Pros: Nothing but the initial price of the car itself.
Cons: Customer service, after hour return policy, initial and final inspection accuracy, insurance plans, ease of finding the rental place, and so many more.
Pros: The company cancelled on me!
Pros: The staff was okay. I was told the car was a new model but when I got in the car it smelled like marijuana. The AC was on and this is what it smelled like.
Pros: I had asked for an economy car but I was told that none were available despite the fact that I had booked economy.
Cons: They should go outside with the customer to do an inspection of the car and to explain the features of the car.
Cons: When someone rents a GPS it should have instructions with it or the operation be explained.
I could not get sound out of it and old address kept coming up. It was night time rain and
it seems all the City is in Construction, and the GPS does not work very dangerous.
Pros: Both the pick up and drop off were very easy. Staff on both occassions were friendly and helpful.
Pros: Simple and easy rental application
Cons: Just including the information about the insurance price
Pros: Long hours and good cars
Cons: Accuracy of available cars, wanted a German car, got an American one instead, big difference in quality
Pros: Friendly staff for pickup.
Great downtown location.
Cons: The vehicle check. According to the staff, the vehicle was damage free. Upon review, I found multiple areas with minor to moderate damage. This was rectified and an apology was given.
Cons: Enhance the customer service
Pros: Staff was friendly and very helpful.
Cons: The office was small. Garage was cold, wet and damp. Hertz needs to update the facility.
Couldn't find the gas gauge
Pros: With the red part at the bottom of the gauge and the hash marks at various points, and the confusing symbols for "full and "empty (Yes, I know a filled circle should be full and an empty circle empty but if you don't drive all the time and as I said, the red colour at the bottom made me think that the graph would turn red as it emptied.) Then, after reading the materials, saying the car was 8/8 full, I thought maybe the rpm thing to the left, which has 8 divisions, was the gauge. The woman who was working your counter on Dec. 24 at 7 pm when I picked up my car was phenomenal. Give her a raise and hold onto her. There were 3 of us and she handled us professionally and with friendliness that's rare these days. A++ for her.
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Hertz in Ottawa.
Hertz has 7 car hire locations in Ottawa. Take a look at our Hertz hire location map to find the best car hires near you.