6.0 Good5 May 2017
almost double charged for insuranceafter checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.
8.0 Excellent4 May 2017
$50 for prefilled gas is rediculus when the rental filled up with $15.
10.0 Excellent3 May 2017
Shuttle there when I walked out, drove to the rental car office, checked in for my car, out in car within 15 minutes! Superior service and the best was choosing my own car from a row of 10 vehicles. Another awesome add on: Maps being provided on shuttle so, you could have handy to quickly glance while traveling.The entire process was seamless - great job, Hertz!
6.0 Good1 May 2017
It was nice being able to pick the car. However, there were only three cars available.When I picked up the car, the tire pressure light was lit. I checked the air in all tires, since I didn't know which tire it was! The next day, we had a flat! No spare! There was an inflation kit, but it works with the lighter/power port which was non functional! They were going to charge me over $80 for roadside assistance. Luckily, I have AAA. The tire was not able to be fixed, so I had to buy a tire! However, the manager of the Hertz did refund that cost.
9.2 Excellent22 Apr 2017
Easy, fast, efficientSmooth process. Good price.The car smelled like smoke. That was the only negative thing we experienced.
5.6 Okay20 Apr 2017
Costly 1 way trip!One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!
9.6 Excellent18 Apr 2017
VWJetta rentalComfortable & economical vehicle which met our needs well. Pick-up and drop-off were quick and easy. Personnel were pleasant, helpful, and professional.Vibration in front end at 70 mph -- either alignment issue or a tire balancing problem -- made it less pleasant than it could have been.
10.0 Excellent14 Mar 2017
The car performed perfectly and it was the right size for a few friends and me.Nothing
2.0 Mediocre10 Mar 2017
Hidden fees, dishonest companySo called convenience when picking up, upcharged for services that I never used not agreed to, increased the cost 100 percent!Almost twice the cost in hidden fees, and rude, unknowledgable customer service when trying to resolve the issue. I'm very disappointed in quality and service.
3.6 Mediocre13 Feb 2017
--dirty car --very, very banged up car --service on both sides was unclear, disjointed