Recent reviews
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- Neutral
- Negative
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10.0
Pros: The manager was great. Not only very friendly, but completely professional. We arrived early, and he was able to juggle to arrange for a car for us, as well as to change the dropoff location for us. The whole experience was totally professional, friendly fast and wasy.
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2.0
i did not get the car
Pros: nothing
Cons: I made the reservation few days before, but I did not get my rental car at store! They said will call me when they available, but I have not gotten the phone call yet.
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6.4
Pros: The car was extremely clean, functional, and the staff in Ottawa were nice and quick!
Cons: The drop-off location I was given on Kayak (and confirmed by the Ottawa pick-up store) for the drop-off service would not accept the car - I had to drive to another downtown location and wasn't given much guidance until I called the Ottawa location.
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10.0
Awesome car rental!
Pros: The personnel was very kind and helpful.
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4.0
Pros: location was handy -
Cons: car was dirty, exterior - windows and mirrors - had to clean ourselves for visibility staff did not do a pre-check with us no pick up or drop off staff - 1 - was ok - but pretty nonchalant - have had friendlier
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10.0
Excellent
Pros: All exceeded expectation
Cons: Nothing
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10.0
Pros: Easy to work with. Let me return vehicle 2 days early free of charge.
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8.0
Pros: did not use due to illness
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8.4
Cons: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.
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4.0
Cons: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.
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10.0
First time renter, excellent service!
Pros: When I got to the counter, the man at the desk was more than happy to answer any of my questions. I knew being only 21 I'd be charged more than I was quoted on Kayak, but the final price wasn't horrible sticker shock. The car was new, pristine, and fuel efficient; I drove to Toronto in an SUV on one tank, and still had about 1/4 a tank left. The employee even helped show me how to put the seats down, and start the car (as it was a push to start, something I'm unfamiliar with)
Cons: Absolutely no complaints whatsoever; staff was attentive and helpful.
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8.0
A descent option for the area
Pros: Good selection of vehicles, vehicles were clean, and checkout process was painless. Productive staff. Descent value for $, much cheaper than at-airport locations.
Cons: Not all cars have winter tires, which isn't acceptable in February. Strange requirement to post the last gas fill up receipt to windshield when returning the car - why should I trust you if you won't trust me? Hard to find the office.
review from
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10.0
Pros: The manager was great. Not only very friendly, but completely professional. We arrived early, and he was able to juggle to arrange for a car for us, as well as to change the dropoff location for us. The whole experience was totally professional, friendly fast and wasy.
review from
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10.0
Awesome car rental!
Pros: The personnel was very kind and helpful.
review from
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10.0
Excellent
Pros: All exceeded expectation
Cons: Nothing
review from
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10.0
Pros: Easy to work with. Let me return vehicle 2 days early free of charge.
review from
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10.0
First time renter, excellent service!
Pros: When I got to the counter, the man at the desk was more than happy to answer any of my questions. I knew being only 21 I'd be charged more than I was quoted on Kayak, but the final price wasn't horrible sticker shock. The car was new, pristine, and fuel efficient; I drove to Toronto in an SUV on one tank, and still had about 1/4 a tank left. The employee even helped show me how to put the seats down, and start the car (as it was a push to start, something I'm unfamiliar with)
Cons: Absolutely no complaints whatsoever; staff was attentive and helpful.
review from
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8.0
Pros: did not use due to illness
review from
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8.4
Cons: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.
review from
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8.0
A descent option for the area
Pros: Good selection of vehicles, vehicles were clean, and checkout process was painless. Productive staff. Descent value for $, much cheaper than at-airport locations.
Cons: Not all cars have winter tires, which isn't acceptable in February. Strange requirement to post the last gas fill up receipt to windshield when returning the car - why should I trust you if you won't trust me? Hard to find the office.
review from
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2.0
i did not get the car
Pros: nothing
Cons: I made the reservation few days before, but I did not get my rental car at store! They said will call me when they available, but I have not gotten the phone call yet.
review from
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6.4
Pros: The car was extremely clean, functional, and the staff in Ottawa were nice and quick!
Cons: The drop-off location I was given on Kayak (and confirmed by the Ottawa pick-up store) for the drop-off service would not accept the car - I had to drive to another downtown location and wasn't given much guidance until I called the Ottawa location.
review from
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4.0
Pros: location was handy -
Cons: car was dirty, exterior - windows and mirrors - had to clean ourselves for visibility staff did not do a pre-check with us no pick up or drop off staff - 1 - was ok - but pretty nonchalant - have had friendlier
review from
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4.0
Cons: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.
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