Ottawa Car Hire

14 locations in Ottawa

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Enterprise reviews

Car hire locations

Enterprise

Locations in Ottawa

1003 Airport Parkway Pvt

+1 613 248 0005

1430 Youville Dr

+1 613 841 5110

1555 Michael St

+1 613 742 6433

1579 Cyrville Road

+1 613 746 2800

1615 Laperriere Ave

+1 613 729 4009

1788 Bank Street

+1 613 247 0220

200-2500 Palladium Drive

+1 613 595 0999

226 Queen Street

+1 613 232 3536

250 Vanguard Dr

+1 613 834 0935

2677 Bank Street

+1 613 738 2221

280 Catherine Street

+1 613 566 3277

355 St. Patrick St

+1 613 236 3366

3788 Prince Of Wales Drive

+1 613 692 3022

4123 Strandherd Dr

+1 613 825 5187

Overall

8.2
Cleanliness

8.6
Comfort

8.5
Pick-up/Drop-off

8.3
Value for money

8.2

Recent reviews

6.4 Good

12 Oct 2016

Misleading - choose airport pick up and paid $50 t

Pros: Brand new car. Last car in the place and was a major upgrade from what we booked. Clean and ran great.

Cons: Selected airport Enterprise location while booking. Somehow my car was at an off-site location and cost an additional $50 to get me to my car. Apparently, their "We'll pick you up" slogan only applies to certain people, not from Enterprise to Enterprise locations only ten miles apart.

9.6 Excellent

14 Mar 2017

Pros: I received a free upgrade, and it was awesome! Very fast pickup and dropoff.

Cons: They didn't send me the receipt via mail, though they promised to do it.

10.0 Excellent

21 Mar 2017

Pros: I loved how flexible they are and how fuel efficient their cars are.

10.0 Excellent

30 Mar 2016

Very good but very busy

Pros: Staff and manger very helpful and polite with all costumers .

Cons: Waiting time on long weekend

9.6 Excellent

20 Jan 2017

Pros: The price was great.

Cons: Maybe the car could be a little bit cleaaner, inside.

8.0 Excellent

2 Dec 2015

Pros: Close by

Cons: The price was different.

10.0 Excellent

11 Jan 2016

Awesome experience

Pros: Customer Service

Cons: None

10.0 Excellent

2 Mar 2016

Perfect

Pros: The whole experience

Cons: Everything

10.0 Excellent

11 Apr 2016

tank half empty

Pros: It was super cheap and the staff was friendly.

Cons: The gas tank was half full when I picked it up and ended up returning it 3/4 full, which means they pocketed 1/4 tank of gas on my dime. I tried estimating how much gas I had to put in, but overshot.

9.6 Excellent

16 Apr 2016

Pros: Car was brand new and had every option available to humanity: heated front and back seats, heated steering wheel, sun roof, navigation. All in a compact.

Rated no. 2

National

8.3 Excellent (3 reviews)

2 locations in Ottawa

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National reviews

Car hire locations

National

Locations in Ottawa

1003 Airport Parkway Private

+1 613 737 7023

226 Queen Street

+1 613 232 3536

Overall

8.7
Cleanliness

8.7
Comfort

8.7
Pick-up/Drop-off

6.7
Value for money

8.7

Recent reviews

10.0 Excellent

13 Aug 2017

Excellent service

Pros: They even offered an upgrade for a lower cost when we got there. Offered a GPS and ezpass for tolls.

6.0 Good

5 Aug 2018

Pros: People were nice

Cons: O had booking for 10 am, got there at 930. After checking waited 2 hr to get the car

8.8 Excellent

3 May 2019

Pros: Drop off wasnt that easy.

Rated no. 3

Alamo

8.0 Good (9 reviews)

1 location in Ottawa

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Alamo reviews

Car hire locations

Alamo

Locations in Ottawa

1003 Airport Parkway Private

+1 613 737 7264

Overall

7.3
Cleanliness

9.1
Comfort

8.0
Pick-up/Drop-off

8.0
Value for money

7.3

Recent reviews

10.0 Excellent

14 Nov 2016

Pros: customer service - friendly!

9.6 Excellent

8 Sep 2017

Excellent

Pros: The car was clean and in great condition. The drop off was quick and smooth. Pick up was fast given I had a copy of the reservation and maps were provided. Price was better than the other rental companies.

Cons: I had made the reservation through Kayak the previous evening. Alamo check out desk didn't have the reservation, but luckily I had a paper copy. After they reviewed it, pickup was quick and painless.

10.0 Excellent

5 Jan 2018

I'm back with Alamo!

Pros: Mgr. Kylie Lauzon was very helpful with my rental process and got me a car with snow tires as requested.

Cons: Everything was fine- car was fresh

8.0 Excellent

20 May 2018

Cons: Insurance too expensive

9.6 Excellent

11 Jun 2018

Cons: I wanted a smaller car but I got a Nissan Altima.

5.6 Okay

12 Jun 2018

Decent, Unlikely to Return

Pros: Car upgrade, competitive weekend price.

Cons: To extend rental for 24 hours was quoted to cost more than the entire total for previous 3 days - no flexibility to meet customer needs despite not needing the vehicle for another reservation.

2.0 Mediocre

19 Jun 2018

Closed when I arrived

Cons: I booked a car for a late evening arrival but when I arrived to pick up my car Alamo was already closed. Thankfully Avis was open and able to rent me a car

7.6 Good

28 Aug 2018

Price gouging

Cons: Price

9.2 Excellent

19 Nov 2018

Pros: Last minute decent few.

Rated no. 4

Hertz

7.6 Good (22 reviews)

7 locations in Ottawa

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Hertz reviews

Car hire locations

Hertz

Locations in Ottawa

1003 Airport Parkway Private

+1 613 521 3332

1160 Newmarket

+1 613 745 1396

1916 Merivale Road

+1 613 228 0330

2600 Bank Street

+1 613 521 3294

30 York Street

+1 613 241 7681

525 Legget Drive Ste 100

881 St. Laurent Blvd

+1 613 746 6683

Overall

7.7
Cleanliness

7.7
Comfort

7.4
Pick-up/Drop-off

7.9
Value for money

7.9

Recent reviews

10.0 Excellent

10 Jun 2019

Pros: Simple and easy rental application

Cons: Just including the information about the insurance price

10.0 Excellent

6 Jul 2019

Pros: Both the pick up and drop off were very easy. Staff on both occassions were friendly and helpful.

8.0 Excellent

4 Oct 2017

Cons: Unstaffed after hours drop in Montreal (Drummond St) was a bit hard to figure out.

10.0 Excellent

22 Feb 2018

Pleasantly Convenient

Pros: Staff were very helpful during pickup and drop off. Convenient airport location.

10.0 Excellent

5 Aug 2018

We got more than what we asked for.

Pros: When we arrived late Robert said.we will have a treat for you. Instead of a corolla we got to brand new cadilac for our vacation. It was a pleasure to drive and a major enjoyment to our holiday.

Cons: New cars have so many new controls. Took a couple of days to figure them out. The on star navigation not activated.

7.6 Good

1 Jan 2019

Couldn't find the gas gauge

Pros: With the red part at the bottom of the gauge and the hash marks at various points, and the confusing symbols for "full and "empty (Yes, I know a filled circle should be full and an empty circle empty but if you don't drive all the time and as I said, the red colour at the bottom made me think that the graph would turn red as it emptied.) Then, after reading the materials, saying the car was 8/8 full, I thought maybe the rpm thing to the left, which has 8 divisions, was the gauge. The woman who was working your counter on Dec. 24 at 7 pm when I picked up my car was phenomenal. Give her a raise and hold onto her. There were 3 of us and she handled us professionally and with friendliness that's rare these days. A++ for her.

10.0 Excellent

5 May 2019

Pros: Long hours and good cars

Cons: Accuracy of available cars, wanted a German car, got an American one instead, big difference in quality

6.0 Good

1 Oct 2019

Cons: When someone rents a GPS it should have instructions with it or the operation be explained. I could not get sound out of it and old address kept coming up. It was night time rain and it seems all the City is in Construction, and the GPS does not work very dangerous.

10.0 Excellent

15 Aug 2017

Great service

Pros: The different options. And quick great service.

9.2 Excellent

23 Apr 2017

Pros: The price is really good. The customer service was really good.

Rated no. 5

Dollar

7.6 Good (12 reviews)

1 location in Ottawa

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Dollar reviews

Car hire locations

Dollar

Locations in Ottawa

320 Catherine St

+1 613 238 8000

Overall

7.5
Cleanliness

7.8
Comfort

7.3
Pick-up/Drop-off

7.3
Value for money

7.8

Recent reviews

2.0 Mediocre

28 Jul 2018

i did not get the car

Pros: nothing

Cons: I made the reservation few days before, but I did not get my rental car at store! They said will call me when they available, but I have not gotten the phone call yet.

8.0 Excellent

28 Feb 2017

A descent option for the area

Pros: Good selection of vehicles, vehicles were clean, and checkout process was painless. Productive staff. Descent value for $, much cheaper than at-airport locations.

Cons: Not all cars have winter tires, which isn't acceptable in February. Strange requirement to post the last gas fill up receipt to windshield when returning the car - why should I trust you if you won't trust me? Hard to find the office.

10.0 Excellent

2 May 2017

First time renter, excellent service!

Pros: When I got to the counter, the man at the desk was more than happy to answer any of my questions. I knew being only 21 I'd be charged more than I was quoted on Kayak, but the final price wasn't horrible sticker shock. The car was new, pristine, and fuel efficient; I drove to Toronto in an SUV on one tank, and still had about 1/4 a tank left. The employee even helped show me how to put the seats down, and start the car (as it was a push to start, something I'm unfamiliar with)

Cons: Absolutely no complaints whatsoever; staff was attentive and helpful.

4.0 Okay

1 Jun 2017

Cons: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.

8.4 Excellent

20 Jun 2017

Cons: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.

8.0 Excellent

11 Jul 2017

Pros: did not use due to illness

10.0 Excellent

12 Sep 2017

Pros: Easy to work with. Let me return vehicle 2 days early free of charge.

10.0 Excellent

3 Feb 2018

Excellent

Pros: All exceeded expectation

Cons: Nothing

4.0 Okay

16 Feb 2018

Pros: location was handy -

Cons: car was dirty, exterior - windows and mirrors - had to clean ourselves for visibility staff did not do a pre-check with us no pick up or drop off staff - 1 - was ok - but pretty nonchalant - have had friendlier

10.0 Excellent

1 Jun 2018

Awesome car rental!

Pros: The personnel was very kind and helpful.

Rated no. 6

Budget

7.4 Good (11 reviews)

11 locations in Ottawa

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Budget reviews

Car hire locations

Budget

Locations in Ottawa

1003 Airport Parkway

+1 613 521 4844

1346 Bankfield Rd

+1 613 692 9461

1899 Merivale Road

+1 613 288 2828

2141 Saint Joseph Boulevard

+1 613 837 9649

2150 Robertson Road

+1 613 288 1288

2273 Gladwin Crescent

+1 613 739 4231

345 Slater Street

+1 613 288 2498

38 Edgewater Street

+1 613 831 9090

443 Somerset Street West

+1 613 232 1527

5835 Hazeldean Road

+1 613 739 4430

826 Clyde Avenue

+1 613 724 1234

Overall

7.5
Cleanliness

6.9
Comfort

7.8
Pick-up/Drop-off

7.8
Value for money

7.1

Recent reviews

10.0 Excellent

12 Aug 2018

Pros: Counter service excellent.

10.0 Excellent

5 Nov 2017

Centraly located & easy to use

Pros: Very nice personnel working the counter. Easy to pick up and drop off after hours. Would use them again when in the area.

10.0 Excellent

15 Oct 2019

Pros: Central drop off location, clean car

2.0 Mediocre

16 Aug 2017

Cons: Truck was the only available vehicle despite booking a small car. Massive increase in gas costs for trip. Terrible location to get to, and cost more than initial quote (thanks to USD). Back to Enterprise forever.

8.0 Excellent

15 Jul 2017

Pros: Service agent was very pleasant even in dealing with the impatient customer who came in after me and I let him deal with, because her time was WAY more important than any one else's.

10.0 Excellent

22 Jul 2017

Pros: Perfect service

Cons: American made cars.

10.0 Excellent

22 Jul 2017

Really great service, reallu great car!

Pros: I booked this car through a third party site and I was worried something would go amiss, but instead I got a warm reception from the location owner-manager, prompt service, and a really lovely vehicle that was clean and safe and fun to drive. Returning it was easy and again Bilal (I think?) was courteous and efficient. I was charged exactly the quoted price and I had a positive experience overall. I would use this company again.

9.2 Excellent

10 Sep 2018

Pros: upgraded free of charge to fully loaded vehicle...very nice

Cons: waiting for my wife to pick me up from the depot

6.0 Good

19 Aug 2018

Rip off prices

Pros: Drop off at Pearson T3 was quick and effucient.

Cons: - CDN $800 for 4 days is a rip off - no hint of additiona insurance charges until pickup - car wad a gas guzzler that i was 'upgraded' to without a choice - hatch back with missing luggage cover - not very clean upon pickup - disabled sat nav - are you guys kidding - other agencues that I've used don't do this..

4.4 Okay

10 Oct 2017

Pros: they did get on ready quickly

Cons: I was 20 minutes early for my car, so one was not available. they did however get one ready for me quickly, it was very dirty in side the location of the rental car place was very very dirty and unprofessional looking.

Rated no. 7

Thrifty

7.0 Good (11 reviews)

1 location in Ottawa

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Thrifty reviews

Car hire locations

Thrifty

Locations in Ottawa

320 Catherine St

+1 613 238 8000

All Thrifty reviews

Thrifty reviews in Ottawa

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

car was clean

pick up and drop

great car

car was great

picked up the car

compact car

drop off the car

great price

6.4

Pros: Easy pick up and drop off

Cons: I got overcharged and I never got sent a bill as to why.

Reviewed Sep 2019

review from
2.0

Horrible experience

Cons: I was dropped off at Thrifty's to pick up my vehicle and the person said that my reservation had been cancelled. I showed them my confirmation on the phone and he said that he could still rent me a car but was I aware of the additional $600 fee (the total of the rental was supposed to be $78) because I was returning it to a different city! This left me in a complete mess and I would never recommend booking a car this way.

Reviewed Aug 2018

review from
10.0

Fast, friendly, affordable car rental

Pros: Downtown location- convenient Affordable rates Very friendly service

Reviewed Nov 2017

review from
6.4

Mixed reviews

Pros: Check in was fast, no problems. Would have liked if agent pointed out the damage report sheet of the contract and suggest that I do a walk-around.

Cons: Not Thrifty's fault but the VW Golf was one of the most uncomfortanle Compact cars I have ever rented!

Reviewed Nov 2017

review from
10.0

Great location

Pros: Convenience of pick up and drop off.

Cons: Price of insurance.

Reviewed Oct 2017

review from
2.0

There were no cars availalbe

Cons: We missed our daytrip this weekend because Thrifty's did not have any cars on the lot at the time that we had reserved. Several of their cars were returned late and so we waited for four hours to finally find out that we wouldn't be getting a car that day. So disappointing.

Reviewed Sep 2017

review from

10.0

Fast, friendly, affordable car rental

Pros: Downtown location- convenient Affordable rates Very friendly service

Reviewed Nov 2017

review from
10.0

Great location

Pros: Convenience of pick up and drop off.

Cons: Price of insurance.

Reviewed Oct 2017

review from

6.4

Pros: Easy pick up and drop off

Cons: I got overcharged and I never got sent a bill as to why.

Reviewed Sep 2019

review from
2.0

Horrible experience

Cons: I was dropped off at Thrifty's to pick up my vehicle and the person said that my reservation had been cancelled. I showed them my confirmation on the phone and he said that he could still rent me a car but was I aware of the additional $600 fee (the total of the rental was supposed to be $78) because I was returning it to a different city! This left me in a complete mess and I would never recommend booking a car this way.

Reviewed Aug 2018

review from
6.4

Mixed reviews

Pros: Check in was fast, no problems. Would have liked if agent pointed out the damage report sheet of the contract and suggest that I do a walk-around.

Cons: Not Thrifty's fault but the VW Golf was one of the most uncomfortanle Compact cars I have ever rented!

Reviewed Nov 2017

review from
2.0

There were no cars availalbe

Cons: We missed our daytrip this weekend because Thrifty's did not have any cars on the lot at the time that we had reserved. Several of their cars were returned late and so we waited for four hours to finally find out that we wouldn't be getting a car that day. So disappointing.

Reviewed Sep 2017

review from

Rated no. 8

Avis

6.0 Good (2 reviews)

10 locations in Ottawa

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Avis reviews

Car hire locations

Avis

Locations in Ottawa

1003 Airport Parkway

+1 613 739 3334

1346 Bankfield Rd

+1 613 692 9460

1899 Merivale Road

+1 613 688 0397

2141 Saint Joseph Boulevard

+1 613 841 9955

2150 Robertson Road

+1 613 726 6596

2273 Gladwin Crescent

+1 613 288 0935

345 Slater Street

+1 613 232 2847

449 Gladstone Avenue

+1 613 238 3421

5835 Hazeldean Road

+1 613 739 4430

826 Clyde Avenue

+1 613 724 4567

Overall

6.0
Cleanliness

6.0
Comfort

6.0
Pick-up/Drop-off

6.0
Value for money

6.0

Recent reviews

10.0 Excellent

10 Apr 2019

Pros: After streetparking my mirror had been flopped back. Sure enough-two dents in the door - I had been side swiped. I reported to insurance and Avis Ottawa who were very calm and supportive. Returning the car, an employee immediately told me that it was old damage. Honest and clear service.

2.0 Mediocre

25 Feb 2019

Cons: The rental place was supposed to open at 8 A.M. (as was indicated on their own front door), which was when my pickup was arranged for. I got there at 8:05 A.M. and waited until 8:25 A.M. until I had to find other arrangements to get to my appointment because no one showed up.

Rated no. 9

Europcar

6.0 Good (2 reviews)

5 locations in Ottawa

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Europcar reviews

Car hire locations

Europcar

Locations in Ottawa

** Please Go To Discount Counter **

+1 888 412 3734

305 Cumberland Street

+1 613 232 2277

Call 6136679394 For Disc Shuttle

+1 613 667 9394

Go To Discount Automate Kiosk

+1 613 667 9393

Please Go To Discount Counter

+1 450 372 0941

Overall

6.0
Cleanliness

6.0
Comfort

6.0
Pick-up/Drop-off

6.0
Value for money

6.0

Recent reviews

2.0 Mediocre

7 Aug 2017

Didn't Happen

Pros: Nothing

Cons: The fulfilling agency lost my reservation. I went off in my own to find a rental.

10.0 Excellent

28 Dec 2017

Great experience with Discount

Pros: First time with this rental firm and I'll be back Quick pick up at airport Friendly efficient staff Great car

Rated no. 10

Routes Car & Truck Rentals

5.1 Okay (12 reviews)

1 location in Ottawa

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Routes Car & Truck Rentals reviews

Car hire locations

Routes Car & Truck Rentals

Locations in Ottawa

2644 Leitrim Road

+1 613 523 3003

Overall

5.0
Cleanliness

5.3
Comfort

5.5
Pick-up/Drop-off

4.5
Value for money

5.2

Recent reviews

4.0 Okay

26 Jul 2017

Poor customer service and hidden fees

Cons: The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.

3.6 Mediocre

25 Jun 2018

Cons: They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.

2.0 Mediocre

18 Sep 2017

Bad customer service

Pros: Price

Cons: Customer service was bad I mistakenly returned the car a day late and was charged double my rental fees. No call the day before nothing. No reminder to return. All was fine but upon returning customer service was bad again.

2.0 Mediocre

21 Oct 2017

Worst costumer service

Cons: I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.

9.2 Excellent

1 Nov 2017

Pros: No hassle getting the rental, and not that far from the airport. Overall a good rental experience. I would rent again from this company. I was surprised that the gas tank was not full, only5/8 of a tank but I did not have to bring it back full. Only with the same amount of gas that they had in it

2.0 Mediocre

18 Nov 2017

Cons: They lie .They gave me unlimited But they charge me for 200 km Very bad company

10.0 Excellent

3 Dec 2017

Excellent Service and Value

Pros: I was very impressed with the service, friendliness and professionalism of the business. It was fast, simple and easy. I wad picked up at the airport and brought to my car. It was an upgrade, beautiful Nissan Pathfinder with all the bells and whistles. I had to drop the car off quickly and it took them 1 minute to process my paperwork and then I had a private ride to the airport right to my gate. The whole experience was five star. Thank you Routes!

Cons: There is nothing negative to say. It was honestly amazing!

2.0 Mediocre

8 Dec 2017

poor communication and service

Pros: nothing

Cons: The order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.) Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)

6.0 Good

8 Mar 2018

Not the best Rental service for short term rentals

Pros: The only good thing I can complement on Routes sevices was the receptionist I encountered with. No pick-up or drop-off is offer unless you're going to the YOW airport. The vehicle that I had smelled like smoke but yet they indicated no smoking in their vehicles. I'm a non-smoker so I was bothered by this. The price quote from kayak.com was different from what was presented at their office during pick-up and I their policy is to make a $1000 deposit which I found was outrageous for a two days car rental. I inquired about the discrepancies between the car rental price on kayak.com and in their system. To make the long story short, I ended up getting the price quote on kayak.com. I don't think I use their services again in the future. I'm still waiting for my deposit to be returned to my credit card.

Cons: No pick-up or drop-off offered, $1000 deposit for a two days rental, and the vehicle had a cigarette smell in it.

8.4 Excellent

17 Apr 2018

The company staff was excellent

Pros: Pickup and dropoff was easy and smooth. The shuttle from the airport was excellent and staff was very friendly and helpful.the vehicle was next to new and very clean.

Cons: I reserved a compact but none were available so I was given a jeep wrangler. The vehicle itself was next to new and very clean but was uncomfortable and was a beast on gas. I spent almost as much on gas for the 3 days I had it as I did for the rental. Would like if they had more compact cars available

Rated no. 11

Ace

3.2 Mediocre (4 reviews)

4 locations in Ottawa

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Ace reviews

Car hire locations

Ace

Locations in Ottawa

1749 Bank Street

+1 613 667 9394

200 Tremblay Rd

+1 613 667 9394

305 Cumberland St

+1 613 232 2277

3347 Fallowfield Rd

+1 866 310 2277

Overall

2.5
Cleanliness

4.0
Comfort

5.0
Pick-up/Drop-off

2.0
Value for money

2.5

Recent reviews

3.2 Mediocre

27 Jul 2018

Bad service

Pros: The comfort of the vehicle.

Cons: I reserved a car 3 months in advance and had to wait 3 hours for a car. We waited over an hour for a ride from the airport. We actually had to ride a city bus part of the way because we could not get a hold of anyone at the rental office. This was the worst car rental experience we have ever encountered. I would strongly encourage others to not use this agency.

5.6 Okay

27 Jul 2017

Car was excellent, service was OK, price was high

Pros: The car was almost brand new, clean and in excellent conditions. We got some discounts because of the poor service.

Cons: We were forced to book the car from the "airport office" because there was not another option from the website, even though the office itself in 20 min from the airport and we actually live 5 min from the office and just walked there; for this we were charged more than $60 ("premium location fee"). When we arrived at the office the type of car we booked (medium SUV) was not available and they had to bring one from another location. After making us wait for more than an hour they showed up with an off-road vehicle! Not exactly out choice for a comfortable 1000+ Km trip with my parents. Since there were other people in our same waiting situation but with different needs, they proposed us to switch car. So after another half an hour waiting they provided us with a higher class SUV. At least they offered us some (small) discount for the time we had to wait and for the extra gas-consumption of the bigger car we got.

2.0 Mediocre

28 Dec 2017

Overbooked and no Cars Available on Christmas Eve - Booked Car Nov 11

Pros: Nothing

Cons: The fact that when I called your booking agent they said they only did booking nothing they could do and that it was Quote "my problem" ... This Discount location was ill prepared, I went there and they had a long waiting list that they could not provide cars for. I waited and kept pushing and eventually go a much smaller car .. however you need to do better this sucked... most people took the situation as just too bad for them ... my pushing eventually got me a car but it was horrible

2.0 Mediocre

2 Jan 2018

Rental car was not available upon arrival.

Cons: My flight was delayed so I was an hour late for rental pick up. Upon arrival I was told that my rental was given to a walk in customer and that they did not have a vehicle for me. I had to take a taxi to Budget for a rental. I would not recommend ACE.

Discount Car & Truck Rentals

6 locations in Ottawa

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Car hire locations

Discount Car & Truck Rentals

Locations in Ottawa

1749 Bank Street N

200 Tremblay Rd

305 Cumberland St

3347 Fallowfield Rd

475 Chemin Mc Connell

+1 819 282 1521

Ottawa airport

+1 613 667 9393

keddy by Europcar

4 locations in Ottawa

╳

Car hire locations

keddy by Europcar

Locations in Ottawa

** Please Go To Discount Counter **, 3347 Fallofield Road, Kingston

+1 888 412 3734

305 Cumberland Street, Ottawa

+1 613 232 2277

Call 613 667 9394 For Shuttle To- Discount// 1749 Bank Street

+1 613 667 9394

Go To Discount Automate Kiosk, Inside The Via Rail 200 Tremblay Rd, Ottawa, K1G 3HS

+1 613 667 9393

Sunnycars

2 locations in Ottawa

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Car hire locations

Sunnycars

Locations in Ottawa

1003 Airport Parkway Private

226 Queen Street

NU Car

1 location in Ottawa

╳

Car hire locations

NU Car

Locations in Ottawa

2644 Leitrim Rd.

+1 613 523 3003

Payless

1 location in Ottawa