceed because they don't have have a unit available. They said a voicemail was sent to us but sadly we don't have voicemail in your country. An email would be nice because the confirmation was sent by email, so we were expecting any notice to come by email.Reviewed 15 Apr 2022
review from![kayak]()
2.0
I was charged more that was quoted, and upon delivery of the car at my destination, I was neither in the system nor was the drop off site in Bakersfield, CA able to process my return at the AM hour. As of this comment (Dec. 7, 2021, 11:28pm), the car has been returned, but my account has not been closed out.Reviewed 8 Dec 2021
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8.0
Pros:YesReviewed 1 Jun 2021
review from![cheapflights]()
6.0
Pros:That the inside of the car was clean and there was a full tank.Cons:When you book a car online they have the car you booked not make you take a $2 a day upgrade when it was there fault for not having the car in the first place. Also they need to train there employees to take better care of the customers and not let them stand in the lobby waiting to be checked out while they wait check everyone else out. And they could have washed the car saying it rained the day before is no excuse to give me a dirty on the outside car.Reviewed 21 Mar 2021
review from![kayak]()
8.0
Pros:Easiest drop off everCons:Error when adding insuranceReviewed 15 Dec 2019
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5.6
Car was fine but customer service was horriblePros:Car was good. It was clean.Cons:The way the representative treated me at the counter. Whatever personal issues he’s having he needs to stop projecting them into clients. The way he treated me and my father was unacceptable. He was very condescending.Reviewed 13 Nov 2018
review from![kayak]()
4.0
RidiculousPros:Good carsCons:I brought the car back 15 minutes late and they charged me $32.33 more. RIPOFFReviewed 26 Aug 2018
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10.0
Easy, easy easyPros:Great service, was in & out with my rental & drop off & got a free upgradeCons:Location is weird but at least it’s off the freewayReviewed 30 May 2018
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7.6
Gas tank only 3/4 full at pickupCons:The gas tank was only 3/4 full at pickup. Because the rental agent failed to note that in the computer, I was charged a gas fee of $50 upon return even though I returned the car almost 7/8this full.Reviewed 9 Apr 2018
review from![kayak]()
3.2
A bit dissatifiedPros:The representatives at the John Wayne airport, who eventually assisted me, were great! They took care of me with in a timely manner and worked with me to make sure I had the car I needed.Cons:I initially picked up my vehicle at the Anaheim location. The young lady at the counter was rude and not helpful. She was condescending and had a terrible attitude to be working in customer service.Reviewed 31 Jan 2018
review from![kayak]()