Book Routes Car & Truck Rentals hire cars in Ottawa

Same drop-off
Tue 6/6
Noon
Tue 13/6
Noon
Driver's age:

Routes Car & Truck Rentals car hire prices in Ottawa

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
People mover
Passenger van
SUV
Commercial
Pick-up truck

Pros

"Other than that, ."(in 2 reviews)
"Yes friendly & helpful."(in 37 reviews)
"Drop off n simple."(in 3 reviews)

Cons

" them again!"(in 9 reviews)
"We will Routes again!"(in 9 reviews)
"Will this company again."(in 9 reviews)

Reviews for Routes Car & Truck Rentals in Ottawa

Overall rating6.6 OkayBased on 46 reviews
Cleanliness
7.1
Comfort
7.6
Overall
6.6
Pick-up/Drop-off
6.9
Value for money
6.9

Recent reviews

Traveller rating
6
2
0
4
0
0
10
4.0
The ad says unlimited free kms but the company does not honour that. And with no refund policy you can not cancel the reservation once you are aware of the fee/kmReviewed 18 May 2023
review fromkayak
4.0
Few points to mention: - Reservation clearly stated and I had the printed "terms and conditions" where it says "Unlimited Mileage" - but when we came to pick-up, we were told that only 200 km a day are included!!! We needed to make a trip involving abut 1000km and accounted for that when booked. - Then we were told that we need to put down a deposit of $1500!, while we have insurance provided by our credit card - The car at pick-up although ok on the outside, inside was dirty - Also, we booked a Nissan Rogue and got a Ford Escape, which was not our first choice... I most likely, will never rent a car from this company. Very misleading information.Reviewed 16 Mar 2023
review fromkayak
2.0
The front guy is incredibly ignorant. As someone who lives in the area I’m disgusted by how I was treated. He actually hung up on me when I Was trying to find out why they take a 1500 hold for a car rentalReviewed 16 Mar 2023
review fromkayak
2.0
Avoid renting from Routes Car & Truck Rentals in Ottawa. The pricing is not worth it. There will be hidden and questionable fees. The location is not convenient, so once you’re there, you have little options to make other arrangements. They will not honour pricing from web bookings, they’ll tell you to figure it out with the service you booked through and that you should have read their terms and conditions. Horrible customer service and business tactics. I opted to not take the rental and go back to the airport to rent from a reputable rental company. Look at their Google reviews, you will notice a common thread. Buyers beware.Reviewed 4 Mar 2023
review fromkayak
10.0
The whole experience was excellent: Great customer service, prompt service. Nice team!Reviewed 15 Feb 2023
review fromkayak
10.0
The deposit on hold is high. Try to reduce it.Reviewed 17 Sep 2022
review fromkayak
2.0
When I arrived there was no car available and I had to wait until a car came into the lot, was cleaned before I can begin my journey. The car should be available at the time of booking. Thank youReviewed 8 Aug 2022
review fromkayak
2.0
They day of the rental they called and told us they did not have a vehicle for us which really ruined all our plans. They did not have a solution nor did they offer to discount a future rental. Very poor company with below average customer service.Reviewed 7 Aug 2022
review fromkayak
2.0
My pickup time was 5 pm. I called Roots car rental at ~4 pm and informed them that I will pickup by 6 pm. When I reached Roots a few minutes before 6 pm, the guy at the counter told me that my pickup time was 5 pm and since I am late my reservation has been cancelled. He told me that there are no more vehicles available and that I would have to make alternate arrangements. This was a total shock to me!! After arguing with the agent at the counter for several minutes, he gave me a car. But his behavior was totally unprofessional!!Reviewed 7 Aug 2022
review fromkayak
10.0
The customer service is excellent. The cars are in mint condition. I rented cars with them many times.Reviewed 27 Jul 2022
review fromkayak
6.0
Overall the experience was ok. Pros: 1. Low cost compared to other car rental agencies during this time period. 2. The car was ready upon my arrival. Cons: 1. The car was not clean. There was a huge amount of dog hair in the hatch area of the SUV, there were leftover belongings from the previous renters, huge bugs in the vents and just lacked overall cleaniness. 2. The credit card "hold" was excessive for the length and cost of the car rental. $1,500 for a 4 day rental which cost about $300. 3. Gas tank was not full (about 3/4 full when I picked it up). Also, please note this rental agency is not right at the airport. You will have to get a shuttle. For me, this was fine since I live in Ottawa.Reviewed 19 Jul 2022
review fromkayak
10.0
Excellent competent and friendly service all around. The car had a few little scratches on the roof. The customer service rep came out and took pictures of them to document (without me noticing them first!).Reviewed 12 Jul 2022
review fromkayak

Where can I find Routes Car & Truck Rentals hire cars in Ottawa?

2644 Leitrim Road, Routes Car & Truck Rentals car hires

Address

2644 Leitrim Road

Phone

+1 613 523 3003

Good to know

Most popular location

2644 Leitrim Road

Most popular location

2644 Leitrim Road

Most popular car type

Intermediate

Average price

$52/day

Good deal

$48/day

Top tips for hiring a car from Routes Car & Truck Rentals in Ottawa

  • 25% of our users found car hire from Routes Car & Truck Rentals in Ottawa for $48 or less.
  • Intermediate car hire from Routes Car & Truck Rentals in Ottawa are around 0% cheaper than other car types, on average.

FAQs about hiring a car from Routes Car & Truck Rentals in Ottawa