Puerto Vallarta hotels near El Faro Lighthouse

Cons: Internet does not work and staff was not attentive. hotel changed room when we checked in to a smaller room than we booked (and paid for).

Pros: Great place to get away and relax. Spa is awesome!!

Pros: The food you would even want to pay for if it wasn't all inclusive. The service was unbelievable. It also comes included with a beach front property right down the street. It's really quiet and peaceful. We had an amazing time!!!!

Pros: Everything!

Pros: The staff at this resort are the best you will experience. Person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff. Size of the resort made it so easy to get around.

Cons: Our room did not have one comfortable chair in it. In past years we had a couch but this room had only 2 cane dining room type chairs.

Pros: Service, food, relaxing,privacy

Cons: No answer

Pros: Boutique nature of resort equates to large availability for cabanas and pool chairs. Food & drink were outstanding. WIFI was great throughout the resort.

Cons: The base room was one of the smallest we have ever had in any hotel; We felt it was necessary to upgrade rooms resulting in added costs we did not plan on.

Pros: Most of the facilities were really nice. The pool area was excellent and the food was good. The staff was incredibly helpful, particularly because we were celebrating our birthdays. 5-star staff.

Cons: I didn't like the lack of immediate access to the beach. Further, I didn't like the private pool area set up at all. There was no way to access the pool directly from back patio. I also didn't like the fact that it was an all-inclusive yet I was presented with a bill for almost everything. I was never quite sure if something was extra, or not. That was really annoying.

Pros: Excellent all around. Impeccable attention to detail. Calm, relaxing, just perfect for a work conference location. Highly recommend it. Would return anytime. Great staff. Love it. Near all. Perfect.

Cons: All great.

Pros: The staff was wonderful, the place was beautiful, and the food was awesome. We would definitely go back there!

Pros: Everyone was very friendly

Cons: As they filled up during the week the service tailed off significantly. Only one restaurant but wide mrenu. Also Italian night didn’t have a single Pasta dish on menu ?

Pros: Karina, the manager, and the entire staff were truly professional and just wanted us to enjoy our vacation. By the way, definitely don't forget to make it to the Ocean Club, and if you're staying for 5 nights, you'll get to try a restaurant at the Grand Velas; don't miss it!

Cons: having to leave ;-)

Pros: Efficient and modern hotel

Pros: Excellent cmplete business type breakfast, not too crowded, everything warm and ready; would've hoped for a bit longer of the breakfast hours, maybe until 11am, but nothing to really complain about.

Cons: The only thing I didn't like was that the parking lot is on the back and there's no easy access to it at nights, there's a back entrence but it's only open during the day, so when I arrived at night I had to walk all the way to the front to access the hotel. Maybe have that back entrance only accessible with your room key at nights.

Pros: The room was very clean and comfortable I loved all the pillows and the wonderful bed and linens

Cons: We booked a king size bed and was given 2 queen beds. As I had just had surgery it worked out ok but the reservation was for 1 king size bed.

Pros: Bed it's so comfortable ...

Pros: The hotel is beautiful, and convenient to the airport and marina. The breakfast was very good, and the staff was friendly and helpful, coming and going.

Cons: N/A

Pros: NEAR AIRPORT BUT NO NOISE LARGE ROOMS/ BEDS DRIVING NIGHTMARE NOT PEDESTRIAN FRIENDLY ROADS TAXIS CHEAPER BETTER TO TRAVEL AROUND BUSINESS HOTEL AND HAS EXCELLENT FREE INTERNET BREAKFAST GOOD ROOM SERVICE SUPPLIED BY ADJACENT HOTEL AT REASONABLE PRICES PARKING PROHIBITED IN "OLD TOWN"

Cons: HOTEL LIKE OTHERS SITUATED NEAR MANIAC DUAL CARRIAGEWAYS VERY DIFFICULT TO FIND HOTEL FROM AIRPORT IF DRIVING AS DIFFCULT TO FIND U TURN

Pros: He staff at h front desk was very helpful. Allowing us o leave our bags in a secure area while we went to lunch before leaving for the airport.

Cons: I thought the breakfast was mediocre,there was a lot of stuff no guestion. There was no gluten free selections. When we asked the staff if there was wheat in some of the dishes the did not know. The eggs seemed over cooked an dried out. The coffee weak and blasé. The fruit was very good,ripe and fresh and tasty.

Pros: Everything was 5 STAR .Daily free breakfast was awesome.Hotel manager and his entire staff, and cleaning staff were all 5STAR. Could not have been better and more helpful.

Cons: Obviously nothing could have been better.

Pros: When I asked for more shampoo and soap they brought it up quickly.

Cons: Well the bathroom garbage was already full which made me wonder about the cleanness. They scared me when I got back from the pharmacy they said check out was at twelve and I remembered I read on my email that I had until one. I had terrible allergies and there was no tissue and I really didn’t want to go ask for it since I had gone to ask for shampoo already

Pros: Very helpful staff (my husband was in hospital). Great breakfast with wide variety.

Cons: The safe is located at about 6 or 6 1/2 feet up. Couldn't use it. Room service sent up the wrong, and much more expensive, wine. Room service closed when I returned from hospital and nowhere to get food.

Pros: The staff, location, and facilities were great for an airport hotel. The rooms are very comfortable. The internet speed was fantastic. The parking was an additional plus. The fruit selection at breakfast was very good. The bed linens and pillows were nice.

Cons: The mattresses were extremely soft and provided little or no support. They were cheap mattresses. This was especially disappointing given that it's a newer hotel. Although the air conditioning was very efficient, it was too loud even while wearing ear plugs. The breakfast, except for the fruit, was like low-quality cafeteria food. Some of the food didn't even taste real. I would have gladly paid more for a real breakfast.

Pros: Hotel very efficient. Very nice breakfast included. Also felt very safe.

Cons: not unhappy... but needed some more area tourist info. Other: Hotel is by airport.... not downtown Vallarta

Pros: The concierge, Jessica, was the best. Was very honest and so helpful. We are returning to this resort & she is a big reason why.

Pros: Loved, loved the breakfast!!! Nice amenities.

Cons: When we went to the bar on the 3rd floor there was one guy there that was not very nice. He was an angry worker. I am there on vacation I do not want to run into someone angry. He never smiled. Was mad that we got there at 10:50PM. They closed at 12.

Cons: I chose the hotel because it was supposed to be pet friendly. That was an outright lie! I have a small hand held Chihuahua and we were we only allowed in certain outside areas of restaurant, nowhere near the pool, and not allowed to leave dog in room even if sleeping in carrier. Don't advertise that you are "pet friendly" because it is an outright LIE! We caused no problems and we were treated poorly!

Pros: Excellent service

Cons: Pool closes to early

Pros: Staff was excellent. Breakfast buffet very good. Outdoor bar staff was excellent.

Cons: Rooms were dated: layout and bath. Clean w/tiled floors and bath. Furniture outdated. 1st floor restaurant was a dud. Staff left us at 11:00. But for $--- night I can't complain when coupled with the beautiful grounds and great pool.

Pros: The staff was exceptionally helpful and gracious. The pools were great for kids and for adults.

Pros: The friendliness and competence of staff. The grounds and facilities of the property. Lots of beach umbrellas.

Cons: The resort fee.

Pros: All facilities such as swimming pools, spa, restaurants and bars

Cons: Nothing

Pros: Housekeeper was friendly and efficient.

Cons: Nothing in the room worked. Phones and safe didn’t work. We were told to use the speaker. Pool said it closed at 10 and we were removed at 9. Pool staff was unfriendly.

Pros: The bed was so comfortable and we loved the balcony looking out over the pools and ocean

Pros: The staff is extremely friendly. Very helpful and polite. The rooms are a nice size. Room service 24hrs a day and the pools are great.

Cons: They charge for the coffee that’s in your room. Most hotels provide the in room coffee and tea as complimentary. The “Starbucks” in the lobby has terrible pastries. I am under the impression they don’t get many patrons, therefore they don’t make fresh pastries often which is terrible. Our first night we stayed on the first floor near the sewage. We were awaken by an alarming noise like the plumbing in the shower was going to explode. Luckily, the staff was very helpful an accommodating. They moved us to a new room the following morning without issues. The final thing that that I did not care for was the attempt to up-sell. I understand that this is apart of their job but it can be pretty annoying when they are persistent. You will be appointed a concierge and they will contact you via email a few weeks before your arrival. In the email they will give you great tips especially the one about avoiding the solicitors at the airport. This resort does not provide their patrons with transportation but the solicitors at the airport will lie just to get you to agree to visit their resort in the hopes that you will purchase a time share. When I got to the airport I made sure to give the solicitors a firm NO and proceeded to getting an uber. At the resort I checked in and I was told to return later in the day to speak with my appointed concierge because they have something special for me. After getting settled in I returned downstairs to meet my concierge and guess what?! My special gift was a free bag which I appreciated but I was also being asked if I could set aside 2-3 hours to hear about their private homes on the resort. Sounded very similar to the solicitors at the airport that they reminded us to stay clear of. It all made sense. They wanted us to agree to their pitch opposed to the outside companies. They even promised to match whatever promotion we were told at the airport. I go on vacation to relax and enjoy myself.

Pros: Breakfast was good, staff were extremely polite. Ambiance was good.

Cons: Overall we enjoyed our stay. Two issues which were not as we expected. Lighting in the bathroom was poor. The dampness in our room was not good, perhaps the A?C was not working properly as ALL our clothing was damp each morning or when we returned to our room after being away. Upon returning home to Canada we had to & deodorize our suitcases to eliminate the damp odour.

Pros: Knowing I was a vegetarian, the thoughtful waitress mentioned or warned that the refried beans contained bacon grease.

Cons: No vegetarian menu option(s) in restaurant. Even the beans contained bacon grease. It would be nice if there were a plant based milk offered with coffee. Such as soy, almond,coconut or other nut milk.

Pros: A great hotel. Good location. Ample parking. Friendly staff. Nice clean rooms. Fantastic shower. Refreshing a/c. A lovely pool.

Cons: I guess being in PV, an ocean view would have just made it all the better :)

Pros: Breakfast was minimal as it was Semana Santa but otherwise everything was great!

Pros: The staff is exceptional! We checked in early and the we were assigned to was not ready when we went up to it. So we just sat in the lobby to wait for our check in time. The staff noticed us sitting there and quickly assigned us a room already ready.

Cons: If I was a really picky person, I guess I could say something. But they met all my expectations since I reserved this hotel the night before flying down to Mexico.

Pros: We liked the breakfast . the swimming pool

Cons: Would be nice if it had a little Lounge Bar area

Pros: Breakfast was good if you are not looking for a full meal or if you are in a hurry. The front desk staff was extremely helpful. We had the extend our stay on several occasions and it was done quickly and efficiently.

Cons: no dislikes

Pros: Excellent location within walking of marina, and close to airport. Surprisingly little plane noise. Very quiet

Pros: Outstanding Location to Marina. Filling continental breakfast. Great WiFi. Free water. Greeted by welcoming front staff. Restaurant in comfort inn was excellent. 10min from PVR airport. I would stay there again!

Cons: All was great!

Pros: We consider the hotel safe and clean. The hotel’ proximity to the airport is a drawing card for us. We find it very easy to a access the parking lot.

Cons: Found the room stuffy and bedding to heavy.

Pros: Very welcoming and helpful front desk staff. Check in and check out was friendly and efficient. Clean, well maintained. Excellent location for airport.

Pros: We were given a free basic breakfast with the option of "customizing ' it which I did: it was excellent. The staff was very pleasant. The room comfortable. The price , very attractive. This was a last moment reservation that got me out of a bind and they did not jack up the price on me.

Pros: The location was great for the dental work I was receiving close by. Also the airport was close by. The staff were very good. Nice and friendly.

Cons: I didn’t have hot water in the shower all six days. I told the front desk about the situation everyday, but nothing was done to fix the problem.

Pros: Food was alright if you stay there for More than one day they served the same breakfast every morning nothing changes

Cons: They didn’t add toilet paper nor change our bed sheets until I had to go complain & I was there for 4 days and three nights

Pros: Great location!

Cons: The rooms were smaller than expected

Pros: Right beside a Walmart was nice and also the Marina was a nice visit.

Cons: The hotel staff did not know I was staying there even after I called them 4hrs prior to arriving. The staff was very unorganized. They decided to bring the Airport Shuttled in for service on the day we were checking out. Totally incompetent. I would never stay there again. Very frustating stay. Even though I was having problems with the reservation ans Shuttle Bus the manager was right there and she said nothing to me. Also the breakfast was not very good. Maybe 1 star. Not 4 star hotel.

Pros: Lovely breakfast

Cons: Beds were nice but just a little hard!

Pros: The air conditioning was great. The restaurant next to the hotel has great staff and amazing food

Cons: The room is massively basic. No coffee/tea only water which, despite the listing saying there was free water, there was a charge after the first one. Breakfast is great if you are Mexican but not much available for those that don’t want to eat spice and refried beans for breakfast. No where to hang any clothes, no fridge and the safe didn’t work. Only one garbage can in the bathroom. It says in the listing free shuttle but that’s only back to the airport, not from and ONLY if they are picking someone else up also.

Pros: everything was perfect. The size of the room was perfect, super clean, nice view on the harbour. The pool was maybe a bit to small when you are near to the beach then you should go anyway to the beach. Definitely recommend this hotel.

Pros: The staff were very helpful. Couldn’t find our reservation so he recreated it and got us into the our room.

Cons: A couple of extra pillows would've have been nice. Only 2 soft pillows. Other then that, the stay was excellent. Perfectly located close to everything.

Pros: Breakfast was good and room was comfy

Cons: The keys not getting demagnetized

Pros: Location on the beach

Cons: Customer service was spotty, sometimes good sometimes absent

Pros: Lovely pool, great variety of food

Cons: Drinks were generally not great quality, food a bit bland sometimes. Specialty restaurants, food cold and except for the Italian, very bland and very small portions.

Pros: Proximity to airport and nice room

Cons: All of the food choices were pretty bad, especially the lunch buffet where nothing looked appetizing. I am surprised that hotel is rated 4 stars and have been to many all inclusive vacations internationally with much better food choices.

Pros: Nothing

Cons: Hotel was dated. Room smelled of mildew and mild. When asked to switch rooms they wanted to put me in a smaller room with two double beds. Did not want to downgrade especially for the price I paid. Fridge in room was not properly clean. Food was horrible

Pros: Everything was perfect... staff, room, meals

Pros: The buffets (breakfast, lunch, dinner) were all excellent and really tasty. The rooftop pool was nice. I stayed in a junior suite with a shared pool, which was nice and quite private.

Cons: The hotel looks pretty worn down. If you're charging THAT much for a room maybe you should switch out the furniture when they get stained and/or starting to get rusty. The mirrors in the bathroom were both old and looked old, too. The shared pool looked like it hadn't been cleaned for ages, sand all over, and it seemed people were using it as an ashtray - a couple of times I found cigarette buds in my pool... This is Hilton, but I sure was disappointed in the condition the hotel is in. Also, why charge for a faster wifi in the rooms? That is just silly for such an expensive hotel, it's 2019 after all!

Pros: The beds in the Hacienda side were very comfy and staff was very friendly!

Cons: There was black mold in our first room and on the mattress and the cleanliness of the hotel overall was terrible. The food was uneatable and disgusting, half the meals looked like they had been re-served and we were nervous to even eat at the hotel, so we ended up eating out everymeal costing us way more. Not a five star!

Pros: The bed was super comfy; the food was sooooo good. The views were breathtaking and the staff was so accommodating.

Pros: Liked the location. Food very good at all restaurants. The beach had great sand. Had lots of chairs on the beach but would like more around pool. Staff just excellent!

Cons: Had to wake up early to get chairs around pool. Need more umbrellas.

Pros: We enjoy our stay there! Breakfast and lunch at the Havienda were very good! Sushi sy the rooftop bar were very good and a great place to watch the sunset! The only downfall was the room had a strong smell.. the staff was really nice and friendly!

Cons: The smell in the room

Pros: The pool and views were fantastic. The restaurant food was pretty good. Staff are very helpful.

Cons: The all-inclusive buffet meals were pretty bad. We had a gorgeous room, but there was mold coming down from the air conditioning vent, which caused the room to smell.

Pros: Location

Cons: Food Selection