Ottawa Car Hire

terrible

Pros: nothing

Cons: I paid a uber to get to enterprise to pick up the vehicle, the agent stalled for a while and finally said he wouldn't have a car until perhaps Saturday morning. he offered to take me home but I would have to wait 1 hour or more for a ride. I spent 2.5 hours , money for uber and nothing was given nor compensation for my spending was taken into account. DO NOT RECOMMEND

Customer service

Cons: Upon arrival there was a long line of customers with only 1 person at the desk. I imagine this was a peak time, there should have been another employee.it took almost 20 mins just for me to get to the front of the line. Just after paying for the rental, while sitting in the car the agent approached me about insurance. I assured him I spoke with another representative that said I did not need the insurance as my personal insurance would suffice. He tried to strong arm me into getting coverage until I called my insurance company to confirm, the call took almost 40 mins just to confirm in 1 minute what I had been telling the representative. When trying to return the vehicle I called the location multiple times to speak with a representative about the process and no one answered after almost 30 mins of calling. When I arrived I realized that again, only 1 employee was at the desk. I suggest having more than one person at a time as well as training your staff on customer service. I felt as though the representative was pushing too hard for me to get the coverage although I explained to him I was covered by my own insurance. I understand he was doing his job, but he could have done so with a bit more tact.

Pros: car had a CD player

Cons: expensive, Enterprise office in Alexandria had dead bugs on floor

Complete failure

Pros: Nothing

Cons: I showed up for my reservation - after paying for an iber tk get there - and was told they had no vehicles for me and I could sit around and wait for four hours to see if something comes in or go elsewhere. They did not offer me a ride. They did not call me before I spent money to get there. Their customer service was poor and I left without a car.

Worst car rental experience

Pros: I like that staff was friendly and respectful.

Cons: Wrong car size. I rented a medium sized vehicle and they gave me an economy sized car, which had bad breaks. I had to return it right away.... they gave another economy sized car. Pricing was different from the quote I received and on the final invoice my membership discount was removed. When I reached out to them, they challenged me to prove my claim rather than referring to information they already have on file. Futhermore, I had to call them for a second time to request an updated invoice. The gentleman was respectful but a bit unprofessional.

Poor condition

Pros: Firstly the Dodge Journey is not an equal to a Rogue or RAV4 or a Pathfinder. Secondly the interior was filthy. They did a very very quick clean to the inside of the car. The interior had water all over it. The inside of the windshield was so dirty I had to pull over to clean it because when sun hit it you couldn’t see out if it. The front passenger side had damage. The driver side door creaked when closing which indicted that it was damage. Both were indicated to your employee. Just very very poor