Guest reviews
Overall rating
8.0
Excellent
Based on 26 reviews
Cleanliness
8.1
Comfort
8.5
Pickup/dropoff
7.8
Value for money
7.5
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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picked up the car
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great experience
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10.0
Pros: Very quick and easy drop off in Hilton Head. Loved the car!
review from
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7.6
I learned NEVER TO PREPAY for a car
Pros: Diane from the airport Savannah/Hilton Head was awesome! She helped me figure out an option when I realized that I reserved the rental car through the wrong airport. She helped me remain calm and found us a minivan that would accommodate my large family & our luggage.
Cons: Unfortunately, I learned that if you accidentally order a car and pay in advance..and accidentally book the wrong airport (there are 2 Hilton head labeled airports), you cannot transfer any of the prepaid car to the new location. I paid in full for 5 days and Hertz said it's a locked in deal so they wouldn't honor even a discount. So, I had to pay for 2 vehicles on my trip. Completely, not cool.
review from
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10.0
Pros: Good experience and will make reservations through kayak and hertz in the future.
review from
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7.2
Hi 2 TPA
Pros: Price and ease of car.
Cons: Car interior was full of stains....was surprised of the condition.
review from
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10.0
Pros: A fantastic experience!
review from
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2.0
No car available and poor customer service handling it
Pros: Nothing.
Cons: I was unable to get car because the rep said none were available. He said because I had a debit card he couldn't rent me one even if he had one because they don't except debit as payment without a deposit. When I said I was ok with the deposit he said it didn't matter because the payment couldn't be made using a debit card. When I showed him hertz had already charged my account for the rental he told me to take it up with kayak. I left without a car and called hertz twice explaining the situation and both times I was told I'd receive a refund. The first time I received a credit which was then again debited from my account 2 days later. The second time has resulted in nothing. I get the debit card policy but this was handled poorly from the start and I'm out $65 with no reasonable explanation or response.
review from
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8.4
Buy your car insurance online beforehand
Pros: Great car, easy check in/check out, good price.
Cons: The car insurance was sooooooo expensive, more than the rental car itself. Usually I purchase the insurance before I pick up the rental, but this time I forgot and boy did I pay. Also, I was 45 minutes late with my return so I got charged for another day of insurance. They got me good.
review from
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7.2
Pros: pickup and drop off was easy
Cons: it was unclear if my hertz gold account was applied we weren't able to look at the car together to inspect it, i just had to take pictures
review from
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9.6
Pros: No line. Agent was personable.
review from
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3.2
Given car with tire problem and forced to pay for
Pros: The employees were really nice at the Hilton Head desk.
Cons: However, I was given a car with "branches that needed to be removed from the undercarriage." Yet the staff said it was the only car they had available for me. It had only 3/4 a tank of gas even though the paperwork said it was full. It still had trash in it from the last people. It was clear that it hadn't been properly inspected. About an hour later, the car gets a flat tire. I'm forced to pay for a new tire because as they put it "I couldn't prove there was a pre-existing issue." Maybe not, but if the car had been properly inspected, this might have been prevented. Overall, disappointed with the poor customer service from the call center and the drop-off location in Miami, the lack of thoroughness in Hilton Head, and the attitude of "its not our problem unless you can prove it."
review from
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7.6
hilton head rental
Pros: we got an upgrade at no cost The price was reasonable
Cons: Hertz desk was extermely slow with 4 people waiting in line .It took us 45 minutes to get out of the airport. The car knocked and I felt like something was going to fall out of it
review from
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7.6
I learned NEVER TO PREPAY for a car
Pros: Diane from the airport Savannah/Hilton Head was awesome! She helped me figure out an option when I realized that I reserved the rental car through the wrong airport. She helped me remain calm and found us a minivan that would accommodate my large family & our luggage.
Cons: Unfortunately, I learned that if you accidentally order a car and pay in advance..and accidentally book the wrong airport (there are 2 Hilton head labeled airports), you cannot transfer any of the prepaid car to the new location. I paid in full for 5 days and Hertz said it's a locked in deal so they wouldn't honor even a discount. So, I had to pay for 2 vehicles on my trip. Completely, not cool.
review from
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7.2
Hi 2 TPA
Pros: Price and ease of car.
Cons: Car interior was full of stains....was surprised of the condition.
review from
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8.4
Buy your car insurance online beforehand
Pros: Great car, easy check in/check out, good price.
Cons: The car insurance was sooooooo expensive, more than the rental car itself. Usually I purchase the insurance before I pick up the rental, but this time I forgot and boy did I pay. Also, I was 45 minutes late with my return so I got charged for another day of insurance. They got me good.
review from
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7.2
Pros: pickup and drop off was easy
Cons: it was unclear if my hertz gold account was applied we weren't able to look at the car together to inspect it, i just had to take pictures
review from
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7.6
hilton head rental
Pros: we got an upgrade at no cost The price was reasonable
Cons: Hertz desk was extermely slow with 4 people waiting in line .It took us 45 minutes to get out of the airport. The car knocked and I felt like something was going to fall out of it
review from
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2.0
No car available and poor customer service handling it
Pros: Nothing.
Cons: I was unable to get car because the rep said none were available. He said because I had a debit card he couldn't rent me one even if he had one because they don't except debit as payment without a deposit. When I said I was ok with the deposit he said it didn't matter because the payment couldn't be made using a debit card. When I showed him hertz had already charged my account for the rental he told me to take it up with kayak. I left without a car and called hertz twice explaining the situation and both times I was told I'd receive a refund. The first time I received a credit which was then again debited from my account 2 days later. The second time has resulted in nothing. I get the debit card policy but this was handled poorly from the start and I'm out $65 with no reasonable explanation or response.
review from
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3.2
Given car with tire problem and forced to pay for
Pros: The employees were really nice at the Hilton Head desk.
Cons: However, I was given a car with "branches that needed to be removed from the undercarriage." Yet the staff said it was the only car they had available for me. It had only 3/4 a tank of gas even though the paperwork said it was full. It still had trash in it from the last people. It was clear that it hadn't been properly inspected. About an hour later, the car gets a flat tire. I'm forced to pay for a new tire because as they put it "I couldn't prove there was a pre-existing issue." Maybe not, but if the car had been properly inspected, this might have been prevented. Overall, disappointed with the poor customer service from the call center and the drop-off location in Miami, the lack of thoroughness in Hilton Head, and the attitude of "its not our problem unless you can prove it."
review from
Where can I find Hertz hire cars in Hilton Head Island?
120 Beach City Road, Hertz car rentals
Address
120 Beach City RoadPhone
+1 843 681 7604FAQs about hiring a car from Hertz in Hilton Head Island
How many car hire locations does Hertz have in Hilton Head Island?
Hertz has 1 car hire location in Hilton Head Island. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Hilton Head Airport (HHH)?
Yes
Does Hertz offer shuttle or airport pick-up services from Hilton Head Airport (HHH)?
Yes