Guest reviews
Overall rating
7.3
Good
Based on 70 reviews
Cleanliness
7.6
Comfort
7.4
Pick-up/Drop-off
7.3
Value for money
7.2
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
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2.0
Pros: nothing
Cons: they could have told me i booked on a holiday by accident
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2.0
Cons: I will never rent from this company again!!! It has the worst customer service ever!! I spent over 4 hours on the phone..... 3 separate calls .... to see if I could get a larger vehicle. Long story short... I didn’t get a larger vehicle AND I was charged $100 to cancel the reservation. The company basically stole $100. I was trying to move my daughter across the country to college and they didn’t care. Free $100.
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10.0
Pros: Excellent staff at this location. The car was a pleasure to drive (GMC Acadia). Kayak found the absolute best price and I won't forget that for future trips.
Cons: Nothing. It was textbook perfect.
review from
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10.0
Pros: The station manager Vera, went out of her way to help me arrange pickup. The vehicle was as expected and the return was super easy. Overall, one of the best rental experiences I have had. Thank you!
Cons: Nothing that I can think of.
review from
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2.0
Cons: Did not rent as they would not accept my credit card nor my daughters debit card at the counter
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2.0
Pros: Nothing
Cons: Car could have been immediately ready;car could have been clean;there could have been a refund for unused rental time;The hertz storefront could have been clean and tidy. It looks shabby, unclean and badly needs a paint job.
review from
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2.8
Pros: The return was easy.
Cons: In rented a minivan but at pickup they stated that the van had been sold and was no longer available. I had to get an SUV instead, which was not ideal as I was traveling with small children and was needing the storage and convenience of a van. The car I received had not been cleaned well.
review from
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6.0
Pros: Severely understaffed when I went to return vehicle. Very capable staff member but no additional help. Over 5 people waiting for service, phone ringing incessantly and I felt sorry for him. Poor management strategy to handle a busy Saturday business day with shortened hours this way.
Cons: Be PREPARED to wait. I won't use HERTZ ever again. Bad taste in my mouth.
review from
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2.0
Pros: I had a terrible experience with Hertz. I got a call 2 hours before my arrival that they were sorry, but they would not have a car for me (even though I had a reservation). Their only solution was to suggest I try another Hertz location. They, too, were out of cars.
Cons: Since the other Hertz was also out of cars, they had NO other ideas. I was just in a new place, needing a car and completely out of luck. Thank goodness for Alamo - they got me all set up and thankfully didn't charge me an outrageous rate.
review from
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4.4
Cons: Price commitment
review from
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10.0
I’ve never realize that Chrysler can manufacture these nice vans
Pros: The van that we received in Greensboro was just plain awesome. I didn’t realize that Chrysler was manufacturing these nice vans. This is the first time in my life I’m really considering purchasing an American car.
Cons: N/a
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8.0
Pros: Great service at the pick up counter. Nice car, which I enjoyed driving.
Cons: Started the car for the first time and the maintenance light came on for "Oil". An hour into the trip the bluetooth connection between my phone and the car stopped. When I tried to use the alternate jack of the car instead, it seemed like something was in the port, keeping me from inserting my plug. On the second day, the car's navigation system stopped allowing me to input addresses. The car was a nice car but it definitely needed to be serviced.
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