Guest reviews
Overall rating
8.0
Excellent
Based on 27 reviews
Cleanliness
7.9
Comfort
8.0
Pick-up/Drop-off
8.2
Value for money
8.2
Pros
"The staff was friendly."
(in 396 reviews)
"good price when booked online ."
(in 286 reviews)
"The shuttle experience was great."
(in 304 reviews)
Cons
"The booked car was not available."
(in 819 reviews)
"Worst customer service ever."
(in 93 reviews)
"Car was dirty and smelled on inside."
(in 842 reviews)
Recent reviews
Traveller rating
10
1
4
1
1
Find reviews that mention:
customer service
credit card
pick up the car
car was clean
shuttle from the airport
friendly staff
car available
rental place
car was dirty
took over an hour
great price
great car
car insurance
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9.6
Cons: Gave a non smoking car with a strong smoke odor. They gladly change the unit to correct the error.
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10.0
Pros: Yes
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5.2
Cons: My battery died and they should have replaced it the first time. Two days compromised with carvthe wouldn’t start.
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10.0
Pros: Very kind, quick and professional staff
review from
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10.0
Friendly staff
Pros: Fast service and super friendly staff. Rico. Did the best to accommodate our reservation. We even got a shuttle back to our hotel in Aguadilla Puerto Rico.
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6.0
Just ok
Pros: Service was good
Cons: Car rental had a pair of used socks in back seat and vehicle was not to clean ...
review from
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8.8
Only one issue
Pros: I liked the pickup and drop off quickness of the company
Cons: All the windows and mirrors were so dirty that it was tough to see at times especially when it rained or there was even the slightest amount of condensation on the Windows. Definitely a safety concern. Please clean the inside of the Windows for the next customer!
review from
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8.4
Pros: Fast shutter
Cons: When I went to pick up my vehicle it had 3 different lights on and the guy at the counter was kind of in a crappy mood. This was at 2:30 am. He could had been a little more nice.
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10.0
Pros: very close to airport
Cons: told there was an extra charge if sand in vehicle. seeing how as its an island, its made of sand
review from
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6.8
Cons: Rude employee, told us the insurance we bought online "didn't work for them" because they'd have to pay out of pocket and get reimbursed (this is in the terms, but it doesn't mean the insurance doesn't work).
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2.0
Very disappointed with ace car rental
Pros: They first said 200.00 deposit then switched it to 250.00. Then wanted proof of car insurance which neber when I reserved car did it say to take proof of insurance... Very unsatisfied n did not rent a car at all.......
review from
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10.0
Awesome service!
Pros: The car rental shuttle bus was waiting for us after our original pick up time. The luggage pick took longer than expected. But Charlie's car rental made sure he didn't leave us, just by communicating with us at all time.
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