Guest reviews
Overall rating
7.1
Good
Based on 2,761 reviews
Cleanliness
6.9
Comfort
7.1
Pickup/dropoff
6.9
Value for money
6.8
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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8.0
Pros: Easy in and out. Great car. Excellent service desk and employee.
Cons: Car was disgusting. Trash and food leftover between seats. Sticky stuff in cup holders. Car was untouched from previous renter.
review from
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9.6
Pros: Friendly staff Easy pick up and drop off Nice car
Cons: Pretty slow check in, thankfully we were at the front of the line
review from
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2.0
Pros: Nothing
Cons: They cancelled my car before my flight ever landed and did not have any cars available for me. They directed me to SIXT car rental and said they would match the price, but they charged me $450 instead of $350. Since I was stuck I didn't have a choice. This is the worst rental experience I've ever had trying to use Kayak
review from
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2.0
Pros: They seemed sympathetic, at least.
Cons: I was able to "reserve" a car, but when I got there they didn't have any and also couldn't find my reservation. Can't really give ratings on anything because I never got the car.
review from
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2.0
No cars available!!!
Pros: Nothing
Cons: I came for nothing to the car rental as there were no cars available!!
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10.0
Pros: Every thing
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2.0
The staff lacks professionalism
Cons: The staff was rude and non educated!
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2.0
Lies
Pros: It was in the airport
Cons: Was not what I signed up for. I reserved the car on Kayak and when I got there the pricing was way different! On kayak it was 123.00 plus 45.00 for insurance. When I got there it was not honored and I had to pay 242.00 big difference. Kayak charged me 45 for the hold and I was charged 400 until I returned the car
review from
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10.0
Pros: Everything was perfect
review from
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7.6
Cons: I had an appointment to pickup at 1:00pm, the attendant showed up at the counter at 1:40pm. Didn't even apologize.
review from
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7.2
Cons: I had an appointment to pickup at 1:00pm, the attendant showed up at the counter at 1:40pm. Didn't even apologize.
review from
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10.0
Pros: Thrifty in Aguadilla was perfect. No complaints. Loved the car and the service.
review from
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9.6
Pros: Friendly staff Easy pick up and drop off Nice car
Cons: Pretty slow check in, thankfully we were at the front of the line
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10.0
Pros: Every thing
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10.0
Pros: Everything was perfect
review from
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10.0
Pros: Thrifty in Aguadilla was perfect. No complaints. Loved the car and the service.
review from
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8.0
Pros: Easy in and out. Great car. Excellent service desk and employee.
Cons: Car was disgusting. Trash and food leftover between seats. Sticky stuff in cup holders. Car was untouched from previous renter.
review from
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7.6
Cons: I had an appointment to pickup at 1:00pm, the attendant showed up at the counter at 1:40pm. Didn't even apologize.
review from
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7.2
Cons: I had an appointment to pickup at 1:00pm, the attendant showed up at the counter at 1:40pm. Didn't even apologize.
review from
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2.0
Pros: Nothing
Cons: They cancelled my car before my flight ever landed and did not have any cars available for me. They directed me to SIXT car rental and said they would match the price, but they charged me $450 instead of $350. Since I was stuck I didn't have a choice. This is the worst rental experience I've ever had trying to use Kayak
review from
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2.0
Pros: They seemed sympathetic, at least.
Cons: I was able to "reserve" a car, but when I got there they didn't have any and also couldn't find my reservation. Can't really give ratings on anything because I never got the car.
review from
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2.0
No cars available!!!
Pros: Nothing
Cons: I came for nothing to the car rental as there were no cars available!!
review from
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2.0
The staff lacks professionalism
Cons: The staff was rude and non educated!
review from
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2.0
Lies
Pros: It was in the airport
Cons: Was not what I signed up for. I reserved the car on Kayak and when I got there the pricing was way different! On kayak it was 123.00 plus 45.00 for insurance. When I got there it was not honored and I had to pay 242.00 big difference. Kayak charged me 45 for the hold and I was charged 400 until I returned the car
review from
Other suppliers in Aguadilla scored
Where can I find Thrifty hire cars in Aguadilla?
Aeropuerto Rafael Hernandez, Thrifty car rentals
Address
Aeropuerto Rafael HernandezPhone
+1 787 890 4070FAQs about hiring a car from Thrifty in Aguadilla
How many car hire locations does Thrifty have in Aguadilla?
Thrifty has 1 car hire location in Aguadilla. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Borinquen Airport (BQN)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Borinquen Airport (BQN)?
Yes