Book Dollar hire cars in Kailua-Kona

Reviews for Dollar in Kailua-Kona

Recent reviews

Traveller rating

Excellent

35

Good

6

Okay

7

Mediocre

8

Poor

0

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get the carcustomer service

car i reservedgreat experience

car was cleangreat value

rented the carnever rent

friendly staffpick up and drop

great price

10.0

Pros:Super friendly and helpful staff! They were very flexible and happy to accommodate our group.Reviewed 10 Feb 2021

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2.0

Cons:Too expensive! Better price didn't include refund even for Covid. Bad business!!!Reviewed 20 Feb 2021

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6.0

Cons:All of the rentals in Kona were being processed through Hertz.Reviewed 4 Jan 2021

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6.0

Cons:I will never drive a Ford Edge again.Reviewed 14 Feb 2021

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8.0

Pros:Pick-up / drop-off very easy and fast. The 4WD vehicle we rented was not in stock so they upgraded us to a Jeep for a nominal fee.Cons:The built in extra charges always leave a sour feeling but that's true with any rental company. At least the final amount matched what they said.Reviewed 30 Jan 2021

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8.0

Pros:Staff was helpful. Did not have the car I reserved (Tahoe) but gave me a suitable upgrade in exchange.Cons:Car rentals in Hawaii are expensive!Reviewed 5 Jan 2021

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3.2

SAVE YOURSELF THE HEADACHE, DON'T RENT FROM DOLLARCons:Despite using Kayak to reserve a car, it took over an hour to pick up a car. At the desk they seemed to have little to no idea what was going on. Eventually when we noticed that the minivan we'd rented had a flat tire, and as we examined all the other tires noticed there were visible thorns sticking out of each. When we exchanged the minivan (another process that took roughly an hour) we left a garage door opener in the vehicle. I called early the next morning, and when I didn't get a call back, physically went to check their lost and found. It was there that things got really awful. According to the staff member, the minivan was across the street at maintenance but it was locked and everyone had gone home. This wasn't at ten at night, people. Middle of the day. So I left a NOTE and called the first thing the next day only to be told they weren't open on the weekend... So I called Monday only to be told they WERE open all weekend and the vehicle had been re-rented. Long story short, lots of calls, lots of different stories none of them terribly credible, and we ended up buying a new garage door opener. While I tried to enjoy the vacation despite this annoyance, it was something that I had to deal with and think about every day.Reviewed 30 Jul 2016

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10.0

Pros:Awesome staff Great upgradesCons:Nothing...Reviewed 2 Mar 2021

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10.0

Cons:Both the pick up and drop off were easy with no problems at all.Reviewed 12 Dec 2020

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3.6

Bait and switch moveCons:Dollar sold me a car for our trip to the Big Island in advance in the SUV category, claiming we'd get a Jeep Compass or similar. When we arrived, there were several 4X4 Compasses on the lot, however the agent tried to put us in a two wheel drive vehicle. I asked if we could have one of the Compasses with 4X4 and he said none were available. Meanwhile the agent in the next stall over was trying to upsell another customer into a Compass. We ended up being strong armed into a pricey "upgrade" to a Nissan Pathfinder in order to get 4X4 that we wanted to visit some of the places we desired to see on our vacation. All in all it felt sleazy and like we were getting ripped off. I wouldn't rent from here again.Reviewed 17 Aug 2017

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10.0

Pros:Friendly staff.Cons:Long line to get car- only 3 counter people. Due to Covid dollar was renting through Hertz. So it was really 3 companies altogether renting at same facility, so expect a wait until things get back to normal.Reviewed 10 Apr 2021

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10.0

Cons:Pick up was super slow (over an hour)Reviewed 13 Apr 2021

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• How much does it cost to hire a car from Dollar in Kailua-Kona?

  On average a car hire from Dollar in Kailua-Kona costs $76 per day.

• What is the most popular car hire from Dollar in Kailua-Kona?

  Luxury (Audi A4 or similar) is the most frequently booked car hire type from Dollar in Kailua-Kona.

• How many car hire locations does Dollar have in Kailua-Kona?

  Dollar has 3 car hire locations in Kailua-Kona. Take a look at our Dollar hire location map to find the best car hires near you.

• Does Dollar have a car hire location at the airport: Kona Intl airport (KOA)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Kona Intl airport (KOA)?

  Yes