4.0 Okay21 Jun 2022
Due to flight cancellation I had to travel to different airport and drop off car at different location and was charged additional cost. I asked Hertz if the could work with me to waive the cost since the change in drop location was out of my control. They would not even attempt to assist.
2.0 Mediocre25 Jun 2019
The vehicle was not in satisfactory condition. The tires had a leak and we had to stop to fill it on several occasions. The wheels were warped and the van would shake when driven.
10.0 Excellent2 Apr 2018
Great service.Originally did not know that this was a after hours drop off location. I was concerned, as I have never just left the keys for a vehicle in a box. A few minutes after sropping off the keys, a gentleman who was cleaning the cars came by and I inquired. He said “come on over and I get you all taken care of!” He did just that. Great service and excellent prices.Reservation should have prompted me to be aware that this site would require me to drop off the keys in a box and park in the pay lot (even though I wouldn’t personally be charge).
2.0 Mediocre10 Dec 2017
No car when I arrivedNothingWe had prepaid and booked a car and received a call the day of our expected arrival to confirm that we continued to be I tersted I. The car rental. Given the situation in Puerto Rico, and the challenges we had anticipated, we appreciated them checking in! However, despite our confirming our travel, when we arrived to the car rental location we were told there was no car available. We, along with the many others were left without transportation, despite our prepaid fees and confirmation. We travel frequently and rent in Thai location for over 9 years and have never had this issue. I understand the current challenges facing all areas of PR but am so disappointed that we were not told that they would not be able to acomidate us. Will think twice about using Thrifty in this location in the future.
5.6 Okay4 Sep 2017
It was okCustomer service was very ProfesionalCar was dirty and had damage that wasnt stated in the contract
8.0 Excellent10 Jul 2017
Awesome experienceI got stuck an a toll truck came immediatelyBattery died
2.0 Mediocre29 Jan 2017
This is the worst experience I've had. I reserved a convertible car two days in advance to pick up at BQN at 12pm I call to confirm at 10am and the receptionist said they dont have conv, and that the SJU (which is 2 hours away from BQN) office is sending a jeep in exchange for the conv. When I arrived at their terminal the vehicles available where 2 and in very dirty and smoking smell, and the jeep that was coming from the 2 hour drive was just an 1 hour and half still away, this is a disrespect for a company that calls themself organized, the receptionist rented me a hyndai tucson, which when I returned left a bag with some gifts under the drivers seat trying to secure it at the hotel parking, and when I called 30 minutes after returning the car BQN said the car was in its way to SJU and that there was no way to contact the driver in his 2 hour drive. It's this possible? And the SJU phones when I called no one answered, it's been a week after I contact both office, which gave a lame excuse saying they can't find the vehicle, I mean you don't know where the hell is you fleet? You can't track the damm vehicle and it's yours, I am sure the items where on the vehicle, you said it's not responsible for items left in vehicle, well its human to error, just like they did when the error on not telling me they did not have conv, and were not on time to delivered. they don't know how to respond to my missing items and have not got the pants to a least make a courtesy call to say what happened. This is a bad experience and I will not recommended based on this experience, and I do write and travel very often.
9.2 Excellent6 Jan 2017
Renting during the holidaysIt was available . Here have been instances, with other companies, where even after making reservations the vehicles are not available due to high demand during the holidays. Car was clean and in great working condition. Brand new.The price increase because of the holidays. Ended paying $100 a day.