Guest reviews
Overall rating
7.4
Good
Based on 169 reviews
Cleanliness
7.5
Comfort
7.6
Pick-up/Drop-off
7.5
Value for money
7.2
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Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveller rating
39
15
14
10
16
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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10.0
Pros: Very friendly and helpful staff.
Cons: Maybe slightly faster process of picking up the car.
review from
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3.6
Pros: Nothing
Cons: The car was horrible, all sorts of technical problems, high beams turned on and off, it kept thinking a door was ajar when it wasn't, they said jeep cherokee or similar and the gave me a ford edge that is not similar to a jeep cherokee
review from
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10.0
Pros: Couldn't have been any easier
review from
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4.4
Pros: The staff was helpful
Cons: Kayak rented me a car from the Sheraton, without telling me it was 30 minutes away, and that they closed at noon, after my flight got in. Called the dollar customer service upon landing and they were useless. Only the nice guy Joshua at the counter saved the experience, finding me something at the airport.
review from
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10.0
Cons: Staff is always friendly and helpful, Maile was great during check in.
review from
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2.0
Cons: No car was available at the location I requested. I was not familiar w local addresses and received no information during the reservation process that I was defaulted to a town location. Folks were not helpful in providing alternative, and basically said I needed to get myself to town for vehicle or walk to another agency to get a vehicle. Tired of Dollar!! And third party bookers need to do a better job w communication when substituting something NOT what customers requested
review from
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8.0
Pros: Staff was fine and got us out quickly
Cons: Car were worn and a little beat up
review from
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8.4
Pros: Drop off was fast.
Cons: It took about an hour to get a car. With three staff members it was far too slow. The car had sunblock al over the doors and windows. Should have been cleaned a bit more.
review from
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3.6
Pros: Staff was friendly but I waited for about 30 minutes to get to the front to get my car. I was quoted online that my car was going to be $258 for the five days I rented the car turns out it was $470 for five days. Really bummed that I was not given the price I was given online before getting to my rental car. I would’ve went with another rental car service knowing that I was actually getting the correct price I was told the car was going to be.
Cons: Quicker line to get cars and give me the price of the vehicle that I was given online
review from
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8.0
Cons: Car was not in good condition.
review from
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9.6
Pros: Yes!
review from
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5.6
Pros: Friendly staff in Kona
Cons: Very slow staff, both renting in Kona and returning in Hilo. Guess they were on Island Time and I wasn't!
review from
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Where can I find Dollar hire cars in Kailua-Kona?
Top tips for renting a car from Dollar in Kailua-Kona
- 25% of our users found a car hire from Dollar in Kailua-Kona for $53 or less
- Economy car hires from Dollar in Kailua-Kona are around 49% cheaper than other car types, on average