Pros: The price was excellent for the vehicle I chose.
29 Apr 2017
Pros: Clean car.
Easy drop off.
Cons: Stood in line 2 hours to pick up.
I reserved a standard but only compacts available when I finally got to front of line.
30 May 2017
Pros: Once I got through the line and waited for my reservation I did end up getting a car
Cons: Line was pretty rough, last minute cutting by gold members, didn't have a car ready for me, offered me a smaller car instead of an upgrade, overall not great
27 Nov 2015
Pros: Good sized van
Cons: Pick up took over thirty minutes.
21 Jan 2016
Pros: It all went smooth
6 Mar 2016
Quick easy service
Pros: Drive in, drop off, get receipt, pleasant attendant. Pretty darn good.
16 Apr 2016
Cons: The Clerk at ORF was very rude and hard to understand. She mumbled and seemed very uninterested in trying to have any tact with her customer service.
20 Apr 2016
Liked the Versa
Pros: The agents at both pickup and dropoff were good.
Thought I had reserved a compact, I would rate the Versa as a sub but it ran just fine, drove it over 300 miles the first day, all good. Very predictable handling, for sure easy to park, etc.
Cons: Long wait at pickup, one customer blocked one of the two agents for an extended period. There were some tape marks on the car (probably to keep the doors closed in shipping) but it was a long walk back into the terminal and might have to wait online again
9 Oct 2016
You guys suck
Cons: You guys lied about charges and overcharged me for not being old enough even though I am old enough to rent a car from you guys. You wouldn't even give me my entire refund. I'm never renting from you guys again. Did I mention you guys suck? If not, you do!!!
30 Oct 2016
Pros: The pick up and drop off were quick. I really liked the in car gps system. The car rental is connected to the airport. You do not have to take a shuttle to/from the rental area.
Cons: The car was dirty on the front interior passenger side when I received it. Like something had been spilled on the window and door. It was gross. You have to mark any blemishes on the vehicle without a rep present. I took pics in the event there was a problem. The car drove a little rough.
Pros: The rates were the cheapest and customer care was very helpful. Will definitely be using again.
We gratefully appreciated the 10% discount for military personnel.
Cons: The hire car had no windscreen wash and was low on engine coolant. Knowing the car journey was a lot of miles I already planned ahead and it was a good job I had my own as I had a few days in norfolk.
26 Sep 2017
Pros: Great customer service, car was in great shape
21 Aug 2016
No issues. Great rental.
Pros: Ability to drop in another location from pickup.
29 Aug 2016
Toyota Camary Rental
Pros: The Alamo staff was very helpful and friendly. They got me out and on my way in reasonable amount of time!!
6 Sep 2016
Pros: I liked the car that I was able to get for my rental.
Cons: The wait time it took. I had to wait around an hour to finally get a car on the level of what I paid for. They more than made up for it in the end
10 Sep 2016
Another great Alamo rental in Norfolk
Pros: They never fail to be the fastest, lowest priced.. And often if I can't add my discount to my rental, they simply offer to upgrade me... And I'd rather have that, as I rent full size anyways.
And I have seen the rental car return guy there at the airport.. He always does a great job. Next time I'm going to get his name, as he is way to professional and happy and thorough Before the sun comes up! Fast service, great cars.. Low price!!!
16 Sep 2016
Pros: Fast service, efficient, and a nice car! Staff was friendly. No line.
22 Sep 2016
Pros: The staff was friendly and apologetic even though they had virtually no cars.
Cons: The delay in getting a car was so long and unknown that we had to cancel with Alamo and get a car from another vendor.
30 Sep 2016
20 Oct 2016
Pros: The car drove well..was clean and great on gas!
Pros: The woman at the counter could not have been more helpful or friendly!
Cons: No complaints.
27 Jul 2016
Problems at puckup
Pros: My car was not ready when I arrived I had to weight over an hour. I will not use budget again.
2 Aug 2016
No issues pick up your vehicle and go
Pros: Customer service was great
Cons: Flight was canceled so I could not pick up the vehicle I originally wanted
31 Dec 2017
Budget really means subpar customer service
Pros: - Great gas mileage
- Relatively cheap rental
Cons: - Interior was stained
- Inside windows were streaky upon pickup which made it difficult to see through, especially when the sun was in front of me
- Exterior of car was dirty upon pickup
- No one came outside to do a vehicle check with me to make sure all prior scrapes/dents/stains were documented
- After hours drop-off was slightly confusing
16 Oct 2015
Pros: Booked through Kayak and got a better deal. Budget/Avis staff at the Norfolk airport were great. Didn't wait long. Easy check in process. Drop off was super early, 5:30 am. Attendant was great and a short walk to the terminal.
20 Nov 2015
Friendly, Fast, seamless transaction
Pros: FAST friendly customer service. took all of 5 min to drop off my car!
Cons: all good!
23 Nov 2015
Cons: First car I received smelt like smoke.
When I showed up to get the car they had no cars available. Took me thirty minutes to get a car.
15 Dec 2015
Great price, great service!!
Pros: Upgraded me to bigger car for free, no hassles. It was midnight, the people were kind and helpful.
30 Dec 2015
Car class not available.
Cons: You accepted my reservation yet did not have the car class I requested.
15 Feb 2016
Pros: Booked right from the app from the gate from departing flight. Simple. Easy.
Cons: Customer service. Quality of car... EVERYTHING
6 Jun 2016
Cons: This place was the worst! I will never use them again. Worst customer servive. The size of the suv was up to their interpretation.
21 Jun 2016
Cons: Exterior of car was not clean
8 Aug 2016
Cons: The area was hidden. The price and car I requested online was not the same. I asked ahead of time about using a debit card because I do not own a credit card. When I got there, there were details left out about using the debit card. I ENDED UP NOT GETTING A CAR.
5 Sep 2016
Cons: The car was a little rough and not very clean.
10 Sep 2016
Not impressed w online estimating, or sneaky invoi
Pros: Staff was courteous.
Transfer shuttle staff was absolutely excellent
Cons: Needed and selected good sized car for 4 people w luggage.
Norfolk VA presented smaller car not meeting the class size. I asked for one meeting the class size. They re-wrote entire reservation. Kayak estimate for rental period was ballpark correct at approx. $141. But Payless layered on $100. in extras, NOT including declined insurance options, self-paid tolls, or declined prepay gas options. Net bill was about $87.00 dollars over online kayak estimate, over 60% higher. This was a disappointing experience, having done this online to get a reasonably good expectation of cost.
12 Sep 2016
Poor driver service
Pros: Did not help with luggage.
Cons: The policy that automatically charges for full take of gas is potential ripoff. When told I filled myself clerk did eliminate the charge
17 Oct 2016
Pros: I like the price, I like the car, it was very comfortable. When I returned the car the staff was very helpful and patient.
Cons: I didn't like when I picked up the car initially. The clerk was not personable. she just told me to initial certain places without explaining what I was initialling , it added extra fees to the bill I had already reserved it online and declined the things she had me initialling. I was charged two holding fees of $ 200 totaling $400 which caused a return check and a fee charged to my account of $29. I was very disappointed with the service when I pick the car up the staff was not concerned when I called her back to let her know what had happened. Had an OH WELL, attitude.
22 Nov 2016
Pros: less expensive for a car just as good as any. Great customer care.
12 Feb 2017
Cons: Don't let them fill up for you. You will end up paying double of your original renta7cost.
Cons: No cars available when we checked in and they didn't know when the car would be available, so we were stranded in the airport while we waited at least an hour. We returned the car full an they still charged us for gas. We still have to call and get them to remove that charge.
15 Nov 2015
Pros: The staff was professional and the agency opened earlier than others.
Cons: The class of car reserved was not available and the practice appears to be a downgrade and the hope the consumer is unaware. Little league for an airport location and I'd actively avoid this location provided other options were available. The upgrade I ended up paying extra for was a smoke smelling vehicle with 60k miles but not bad on gas.
5 Jun 2016
Never with Dollar ever again
Pros: Quick to get the car and no one was in line
Cons: Car was very dirty. Crumbs everywhere and stained seats. I called the customer service rep to let them know I was running 2 hours later he said its 2.50 each hour your late to return which I was fine with. I get my bill this morning they charged me for a full extra day and added fees totaling to $67 more than what I was supposed to pay.
Never with Dollar again.
4 Jul 2016
Pros: Quick return the attendant was very helpful and courteous.
Cons: Smell of car could have been better. Maybe windows were let down and it rained. The wait line excited 30 minutes. The intermediate or similar really meant compact.
22 Aug 2016
Overcharged and unhelpful
Cons: We were overcharged for an additional driver. When I reached out to them to point it out, it took forever for them to get back to me and they wouldn't refund my money. They also couldn't even correctly identify where I rented the car. It just goes to show how sloppy they are and how little they care about their customers. They made a mistake and I'm out almost $100 for it and they won't do anything about it. It might be that their system is so bad that they can't even keep track of their mistakes to be able to fix them. But, to sum up: terrible customer service, overcharged by a lot, will never rent from them again.
26 Aug 2016
Cons: The car was dirty and the previous renter had smoked in the car. It smelled aweful when it sat in the sun.
27 Sep 2016
Pros: Reserved a full size car, but received a SUV. Nice surprise.
Cons: The attendant at the counter when we received our vehicle seemed as though she would have preferred to be anywhere else. She was not friendly and was very short and less than accommodating with my questions.
28 Sep 2016
Pros: There was nothing to dislike, all very positive
24 Nov 2016
The kia rio is the most uncomfortable car i ever r
Pros: Easy check in and checkout.
Cons: Kia Rio is a buckboard, uncomfortable and loud road noise. Thanks for Xm radio.i do not recommend these cars to anyone.
Cons: Service terrible. When you call you can't talk to no one in English. They said they were going to call me back and never did. I will never get from themy again and requested my friends to tell a friend to tell a friend not to.
9 Oct 2016
Pros: Good, clean car that ran well for a good price
14 Nov 2016
Pros: Everything was easy from renting to the pick up/drop of the vehicle. I believe I got a very good deal for a small SUV. The vehicle was clean. It was roomy enough for my family and great on gas.
Cons: Nothing stands out that I did not like.
26 Feb 2017
Lacking customer service
Pros: The car was clean and handled well.
Cons: There was no one at the thrifty counter when I walked up, but a sign told me to go to another counter. I reserved a "special" - which was a compact or larger - hoping I would have some choice. The guy at the counter didn't talk to me at all and basically just flung keys to me. When I went to actually get the car, no one was there. The car showed some pretty bad scratches but there was no one to show or tell, so I had to document them on my phone (just in case). I guess the car was a compact, but it was so small I would have said it was an economy.
6 Mar 2017
The rudest customer service at pick up
Pros: The drop off customer service was great!
The car rental rate was great for a quick weekend rental.
Cons: The lady that I picked up from should be fired and find a job in something that does not interact with people. I am a business owner and would be ashamed to have her be the face of my company. I tend to pay more attention than my fiance, but when he complained about her attitude to me...I know it was terrible. No smile, no hello, short rude, no eye contact. Not even a thank you.
The cars start and go was very jerky, like the transmission was slipping.
18 Mar 2017
Pros: Nothing at all
Cons: They were shitty never go to them again
1 Jul 2017
Ran out of cars
Cons: We arrived to find out they were out of cars. They had us wait for 30 minutes (telling us it would be a 10 minute wait) and then finally I asked if they had ANY cars available. They had a compact. We had paid for a full size. They didn't give us any money off the rental, only added a second driver. I will not return to Thrifty, Dollar, or Hertz after this experience (all affiliates).
6 Sep 2017
Unable to rent car
Pros: Reserved car with debit card and was told at location that I could not rent a care because of policy. Policy was not spelled out in terms when reserving car online.
10 Sep 2017
Pros: Car was spacious and easy to drive
Cons: Blind spot was pretty big for changing lanes. Stains on back seat.
9 Nov 2017
Pros: Checked in and dropped off at the airport quickly.
Cons: Asked about insurance and I had to put gas in the car.
Cons: It took over an hour to pick up the vehicle. The class of cars I chose showed a newer Kia and I got a much older Mitsubishi something or other. And the alignment was off.
13 Oct 2016
Cons: Having to pay extra for a car that came from N.Y. and returning it in N.J. Don't make sense for me.
25 Oct 2016
Cons: I wasn't able to rent from your company because I do t have a credit card.
I have a Debit card but was told that wouldn't work.
I was however allowed to make the reservation and have to adjust last minute.
I also was charged for trip insurance and I would like that amount refunded
19 Jan 2018
Pros: Courteous service and fast
31 Jan 2018
Kayak gave me a great deal.
Pros: Check in and check out went great.
8 Jul 2017
Pros: When I first looked for a rental car in Hampton, Virginia, I was shocked at the prices. $70/day for an 'economy' car? However, if I booked one from nearby Norfolk, the price was less than half and I was still in their 10-mile radius for pickup. But when I called the Norfolk office to request the pickup, they said I was in the Hampton areas jurisdiction but they would transfer my reservation to them. So I was able to get the Enterprise office I wanted and the car at the price was willing to pay.
Cons: The appeared to be several new people being trained and it took almost 45 minutes to get my car.
28 Oct 2017
Pros: Ease of obtaining the car, no frills, just got my car and left. Really easy.
Cons: Car I had reserved wasn't ready, but the clerk gave me a free upgrade due to the inconvenience. So all was good.
18 Jan 2018
Excellent from pickup to dropoff
Pros: I got a call acknowledging receipt of booking, and was asked if I was still going to use the booking. Was provided options and alternative. Received excellent customer service from rental execution through extension of rental and finally dropoff. Cost was very reasonable and vehicle was great and clean. Would use them again.
4 Oct 2016
Pros: Polite and professional
Acknowledged by staff upon arrival!
27 Oct 2016
My first time using Enterprise
Pros: The people who work there are friendly. They worked with me getting the information that I didn't bring with me. The option of having someone drop you off is great. I rented a Chrysler 200 at a good price.
Cons: The windshield was dirty on the inside. It looked like someone had smoked a couple packs of cigarette in there.
Pros: Check in speed was fast. It was easy to get to and the check in attendant was very knowledgeable about the car policies.
11 Oct 2016
Pros: Quick, efficient car return. No hassles.
14 Apr 2017
Pros: Once again quick. Upon getting out of the vehicle the attendant noted I walked with a cane and asked if I would like a shuttle ride to the airport. Her concern was first for me the customer then the vehicle.
21 Aug 2017
Car Rental for Wedding
Pros: When I told AVIS my car rental was for my wedding that occurred on the pick up day, I was upgraded from a Lincoln to a brand new Mercedes which pleased me. The Mercedes was beautiful.
My replacement vehicle was nice and spacious (after a roadside exchange due to a flat tire on the first car)
Cons: The fact that my rental (the Mercedes) caught a flat within 20minutes of picking the vehicle up (the vehicle was originally picked up at 10:48am) And then there was no spare available within the vehicle. I requested a roadside exchange but it didn't arrive until almost 5pm. And the lack of operable vehicle caused a really HUGE inconvenience for my wedding and single handily ruined my wedding transportation plan. On top of that, on the return day I was told by the company that I had to be charged for two day opposed to the one day that I rented, the replacement vehicle (considered good it didn't come till almost 5pm.
4 Sep 2017
Cons: Left my car phone charger in the car. It can't be found. :(
6 Dec 2017
Everything went smoothly
Pros: Convenient and efficient service. Vehicle in good condition.
Cons: Some confusion regarding insurance.
24 Sep 2016
I wasnt able to get the van on the day i wanted
Pros: I liked the original price with unlimited miles
Cons: I wasn't aware I needed a major credit card and could not use my credit/debit card from Bank of America. Had to rebook thru Avis and didn't get the van until Monday/
6 Jul 2017
great experience for renting during a holiday
Pros: agents are always helpful and great to work with - the people who work here are why i keep coming back to avis
Cons: confused on drop off process at ORF, but agent was very helpful and efficient
28 Jul 2017
Great deal through KAYAK and Avis
Pros: The price was less than half than if I would have rented from the airport. The manager was friendly and helpful.
Cons: The parking lot and location could use an upgrade.