Rented a Cargo Van had to wait due to no one had cleaned or gassed up the vehicle even though I was told it was ready. The van was very dirty inside and outside and couldn’t even see through the window.
This was our second car that we had to pick up on our trip, they thoroughly went over the vehicle, took photos, and were very quick and efficient. Very friendly staff, took time to make conversation. Young guy who served us was very professional, and did an awesome job. We will definitely use this company again.!!! thanks for the 2022 Dodge Charger!!
Dear Sir my reservation has been cancelled upon Hertz solely decision why I’ve been charged. Please help and advise me with Your support to me as a user
The location we went to had terrible customer service. Their website said they close at 4pm. We booked for a car pick up around 12 pm and I got to the location around 12:15pm. Come to find out they stuck a printed piece of paper on their door saying they close at 12pm. We did not receive a curtesy call saying they are closing early. No email from them either. When I got to the location, there were still employees inside that can clearly see me and another couple there who had a 12 pm pick up as well. No associate came to talk to us. No associate even acknowledged us. Later on we see them run out the back door really fast and lock up. I went up to someone to ask what was going on and all one of them said was “we are closed already.” Customer service was just absolutely terrible. Had there been better communication or at least a heads up that they planned on closing early, no one would have been upset but the way they handled everything was terrible and upsetting.
Anaheim branch doesn't offer after hours return which is very inconvenient. Hertz is also not able to change drop-off location for prepaid contracts. Only after calling them numerous times they offered me to change the location for an additional fee of $320.
Pros:
Staff was very helpful and accommodating, offered a ride to and back rental office