10.0 Excellent13 May 2022
There was no thrifty worker the entire time. We doubt directly with the hertz employee and she was awesome
4.0 Okay10 Apr 2022
I reserved a full-sized car, but on pickup all they had left was a Van... If there wasn' going to be a full-sized car available on pick-up I should have been informed. I had no choice but to take the van. Upset and disappointed. This was my first rental from Thrifty. For a Van, it was very nice and comfortable...for a Van. Upon drop-off, the guy was very brisk, dismissive, and unfriendly. I'm not one who needs their butt kised, and he seemed to be busy, but that's no excuse. It made my experience even less enjoyable. The price was exorbitant in my opinion. They say it's because of Covid, and I guess that's business to take atvantage of a situation, but I will be much less lilely to rent a vehicle in the future with prices that high.
10.0 Excellent23 Nov 2021
Staff was friendly and provided fast, easy service. The rental car was very clean. Overall great experience
10.0 Excellent18 Nov 2021
Best customer service she was wonderful!
6.0 Good23 Oct 2021
We had to wait 45 minutes after checking at the counter, and only a van or pick up was available. The van was fine and the drop off went fine.
1.9 Horrible15 Oct 2021
Showed up to the desk and their technology wouldn’t work so had to use Avis.
7.9 Good11 Oct 2021
Pick up took a long time, like it does for almost every rental car place. The issue this time was my driver’s license wouldn’t scan. Otherwise was awesome. Car was great. Drop off easy.
10.0 Excellent10 Oct 2021
Car was very nice, but not very clean due to our taking the wrong car by mistake. The guy at the gate made the change in our contract since this car as available.
1.9 Horrible14 Aug 2021
Overcharged me for a day and now am unable to speak to anyone to dispute these charges.
3.9 Mediocre21 Jul 2021
I was charged $124 by thrifty even though during booking Kayak indicated total price $117 Credit card machine did not work Agent was rude during car pickup Car was not clean, lot of papers lying around There was no one at car return, I had to go back inside the airport to return the key