Book Budget hire cars in Hanover

Reviews for Budget in Hanover

Recent reviews

Traveller rating

Wonderful

40

Very Good

24

Good

14

Okay

21

Fair

13

Mediocre

0

Poor

67

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get the carcar smelled

car was cleannext day

returned the carcustomer service

car availablecar was dirty

pick up and dropcredit card

friendly staffnever rent

10.0

Excellent service AT BWI airportReviewed 17 Jan 2023

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8.0

Car reservations made in advance (2 weeks) but car was not available at reserved time and we had to wait for a car to arrive. The wait was not long although it was 2 hours after scheduled pick up time. It would have been appreciated if we received a text notification earlier about the delay. The car rental agent was otherwise excellent.Reviewed 29 Dec 2022

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4.0

Very understaffed, only one staff for 10 customers. Very long wait, 30+mins. The staff member was extremely kind and apologized for the wait. Not her fault that Budget at BWI did not appropriately staff their counter.Reviewed 5 Dec 2022

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4.0

Pickup process took almost an hour. The car’s electronics were malfunctioning.Reviewed 21 Oct 2022

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4.0

The car was fine one we got it, but the pick up process was terrible. No differentiating between customers with a reservation and those without one. A few customers were with an agent for 20-30 minutes. Even when they helped me who had a reservation, it took much longer than it needed as they tried to upsell me on a bunch of options. Won't be choosing budget again.Reviewed 13 Sep 2022

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2.0

In line for over three hours. Made it up to sixth in line just to be told you were out of cars. You know the inventory and how many people are in line. You stranded me and at least twelve more people at 2:30 in the morning with few or no optionsReviewed 12 Sep 2022

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2.0

There was quite a long line when I got there, and it went very slow. The staff seemed under duress, and the customer service was quite poor. They chatted with each other and seemed to be problem solving, but not once did the person speak with me and explain what was happening. I really wouldn’t go here again. I don’t think it was the staff either—I think they were just trying to manage in a bad set of circumstances, I think it was the company.Reviewed 15 Aug 2022

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10.0

The counter was technically closed by the time we got there but employees stayed late to make sure that we and others had vehicles rented instead of closingReviewed 14 Aug 2022

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2.0

The card that I booked the car with was a debit card so when I switched into a credit card, the rate for the car went up $100. FilthyReviewed 12 Aug 2022

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4.0

Had almost an hour wait in line. Cost was ridiculously high. Employee that serviced me was delightful. Hire more employees and lower the price.Reviewed 11 Aug 2022

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2.0

Spent almost 2 hours waiting for vehicle. When we got the van (which was not in the correct parking spot), 6 person family including 6 month old baby and grandmother was told we had to unpack out of the van and into a new one. The new van was not washed and 3/4 tank full. After a long day of traveling, this was a nightmare.Reviewed 10 Aug 2022

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2.0

When I arrived at the location to pick up my rental car I was told that they don't have a car. I said that was not acceptable and asked why my rental was confirmed. I only got a shrug and puzzled faces and heard there was nothing they could do. After pressing very hard one person went on the computer and told me that I could go to Reagan National Airport and get a car there, which I did. At the airport I got a car but when I asked for a discount or upgrade for the massive frustration and delay I was told there was nothing they could do because the airport location had a different owner. Not only did I not get a discount or upgrade, I ended up having to pay more than I had agreed to when I made the reservation. All in all the experience was a 2 out of 10. The only thing worse would have been not to get a car at all.Reviewed 9 Aug 2022

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• What is the most popular car hire from Budget in Hanover?

  Compact (Jeep Compass or similar) is the most frequently booked car hire type from Budget in Hanover.

• How many car hire locations does Budget have in Hanover?

  Budget has 1 hire location in Hanover. Take a look at our Budget hire location map to find the best car hire near you.

• Does Budget have a car hire location at the airport: Dulles Intl airport (IAD)?

  No (according to our data)

• Does Budget offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Budget have a car hire location at the airport: Reagan-National airport (DCA)?

  No (according to our data)

• Does Budget offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes