Guest reviews
Overall rating
8.7
Excellent
Based on 353 reviews
Cleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.7
Value for money
8.5
Skip to main content
More
Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveller rating
118
21
7
10
10
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
-
9.6
Pros: The staff was excellent at both Enterprise locations - loved the vehicle - there was no surprises (e.g. switch of make/model). Great service.
Cons: Pricey. But everything else was great! Thank you!!
review from
-
10.0
Cons: Drive back service
review from
-
10.0
Pros: The staff are nice and they make the effort to show you the car before you drive off.
review from
-
3.2
Pros: They did not have an economy car available despite the fact that I had booked economy.
Cons: The car was dirty. The attendant made an excuse to say she tried to clean up the car but in fact she did nothing. There was dirt in the trunk and around the hinges of the trunk door.
review from
-
4.0
Pros: The staff at pick-up was super friendly.
Cons: The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!
review from
-
10.0
Pros: It was easy in and out. Great car
review from
-
2.0
Pros: There's no option for someone who doesn't have a credit card.
Cons: Enterprise needs to be more flexible.
review from
-
10.0
Pros: Very happy with the experience
Cons: Great customer service
review from
-
10.0
Pros: The service was really good. Staff was friendly, quick and efficient.
Cons: I wish they would have told me about being able to give rides to customers who are going to a nearby address.
review from
-
10.0
Pros: Excellent customer service at the downtown location.
review from
-
10.0
Friendly and professionally
Pros: Mario is very friendly and professionally to process the car rental.
review from
-
9.6
Excellent and Wonderful Experience
Pros: Loved the pick-up. Location was a tad ambiguous but overall the staff was effective and friendly. Gave me a huge upgrade! Thank you so much.
Cons: Back up camera in vehicle did not work...
review from
Where can I find Enterprise hire cars in Ottawa?
Top tips for renting a car from Enterprise in Ottawa
- Intermediate car hires from Enterprise in Ottawa are around 52% cheaper than other car types, on average