Puerto Vallarta resorts

Pros: employees were friendly the shows were excellent all employees were always willing to help if need it. room service was great over all love it I had a good time. the food was was delicious . thank you

Cons: drinks were good but I think could it get done better probably was the tequila brand you were were using I usually drink tequila sunrise I usually use patron silver beer was good you had different kind .

Pros: The room was awesome with a great view of the ocean. All of the staff worked very hard to make sure we had a good time. There was lots to do. The food was great. I did a massage at the spa and it was awesome.

Cons: They will try to make you sit through a timeshare presentation in exchange for discounts on excursions. The beach is not the white sand beach. There were lots of rocks so if you want to swim in the ocean take some water shoes

Pros: The food was delish!

Cons: Everything was nice and clean. The staff was one point. The ambiance and drinks were great!

Pros: The service of the bar and wait staff was top notch. The food was excellent at most locations,tepenyaki was average at best. Swim up rooms were awesome. Some people complained about not getting sun in the mornings but really that's exactly what you wanted

Cons: staff was pushy about time share and when they gave us a free tour it was just a money grab,they send you to their hand picked vendors that charge high prices,keep you all day long and force you to eat at a spendy seafood rest.(bad) which made us sick.

Pros: The staff was great. Very helpful and staying in the preferred was well worth it

Pros: All inclusive

Cons: Lighting in room too dim

Pros: The view from various locations around the hotel. The rooms.

Cons: There is no indication on any literature or any social media that this hotel goes on lockdown at 11pm every night, 20-30 people could be enjoying the evening dancing and socialising and suddenly it is turned off because it is 11pm, this is an adult hotel and we have paid a lot of money to stay here and to be entertained, 11pm is not acceptable, they have a casino with many slot machines that I have never seen being used that could be turned into a pleasant nightclub area and casino moved elsewhere

Pros: Location and being all inclusive. Beautiful Resort.

Cons: Guests come out early and put towels and small object on beach/pool chairs to reserve them and most are not used, but left us without chair to enjoy. Resort does not have any policy on time limit.

Pros: Friendly staff and great food.

Cons: Top shelf liquor was poorly stocked. Hotel ran out of a lot of other alcoholic options also. Don't put premium liquor on your sight just as a means to get tourist.

Pros:  the supervisor and the manager were awesome. Resort location is awesome serving staff and restaurants were awesome. Ordering room service was easy breezy!

Cons: Room smell like mildew/ mold  at front desk wasn’t friendly or accommodating. Her attitude was very dry.

Pros: The food was very good as were all the staff.

Cons: We were there last year and thought the rooms were much better than this trip. We moved rooms from the 2nd floor to the 6th. 2nd floor room had holes in the curtains, counter tops need polishing, no maid service until late pm. , no regular coffee.

Cons: We had a passport go missing out of our room. Had to miss our flight and had to book an additional night and new flights home costing us over an additional $1300 as well as losing our original flight home we already paid for. + thousnads at the casino:(

Pros: This is a visually beautiful property! We love the lush green grounds, the clean and fairly quiet pools, the large rooms and views. My husband really enjoys the workout facility.

Cons: We don't like the rising fees. "Tips" for maid and bell service are now included, and the Westin will charge a US$15 per day "resort fee" starting February 2019. Add 3% hotel tax and the 16% IVA tax that we pay as Mexican residents, and it's not a deal, even at convention rates.

Pros: All the long serving staff including Angel, Adan, Hugo, Pedro, Veronica and the restaurant staff were great, also beach and gym were nice

Cons: What was once a prestigious resort, is now full of screaming kids, loud drunk vaping adults, also seems like there is a convention happening every day so a quiet breakfast is out of the question, unless you want to hear loud groups of conventioneers laughing and screaming, the 12th floor lounge was removed which was a huge disappointment, old, dark outdated rooms with mould and mildew smell, for the price one would expect updated rooms after all these years, also high pressure time share sales were very annoying, my 7th and last stay there, very sad and disappointing.

Pros: I stay here for a couple of days every winter. It is a lovely place with good amenities. However the bathroom is dark. It needs better lighting and a general overhaul. Thanks

Cons: See above

Pros: Beds

Cons: No inclusive or food package

Pros: The pool

Cons: Nothing within walking distance

Pros: Loved, loved the breakfast!!! Nice amenities.

Cons: When we went to the bar on the 3rd floor there was one guy there that was not very nice. He was an angry worker. I am there on vacation I do not want to run into someone angry. He never smiled. Was mad that we got there at 10:50PM. They closed at 12.

Pros: Staff was excellent. Breakfast buffet very good. Outdoor bar staff was excellent.

Cons: Rooms were dated: layout and bath. Clean w/tiled floors and bath. Furniture outdated. 1st floor restaurant was a dud. Staff left us at 11:00. But for $--- night I can't complain when coupled with the beautiful grounds and great pool.

Pros: Front desk staff very good, liked the resident cat

Cons: No

Pros: That it is right On the beach, the lovely beds in the pool and around, the restaurants and the staff was absolutely wonderful !

Pros: Staff was great

Pros: Good staff

Pros: Very clean and close to the marina, great for all the tours. Rooms and grounds were immaculate

Cons: Very rude "concierge". We weren't interested in timeshares or tours. Became Belligerent when we refused to meet with her

Pros: Location. Service

Cons: The hotel, even as some remo can be seen, need a major facelift

Pros: Super clean very safe, comfortable

Cons: Nothing g was great

Pros: Sincere and Caring Customer Service from all employees...Excellent Facilities....Quiet location in Puerto Vallarta

Cons: Nothing

Pros: Staff was friendly and helpful.

Cons: When I reserved the hotel I was not informed that the pool and spa area was closed for renovations. Also the beach area has crocodile that made the beach area unsafe.

Pros: The trip desk staff were super friendly and helpful, sorting us things like a whale watching tour as well as a private car to tour places like San Pancho, Sayadita etc. The breakfast buffet was good and the gym well equipped but crowded

Cons: Check out took 20 mins which for an international hotel is a joke. The check out staff were not helpful, suggesting I didn’t give them enough time?! Surely with computers these things should be instantaneous

Pros: The location and amenities were great.

Cons: After having 2 back surgeries, the beds were too firm and uncomfortable for me to sleep. I definitely did not get much rest while sleeping.

Cons: AC WAS NOT WORKING , TOOK 2 NIGHTS BEFORE FIXED AND THE SMELL IN THE ROOM

Pros: Excellent location, the people working here were amazing. Love this place. Clean and overall the services were great.

Pros: The staff was AMAZING!! I have never experienced such wonderful service. The staff got to know us by name, and we looked forward to seeing them daily. We visited the spa and all but one restaurant on the property. We would go back in a heartbeat!

Pros: The staff was wonderful.

Cons: The pool was under construction. Would not have stayed at this hotel had that been advertised.

Pros: What was the title of area where I stayed.

Pros: Beautifully laid out. Amazing staff. Rooms very quiet. Great views. Lovely gardens.

Cons: Food very expensive.

Pros: Excellent meals and service in the Asian and Mexican restaurants. (Didn’t return to the Italian restaurant after the first night, since my wife's steak was too salty to eat and she didn’t want to risk it again.) Lunchtime Shore Grill and La Cevicheria also very good. The activities staff (Efraim, Julio, Jorge, Sebastian and others) were friendly and enthusiastic, but their offerings were limited, compared to others where we've stayed, by the lack of open space on this narrow strip of property, and almost daily private events took what little was there during our week-long stay. Very nice gym facilities. Pool temperature was comfortably warm, even during this December visit. Liquor quality and selection was very good, though the mixing was inconsistent, so you never really knew how anything more complicated than well drinks were going to taste. Bars in Mexico without fresh bananas? Really?

Cons: Two large corporate conventions/events during the week we were there blocked access to the volleyball court five days (and counting when we left yesterday). A nighttime event was roped off right below our window, with massive speakers blasting us until 11 p.m., making it nearly impossible to hear the TV. They need to decide whether they want to be an oceanside resort or a convention center. Many others we talked with also felt like second-class guests, just filling the space around the conventions. Every day, heavy equipment worked on and around the narrow strip of rocks that is their "beach," right below the pools, trying to build huge barriers by piling boulders in the ocean. Horrible noise and frequent diesel fumes several hours per day. Tough to relax. (When we asked, they did let us move to a cabana bed one day when the fumes were making us sick.) Why didn’t they protect their seafront while they were doing the original construction? Now it’s been dragging on since at least August! Cleaned our room only while we were at dinner, after the room sat untended all day, and we had to ask four of our seven nights. Finally didn’t bother asking on our last full day there. Easily the worst of our 10+ all-inclusive experiences. Would not return or recommend.

Pros: - The overall service is great. - Its a new hotel, so everything is in perfect conditions. - The SPA is fantastic. - The food is great but limited options. - Cleanliness of the hotel is excellent - Staff strives to provide excellent care

Cons: - The beach is pretty rocky. - Limited green areas - All Inclusive System with limited dinning options.

Pros: Great value - food was amazing - staff was very friendly - looks just like the pictures

Cons: Beach area little smaller then I would like -

Pros: Food is good and they have a lot of activities.

Cons: They try to sell you a time-sharing when you arrived and you can see dirty dishes on the aisles all day.

Pros: All the restaurants were delicious, there was something for everyone! All of the staff was super helpful and very friendly.

Cons: The pool could've maybe been a tad cleaner, but that's my only qualm.

Pros: Everything was 100%

Pros: I stayed a week at the Grand Fiesta Americana Vallarta and absolutely loved my stay. From the moment I got there, the staff was fantastic. They were always willing to help and were very happy and accomodating. The room itself was amazing, and had a fridge stocked with beer, soda, and snacks. No liquor in the room, sadly, so when the bars closed at 1am, there were no options other than having another beer. My room had a really nice Nespresso machine, though they ran out of capsules midway through my stay. No worries as they had a Starbucks-like coffee shop downstairs, though that meant I couldn't have a late night coffee. The bathroom had a small light so you didn't have to turn the lights on in the middle of the night... it's a small thing, but it was a nice touch, and there were quite a few things like this around the room and around the property. The food was outstanding! Much better than any other all inclusive I've been to. I actually woke up to eat at the breakfast buffet, and Yu (the Japanese restaurant) for dinner quickly became my favorite due to their great sushi.

Cons: The pools were a bit cold and the beach isn't that great.

Pros: The rooms were beautiful. The hotel is SO close to the ocean and all of the rooms face the ocean. You can hear the sounds of the ocean even when the giant glass doors are closed and you're relaxing in the AC. All of the food, especially the Cervicheria (sp?) was fantastic. The pools were beautiful and the closeness to the ocean was incredible. We hope to return again in a few years.

Cons: I wish a little more time would have been spent orienting us to what was where and how to get to certain places. It would be nice if there was a TV channel or something with schedule updates rather than a daily paper schedule. Also wish TV had HDMI in and though the rooms have an espresso machine, a regular coffee machine rather than taking an elevator down to get coffee from the lobby would be appreciated.

Pros: The service

Cons: No beach to walk on

Pros: Staff was friendly, well spoken. Food was good at the places we ate.

Cons: The pool was shaded until 12:00. Which makes getting lounge seats very competitive with other guest. The rules clearly state saving lounge chairs is not permitted but no enforcement.

Pros: This was a girls trip, we needed a getaway and this resort as the right choice. There were so many activities, the staff was so kind. We had a great time. The room was super comfortable, 3 of us stayed in one of the oceanfront Grand Junior Suites, it was just the right size, two of us took the beds and the other person slept on the sofa, which was surprisingly comfortable. Our first room had a plumbing issue but the resort was quick to make it right and move us to a new room immediately. The food was ok, nothing to rave about but nothing to complain about and to be honest I don't expect exceptional food at all-inclusive resorts. If you are on the fence regarding this resort - don't be it's a fantastic place to go, have a great time and meet new people.

Pros: The restaurants were a little hidden

Cons: Beach front and vew

Pros: The kindness of the staff. At every spot on the property the staff were very kind and very considerate. After reading many reviews on TripAdvisor criticizing the food, I can categorically say that they are complainers and that the food is excellent. Beverages are good but not exceptional. House red wine is good. Cocktails are ok, but no cocktail masters are at the resort. The beauty of the location and the upkeep of the grouds are outstanding. I do agree that the rooms in the building at the north end could use some updating. But I thought that the bed and soft pillows were great. Mini bar had beer, juices, water, and a very few snacks. Check in was fast and easy. We took a taxi there from the airport which was a set $350 pesos ($18.50 USD) We took an Uber back to the airport for $175 pesos ($9.25 USD).

Cons: Wheelchair accessible room was so so. Could not roll under the sink. So I had to roll up to it sideways. Roll in shower was a bit too small. To avoid a bad accident I never took a shower. There are no electric chairs to get in any of the pools. They don't have a beach wheelchair, so I could not go on the beach. . It's impossible to get to the Asian restaurant in a wheelchair. None of the public bathrooms have electric doors.

Pros: Everything

Cons: Humidity

Pros: The staff was nice and friendly. I was able to eat before checking into my room while I wait until my room was ready.

Cons: The only thing I didn’t like was the pizza that was it.

Pros: Everything about this place is fantastic, the rooms have super comfortable beds and everything is very clean. The food was great at every restaurant and the staff is super accommodating. Beautiful private beach and nice pools.

Cons: pretty quiet and family oriented. Not a bad thing but if you’re looking for a party vibe, I’d stay somewhere else.

Pros: Great location, great staff, good food and drink

Cons: They hotel allows vendors on the property (Orlandos Magic tours) that bait and switch their customers, then refuse to acknowledge the situation.

Pros: Normally we don't book all inclusive resorts but did so this time to maximize our relaxation time instead of having to make eating arrangements all the time. Overall, our expectations were more than exceeded. Beautiful facilities, private beach, super attentive and friendly staff, very tasty food options with plenty of variety, great drinks as well. Clean beach, great pools, plenty of fresh towels. Highly recommend the hotel and staff. Special kudos to: Isaac Castellanos our personal concierge, to Executive Chef Antonio Reyna for his amazing food and displays. Restaurant Blaze: Juan Ventura the Maitre d', Gustavo our waiter and Yuliana & Fatima the hostesses. Also to Ramon our pool and beach waiter.

Cons: The TV in the bedroom was only viewable from the bed. We would have like to be able to watch TV from sitting area. The channel selection was a bit limited as well, we suggest adding CNN & MSNBC to the channel lineup

Pros: Great location- private beach and friendly staff. Loved being in the club tower. SPEND THE EXTRA MONEY . We booked normal tower and got 2nd floor and it was loud noisey and we upgraded. Club tower has better liquor.

Cons: Rooms with view not with balcony. SPend extra money for club tower. Food: buffet was great. other restaurants varied. go into town and expeirence local culture

Pros: The beach and ocean views

Cons: The staff was wonderful

Pros: Breakfast was good and they had a lunch/snack available outside by the pool.

Cons: Our bathroom had a foul smell and on our last day the water temp fluctuated from cold to hot. I think there was something wrong with the pipes and needed to be fixed.

Pros: We absolutely loved our room. We were in the VIP building with the hot tub on the balcony. Beautiful room and view. Everybody we dealt with was super friendly. Enjoyed the water show on our first night. Appreciated that the resort had plenty of seating by the pool, beach, and in the restaurants.

Cons: We were bummed that the adult only pool was in the shade majority of the day. We were also disappointed that the coffee shop wasn’t open our entire stay. One of the two elevators in our building wasn’t working so that made for some long wait times. Very few TV channels in English and when we turned on subtitles they were in Spanish as well. Complimentary room snack bar left a bit to be desired.

Pros: Beautiful resort, breathtaking views, beach gorgeous and the staff all around outstanding! Also excursion choices were nice.. do the 3 hr ATV excursion with Unique Tours.. Miguel and Victor outstanding tour guides!

Cons: The food and drinks were sub par for an all inclusive. We were not impressed. Also other than Tequila Bar no real night entertainment.

Pros: The beach is amazing and the staff is wonderful

Cons: People smoking on the beach and their balconies. The lounge chairs on the beach old and uncomfortable.

Pros: The property was beautiful! Plenty of activities and had a really nice beach. Good food and great nightly entertainment!

Pros: The servers and staff were very friendly.

Cons: I didn't have pillow cases on our bed pillows, we didn't get face cloths replenished and they charged us for an extra person.

Pros: The best of the hotel is the food. Compared to other hotels I´ve been I can say that the quality is very good! Fresh pressed juice, great variety of desserts that change every day. Corona beer and very good coffee machine. You will eat, and eat very well! The staff is very friendly, you can see that the hotel really cares about the relationship with the customer. Thumbs up to all the staff!

Cons: The hotel is very expensive compared to what you can get in other places. Wifi is 10 dollars per day, and bad, really really bad. I had to put my credit card to book the wifi and they are using another company to invoice (some Caribbean name, very strange) my credit card was blocked and created a huge issue for me. We are in 2020 people, in order to be in the market Wifi should be 1) free 2) strong and reliable. You should motivate your clients to upload your hotel instagram pictures easily! There is no better marketing that that. I stayed in RIU and their wifi is so amazing that they have hundreds of new pictures tagged to them on IG every week. If you look for Barcelo, the feed almost doesn´t change and that´s exactly because of your WIFI.

Pros: Plenty of things to do to keep busy while on the grounds!

Cons: It was a little dated in style. But it was a beautiful place to be!

Pros: Great staff and service. Always helpful especially Martin @ Check-in and Giovanni in the restaurant. Always helpful with a smile.

Pros: We were upgraded for our stay to a grand master suite which was phenomenal! We loved the view from the wrap around balcony and the room was very comfortable. The pool and beach were also fantastic! We really enjoyed our stay overall and had a great time.

Cons: The food was decent but not overly impressive, especially for the price of the all-inclusive. The reservations at the restaurants booked up prior to our arrival so we never had the chance to eat anywhere except the buffet, so book your reservations early. Overall a great time though! Would definitely go back.

Pros: It is pretty good hotel with awesome food and swimming pools. Staff is nice and night entertainment is good. Also hotel provides many activities and excursions for additional payment which is worth it for sure.

Cons: Paid WiFi is terrible, it is up to 3Mbps but is slow, and registration process is extremely awful and outdated.

Pros: Friendly and helpful staff, ready and willing to help you with anything. Food at the various restaurants was amazing and delicious. Would highly recommend upgrading to Premium level for added perks and more spacious room, which was stunning. Breathtaking views of the ocean and forest. Great poolside entertainment, but also relaxing atmosphere. Beautiful resort for a reasonable price!

Cons: Nothing, everything was awesome!

Pros: Everything is there. Dont need to go off site if you dont want to. Few vendors. nice beach and public beach nearby. Four star hotel with all kinds of distractions and ways to spend your money. Nightly entertainment is on par with others. Great pools. Great location fabulous rooms - get the ones with sunset sun. They are warmer

Cons: Fighting for beach chairs was a gigantic pain. why do people 'claim' chairs and not show up at all. Introduced American competitive attitudes which intrudes on the vacay experience.

Pros: We've usually been to adult only resorts so we were worried about all the kids but it wasn't bad at all. This resort was great for the value. The music can get loud on one side of the pool area, but if you're on the other side, it's fine. We were also on the 6th floor and didn't hear any of the late music.

Cons: It is far from downtown and traffic can build up on the one road. So if you wanted to go there, plan a full day down there.

Pros: We loved the whole experience with our family of 5 (2 adults and 3 adult children). It was a clean, beautiful resort with great food and wonderful staff. We especially liked the prime-rib dinner in the buffet restaurant, and enjoyed an excellent Italian meal at the specialty restaurant. Great service everywhere. Compliments to everyone.

Cons: The first night was a bit noisy with a graduation party, but they were gone the next day.