Book Payless hire cars in Kailua-Kona

Kailua-Kona, The Big Island, HI, United States
1 Oct — 8 Oct
Kailua-Kona, The Big Island, HI, United States
Fri 1/10
Noon
Fri 8/10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Kailua-Kona

Overall rating6.7 GoodBased on 55 reviews
Cleanliness
6.9
Comfort
7.3
Overall
6.4
Pick-up/Drop-off
5.8
Value for money
6.6

Recent reviews

Traveller rating
13
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4
0
Find reviews that mention:
4.0
1 hour wait to pick it up, no wiper fluidCons:There was about 15 rentals ahead of us, close to 50 people, all reservations and they didn't care. Ones we got to the counter, the clerk was pushing extra insurance, more expensive car, fuel options and got annoyed when I refered to all the people in the line behind us. Then two of my credit cards "didn't work" and when I said that they work all over the world and I was told that they might have been stopped. Turned out they have to call somewhere to authorize the card for all the customers (I didn't realize what they were doing while waiting in line). The Jeep will need new brakes and wheel lubrication soon. It didn't break down! There was no wiper fluid, so I had to stop by Target to get some. I would not recommend this company.Reviewed 2 Apr 2017
review fromkayak
2.0
Nothing short of awfulCons:We waited in line for 3 hours to get our car. Everyone had a reservation so it should have been no surprise at all that everyone was coming at that time and they should have been better prepared. When we finally got to the booth the lady tried to upsell me to a 4x4 specifically by saying that you can’t drive to the green sand beach without one. I didnt take her offer. My research about that beach actually showed that it is illegal to drive that road. Finally, the car was dirty when we got it. Smudges all over the inside of the windshield. Next time, I would gladly take my business elsewhere.Reviewed 21 Feb 2018
review fromkayak
5.2
Cons:I reserved a convertible almost 2-weeks in advance..Upon arrival I was advised that no convertibles were available - - after much time = =almost an hour while the counter person went back and forth with the manager, also checking out back to see if there was a convertible, he advised me that I should come back tomorrow to get the car I ordered (they would give me a car to use). I suggested that they deliver the car to where I was staying. His answer was NO....- THEN their computers went down, which added at lest another half hour before I got a car. The next day I called them - - no body answers...just a bunch of prompts - - I left a message for the manager....called again and left a message for customer service (voice mail) that person only works M-F. Nobody called me back.You need to train employees in Customer Service. This location is also a Budget rental location. I WILL NOT USE YOUR COMPANY AGAIN...Reviewed 23 Apr 2018
review fromkayak
4.4
Very poor maintained car and huge line for checkoutPros:I was able to exchange the car to some better one.Cons:First of all we've go to the rental facility late in the evening and there were just 2 representatives who were working very slow. We spent about 1 hour just waiting in line. When I booked a car on the website there was "Audi convertible or similar" but cashier told me that there is no Audi at all and the only car I can get is a Ford Mustang. That could be worse, so I agreed. Then I've got the car and it was horrible. It squeaked all the times, the wheels were almost square and way to unbalanced, one tire was leaking, windows were very dirty so I wasn't able even to see clearly in the night. The worst car rental experience I've ever had.Reviewed 1 Mar 2018
review fromkayak
8.0
Pros:Clean, good-working car. Drop off was easy and quick.Cons:Picking up the car took over an hour. The staff was friendly but did not seem very concerned about getting people taken care of in a timely manner.Reviewed 13 Apr 2021
review fromkayak
4.0
Cons:Super long wait upon pick up. And then the car had a bad battery. Had it jumped twice and exchanged the car for a worse car...Reviewed 13 Apr 2021
review fromkayak
10.0
Pros:The staff was so nice and friendly. I had to wait about 5 minutes before I spoke to an agent which was fine. Then we had about a 8 minute wait till the car arrived. It was clean and good for us.Cons:I’m not sure I agree with the “film the car as insurance that you got it in this condition”. In Maui I had a real person with a different company and I like that more.Reviewed 16 Apr 2021
review fromkayak
8.0
Pros:shuttle was easy and convenient and staff was very helpful and friendlyCons:a better selection of cares - I had to rent a minivan for ONE PERSON for 10 daysReviewed 2 Jun 2021
review fromkayak
2.0
Cons:30 minute wait to get our car. Car was dirty and in terrible shapeReviewed 22 May 2021
review fromkayak
8.0
Pros:You bet. The worker was very helpful with advise. The only problem was the pickup vehicle was not marked properly (Payless on a Budget Van in small letters.Cons:See aboveReviewed 18 Jun 2021
review fromkayak
10.0
Pros:Great staff, convenient pickup and drop off, great value.Cons:Nothing, everything was perfect.Reviewed 28 Jun 2021
review fromkayak
8.0
Cons:The cost of the rental reported by Payless was less than what we paid Priceline.Reviewed 25 May 2021
review fromkayak

Where can I find Payless hire cars in Kailua-Kona?

73-361 Kupipi Street, Payless car hires

Address

73-361 Kupipi Street

Hours

Monday05:00 - 22:30
Tuesday05:00 - 22:30
Wednesday05:00 - 22:30
Thursday05:00 - 22:30
Friday05:00 - 22:30
Saturday05:00 - 22:30
Sunday05:00 - 22:30

Phone

+1 808 326 9805

Good to know

Most popular location

73-361 Kupipi Street

Most popular car type

Luxury

Top tips for hiring a car from Payless in Kailua-Kona

  • Luxury car hires from Payless in Kailua-Kona are around 44% cheaper than other car types, on average

FAQs about hiring a car from Payless in Kailua-Kona

  • Luxury (Audi A4 or similar) is the most frequently booked car hire type from Payless in Kailua-Kona.

  • Payless has 1 car hire location in Kailua-Kona. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • Yes