Find reviews that mention:
2.0
Legitimately the worst customer experience I've ever had. Turns out it was the manager of the branch. I'm truly shocked with how she behaved toward me. I'm really not a confrontational person, and was not doing anything to illicit her response.Reviewed 6 Feb 2023
review from![kayak]()
10.0
This location was in downtown Vancouver and the parking garage smelled of urine, it was quite dirty and the staircase area smelled of urine and other disgusting smells. Pickup location was not clear. Office closes after 5. The staff was very accommodating, very helpful and checkin was very pleasant. Got good $$ value for what I got. I had booked a midsize SUV, it wasn't available to they gave me a minivan and a $50 credited due to inconvenience of not getting what I booked. There are no gas station in the near vicinity so plan a gas fill up much in advance. I ended up paying $33 for 1/10 th tank of gas that i was short.Reviewed 10 Jan 2023
review from![kayak]()
2.0
Didn’t get child booster for being AAA member. Sad.Reviewed 4 Jan 2023
review from![kayak]()
2.0
They did not have our vehicle available, so we could not follow through with this rental.Reviewed 3 Jan 2023
review from![kayak]()
2.0
It took us 45 minutes to get to the pick up location to than find out we don’t get a car. They didn’t call us or send an emailReviewed 1 Jan 2023
review from![kayak]()
4.0
I showed up shortly before the time I had booked, and the staff informed me there was a glitch in their system, and they had no car available for me. They were very courteous and apparently had called earlier in the day to inform me, but I had been away from the phone. I blame technology, not them, but long story short, I was unable to rent a car from this location.Reviewed 28 Dec 2022
review from![kayak]()
8.0
This car is better for the comfort .Reviewed 16 Dec 2022
review from![kayak]()
10.0
The agent at the counter are very professional and efficient.Reviewed 5 Dec 2022
review from![kayak]()
10.0
The entire experience was quick and painless. The staff were incredibly kind and helpful. I will absolutely rent from Hertz Granville again!Reviewed 7 Nov 2022
review from![kayak]()
10.0
I really appreciated the great customer service and quick check in.Reviewed 4 Nov 2022
review from![kayak]()
10.0
Its allReviewed 1 Nov 2022
review from![kayak]()
2.0
Plane landed late so pick up location closed. Phoned hertz to be told rental held for 24 hours so all good. Next morning waited 5 hours to be told rental cancelled by hertz, To top it off I have to write to them for a refund minus £70 charge. Absolutely disgusting.Reviewed 23 Oct 2022
review from![kayak]()