Book Hertz hire cars in Kailua-Kona

Kailua-Kona, The Big Island, HI, United States
2 Oct — 9 Oct
Kailua-Kona, The Big Island, HI, United States
Sat 2/10
Noon
Sat 9/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Kailua-Kona

Overall rating7.2 GoodBased on 253 reviews
Cleanliness
7.6
Comfort
7.5
Overall
7.1
Pick-up/Drop-off
6.6
Value for money
7.2

Recent reviews

Traveller rating
24
5
5
0
0
Find reviews that mention:
4.0
Cons:The bait and switch on insurance rate. Not happy with that.Reviewed 8 Dec 2020
review fromkayak
10.0
Pros:Size and cleanliness of car, easy drop off.Cons:Needed more staff during pickup. Was very busy and while staff were moving through line efficiently, would’ve been great if wait was shorter. Wait was 15 min and would prefer 10 min or less.Reviewed 5 Feb 2021
review fromkayak
10.0
Pros:Best deal in townCons:🤷‍♂️Reviewed 5 Feb 2021
review fromkayak
10.0
Pros:Staff were so friendly. I will definitely be using this hertz againCons:Nothing at all!Reviewed 8 Feb 2021
review fromkayak
6.8
This Hertz location likes to add items to your bill.Pros:I enjoyed the vehicle. It was great.Cons:I waited for 90 minutes in line before getting to speak with someone. I was on island time and that is okay, but don't try to offer me "upgrades" to make up for the wait and then actually charge me for those "upgrades". I feel like I got taken advantage of and that is okay because I was naive. I paid the bill, but I will be wary in the future. In speaking others, apparently, there were numerous other unexplained extra charges on their bills as well. I hope this situation is limited to the location and not representative of Hertz as a whole.Reviewed 21 Jul 2017
review fromkayak
8.0
Cons:in Kona HI there are two Hertz agencies. We accidentally went to the wrong one, which rented us a car without telling us this. Their substitute was much pricier because it was only one week vs 13 days we had booked and paid for on-line. Luckily we noticed the switched return date a few days later. Basically the airport Hertz was trying to steal our business from the other agency at Kamehakeha hotel. Not cool, but the fine lady at the other agency straightened everything out for us in the end after the airport Hertz had refused to help. Watch out for the airport Hertz, but do go to the other one.Reviewed 7 Aug 2016
review fromkayak
8.0
Pros:Easy pick up and drop off, good selection and a short wait time.Cons:We discovered our vehicle didn’t have AC and had to bring it back to Hertz for a replacement. Aside from having to go back to Hertz and wait while they confirmed the AC did in fact, not work, the experience was seamless. They put us in a nice replacement and we were on our way.Reviewed 8 Jan 2021
review fromkayak
8.4
Pros:Good service.Cons:The car itself (a Nissan Verso) was very disappointing: lacking in features I.e. Bluetooth; poor handling; and lacklustre acceleration.Reviewed 1 May 2017
review fromkayak
10.0
Cons:Amazing service could have asked for anything elseReviewed 15 Nov 2020
review fromkayak
2.0
Pros:It got me to my destination and backCons:Had to stand there and wait for my car to be ready for 20 minutes, funny thing was that I was looking at a lot full of cars??? I guess my car was special becauses i booked through Kyak, it was old and wore out, drivers side door had to be slammed to close, passenger seat belt buzzer would randomly buzz as if it wasn't buckled. Then, I returned the car a day and a half early and they wouldn't refund any of my charges because I rented through Kyak, I asked the guy at the Hertz counter if Kyak kept all the money I paid since we all know they don't and he said he didn't care and there was nothing he could doReviewed 29 Jan 2018
review fromkayak
2.0
Worst car rental experiencePros:NothingCons:My flight arrived early and I slowly made it to Hertz. When I got to the counter I was asked to pay a higher rate than my reservation stated. When I questioned the agent about the price I was told that the original time was noon and since it was 1030 I would need to pay for an additional day. I said I would wait until noon then. The agent said no we don't want you to wait its onlt about sn hour enjoy the island. Off ai went and when I returned the car I was charged for an extra day because it was returned at my reservation time of noon and I got the car at 1030. I was never told to return it earlier than my reservation ststed or I would incur additional charges, and a whole other day is ridiculous. I will not use hertz again.Reviewed 3 Oct 2016
review fromkayak
6.4
Car good, staff not.Pros:First girl who helped me was great. Pickup would have been pretty fast. Car drop-off was a breeze. Car we ended up with was great for the week.Cons:First car had maintenance light on. Second car had tire maintenance light on (just low pressure, we found out). We took the first car back into the lot, and the girls outside returned it. The lady inside proceeded to sigh, act like I had made the worst mistake ever, and walked outside to scold the other employees. She then said we had to redo the entire booking and acted like it was a horrible chore. Maybe it was, but it only took about 3 minutes. She was miserable to interact with and I had just traveled for 15 hours to be in Hawaii.Reviewed 6 Aug 2017
review fromkayak

Where can I find Hertz hire cars in Kailua-Kona?

78-128 Ehukai Street, Hertz car hires

Address

78-128 Ehukai Street

Hours

Monday08:00 - 15:00
Tuesday08:00 - 15:00
Wednesday08:00 - 15:00
Thursday08:00 - 15:00
Friday08:00 - 15:00
Saturday08:00 - 15:00
Sunday08:00 - 15:00

Phone

+1 808 322 1715

Address

73-104 Aulepe Street

Hours

Monday05:30 - 22:30
Tuesday05:30 - 22:30
Wednesday05:30 - 22:30
Thursday05:30 - 22:30
Friday05:30 - 22:30
Saturday05:30 - 22:30
Sunday05:30 - 22:30

Phone

+1 808 329 3566

Address

75-5660 Palani Road

Hours

Monday08:00 - 15:00
Tuesday08:00 - 15:00
Wednesday08:00 - 15:00
Thursday08:00 - 15:00
Friday08:00 - 15:00

Phone

+1 808 329 2042

Good to know

Most popular location

73-104 Aulepe Street

Most popular car type

Luxury

Top tips for hiring a car from Hertz in Kailua-Kona

  • Luxury car hires from Hertz in Kailua-Kona are around 44% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Kailua-Kona

  • Luxury (Audi A4 or similar) is the most frequently booked car hire type from Hertz in Kailua-Kona.

  • Hertz has 3 car hire locations in Kailua-Kona. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes