Puerto Vallarta Resorts

Pros: We got the best room at the hotel top floor and with a perfect view of the city and beach also mountain the service was just perfect the food everything was just what we wish for could be happier by picking this hotel if you plan on going you won't go wrong Picking this hotel!

Pros: Hotel Mousai is a great hotel for vacation. Great staff, very friendly and helpful. People in general are friendly and eager to help and talk about their city. Always they ask that you come back for vacation ! Very clean, not only in the rooms but the outside also. Again great place for vacation!

Cons: The beach is very small and rocky, hard to go in and out of the water, not good for snorkeling! However the beach staff is friendly and ready to satisfy all the needs one has.

Pros: Breakfast was excellent, staff was beyond amazing...everyone!!! at the reception area, everyone!!! at the Terrace restaurant where I had breakfast every day, the way staff was always smiling and greeting you and trying to be helpful.

Cons: Constant noise of the ongoing construction from 8am to 6pm---every business day. That severely impacted my ability to use the hot tub or even enjoy at all my beautiful room terrace.

Pros: Sushi was awesome

Cons: Paid for a king bed. Was given a queen. Woke up every morning by an accidental phone call from the front desk. Cleaning people came in our room unannounced while we were sleeping and woke us up again.

Pros: Designed flawlessly, the room superior category, with an awesome views of the ocean. You dont have to leave the property as you’ll find 5 different restaurants for dinner and 3 for breakfasts (but the terrace is without a doubt the best one)

Cons: It is not the best option if you want to be close to downtown Vallarta but believe me, you won’t wanna be outside this amazing hotel

Pros: We grabbed breakfast everyday in the market cafe and it was great. The staff was always very catering to our needs

Cons: Nothing could've been better

Pros: employees were friendly the shows were excellent all employees were always willing to help if need it. room service was great over all love it I had a good time. the food was was delicious . thank you

Cons: drinks were good but I think could it get done better probably was the tequila brand you were were using I usually drink tequila sunrise I usually use patron silver beer was good you had different kind .

Pros: The room was awesome with a great view of the ocean. All of the staff worked very hard to make sure we had a good time. There was lots to do. The food was great. I did a massage at the spa and it was awesome.

Cons: They will try to make you sit through a timeshare presentation in exchange for discounts on excursions. The beach is not the white sand beach. There were lots of rocks so if you want to swim in the ocean take some water shoes

Pros: The cleanliness and friendliness of the staff.

Cons: The beach was not inviting.

Pros: The food was delish!

Cons: Everything was nice and clean. The staff was one point. The ambiance and drinks were great!

Pros: The friendly staff and property. The restaurants were great too! The 4th of July celebration was fantastic !

Cons: That the staff tried to sell us a timeshare, and they were not happy when we said, No! The beds and pillows could had been more comfortable.

Pros: Beautiful room Beautiful beach Spa was spectacular Pools were beautiful

Cons: N/A

Pros: Location and being all inclusive. Beautiful Resort.

Cons: Guests come out early and put towels and small object on beach/pool chairs to reserve them and most are not used, but left us without chair to enjoy. Resort does not have any policy on time limit.

Pros:  the supervisor and the manager were awesome. Resort location is awesome serving staff and restaurants were awesome. Ordering room service was easy breezy!

Cons: Room smell like mildew/ mold  at front desk wasn’t friendly or accommodating. Her attitude was very dry.

Pros: The food was very good as were all the staff.

Cons: We were there last year and thought the rooms were much better than this trip. We moved rooms from the 2nd floor to the 6th. 2nd floor room had holes in the curtains, counter tops need polishing, no maid service until late pm. , no regular coffee.

Pros: The resort was beautiful. Exactly like the pictures online! Every room had an ocean view. It was gated, therefore we felt very safe. The spa was very nice. The staff was very friendly and welcoming! We can’t wait to go back.

Cons: The only thing I can think of was the elevators were a bit stuffy. Other than that, it was perfect!

Pros: Everything about was awesome. The staff was exceptionally pleasant. It was a pleasure to be there. I would definitely recommend to family and friends.

Pros: The pool was awesome the staff was great. The restaurant by the pool was awesome l, if not a bit expensive.

Cons: The power did go out to most of the hotel after a topical storm, but so we stayed and chilled at the pool most of the day, which happens to be one of the hots days here. The power was out from 8am untill about 530 am

Pros: The staff was super friendly

Cons: It was too hot in the lounge areas

Pros: We liked all

Cons: When I buy the from you it was $350, but when we arraive it was $480 : (

Cons: The outside building desperately needs a fresh layer of paint with a more modern and FRESH feel!

Pros: Staff was friendly and helpful.

Cons: When I reserved the hotel I was not informed that the pool and spa area was closed for renovations. Also the beach area has crocodile that made the beach area unsafe.

Pros: Excellent location, the people working here were amazing. Love this place. Clean and overall the services were great.

Pros: The staff was AMAZING!! I have never experienced such wonderful service. The staff got to know us by name, and we looked forward to seeing them daily. We visited the spa and all but one restaurant on the property. We would go back in a heartbeat!

Pros: Really nice and clean

Pros: The staff was friendly and made you feel like you were part of their family. The restaurant overlooking the beach I loved. The marina area was great. Restaurants outside the premises and transportation to them was great

Cons: No complaints other than the cobblestone roads weren’t made for the small cabs! They beat you up driving over them!

Pros: wonderful staff!!!! comfortable bed!!!!! delicious seafood!!!!

Pros: Location and facilities

Cons: Smell of the room

Pros: Swimming pool

Cons: Nothing

Pros: Staff was very nice. The facilities were clean. It did not promise anything it did not deliver.

Cons: The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.

Pros: The staff and quality of food was very good.

Cons: The deluxe room was small and not laided out well. The food was better than average, not enough selection.

Pros: staff was so friendly! excellent bar service ! great food choices, room was very nice! wonderful visit

Cons: temperature in all pools, to warm and to water to cloudy, didn't feel clean. didn't like food at Mexican restaurant. very long line for breakfast buffet.

Pros: Service is fantastic

Cons: A lot of kids checked in on our third day there....that was only downside.

Pros: Pools are nice, some staff are nice and some are not. Taco bar was superb.

Cons: Overrated for the paid amount. No child care. Waitress and waiters took longer to attend to your needs. My glass of water was not refilled when asked the first time. Had to remind them 3-4 times then it was refilled. Food was ok not great Rooms were not attended until after 4 pm.

Pros: Staff treats you well, rooms with nice views.

Cons: Service is very slow, they take 2 hours to get towels or anything you you need. They can definitely improve on service. Also they guy who was supposed to introduce us to services or things to do in the resort was more interested in selling romantic dinner and spa time. Had to question him directly to find out things to do in the resort.

Pros: We liked the pools.

Cons: The fridge is terrible. We had to bring our ice packs to the concierge to freeze for us. The rooms are Ok. I wish they were a bit cleaner and more functional — it was a bit rundown. The bellboys forgot to bring up our bags after two hours so we had to go down and grab them ourselves. Overall, we had a decent time — not the best. Could have been better.

Pros: Overall the service was amazing, Pools & Lobby area is beautiful!! The food was amazing at all the restaurants we ate for being an all-inclusive resort.

Cons: Rooms Definitely need to be upgraded! To me it was more like a three star resort felt like room was a little dirty we had to change rooms when we got there because first room we got was not clean. We got our room almost at 6 PM instead of 3 PM

Pros: Great location with good beach and pools. The room and bed were very comfortable. Fun entertainment and activities.

Cons: A little pushy about joining the membership club. Food was good but not outstanding.

Pros: The resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8 and 6). We would definitely go back and have already recommended the resort to friends.

Pros: Good food and drinks

Cons: Money went missing from our room. Lots of children.

Pros: The grounds and the lobby are beautiful.

Cons: Our room was very musty smelling. I also was very disappointed with the quality of the food.

Pros: Beautiful views, shows every night, 10 minute cab from downtown

Cons: The staff was okay. I felt like they could have been a bit more genuinely nice as a whole.

Pros: The property. The Lobby. The Pools. The Restaurants. It is the entire package. Very relaxing. The staff there was also exceptional. They remembered my name and VERY polite all of the time.

Cons: It did not bother too much--but I had a couple of back to back weddings down below my room.

Pros: Excellent meals and service in the Asian and Mexican restaurants. (Didn’t return to the Italian restaurant after the first night, since my wife's steak was too salty to eat and she didn’t want to risk it again.) Lunchtime Shore Grill and La Cevicheria also very good. The activities staff (Efraim, Julio, Jorge, Sebastian and others) were friendly and enthusiastic, but their offerings were limited, compared to others where we've stayed, by the lack of open space on this narrow strip of property, and almost daily private events took what little was there during our week-long stay. Very nice gym facilities. Pool temperature was comfortably warm, even during this December visit. Liquor quality and selection was very good, though the mixing was inconsistent, so you never really knew how anything more complicated than well drinks were going to taste. Bars in Mexico without fresh bananas? Really?

Cons: Two large corporate conventions/events during the week we were there blocked access to the volleyball court five days (and counting when we left yesterday). A nighttime event was roped off right below our window, with massive speakers blasting us until 11 p.m., making it nearly impossible to hear the TV. They need to decide whether they want to be an oceanside resort or a convention center. Many others we talked with also felt like second-class guests, just filling the space around the conventions. Every day, heavy equipment worked on and around the narrow strip of rocks that is their "beach," right below the pools, trying to build huge barriers by piling boulders in the ocean. Horrible noise and frequent diesel fumes several hours per day. Tough to relax. (When we asked, they did let us move to a cabana bed one day when the fumes were making us sick.) Why didn’t they protect their seafront while they were doing the original construction? Now it’s been dragging on since at least August! Cleaned our room only while we were at dinner, after the room sat untended all day, and we had to ask four of our seven nights. Finally didn’t bother asking on our last full day there. Easily the worst of our 10+ all-inclusive experiences. Would not return or recommend.

Pros: - The overall service is great. - Its a new hotel, so everything is in perfect conditions. - The SPA is fantastic. - The food is great but limited options. - Cleanliness of the hotel is excellent - Staff strives to provide excellent care

Cons: - The beach is pretty rocky. - Limited green areas - All Inclusive System with limited dinning options.

Pros: Great value - food was amazing - staff was very friendly - looks just like the pictures

Cons: Beach area little smaller then I would like -

Pros: Food is good and they have a lot of activities.

Cons: They try to sell you a time-sharing when you arrived and you can see dirty dishes on the aisles all day.

Pros: All the restaurants were delicious, there was something for everyone! All of the staff was super helpful and very friendly.

Cons: The pool could've maybe been a tad cleaner, but that's my only qualm.

Pros: Everything was 100%

Pros: The rooms were beautiful. The hotel is SO close to the ocean and all of the rooms face the ocean. You can hear the sounds of the ocean even when the giant glass doors are closed and you're relaxing in the AC. All of the food, especially the Cervicheria (sp?) was fantastic. The pools were beautiful and the closeness to the ocean was incredible. We hope to return again in a few years.

Cons: I wish a little more time would have been spent orienting us to what was where and how to get to certain places. It would be nice if there was a TV channel or something with schedule updates rather than a daily paper schedule. Also wish TV had HDMI in and though the rooms have an espresso machine, a regular coffee machine rather than taking an elevator down to get coffee from the lobby would be appreciated.

Pros: Breakfast and all food options were great. Gorgeous spa facility and the pool and beach were perfect. Love the ocean view rooms and the nightly entertainment. We loved our water fitness class with Emilio!

Cons: I would have preferred natural fruit juices instead of the mixes they used for the strawberry, mango and pineapple drinks as they tasted like they had artificial sweeteners. Our pool server Omar was a little slow for our cabana and not very friendly or helpful.

Pros: The service

Cons: No beach to walk on

Pros: This was a girls trip, we needed a getaway and this resort as the right choice. There were so many activities, the staff was so kind. We had a great time. The room was super comfortable, 3 of us stayed in one of the oceanfront Grand Junior Suites, it was just the right size, two of us took the beds and the other person slept on the sofa, which was surprisingly comfortable. Our first room had a plumbing issue but the resort was quick to make it right and move us to a new room immediately. The food was ok, nothing to rave about but nothing to complain about and to be honest I don't expect exceptional food at all-inclusive resorts. If you are on the fence regarding this resort - don't be it's a fantastic place to go, have a great time and meet new people.

Cons: All the restaurants had good food, but not great food. I am coming from a very "foodie" city though so I'm a bit biased. We wished the pool bar had more than just "well" liquor to choose from. We kept going into the lobby bar to get better quality liquor. Overall though, great time. No regrets on choosing this place.