Puerto Vallarta Resorts

Pros: Service and staff are amazing. They greet you beautifully. And service was good. The roof top pool is spectacular. The sushu Japanese restaurent was amazing

Cons: The l food at the roof top pool was terrible. it is all you eat between breakfast abd dinner. And it had a big impact on the day and the vacation. . Ive eaten far better at other far more affordable places in Mexico Overall For the price the hotel does not live upto its 5 Doinand rating. The very steep price did not dekiver an excellent experience. Lots of gaps in some levels of service While service in general was good. The conceirge was not. Lost my reservations for dinner on our last night. Ended up earting at ab awful Italian restaurent pool side. Christmas eve. It was a nightmare.

Pros: Great location, secluded but not extremely remote. Very nice surroundings and beautiful beach area.

Cons: A couple of restaurants could improve on their food quality. Also, prompt room service needs to be addressed.

Pros: The service was impeccable.

Cons: The beach

Pros: The resort was amazing. The staff went above and beyond to take care of every need. The view from the private balcony hot tub was breath taking. The food at each of the restaurants was amazing. Our favorite meal was ceviche on the beach. The water is clear, warm, and the paddle boards and kayaking are free. Snorkeling in the national park is a must! Just a 40 minute kayak trip away.

Cons: I can't think of anything to complain about.

Pros: We got the best room at the hotel top floor and with a perfect view of the city and beach also mountain the service was just perfect the food everything was just what we wish for could be happier by picking this hotel if you plan on going you won't go wrong Picking this hotel!

Pros: Service is top notch, the setting is stunning high up in mountains, very secluded and obviously the pool is phenomenal. The suite with jacuzzi was so relaxing, great size room everything was pretty perfect, gym is also amazing I've never enjoyed going a gym so much. I also found prices of food and drink not too expensive considering the luxury of it, the room rate was high though.

Cons: I am struggling to think of anything, maybe it felt like was more suited for couples, I wanted and to relax on own but the hotel very much has a couples vibe, it's far from downtown also so not great if you wanted to explore.

Pros: Hotel Mousai is a great hotel for vacation. Great staff, very friendly and helpful. People in general are friendly and eager to help and talk about their city. Always they ask that you come back for vacation ! Very clean, not only in the rooms but the outside also. Again great place for vacation!

Cons: The beach is very small and rocky, hard to go in and out of the water, not good for snorkeling! However the beach staff is friendly and ready to satisfy all the needs one has.

Pros: Breakfast was excellent, staff was beyond amazing...everyone!!! at the reception area, everyone!!! at the Terrace restaurant where I had breakfast every day, the way staff was always smiling and greeting you and trying to be helpful.

Cons: Constant noise of the ongoing construction from 8am to 6pm---every business day. That severely impacted my ability to use the hot tub or even enjoy at all my beautiful room terrace.

Pros: Sushi was awesome

Cons: Paid for a king bed. Was given a queen. Woke up every morning by an accidental phone call from the front desk. Cleaning people came in our room unannounced while we were sleeping and woke us up again.

Pros: Everything about this place is so beautiful. You definitely do not have to leave, everything you need is at the hotel/ resort.

Cons: We had a couple hiccups regarding our room when we first arrived but they were easily resolved

Pros: Staff was very nice. The facilities were clean. It did not promise anything it did not deliver.

Cons: The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.

Pros: The staff and quality of food was very good.

Cons: The deluxe room was small and not laided out well. The food was better than average, not enough selection.

Pros: Beautiful construction of the pool and facilities. Very cheerful staff. Easy access to the loungers. Well maintained. Good internet. Nice breakfast.

Cons: We had to endure a timeshare sales pitch. Some restaurants were timeshare guests only until 8pm

Pros: Everything

Cons: Loud music in the beach and pool area

Pros: Beautiful atmosphere, large room, good food.

Cons: They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.

Pros: The staff was so kind and amazing. They always greeted with a smile. The property itself was super well kept. Always people around to help and maintain the cleanliness of the place. The rooms were so comfortable :)

Pros: This was our second stay and they've made many improvements which I appreciate! The property is beautiful, you get the ocean and the mountains all in one! The activities are plentiful. The wait staff is the best.

Cons: There should not be a charge for Wi-Fi, please include this in your prices.

Pros: I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)

Pros: Very large resort spanning several buildings. We stayed at one of the ones high on the hillside. This had a great sea view. All inclusive was the best I have encountered so far. You could eat and drink from the menus of 5 restaurant and almost all was included in all inclusive.

Cons: Far from the city.

Pros: Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish.

Cons: Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.

Pros: The infinity pool is amazing and I love how you can walk out to the beach. I liked being able to lay by the pool or beachside with lounge chairs that have shade over your head! The location is good, you do have to taxi or uber to get into town but it inexpensive. I liked the different restaurants on the property and that there is a trolley that takes you to and from their sister hotel mousai up the hill. There are also daily activities and a tour desks that sets up your excursions, loved the one stop shop. Did I say the infinity pool is amazing?!

Cons: Price could be better. I found the price to be cheaper booking directly with the hotel.

Pros: staff was so friendly! excellent bar service ! great food choices, room was very nice! wonderful visit

Cons: temperature in all pools, to warm and to water to cloudy, didn't feel clean. didn't like food at Mexican restaurant. very long line for breakfast buffet.

Pros: Service is fantastic

Cons: A lot of kids checked in on our third day there....that was only downside.

Pros: Pools are nice, some staff are nice and some are not. Taco bar was superb.

Cons: Overrated for the paid amount. No child care. Waitress and waiters took longer to attend to your needs. My glass of water was not refilled when asked the first time. Had to remind them 3-4 times then it was refilled. Food was ok not great Rooms were not attended until after 4 pm.

Pros: Staff treats you well, rooms with nice views.

Cons: Service is very slow, they take 2 hours to get towels or anything you you need. They can definitely improve on service. Also they guy who was supposed to introduce us to services or things to do in the resort was more interested in selling romantic dinner and spa time. Had to question him directly to find out things to do in the resort.

Pros: We liked the pools.

Cons: The fridge is terrible. We had to bring our ice packs to the concierge to freeze for us. The rooms are Ok. I wish they were a bit cleaner and more functional — it was a bit rundown. The bellboys forgot to bring up our bags after two hours so we had to go down and grab them ourselves. Overall, we had a decent time — not the best. Could have been better.

Pros: Overall the service was amazing, Pools & Lobby area is beautiful!! The food was amazing at all the restaurants we ate for being an all-inclusive resort.

Cons: Rooms Definitely need to be upgraded! To me it was more like a three star resort felt like room was a little dirty we had to change rooms when we got there because first room we got was not clean. We got our room almost at 6 PM instead of 3 PM

Pros: Great location with good beach and pools. The room and bed were very comfortable. Fun entertainment and activities.

Cons: A little pushy about joining the membership club. Food was good but not outstanding.

Pros: Breakfast buffet was great.

Cons: Dinner buffet. Rocky beach.

Pros: Good food and drinks

Cons: Money went missing from our room. Lots of children.

Pros: The hotel is clean and big. The staff is friendly. The room was clean and modern. Many pools , for adults and kids. The beach was clean and the ocean water warm but murky. The town is 10 minutes away.

Cons: The food and drinks were horrible. The first night we arrived , we tried ( 9 people int the group ) Castaways seafood restaurant and it was not that great. I did not like the fish so I ordered the rib eye and it was not seasoned or cooked properly. Most of us had to return the plates back so we can order other things from the menu. I ordered a Mojito and when i got it I thought i was given a glass of water ! I asked the waiter if i was given someone else's drink but he told me that the drink is fine and this is how they make drinks for Americans because we don't like them strong ! From that point on I just ordered shots of Hornitos tequila or just Hornitos with a splash of lemon juice. The next day , we tried the Mexican place , downstairs, and their food was almost uneatable. I was frustrated with what I got , so I ordered chicken tacos to keep it simple. I got three dry (probably microwaved chicken ) tacos with nothing in them. Did not even try the Japanese or the Italian place next door because if you cannot have decent Mexican food in Mexico , why even bother with Japanese or Italian . We left the hotel and went to some local Mexican restaurants and had great Mexican seafood/pastor. P.S: - The staff at the restaurants and the buffet were friendly and very helpful. - The buffet was the best thing they had at the hotel. We just ate their the whole time.

Pros: The grounds and the lobby are beautiful.

Cons: Our room was very musty smelling. I also was very disappointed with the quality of the food.

Pros: Beautiful views, shows every night, 10 minute cab from downtown

Cons: The staff was okay. I felt like they could have been a bit more genuinely nice as a whole.

Pros: The concierge, Jessica, was the best. Was very honest and so helpful. We are returning to this resort & she is a big reason why.

Pros: Loved, loved the breakfast!!! Nice amenities.

Cons: When we went to the bar on the 3rd floor there was one guy there that was not very nice. He was an angry worker. I am there on vacation I do not want to run into someone angry. He never smiled. Was mad that we got there at 10:50PM. They closed at 12.

Cons: I chose the hotel because it was supposed to be pet friendly. That was an outright lie! I have a small hand held Chihuahua and we were we only allowed in certain outside areas of restaurant, nowhere near the pool, and not allowed to leave dog in room even if sleeping in carrier. Don't advertise that you are "pet friendly" because it is an outright LIE! We caused no problems and we were treated poorly!

Pros: Excellent service

Cons: Pool closes to early

Pros: Staff was excellent. Breakfast buffet very good. Outdoor bar staff was excellent.

Cons: Rooms were dated: layout and bath. Clean w/tiled floors and bath. Furniture outdated. 1st floor restaurant was a dud. Staff left us at 11:00. But for $--- night I can't complain when coupled with the beautiful grounds and great pool.

Pros: The staff was exceptionally helpful and gracious. The pools were great for kids and for adults.

Pros: The friendliness and competence of staff. The grounds and facilities of the property. Lots of beach umbrellas.

Cons: The resort fee.

Pros: All facilities such as swimming pools, spa, restaurants and bars

Cons: Nothing

Pros: Housekeeper was friendly and efficient.

Cons: Nothing in the room worked. Phones and safe didn’t work. We were told to use the speaker. Pool said it closed at 10 and we were removed at 9. Pool staff was unfriendly.

Pros: The bed was so comfortable and we loved the balcony looking out over the pools and ocean

Pros: The staff is extremely friendly. Very helpful and polite. The rooms are a nice size. Room service 24hrs a day and the pools are great.

Cons: They charge for the coffee that’s in your room. Most hotels provide the in room coffee and tea as complimentary. The “Starbucks” in the lobby has terrible pastries. I am under the impression they don’t get many patrons, therefore they don’t make fresh pastries often which is terrible. Our first night we stayed on the first floor near the sewage. We were awaken by an alarming noise like the plumbing in the shower was going to explode. Luckily, the staff was very helpful an accommodating. They moved us to a new room the following morning without issues. The final thing that that I did not care for was the attempt to up-sell. I understand that this is apart of their job but it can be pretty annoying when they are persistent. You will be appointed a concierge and they will contact you via email a few weeks before your arrival. In the email they will give you great tips especially the one about avoiding the solicitors at the airport. This resort does not provide their patrons with transportation but the solicitors at the airport will lie just to get you to agree to visit their resort in the hopes that you will purchase a time share. When I got to the airport I made sure to give the solicitors a firm NO and proceeded to getting an uber. At the resort I checked in and I was told to return later in the day to speak with my appointed concierge because they have something special for me. After getting settled in I returned downstairs to meet my concierge and guess what?! My special gift was a free bag which I appreciated but I was also being asked if I could set aside 2-3 hours to hear about their private homes on the resort. Sounded very similar to the solicitors at the airport that they reminded us to stay clear of. It all made sense. They wanted us to agree to their pitch opposed to the outside companies. They even promised to match whatever promotion we were told at the airport. I go on vacation to relax and enjoy myself.

Pros: Breakfast was good, staff were extremely polite. Ambiance was good.

Cons: Overall we enjoyed our stay. Two issues which were not as we expected. Lighting in the bathroom was poor. The dampness in our room was not good, perhaps the A?C was not working properly as ALL our clothing was damp each morning or when we returned to our room after being away. Upon returning home to Canada we had to & deodorize our suitcases to eliminate the damp odour.