Guest reviews
Overall rating
8.5
Excellent
Based on 13,105 reviews
Cleanliness
8.9
Comfort
8.8
Pick-up/Drop-off
8.7
Value for money
8.6
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
Traveller rating
115
21
7
9
10
Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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4.0
Pros: The staff at pick-up was super friendly.
Cons: The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!
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10.0
Pros: It was easy in and out. Great car
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2.0
Pros: There's no option for someone who doesn't have a credit card.
Cons: Enterprise needs to be more flexible.
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10.0
Pros: Very happy with the experience
Cons: Great customer service
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10.0
Pros: The service was really good. Staff was friendly, quick and efficient.
Cons: I wish they would have told me about being able to give rides to customers who are going to a nearby address.
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10.0
Pros: Excellent customer service at the downtown location.
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10.0
Friendly and professionally
Pros: Mario is very friendly and professionally to process the car rental.
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9.6
Excellent and Wonderful Experience
Pros: Loved the pick-up. Location was a tad ambiguous but overall the staff was effective and friendly. Gave me a huge upgrade! Thank you so much.
Cons: Back up camera in vehicle did not work...
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10.0
Well Done
Pros: Excellent service at the front counter when I picked up the car.
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10.0
No wait at Enterprise
Pros: Offered me an upgrade vehicle because the one I ordered was not quite ready yet. Very courteous. They were clearly making an effort to please the customer.
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6.0
Car was great experience poor
Pros: The vehicle
Cons: I got there and they didn’t have the Jeep Wrangler initially and tried to talk me into another car. Ended up getting me the correct vehicle after a bunch of wasted time. Upon return they couldn’t find the vehicle or my reservation in the system. It took a ridiculous amount of time to find it and they claimed i was assigned the wrong vehicle. I had to pull up all my emails because they couldn’t find the car in the system after repeatedly asking if I was sure I was returning it to the right place. At the end they were able to make something work so I could get to my plane on time. They did apologize for the inconvenience but it was frustrating overall.
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10.0
Great service,nice staff
Pros: Service was friendly and fast. Nice cars.
Cons: Nothing
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Where can I find Enterprise hire cars in Ottawa?
1615 Laperriere Ave, Enterprise car rentals
Address
1615 Laperriere AveHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 13:00 |
| Sunday | 00:00 - 00:00 |
Phone
+1 613 729 4009FAQs about renting a car from Enterprise in Ottawa
How many car hire locations does Enterprise have in Ottawa?
Enterprise has 16 car hire locations in Ottawa. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Ottawa airport (YOW)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Ottawa airport (YOW)?
Yes