Excellent
9.0
Pros:
Resort is very clean, staff was wonderful and went out of their way to be helpful. The food was exceptional particularly at Las Casitas.
Cons:
We bought the all inclusive package and was a bit disappointed as a lot was excluded
Excellent
10.0
Pros:
The food, room service, drinks
Cons:
Nothing
Excellent
9.0
Pros:
comf clea all was wll
Cons:
billing was incorrecgt check bill closely
Excellent
10.0
Pros:
Loved the location
Excellent
10.0
Pros:
Attention by staff. Service. Amenities. Excellent food. Nice pool, whirl pool, beach. 12 o'clock check out. Great location to airport and excursions. Would definitely stay there again.
Cons:
The price I paid, i guess entry level, room kind of small. View from balcony, garden view, kind of limited, not too romantic. I had trouble with my rooms key lock twice.
Mediocre
3.0
Pros:
Didn’t like it for what I paid
Excellent
10.0
Pros:
Property was well organized and followed the necessary COVID-19 protocols. The food was delicious. One of my favorite things about the hotel is that you can exchange US dollars and the exchange rate is not bad. Staff is amazing.close to the Marina, which is walkable distance from a lot of restaurants, laundry, stores.Thanks to this hotel my first visit to puerto Vallarta was a success and I will definitely come back for years to come. Also, you can rent a car at the hotel how awesome is that. Thanks guys
Cons:
Everything is good
Excellent
8.0
Pros:
I loved the comfy beds, the nice pools, delicious food, comfortable areas, beautiful design and the beach.
Cons:
We were sitting on the beach and there were lots of people selling! Every 2 minutes someone will pass by and offer something, even when you were sleeping. So so so bad. We complained with security and they didn’t do a thing. I choose a hotel like this to rest peacefully and that was really uncomfortable.
Excellent
8.0
Pros:
Pool, beach access, clean rooms, nice food options, close to the marina
Cons:
There were a couple of power outages while we there, including one Christmas morning
Good
7.2
Excellent
10.0
Pros:
I liked the area.
Cons:
If I stayed longer.
Excellent
10.0
Pros:
Super clean very safe, comfortable
Cons:
Nothing g was great
Excellent
8.2
Pros:
Location. Service
Cons:
The hotel, even as some remo can be seen, need a major facelift
Excellent
10.0
Pros:
Sincere and Caring Customer Service from all employees...Excellent Facilities....Quiet location in Puerto Vallarta
Cons:
Nothing
Excellent
10.0
Pros:
Excellent location, the people working here were amazing. Love this place. Clean and overall the services were great.
Excellent
10.0
Pros:
The staff was AMAZING!! I have never experienced such wonderful service. The staff got to know us by name, and we looked forward to seeing them daily. We visited the spa and all but one restaurant on the property. We would go back in a heartbeat!
Poor
1.0
Pros:
Staff was friendly and helpful.
Cons:
When I reserved the hotel I was not informed that the pool and spa area was closed for renovations. Also the beach area has crocodile that made the beach area unsafe.
Good
7.0
Pros:
The staff was wonderful.
Cons:
The pool was under construction. Would not have stayed at this hotel had that been advertised.
Excellent
10.0
Pros:
We needed a hotel close to the airport due to a canceled flight. This was 5 minutes away. Recently updated hotel and they are completing their pool renovations this summer. Nice gym and spa area, although the jacuzzi did not work well.
Cons:
Unfortunately the pool was closed for renovations but guests are allowed to use the Westin down the street.
Excellent
10.0
Pros:
Beautiful entry, accommodating staff, gorgeous location.
Cons:
The pool was under renovation which was inconvenient but they did a nice job of solving the issue by providing transport to/from the Westin.
Excellent
10.0
Pros:
Professionalism of the staff
Cons:
Food was salty (eggs and shrimp/avocado cocktail) on separate occasions.
Excellent
9.0
Pros:
Good location and amenities.
Cons:
Fitness center was restrited to teens under 16. Food prices were on the high side so we ate outside most of the time.
Excellent
10.0
Pros:
The whole experience was amazing. Not only is the property beautiful and so relaxing, but the employees are friendly and very helpful.My husband and I do a lot of traveling and have stayed in all kinds/levels of accommodations all over the world. This has become our favorite place and we return just about every year. In fact,we have come so many times that they upgraded us to a suite this last time which was amazing. The restaurants on site are among the best in Puerto Vallarta. The rooms are always clean and the beach is not overcrowded like some of the accommodations in the hotel zone. It's convenient to the airport and is about a 5 minute walk to the Marina which has lots of restaurants and shops.
Cons:
The only thing that could be better is to have another few days there.
Excellent
9.4
Pros:
Staff always friendly and engaging Wonderful location and property Good value.
Cons:
The resort is 28 years old and just a little dated. BUT they are in the midst of renovation.
Excellent
10.0
Pros:
I have been to this resort many times over the past 8-10 years. It never disappoints me. Staff are very friendly and helpful and the facility is VERY nice. It feels like home to us and we are from the cold north. We love Puerto Vallarta and REALLY love the Marriott Casa Magna! We will be back again next year!
Okay
5.1
Pros:
Good facility, pool, activities
Cons:
Front desk staff not well trained. problems with check in, rooms not ready in a timely fashion
Excellent
8.2
Pros:
The location. Ocean views. Pool area.
Cons:
The food could be better around the pool. Mikado was great as usual. The coffee shop could be better organized for order taking, paying. The bar is very nice and great atmosphere.
Excellent
8.2
Pros:
The staff at the front desk and in lobby area, plus concierge went above and beyond to ensure we were assisted in a timely fashion. The proximity to walk over to the Vallarta Marina was great.
Cons:
The drinks on-site are very expensive.
Excellent
8.0
Pros:
clean hotel near dining and downtown. value was good for what we got through booking.com. staff was mostly friendly.
Cons:
only issue i had was when i requested a late check out, they refused. i asked to speak to a manager and they changed their mind and gave me an extra hour. just seemed weird, it was the first time i've ever been told no on a late check out request at any hotel.
Good
7.7
Pros:
The Marina area is less congested than the Zona Romantica which gives the whole area a laid back feel. The pool was a great size and you steps away from the beach. Easy bus transportation to other parts of town. Several restaurants in the area if you don't want hotel food. The public areas were nice with decorated with a certain flair.
Cons:
I expected more luxe giving the relatively high price - not Four Seasons standards but maybe a little more. The rooms were nice enough but the decor seemed to lack a certain Mexican spark. The rooms were more like generic hotel rooms - nice but generic.
Excellent
10.0
Pros:
The resort staff was amazing beyond any expectations. Friendly, helpful, and willing to go above and beyond to assist guests in any way. The resort is beautiful and well taken care of. The rooms are beautiful and comfortable. I would recommend this resort to anyone and plan to come back soon. Thank you Daniel, Marco, Alan and Adrian. There are more people I would like to thank but I didn't get their names but they were great.
Cons:
Nothing.