2.0
Waited at the airport for their shuttle for 40 minutes. Finally ended just catching the other shuttle to the airport car rental center. What a waste of time waiting for them.Reviewed 27 Jul 2026
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10.0
Promptness. Very good customer service..Reviewed 26 Jul 2026
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2.0
They did not rent unless you had an international drivers license, which they did not tell you until you were at their location (a distance from the airport). They sent you to their sister company around the corner who would rent to you but charged 3 times the amountReviewed 19 Jul 2026
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8.0
Easy pick up and drop off, no frills. The car was clean but a bit old, still an adequate valueReviewed 11 Jul 2026
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2.0
I was given the wrong address for pickup. not sure if this happened on kayaks end or u-saves. the contact information listed, specifically the phone number, was nonfunctional. i wasted hours and money taking a taxi to the listed address which did not service u-save. eventually I was able to contact u-save, and upon arrival was denied rental. I was told that my international driver's permit was invalid, despite previous cross-checks on all of the fine print available. The desk worker said they could not refund me and dismissed me. at which point i had to end up renting another car from the agency next door. this was a horrible experience in terms of time service and money.Reviewed 31 May 2026
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2.0
They never showed up with the shuttle to get me from the airport to pick up the car.Reviewed 6 May 2026
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2.0
final price was not what was listed online. went from $20 to $400 for a four days rental after the addition of car insurance, which was not mentioned prior to booking.Reviewed 2 May 2026
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2.0
We were told whet to park the return and then we were told that the shuttle was picking us up about 1000 yards away and we had to move our 3 full size pcs of luggage ourselves work little assist over uneven pavement. We are both about 70 so it was a hardship. Since the plane was delayed my reservation was canceled. I do not know car models very well at all I'm 6 feet and the sales agent offered me a Nissan Sentra which I only later learned is a compact car My original reservation was for an intermediate size car. I think I had a really great price originally. I am fairly certain I did not get my original good deal. But I learned a valuable lesson. From now on only Enterprise.Reviewed 20 Apr 2026
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10.0
Exceptionally friendly staff, easy communication via WhatsApp. Deposit released within 48 hours after return of carReviewed 11 Apr 2026
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2.0
Car windshield holes and scratch, wipers left water smeared in glass and all impeded vision. Sticking gas pedal, brakes grabbed, old 10+ years I think, no agent to talk to, only through TV screen, 2 lot men only spoke Spanish, forced to buy Insurance even though I have my own. Very difficult and sleazy.Reviewed 1 Apr 2026
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2.0
U-Save does not reveal prior to booking the car, that they do not accept most major insurances like mine (Geico). Even with full coverage rental insurance, U-Save will only rent to you, if you pay the obnoxious daily insurance premium that they offer. U-Save also charges an unbearable deposit ($1500-$2000). I did not get the vehicle. I went to my hotel and rented from another company the next day.Reviewed 29 Mar 2026
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2.0
We rented a car. Beyond that everything about the experience was extremely poor and almost felt like a scam. The pick up is off site, serviced by a shuttle. The check out took 90 minutes and the insurance issues were extensive. They clearly mark down the car cost and make it all up on insurance and then some. I even got the kayak insurance ahead hoping to manage cost. They refused to accept it. This all just feels dishonest. The car we ordered was a midsize SUV. We got a compact. The car worked fine. The check in process was disorganized and there was no parking. The shuttle was delayed. Overall I would do everything you can to stay away from this company. The price you see online is not the price you pay.Reviewed 3 Mar 2026
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