Car rental at Savannah/Hilton Head Airport

Pros: The Payless counter in Savannah is closed. A sign directed me to the Budget Rental Car counter which had a long line and only 2 agents. There were people standing around for hours waiting for a car to become available. We got lucky and didn't have to wait once we finally checked in, but the car we got was not cleaned. At that point, we had been in line for an hour, so we went ahead and took the dirty car. It smelled like sour milk, but at least it was the size we reserved and otherwise was issue-free.

Cons: More rental cars are definitely needed in Savannah!!

Cons: They did not have one single car available but still booked my $450 reservation turning me away from the rental counter after three tries. No upgrades, just said they had no cars and there weren’t going to be any no matter how long I waited.

Cons: They allowed me to reserve a size car they didn’t have and had to be forced to upgrade because I needed the car urgently

They claimed to not have my reservation

Pros: I still got a car

Cons: I arrived at the counter during my reservation time and was told I didn't have a reservation. The attendant told me this was because I had used a third party vendor instead of the corporate website. The staff than told me it would be more than double the cost of my reservation for the same and rental length. I left the counter and called the number from my reservation. Provided my name and confirmation number. Everything was according to my reservation. The attendant assured me there was nothing to be done. I paid the day of price and am waiting for a response from Payless corporate.

the man who checked me in

Pros: He was polite, efficient and kind.

Cons: Car seats were stained and the car smelled. I bought Febreze to try to help it but it was ingrained.

Nobody’s home

Cons: Our flight was delayed. When we arrived at the airport we went straight to car rental at Payless. Not a soul was around. They closed at 11pm and we arrived at 11:04 to their desk. All other car rentals were open but had no cars available. They very easily could have seen we were delayed but arriving in minutes and waited for a customer. Lesson learned that Payless isn’t about customer service.

Terrible Customer Service

Pros: Nothing

Cons: Customer Service offered no assistance in getting a rental car when my flight was delayed.

Maintenance issues

Pros: Staff was friendly

Cons: The car had some issues. Alignment was off causing the car to sway left. The tire pressure light Turned on while driving, I check the air pressure in all four tires they were fine. Thetevwas something seriously wrong with the vehicle. I return the car I did not want another one or do business with them and they still charge me for the car

They didn't hold our reservation and we had no car

Pros: Nothing!

Cons: We ended up spending more than double on the car we a month in advance because Payless did not honor the reservation. We had to get a car from a different company at more than double the rate - hugely disappointing.

Awful

Pros: Nothing

Cons: They cancelled my Rez without asking. They didn't have the car I reserved whe I got there. They charged my double my original price for a slightly larger car. They were unsupportive to my phone call. Some of the features in the car didn't work.

Pros: Car was great and clean. Drop off was fast and easy.

Cons: Staff at check in were very unfriendly, not helpful and displayed an overall ambivalence to serving us. After this experience, I will not use this rental company again.

Cons: Your site made a reservation when the site had no cars. Additionally there was a waiting list for cars at that location! I had to call each agency directly which was the whole purpose for using Kayak

Brutal Service

Pros: Woman who waited on us was a ignorant and unhelpful...When we asked for a manager, she said she was the manager...Never again will we rent Payless...

Cons: price was doubled from the quote, will never use payless again

No cars, rude service

Cons: Despite having reserved a car, none were available when we showed up. The service was extremely rude -- they said the reservation was not "guaranteed", tried to charge us for an upgrade (given that our class wasn't available), and then said that in fact NO cars were available, and we were out of luck. They made no effort to help us find a substitute rental. Solid 0 out of 10.

Ended up costing an extra $70

Pros: Car was clean

Cons: They tried to up-sell us on a dozen extra services and neglected to mention the cost of those services. To make us buy their gasoline service, they lied about the price of gas outside the airport. The bill ended up costing $70 more than I was quoted, and they were unable to explain some of the fees that appeared on the bill.

Did not honor the "confirmed" reservation

Pros: Nothing.

Cons: The reservation wasn't honored and the agent didn't care.

Cons: The airport agents use high-pressure tactics to try to force passengers to buy your insurance when they don't need it. In the end, I decided not to rent from Payless and went somewhere else that did not play this game.

Horrible service

Pros: There is nothing to like about Payless.

Cons: Only book with Payless if you won the lottery and you need to be somewhere by a certain time to claim the money and they are literally the only option you have left. IF the person working the counter even knows they are employed with the company and has an idea of what a rental car is, consider yourself the luckiest person on earth! You beat the odds of having won the lottery and being able to actually rent a car from Payless. Odds are about the same.

A reservation is not a reservation

Cons: When I called to confirm, they told me they were low on cars and getting one unlikely but I said I had a reservation. They said that is only if they had enough cars and that reservations didn't necessarily guarantee because they were a smaller company. So I obviously had to cancel. At least the representative was honest. I appreciate that part and told him so.