Book Hertz hire cars in Norfolk

Norfolk, VA, United States
26 May — 2 Jun
Same drop-off
Norfolk, VA, United States
Thu 26/5
Noon
Thu 2/6
Noon
Driver's age:

Reviews for Hertz in Norfolk

Overall rating6.5 GoodBased on 228 reviews
Cleanliness
7.0
Comfort
6.8
Overall
6.3
Pick-up/Drop-off
6.2
Value for money
6.6

Recent reviews

Traveller rating
44
29
20
39
0
Find reviews that mention:
4.0
Pros:Friendly staff but no roadside serviceCons:Roadside serviceReviewed 27 Jun 2021
review fromkayak
4.0
Pros:The staff at pick up was super nice and accommodating. Then we got to the car… it was disgusting, and I’m not usually picky! The smell was unbearable and never went away the entire weekend we had to use it. It smelled so “dank” it was like the car was hot boxed with marajuana for mixed woth cleaner- that didn’t touch the horrible smell, it made us sick for our 8 hour drive and then every time we used it after getting to our destination. We had to drive other people to sports games too, so embarrassing telling children why the car smelled so bad.Cons:We tried to get a different t car- but when we went back in airport to discuss- the line was too long. We thought we’d be able to “air it out” - but having windows down at 70 miles per hour (which sucked) didn’t even touch the dank smell. We even had a rental worker in the garage confirm it was really really bad and his suggestion was drive all weekend with windows open. Yeah- that was fun when it rained. That car should NOT have been in any rotation to rent… and after spending $500 - it should have been free- it was truly a miserable experience.Reviewed 22 Jun 2021
review fromkayak
2.0
Pros:Yes staff goodCons:Quality of truck engine light kept coming up and acceleration was terrible, horrible truck for the moneyReviewed 11 Jun 2021
review fromkayak
2.0
Pros:Not at all. I didn't receive my rental car and still have not received my refundCons:I never even received my rental car and still have not been issued a full refund.Reviewed 7 Jun 2021
review fromkayak
2.0
Pros:Nothing at all.Cons:The entire experience. I made my reservation months in advance and heard nothing from Hertz until 4 hours before my reservation pick-up time when they called to let me know my reservation was scheduled for 6pm and they close at 5pm. When I asked what other options we had the representative said there was nothing he could do and was truly useless. I have never had a worse experience with a rental company. Luckily Avis was able to help us with a last minute reservation that we made on our own (not through Kayak).Reviewed 7 Jun 2021
review fromkayak
2.0
Pros:The Uber I booked showed up on time.Cons:I will start by saying it was my fault for not noticing this was not the airport location. What was not my fault was the absolutely terrible experience that followed. What happened was trying and failing to change the drop off location. I called 3 to 4 times a day (during regular business hours) on Thursday, Friday, and Saturday. During these calls I’d go through the menu and sit on hold for varying times (20 minutes to 1 hour) before giving up and hanging up. I finally managed to get ahold of someone Saturday at 12:30am after about 13 to 14 total calls and after sitting on hold for roughly 35 minutes. During this call the women in the call center was rude and not giving me any solutions or any real help. I was told the only people that could help me would be the hertz rental location. I was than told the hertz rental location I used did not have a direct line set up yet so the only way to get a hold of them would be through the call center and a transfer call. After this information I was told that they were not open on weekends. After hearing this I was more than a little frustrated and asked why I wasn’t getting an answer when I was calling during the day for the past 3 days. I was told something along the lines of they are incredibly short staffed and dealing with higher than usual call volumes due to an increased demand of rental cars. This issue turned into a focal point of my vacation because this is something I had to fix before I had to drop off the rental car for a flight that was at 7:00 am. This experience absolutely hindered my entire vacation and I was so stressed out about how we were getting back to the airport it nearly ruined my entire vacation. So my solution I came up with Saturday at about 1:15am was double booking a lyft and an Uber for 5:30am and hoping one of them showed up otherwise We would have been running to the airport. I would recommend any other rental car company at this point and I personally will not be using hertz in the future.Reviewed 7 Jun 2021
review fromkayak
2.0
Cons:Everything about the experience was poor, which is very unlike Hertz.Reviewed 4 Jun 2021
review fromkayak
8.0
Pros:The pick up was easy and in reasonable time. Great staff in NorfolkCons:Luckily I called the drop off place in Annapolis if they had a key box for early returns. When I arrived at the Annapolis Hertz rental address there was no Hertz sign or logo. The Pep Boys building had a key drop box but no hint of a Hertz location. Some person opening the store assured me that inside was a Hertz desk and I could use the key box. The "new" Hertz may want to take note and put some sign upReviewed 1 Jun 2021
review fromkayak
10.0
Pros:The staff was friendly and accommodating. The pick up and drop off was easy.Cons:The price for a compact car was very high.Reviewed 1 Jun 2021
review fromkayak
8.0
Pros:The agent at Norfolk was so personable. She brought sunshine to an anxiety-riddled experience of going to the airport and trying to find things. I left the counter smiling.Cons:The car smelled like smoke especially when I removed the “sanitized” sticker. I didn’t have time to get a different vehicle.Reviewed 26 May 2021
review fromkayak
2.0
Pros:NothingCons:EverythingReviewed 22 May 2021
review fromkayak
2.0
Pros:This particular location was overwhelmed and not able to deliver on my prepaid reservation.Cons:They could have provided the vehicle I reserved and prepaid.Reviewed 22 May 2021
review fromkayak

Where can I find Hertz hire cars in Norfolk?

2200 Norview Avenue, Hertz car hires

Address

2200 Norview Avenue

Hours

Friday07:00 - 23:59
Saturday07:00 - 23:59
Monday07:00 - 23:59
Wednesday07:00 - 23:59
Tuesday07:00 - 23:59
Thursday07:00 - 23:59
Sunday07:00 - 23:59

Phone

+1 757 857 1261

Address

3323 N. Military Hwy

Hours

Friday08:00 - 18:00
Saturday09:00 - 12:00
Monday08:00 - 18:00
Wednesday08:00 - 18:00
Tuesday08:00 - 18:00
Thursday08:00 - 18:00

Phone

+1 757 855 1961

Address

3323 N Military Hwy

Hours

Friday09:00 - 12:00
Monday09:00 - 12:00
Wednesday09:00 - 12:00
Tuesday09:00 - 12:00
Thursday09:00 - 12:00

Phone

+1 757 855 1961

Address

700 Monticello Avenue

Hours

Friday08:00 - 18:00
Monday08:00 - 18:00
Wednesday08:00 - 18:00
Tuesday08:00 - 18:00
Thursday08:00 - 18:00

Phone

+1 757 622 0742

Good to know

Most popular location

3323 N. Military Hwy

Most popular car type

Mini

Top tips for hiring a car from Hertz in Norfolk

  • Mini car hires from Hertz in Norfolk are around 58% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Norfolk