Find reviews that mention:
2.0
I went to the counter but didn't finish the booking since the agent required that I produce all of my insurance papers not just my insurance card...which I had. This is the typical proof of insurance. They had some questionable reason for this requirement but it was obvious that it was just a ploy to force me to purchase their expensive insurance. I walked away and didn't finish the booking.Reviewed 31 Jan 2022
review from![kayak]()
10.0
Pros:Great rental.Cons:Nothing. Everything was fineReviewed 1 Nov 2020
review from![kayak]()
3.6
Pros:The other rental company that helped usReviewed 23 Aug 2020
review from![kayak]()
2.0
Cons:Payless in BWI is closed and has no cars available for the last few months. However, they are still accepting reservation! Don't be fooledReviewed 30 Jul 2020
review from![kayak]()
2.0
Cons:We showed up for our reservation only to be greeted by a sign at the counter saying “ no cars available “. We had to scramble and rent from another company at twice the price. There was no one at the counter. Why is kayak booking reservations for Payless at BWI if they clearly aren’t running?Reviewed 27 Jul 2020
review from![kayak]()
2.0
Cons:Booked a rental and showed up to pick up the car and there was no one at the counter. There was only a sign saying No cars available. Very unprofessional and caused unnecessary stress at the start of a trip.Reviewed 26 Jul 2020
review from![kayak]()
2.0
Pros:Nothing. No one was there and I was unable to rent the car.Cons:Someone could have been there and they could have had a car there since I booked it a week earlier.Reviewed 22 Jul 2020
review from![kayak]()
2.8
Pros:Nothing. They were not present - only a sign saying they were out of cars.Cons:No one was present even though we had a car reserved. There was only a hand-written sign saying they were out of cars. We were stuck without a car and no transportation. It was a nightmare. We could not get in touch with Payless by phone and we were put on a callback list with Kayak because their hold times were over an hour. We were totally stuck with no recourse.Reviewed 20 Jul 2020
review from![kayak]()
2.0
Cons:The Payless car rental has closed at BWI. I received a confirmation email from kayak just a few hours before I arrived at BWI to find it closed. Then when I called Kayak customer service I couldn’t get through. They finally called me back after I’d spent twice as much at another rental car agency snd they said there was nothing kayak could do. I won’t use kayak again. Unreliable.Reviewed 20 Jul 2020
review from![kayak]()
2.0
Cons:We got to site to pick up our car and there was a sign that said “sorry no cars” and there was no one at the desk to even ask a question to.Reviewed 14 Jul 2020
review from![kayak]()
2.0
Pros:Nothing, reserved car week earlier, got to the rental location and it was CLOSED! Sign read " No cars available"!!! WTF????? I will NEVER rent a car from them or their sister company Avis again. NEVER. I ended up paying another $120 for a competitor's car. I am suing.Cons:Everything, read above. Give me my $120!!!!Reviewed 7 Jul 2020
review from![kayak]()
2.0
Pros:Nothing to like....no staff or cars. Had to find another rental car company once I saw the sign closed....went out of business. I received no email or call...I was stuck without a car.Cons:Send out an email before arrival dateReviewed 7 Jul 2020
review from![cheapflights]()