Car Rental at Raleigh-Durham Airport

1 location at Raleigh-Durham Airport

╳

Enterprise reviews

Car hire locations

Enterprise

Locations at Raleigh-Durham Airport

1008 Rental Car Dr

+1 844 942 0329

All Enterprise reviews

Enterprise reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

car was clean

pick up and drop

pick up the car

great customer

great service

friendly staff

car was great

great car

great experience

airport location

great price

picked up the car

drop the car

7.2

Pros: The check in and checkout processes were the fastest ever. It was incredible.

Cons: The car was grossly dirty inside. Seats were badly stained and it smelled of old smoke.

Reviewed Aug 2019

review from
10.0

Pros: Excellent rate on a last minute, walk up reservation.

Reviewed Jul 2019

review from
8.8

Pros: The car is clean and new and easy to drive.

Cons: I never received my itemized receipt and the price shown on my credit card statement ended up being 50+ dollars than quoted on the website and at check out. I contacted them they never gave a clear explanation

Reviewed Jul 2019

review from
10.0

Pros: Staff was friendly and attentive and drop off was a breeze

Cons: Nothing. An optimum experience

Reviewed Apr 2019

review from
9.6

Pros: Overall great experience

Cons: The Ford seats were very uncomfotable

Reviewed Mar 2019

review from
10.0

Pros: Yes!

Cons: Everything was easy and perfect

Reviewed Feb 2019

review from
8.0

Great customer Service

Pros: The customer service was fantastic. From pick up to drop off, it was top notch.

Cons: That particular vehicle needed either redesign or new tires. Did not handle well in the rain at all. I could not tell if it was just the design of the vehicle or the actual tires and did not check in the rain.

Reviewed Nov 2018

review from
10.0

Great

Pros: Great rental

Cons: Nothing

Reviewed Nov 2018

review from
10.0

Pros: Excellent service folks at both RDU & Bethesda (Wisconsin St) locations

Reviewed Oct 2018

review from
10.0

Great Experience

Pros: Excellent customer service

Reviewed Sep 2018

review from
5.6

Cleanliness and transpoonder

Pros: Ease of p pickup and dropoff

Cons: Exterior barely clean and backseat dirty. They did not offer a rollaway transponder, nor even mention toll payments until I asked how the tolls were paid when the car was dropped off.

Reviewed Jul 2017

review from
10.0

Excellent Customer Service

Pros: In and out in no time at all.

Reviewed May 2017

review from

10.0

Pros: Excellent rate on a last minute, walk up reservation.

Reviewed Jul 2019

review from
8.8

Pros: The car is clean and new and easy to drive.

Cons: I never received my itemized receipt and the price shown on my credit card statement ended up being 50+ dollars than quoted on the website and at check out. I contacted them they never gave a clear explanation

Reviewed Jul 2019

review from
10.0

Pros: Staff was friendly and attentive and drop off was a breeze

Cons: Nothing. An optimum experience

Reviewed Apr 2019

review from
9.6

Pros: Overall great experience

Cons: The Ford seats were very uncomfotable

Reviewed Mar 2019

review from
10.0

Pros: Yes!

Cons: Everything was easy and perfect

Reviewed Feb 2019

review from
10.0

Great

Pros: Great rental

Cons: Nothing

Reviewed Nov 2018

review from
10.0

Pros: Excellent service folks at both RDU & Bethesda (Wisconsin St) locations

Reviewed Oct 2018

review from
10.0

Great Experience

Pros: Excellent customer service

Reviewed Sep 2018

review from
10.0

Excellent Customer Service

Pros: In and out in no time at all.

Reviewed May 2017

review from

7.2

Pros: The check in and checkout processes were the fastest ever. It was incredible.

Cons: The car was grossly dirty inside. Seats were badly stained and it smelled of old smoke.

Reviewed Aug 2019

review from
8.0

Great customer Service

Pros: The customer service was fantastic. From pick up to drop off, it was top notch.

Cons: That particular vehicle needed either redesign or new tires. Did not handle well in the rain at all. I could not tell if it was just the design of the vehicle or the actual tires and did not check in the rain.

Reviewed Nov 2018

review from

5.6

Cleanliness and transpoonder

Pros: Ease of p pickup and dropoff

Cons: Exterior barely clean and backseat dirty. They did not offer a rollaway transponder, nor even mention toll payments until I asked how the tolls were paid when the car was dropped off.

Reviewed Jul 2017

review from

Rated no. 2

Alamo

9.0 Excellent (158 reviews)

1 location at Raleigh-Durham Airport

╳

Alamo reviews

Car hire locations

Alamo

Locations at Raleigh-Durham Airport

1001 Rental Car Dr

+1 844 370 3980

All Alamo reviews

Alamo reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

great car

easy drop

friendly staff

great service

great price

car was great

great experience

car available

drop off the car

picked up the car

great value

9.2

Pros: quick in and out

Cons: Car interior could have been cleaner (empty water bottles, luggage tags under seat upon pick-up)

Reviewed Jun 2019

review from
8.0

Pros: The car, drop off was easy.

Cons: We waited for 30 min for a shuttle when finally another car rental company had to give us a ride to the Alamo counter. It was absurd

Reviewed Apr 2019

review from
9.6

Cons: The price was a little high.

Reviewed Apr 2019

review from
6.4

Pros: My pick-up person was not friendly. He acted annoyed that I was even there.

Reviewed Mar 2019

review from
5.6

Cons: The car we had, a jeep Cherokee, only had 20k Mike's,however, 1 day in the car stalled while driving... multiple times. The car wouldn't go over 10mph. We were able to make it to thehotel, but the evening was shot. Disappointed that they didn't even offer a credit for the issue.

Reviewed Mar 2019

review from
10.0

Pros: Top 2 associates in th rental business

Reviewed Feb 2019

review from
6.4

Cons: Don’t seem to spend much time on their cars after return

Reviewed Feb 2019

review from
10.0

Pros: Excellent,low mileage vehicle. Speedy counter service

Reviewed Jan 2019

review from
9.6

Pros: Car was in excellent shape and looked brand new

Cons: I didn’t like all the extra fees on my bill.

Reviewed Jan 2019

review from
10.0

Pros: Quick and efficient drop off.

Reviewed Dec 2018

review from
10.0

Pros: Quick pick up and drop off

Cons: Nothing, it was really the best rental car experience Ive had

Reviewed Dec 2018

review from
2.0

Never rent Alamo

Cons: Was double charged on my card for extra after pre-paying for my car and the person at the desk couldn’t explain why I had two charges. Also was told the insurance I bought through kayak was not sufficient and I needed to buy insurance through Alamo.

Reviewed Dec 2018

review from

9.2

Pros: quick in and out

Cons: Car interior could have been cleaner (empty water bottles, luggage tags under seat upon pick-up)

Reviewed Jun 2019

review from
9.6

Cons: The price was a little high.

Reviewed Apr 2019

review from
10.0

Pros: Top 2 associates in th rental business

Reviewed Feb 2019

review from
10.0

Pros: Excellent,low mileage vehicle. Speedy counter service

Reviewed Jan 2019

review from
9.6

Pros: Car was in excellent shape and looked brand new

Cons: I didn’t like all the extra fees on my bill.

Reviewed Jan 2019

review from
10.0

Pros: Quick and efficient drop off.

Reviewed Dec 2018

review from
10.0

Pros: Quick pick up and drop off

Cons: Nothing, it was really the best rental car experience Ive had

Reviewed Dec 2018

review from

8.0

Pros: The car, drop off was easy.

Cons: We waited for 30 min for a shuttle when finally another car rental company had to give us a ride to the Alamo counter. It was absurd

Reviewed Apr 2019

review from

6.4

Pros: My pick-up person was not friendly. He acted annoyed that I was even there.

Reviewed Mar 2019

review from
5.6

Cons: The car we had, a jeep Cherokee, only had 20k Mike's,however, 1 day in the car stalled while driving... multiple times. The car wouldn't go over 10mph. We were able to make it to thehotel, but the evening was shot. Disappointed that they didn't even offer a credit for the issue.

Reviewed Mar 2019

review from
6.4

Cons: Don’t seem to spend much time on their cars after return

Reviewed Feb 2019

review from
2.0

Never rent Alamo

Cons: Was double charged on my card for extra after pre-paying for my car and the person at the desk couldn’t explain why I had two charges. Also was told the insurance I bought through kayak was not sufficient and I needed to buy insurance through Alamo.

Reviewed Dec 2018

review from

Rated no. 3

Hertz

8.2 Excellent (45 reviews)

1 location at Raleigh-Durham Airport

╳

Hertz reviews

Car hire locations

Hertz

Locations at Raleigh-Durham Airport

1017 Rental Car Dr

+1 919 840 4875

All Hertz reviews

Hertz reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

pick up and drop

car available

drop the car

great car

picked up the car

car was great

great service

rented a car

friendly staff

great experience

6.0

almost double charged for insurance

Cons: after checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.

Reviewed May 2017

review from
8.0

Cons: $50 for prefilled gas is rediculus when the rental filled up with $15.

Reviewed May 2017

review from
10.0

Pros: Shuttle there when I walked out, drove to the rental car office, checked in for my car, out in car within 15 minutes! Superior service and the best was choosing my own car from a row of 10 vehicles. Another awesome add on: Maps being provided on shuttle so, you could have handy to quickly glance while traveling.

Cons: The entire process was seamless - great job, Hertz!

Reviewed May 2017

review from
6.0

Pros: It was nice being able to pick the car. However, there were only three cars available.

Cons: When I picked up the car, the tire pressure light was lit. I checked the air in all tires, since I didn't know which tire it was! The next day, we had a flat! No spare! There was an inflation kit, but it works with the lighter/power port which was non functional! They were going to charge me over $80 for roadside assistance. Luckily, I have AAA. The tire was not able to be fixed, so I had to buy a tire! However, the manager of the Hertz did refund that cost.

Reviewed May 2017

review from
9.2

Easy, fast, efficient

Pros: Smooth process. Good price.

Cons: The car smelled like smoke. That was the only negative thing we experienced.

Reviewed Apr 2017

review from
5.6

Costly 1 way trip!

Pros: One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!

Cons: One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!

Reviewed Apr 2017

review from
9.6

VWJetta rental

Pros: Comfortable & economical vehicle which met our needs well. Pick-up and drop-off were quick and easy. Personnel were pleasant, helpful, and professional.

Cons: Vibration in front end at 70 mph -- either alignment issue or a tire balancing problem -- made it less pleasant than it could have been.

Reviewed Apr 2017

review from
10.0

Pros: The car performed perfectly and it was the right size for a few friends and me.

Cons: Nothing

Reviewed Mar 2017

review from
2.0

Hidden fees, dishonest company

Pros: So called convenience when picking up, upcharged for services that I never used not agreed to, increased the cost 100 percent!

Cons: Almost twice the cost in hidden fees, and rude, unknowledgable customer service when trying to resolve the issue. I'm very disappointed in quality and service.

Reviewed Mar 2017

review from
3.6

Cons: --dirty car --very, very banged up car --service on both sides was unclear, disjointed

Reviewed Feb 2017

review from
10.0

Pros: Pick up was easy, drop off was easy

Cons: The car smelled like cigarettes. My daughter has asthma, we had to ride with the windows down in 35 degree weather!

Reviewed Jan 2017

review from
9.2

Pros: Ease of booking and price.

Cons: It was difficult to determine the interior size of the vehicle when booking. The Jeep Compass was too small for 4 adults and a car seat, so we had to upgrade to a larger vehicle to drive home, and incur additional costs.

Reviewed Nov 2016

review from

10.0

Pros: Shuttle there when I walked out, drove to the rental car office, checked in for my car, out in car within 15 minutes! Superior service and the best was choosing my own car from a row of 10 vehicles. Another awesome add on: Maps being provided on shuttle so, you could have handy to quickly glance while traveling.

Cons: The entire process was seamless - great job, Hertz!

Reviewed May 2017

review from
9.2

Easy, fast, efficient

Pros: Smooth process. Good price.

Cons: The car smelled like smoke. That was the only negative thing we experienced.

Reviewed Apr 2017

review from
9.6

VWJetta rental

Pros: Comfortable & economical vehicle which met our needs well. Pick-up and drop-off were quick and easy. Personnel were pleasant, helpful, and professional.

Cons: Vibration in front end at 70 mph -- either alignment issue or a tire balancing problem -- made it less pleasant than it could have been.

Reviewed Apr 2017

review from
10.0

Pros: The car performed perfectly and it was the right size for a few friends and me.

Cons: Nothing

Reviewed Mar 2017

review from
10.0

Pros: Pick up was easy, drop off was easy

Cons: The car smelled like cigarettes. My daughter has asthma, we had to ride with the windows down in 35 degree weather!

Reviewed Jan 2017

review from
9.2

Pros: Ease of booking and price.

Cons: It was difficult to determine the interior size of the vehicle when booking. The Jeep Compass was too small for 4 adults and a car seat, so we had to upgrade to a larger vehicle to drive home, and incur additional costs.

Reviewed Nov 2016

review from

8.0

Cons: $50 for prefilled gas is rediculus when the rental filled up with $15.

Reviewed May 2017

review from

6.0

almost double charged for insurance

Cons: after checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.

Reviewed May 2017

review from
6.0

Pros: It was nice being able to pick the car. However, there were only three cars available.

Cons: When I picked up the car, the tire pressure light was lit. I checked the air in all tires, since I didn't know which tire it was! The next day, we had a flat! No spare! There was an inflation kit, but it works with the lighter/power port which was non functional! They were going to charge me over $80 for roadside assistance. Luckily, I have AAA. The tire was not able to be fixed, so I had to buy a tire! However, the manager of the Hertz did refund that cost.

Reviewed May 2017

review from
5.6

Costly 1 way trip!

Pros: One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!

Cons: One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!

Reviewed Apr 2017

review from
2.0

Hidden fees, dishonest company

Pros: So called convenience when picking up, upcharged for services that I never used not agreed to, increased the cost 100 percent!

Cons: Almost twice the cost in hidden fees, and rude, unknowledgable customer service when trying to resolve the issue. I'm very disappointed in quality and service.

Reviewed Mar 2017

review from
3.6

Cons: --dirty car --very, very banged up car --service on both sides was unclear, disjointed

Reviewed Feb 2017

review from

Rated no. 4

Thrifty

8.0 Excellent (97 reviews)

1 location at Raleigh-Durham Airport

╳

Thrifty reviews

Car hire locations

Thrifty

Locations at Raleigh-Durham Airport

1009 Rental Car Drive

+1 877 283 0898

All Thrifty reviews

Thrifty reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

pick up and drop

great car

car was great

picked up the car

compact car

drop off the car

great price

friendly staff

car smelled

long line

6.8

Cons: We were quoted 114.00 and was charged 420.00 still waiting to see if we get anything back I’m not happy at all

Reviewed Sep 2019

review from
6.8

Pros: Pickup and drop off was good

Cons: The price was plenty high

Reviewed Sep 2019

review from
7.6

Pros: The Cadillac.

Cons: Thrifty should get the return system where you get your final bill via mobile device instead of having to wait on line in the office.

Reviewed Aug 2019

review from
9.2

Cons: Tires were over inflated (41 psi vs. Jeep 36 psi recommended). This made the steering feel very vague on center. After ~50 miles dropped pressure to 34 psi and issue was much reduced but still present.

Reviewed Jul 2019

review from
9.2

Cons: Less time in line.

Reviewed Jul 2019

review from
10.0

Pros: Easy and quick pickup, quality vehicle for the cost.

Reviewed Jul 2019

review from
7.6

Cons: When I went to pick the 7 passenger SUV up, I was told that they were going to rent me a 5 passenger SUV. I told the agent that I'd rented a 7 passenger SUV, and the agent responded that they were out of that vehicle, but would "upgrade" me to a mini van.... they "found" a 7 passenger vehicle. . . .

Reviewed Jun 2019

review from
4.4

Cons: Pickup and drop off were terrible. 1 hour wait times even though we had a reservation. Way under-staffed

Reviewed May 2019

review from
4.8

Cons: Said they'd email a receipt, but never did. Probably because they wanted me gone before they raised the price by 20%. Makes no sense. The simplest grocery store gives me a receipt before I leave, why can't a national chain?

Reviewed May 2019

review from
10.0

Pros: Everything was good and easy no issues. Pickup truck was nice and new.

Reviewed Mar 2019

review from
10.0

Cons: The condition of the bus that took us to and from the terminal. But no biggie

Reviewed Mar 2019

review from
10.0

Pros: It was fast and easy.

Cons: nothing

Reviewed Mar 2019

review from

9.2

Cons: Tires were over inflated (41 psi vs. Jeep 36 psi recommended). This made the steering feel very vague on center. After ~50 miles dropped pressure to 34 psi and issue was much reduced but still present.

Reviewed Jul 2019

review from
9.2

Cons: Less time in line.

Reviewed Jul 2019

review from
10.0

Pros: Easy and quick pickup, quality vehicle for the cost.

Reviewed Jul 2019

review from
10.0

Pros: Everything was good and easy no issues. Pickup truck was nice and new.

Reviewed Mar 2019

review from
10.0

Cons: The condition of the bus that took us to and from the terminal. But no biggie

Reviewed Mar 2019

review from
10.0

Pros: It was fast and easy.

Cons: nothing

Reviewed Mar 2019

review from

6.8

Cons: We were quoted 114.00 and was charged 420.00 still waiting to see if we get anything back I’m not happy at all

Reviewed Sep 2019

review from
6.8

Pros: Pickup and drop off was good

Cons: The price was plenty high

Reviewed Sep 2019

review from
7.6

Pros: The Cadillac.

Cons: Thrifty should get the return system where you get your final bill via mobile device instead of having to wait on line in the office.

Reviewed Aug 2019

review from
7.6

Cons: When I went to pick the 7 passenger SUV up, I was told that they were going to rent me a 5 passenger SUV. I told the agent that I'd rented a 7 passenger SUV, and the agent responded that they were out of that vehicle, but would "upgrade" me to a mini van.... they "found" a 7 passenger vehicle. . . .

Reviewed Jun 2019

review from

4.4

Cons: Pickup and drop off were terrible. 1 hour wait times even though we had a reservation. Way under-staffed

Reviewed May 2019

review from
4.8

Cons: Said they'd email a receipt, but never did. Probably because they wanted me gone before they raised the price by 20%. Makes no sense. The simplest grocery store gives me a receipt before I leave, why can't a national chain?

Reviewed May 2019

review from

Rated no. 5

Dollar

7.7 Good (204 reviews)

1 location at Raleigh-Durham Airport

╳

Dollar reviews

Car hire locations

Dollar

Locations at Raleigh-Durham Airport

1009 Rental Car Drive

+1 866 434 2226

All Dollar reviews

Dollar reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

credit card

pick up and drop

great car

car i reserved

car was great

car available

picked up the car

great value

drop the car

great price

great experience

friendly staff

10.0

Pros: yes, friendly, accommodating, helpful.

Reviewed Jun 2019

review from
8.0

Pros: Yes, friendly staff.

Reviewed May 2019

review from
10.0

Would rent from Dollar again

Pros: The staff was exceptionally courteous and helpful.

Reviewed Nov 2018

review from
7.6

Pros: The size was fine for me and my daughter. To fill the car with gas was good.

Cons: There was no alarm, no keyless entry, it took about 5 minutes for me to find the trunk release. There was not a way to get into the trunk without going into the car. For the year of the car, it was dated. I expected those simple things with the vehicle. But, overall the car did what I need it to do.

Reviewed Sep 2018

review from
6.0

Pros: They had my reservation. Attrndent was polite

Cons: Dirty interior and someone had been smoking in it. No amount of spray covers up stale smoke to a non smoker. About $184. In unexpected fees tacked on to rental. Had to wait for them to locate a car like I reserved.

Reviewed Jul 2018

review from
6.8

Pros: Dropping off the vehicle was very quick, easy and painless.

Cons: Would like to get the vehicle that was reserved and not offered what ever there are plenty of. Why reserve if the cars are not available?

Reviewed Mar 2018

review from
7.6

Average car rental performance.

Pros: Car was clean and pretty nice for premium car.

Cons: Check out took too long with a long line. Check in took way too long to get printed receipt.

Reviewed Mar 2018

review from
8.0

Pros: Cleanliness, ease of drop off, didn't have to wait too long for shuttle,

Cons: Price when picking up was different than when I booked...different than confirmed amount. Took agent 3 tries to get it right....blamed it on new computer system. If I wasn't paying attention, would've been overcharged.....makes it seem a little shady.

Reviewed Mar 2018

review from
10.0

Service as expected

Pros: No advance payment. Once you book , pay when you pick up the car

Cons: tire pressure was low. i filled them and went well through out my tour of 10 days. it was because of Dollar car rental from where I picked the car. RDU airport.

Reviewed Jan 2018

review from
6.0

Satisfactory rental

Pros: Only waited 15minutes for shuttle. No waiting at check in. Return was quick.

Cons: Customer service rep just ok. Handed us keys without explaining where to find car. We agreed to gas fill up option which was stupid on our part. Dollar gas was 40 cents higher than local gas.

Reviewed Dec 2017

review from
10.0

Excellent service

Pros: The car I reserved had too small a trunk, so they quickly switched me to a larger car and it worked out great.

Reviewed Dec 2017

review from
6.0

HIdden cost

Pros: Given lots of good choices for which car in that class I wanted at pickup.

Cons: Informed at pickup that they charge a fee for spouse to drive rental, which is included in every other rental I've ever experienced.

Reviewed Nov 2017

review from

10.0

Pros: yes, friendly, accommodating, helpful.

Reviewed Jun 2019

review from
10.0

Would rent from Dollar again

Pros: The staff was exceptionally courteous and helpful.

Reviewed Nov 2018

review from
10.0

Service as expected

Pros: No advance payment. Once you book , pay when you pick up the car

Cons: tire pressure was low. i filled them and went well through out my tour of 10 days. it was because of Dollar car rental from where I picked the car. RDU airport.

Reviewed Jan 2018

review from
10.0

Excellent service

Pros: The car I reserved had too small a trunk, so they quickly switched me to a larger car and it worked out great.

Reviewed Dec 2017

review from

8.0

Pros: Yes, friendly staff.

Reviewed May 2019

review from
7.6

Pros: The size was fine for me and my daughter. To fill the car with gas was good.

Cons: There was no alarm, no keyless entry, it took about 5 minutes for me to find the trunk release. There was not a way to get into the trunk without going into the car. For the year of the car, it was dated. I expected those simple things with the vehicle. But, overall the car did what I need it to do.

Reviewed Sep 2018

review from
6.8

Pros: Dropping off the vehicle was very quick, easy and painless.

Cons: Would like to get the vehicle that was reserved and not offered what ever there are plenty of. Why reserve if the cars are not available?

Reviewed Mar 2018

review from
7.6

Average car rental performance.

Pros: Car was clean and pretty nice for premium car.

Cons: Check out took too long with a long line. Check in took way too long to get printed receipt.

Reviewed Mar 2018

review from
8.0

Pros: Cleanliness, ease of drop off, didn't have to wait too long for shuttle,

Cons: Price when picking up was different than when I booked...different than confirmed amount. Took agent 3 tries to get it right....blamed it on new computer system. If I wasn't paying attention, would've been overcharged.....makes it seem a little shady.

Reviewed Mar 2018

review from

6.0

Pros: They had my reservation. Attrndent was polite

Cons: Dirty interior and someone had been smoking in it. No amount of spray covers up stale smoke to a non smoker. About $184. In unexpected fees tacked on to rental. Had to wait for them to locate a car like I reserved.

Reviewed Jul 2018

review from
6.0

Satisfactory rental

Pros: Only waited 15minutes for shuttle. No waiting at check in. Return was quick.

Cons: Customer service rep just ok. Handed us keys without explaining where to find car. We agreed to gas fill up option which was stupid on our part. Dollar gas was 40 cents higher than local gas.

Reviewed Dec 2017

review from
6.0

HIdden cost

Pros: Given lots of good choices for which car in that class I wanted at pickup.

Cons: Informed at pickup that they charge a fee for spouse to drive rental, which is included in every other rental I've ever experienced.

Reviewed Nov 2017

review from

Rated no. 6

Budget

7.4 Good (134 reviews)

1 location at Raleigh-Durham Airport

╳

Budget reviews

Car hire locations

Budget

Locations at Raleigh-Durham Airport

1000 Rental Car Drive

+1 919 840 4781

All Budget reviews

Budget reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

great car

car available

car was great

drop off the car

easy drop

picked up the car

long line

took a few minutes

great service

car smelled

friendly staff

great experience

9.2

Pros: The car is in good condition. The drop off is easy. The bill is clear.

Cons: Could take a while to get the car if there is a waiting line.

Reviewed Aug 2019

review from
7.2

Pros: Pick up experience was really bad. Had to wait for almost 20 mins after an 24+ hour travel. Agent did not specify it is going to take this long (note i did not walk in to pickup, but had a reservation)

Cons: Should have informed pickup going to take longer and given an alternative.

Reviewed Jul 2019

review from
8.8

Cons: The car had been wrecked on one side that they rented us which had the fender detached on the front passenger side. It had dents with white X’s on it.

Reviewed Jun 2019

review from
6.0

Pros: The car itself was amazing. Brand new.

Cons: Drop off staff was rude at the Raleigh Durham airport. No greeting when I greeted them, I explained my situation that they triple charged my daily rental which was previously reserved at $17/day and the guy was zero help and just completely condescending

Reviewed Jun 2019

review from
8.8

Pros: Good car, friendly staff.

Cons: Car could have been cleaned better.

Reviewed Jun 2019

review from
10.0

Pros: Everything went very smoothly. Staff in both pickup and dropoff locations were great. Thank you Budgrt!

Cons: Cant think of anything that could be better. All was great

Reviewed Jun 2019

review from
10.0

Cons: Could use some instructions for finding the Budget office at 3 S Tunnel Rd in Asheville. You have to know to come inside the shopping mall. Park outside, they’ll locate the car.

Reviewed Apr 2019

review from
2.4

Pros: There was nothing pleasant about this experience.

Cons: The customer service was terrible and highly unprofessional and the car smelled horribly moldy and musty and was an auctioned car from hurricane michael. I will never rent with budget again.

Reviewed Feb 2019

review from
10.0

Pros: The staff. The car. Everything was just incredible.

Reviewed Jan 2019

review from
5.2

Worst car pick up

Cons: An hour and a half to get through car pick up. No respect for their patrons time.

Reviewed Sep 2018

review from
10.0

Great Customer Service

Pros: When I went to pick up the vehicle there was a line so more employees came out to help. That was great!

Reviewed Aug 2018

review from
2.0

Pros: Nothing

Cons: high miles noisy smelly car

Reviewed Aug 2018

review from

9.2

Pros: The car is in good condition. The drop off is easy. The bill is clear.

Cons: Could take a while to get the car if there is a waiting line.

Reviewed Aug 2019

review from
8.8

Cons: The car had been wrecked on one side that they rented us which had the fender detached on the front passenger side. It had dents with white X’s on it.

Reviewed Jun 2019

review from
8.8

Pros: Good car, friendly staff.

Cons: Car could have been cleaned better.

Reviewed Jun 2019

review from
10.0

Pros: Everything went very smoothly. Staff in both pickup and dropoff locations were great. Thank you Budgrt!

Cons: Cant think of anything that could be better. All was great

Reviewed Jun 2019

review from
10.0

Cons: Could use some instructions for finding the Budget office at 3 S Tunnel Rd in Asheville. You have to know to come inside the shopping mall. Park outside, they’ll locate the car.

Reviewed Apr 2019

review from
10.0

Pros: The staff. The car. Everything was just incredible.

Reviewed Jan 2019

review from
10.0

Great Customer Service

Pros: When I went to pick up the vehicle there was a line so more employees came out to help. That was great!

Reviewed Aug 2018

review from

7.2

Pros: Pick up experience was really bad. Had to wait for almost 20 mins after an 24+ hour travel. Agent did not specify it is going to take this long (note i did not walk in to pickup, but had a reservation)

Cons: Should have informed pickup going to take longer and given an alternative.

Reviewed Jul 2019

review from

6.0

Pros: The car itself was amazing. Brand new.

Cons: Drop off staff was rude at the Raleigh Durham airport. No greeting when I greeted them, I explained my situation that they triple charged my daily rental which was previously reserved at $17/day and the guy was zero help and just completely condescending

Reviewed Jun 2019

review from
2.4

Pros: There was nothing pleasant about this experience.

Cons: The customer service was terrible and highly unprofessional and the car smelled horribly moldy and musty and was an auctioned car from hurricane michael. I will never rent with budget again.

Reviewed Feb 2019

review from
5.2

Worst car pick up

Cons: An hour and a half to get through car pick up. No respect for their patrons time.

Reviewed Sep 2018

review from
2.0

Pros: Nothing

Cons: high miles noisy smelly car

Reviewed Aug 2018

review from

Rated no. 7

E-Z Rent-A-Car

7.0 Good (74 reviews)

1 location at Raleigh-Durham Airport

╳

E-Z Rent-A-Car reviews

Car hire locations

E-Z Rent-A-Car

Locations at Raleigh-Durham Airport

1015 Trade Dr

+1 919 787 7262

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

credit card

car available

returned the car

use this company

car was great

great car

waited over an hour

long line

poor customer

great service

9.6

Pros: The staff was friendly & helpful

Cons: I really had no problems

Reviewed Jul 2019

review from
8.4

Pros: The customer service rep was very friendly and gave me all the information I needed to get me on my way.

Cons: The vehicle we were given was not the one I agreed to rent, but was a comparable substitute. The paint was a little scratched up, and could have been washed up.

Reviewed Apr 2019

review from
9.6

Pros: We were lucky to have rented an SUV that only had 24 miles on it. There was still plastic covering parts of the console. This was the first time I had driven this sort of vehicle. It had a ton of features and was super comfortable.

Cons: It was difficult to find the car rental location and when I called it was hard to get ahold of someone to clarify directions. The agent was all by herself and couldn’t manage the desk and the phone by herself without effecting the quality of service, but she did the best she could and was great.

Reviewed Apr 2019

review from
10.0

Pros: staff was extremely friendly and helpful. Drop off was a breeze

Reviewed Mar 2019

review from
10.0

Pros: Great customer service and we really liked the Toyota Corolla rental car. Great experience and I would recommend.

Cons: Everything went well.

Reviewed Mar 2019

review from
4.4

Pros: The drop off was easy.

Cons: I had no idea they had reserved a huge mini-van for one person, that was uncomfortable with horrible gas mileage. Lesson learned. I will not be booking through Kayk again!

Reviewed Feb 2019

review from
8.4

Pros: Drop off very easy, nice person there. Pick up, only one agent at a somewhat more busy time. Price good.

Cons: A bit faster check in (pick up), but not a real problem.

Reviewed Feb 2019

review from
10.0

Pros: It all worked well and the car was good on gas.

Reviewed Jan 2019

review from
6.0

Get what you pay for (cheap)

Pros: I like the pickup and drop off process was pretty smooth.

Cons: The car, no option of using my own E-Z pass, extra fees.

Reviewed Jan 2019

review from
6.4

Pick up and Drop off delayed

Pros: New car

Cons: Slow service when picking up. No one to meet me at drop off time. I was charged for an extra hour and had to call customer service to remove extra hour of charges time, as the car was never seen at actual drop off time.

Reviewed Nov 2018

review from
9.6

Cons: Pick-up was slow. I recognize the late hour of our arrival for pick-up but almost nothing was done in advance and there was only one employee. He had to do the paper work, send the car through the car wash, etc. Drop-off just the opposite, excellent service.

Reviewed Mar 2018

review from
2.0

Cons: My flight was delayed so they gave my cart away. then I book another car flight gets in art 1140 pm do now they tell me you can't pick it up after 11pm . Crazy . I went to another co. I will never rent from them again. Very poor service. Very poor . Thanks for nothing . Ken

Reviewed Mar 2018

review from

9.6

Pros: The staff was friendly & helpful

Cons: I really had no problems

Reviewed Jul 2019

review from
9.6

Pros: We were lucky to have rented an SUV that only had 24 miles on it. There was still plastic covering parts of the console. This was the first time I had driven this sort of vehicle. It had a ton of features and was super comfortable.

Cons: It was difficult to find the car rental location and when I called it was hard to get ahold of someone to clarify directions. The agent was all by herself and couldn’t manage the desk and the phone by herself without effecting the quality of service, but she did the best she could and was great.

Reviewed Apr 2019

review from
10.0

Pros: staff was extremely friendly and helpful. Drop off was a breeze

Reviewed Mar 2019

review from
10.0

Pros: Great customer service and we really liked the Toyota Corolla rental car. Great experience and I would recommend.

Cons: Everything went well.

Reviewed Mar 2019

review from
10.0

Pros: It all worked well and the car was good on gas.

Reviewed Jan 2019

review from
9.6

Cons: Pick-up was slow. I recognize the late hour of our arrival for pick-up but almost nothing was done in advance and there was only one employee. He had to do the paper work, send the car through the car wash, etc. Drop-off just the opposite, excellent service.

Reviewed Mar 2018

review from

8.4

Pros: The customer service rep was very friendly and gave me all the information I needed to get me on my way.

Cons: The vehicle we were given was not the one I agreed to rent, but was a comparable substitute. The paint was a little scratched up, and could have been washed up.

Reviewed Apr 2019

review from
8.4

Pros: Drop off very easy, nice person there. Pick up, only one agent at a somewhat more busy time. Price good.

Cons: A bit faster check in (pick up), but not a real problem.

Reviewed Feb 2019

review from

4.4

Pros: The drop off was easy.

Cons: I had no idea they had reserved a huge mini-van for one person, that was uncomfortable with horrible gas mileage. Lesson learned. I will not be booking through Kayk again!

Reviewed Feb 2019

review from
6.0

Get what you pay for (cheap)

Pros: I like the pickup and drop off process was pretty smooth.

Cons: The car, no option of using my own E-Z pass, extra fees.

Reviewed Jan 2019

review from
6.4

Pick up and Drop off delayed

Pros: New car

Cons: Slow service when picking up. No one to meet me at drop off time. I was charged for an extra hour and had to call customer service to remove extra hour of charges time, as the car was never seen at actual drop off time.

Reviewed Nov 2018

review from
2.0

Cons: My flight was delayed so they gave my cart away. then I book another car flight gets in art 1140 pm do now they tell me you can't pick it up after 11pm . Crazy . I went to another co. I will never rent from them again. Very poor service. Very poor . Thanks for nothing . Ken

Reviewed Mar 2018

review from

Rated no. 8

Avis

6.9 Good (33 reviews)

1 location at Raleigh-Durham Airport

╳

Avis reviews

Car hire locations

Avis

Locations at Raleigh-Durham Airport

1016 Rental Car Drive

+1 919 840 4750

All Avis reviews

Avis reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

car was clean

great car

car available

great service

easy drop

car was great

returned the car

friendly staff

airport location

6.4

Pros: Quoted price was not the actual price.

Cons: Price could have been as quoted

Reviewed Jun 2019

review from
2.0

ripped off by AVIS in every which way you can imagine

Pros: NOTHING

Cons: - system was down when I picked up the car in and I was asked to write in my information on a piece of paper. It was like going back to 1975! - rude staff kept insisting for me to write down my info on a piece of paper when I already made the reservation on line. - I was given a car with noisy tires. - I was charged a large fee for returning the car to another city even though I returned it to the same place I picked it up from - charged a full day rental for bringing the car 5 hours late - how does one end up paying $219 for renting an economy car 29hrs with the same drop off and pick up? Ask AVIS, they will be more than happy to rip you off I expected more from AVIS. Instead I got the same shady service or rather lack of service one gets from FOX or EZ. I called repeatedly AVIS customer service to try and adjust the charge for the fact that I returned the car to the same location. Once they got your $ they will hold on to it for dear life. They won't let go no matter what you say or do. Shame on AVIS!

Reviewed Mar 2018

review from
8.4

Cons: Price was $10 higher than quoted!

Reviewed Sep 2017

review from
4.8

Location conveniently located.

Pros: Drop off process was quick and easy. Location was very close to the airport.

Cons: N/A

Reviewed Sep 2017

review from
6.8

Cons: The car needs to be serviced. It burns the gasoline very hard and I had to fight the entire journey to keep the steering straight. On the release of the steering the car drifting to the right. I had muscle contract

Reviewed Aug 2017

review from
10.0

#pitstop

Pros: Quick in and out. Shuttle service was great also.

Reviewed Jul 2017

review from
2.0

Suxk

Pros: I made a reservation for a late pick up and got to the hotel to find out that there was wasn't any cars available. The car that they gave me was dented up in the back the trunk wouldn't go up on it. So i had to pack my car down. Then the oul light said that the car was on 3%percent I had to stop off in New Jersey airport to get another car. Then they charged my credit card more extra money

Reviewed Dec 2016

review from
4.4

Desk at pick up was incredibly slow. Only 2 attend

Cons: Car was not clean and was old.

Reviewed Dec 2016

review from
4.8

They didn't have the car I reserved when we picked

Cons: They didn't have the car I reserved 2 months prior and gave us attitude for being an hour early which wouldn't have mattered, because they didn't get the car we originally requested for 2 more days. They were rude as hell and why advertise a particular car if you are not going to have it in your lot, will never book AVIS again.

Reviewed Nov 2016

review from
2.0

Pros: I don't know where Morrisville is

Reviewed Oct 2016

review from
10.0

Excellent

Pros: Very efficient

Cons: Prompt service

Reviewed Sep 2016

review from
10.0

Pros: Unbelievable deal. Excellent service at both the locations at the pick up and drop off. Thanks.

Cons: Nothing.

Reviewed Jul 2016

review from

10.0

#pitstop

Pros: Quick in and out. Shuttle service was great also.

Reviewed Jul 2017

review from
10.0

Excellent

Pros: Very efficient

Cons: Prompt service

Reviewed Sep 2016

review from
10.0

Pros: Unbelievable deal. Excellent service at both the locations at the pick up and drop off. Thanks.

Cons: Nothing.

Reviewed Jul 2016

review from

8.4

Cons: Price was $10 higher than quoted!

Reviewed Sep 2017

review from
6.8

Cons: The car needs to be serviced. It burns the gasoline very hard and I had to fight the entire journey to keep the steering straight. On the release of the steering the car drifting to the right. I had muscle contract

Reviewed Aug 2017

review from

6.4

Pros: Quoted price was not the actual price.

Cons: Price could have been as quoted

Reviewed Jun 2019

review from
2.0

ripped off by AVIS in every which way you can imagine

Pros: NOTHING

Cons: - system was down when I picked up the car in and I was asked to write in my information on a piece of paper. It was like going back to 1975! - rude staff kept insisting for me to write down my info on a piece of paper when I already made the reservation on line. - I was given a car with noisy tires. - I was charged a large fee for returning the car to another city even though I returned it to the same place I picked it up from - charged a full day rental for bringing the car 5 hours late - how does one end up paying $219 for renting an economy car 29hrs with the same drop off and pick up? Ask AVIS, they will be more than happy to rip you off I expected more from AVIS. Instead I got the same shady service or rather lack of service one gets from FOX or EZ. I called repeatedly AVIS customer service to try and adjust the charge for the fact that I returned the car to the same location. Once they got your $ they will hold on to it for dear life. They won't let go no matter what you say or do. Shame on AVIS!

Reviewed Mar 2018

review from
4.8

Location conveniently located.

Pros: Drop off process was quick and easy. Location was very close to the airport.

Cons: N/A

Reviewed Sep 2017

review from
2.0

Suxk

Pros: I made a reservation for a late pick up and got to the hotel to find out that there was wasn't any cars available. The car that they gave me was dented up in the back the trunk wouldn't go up on it. So i had to pack my car down. Then the oul light said that the car was on 3%percent I had to stop off in New Jersey airport to get another car. Then they charged my credit card more extra money

Reviewed Dec 2016

review from
4.4

Desk at pick up was incredibly slow. Only 2 attend

Cons: Car was not clean and was old.

Reviewed Dec 2016

review from
4.8

They didn't have the car I reserved when we picked

Cons: They didn't have the car I reserved 2 months prior and gave us attitude for being an hour early which wouldn't have mattered, because they didn't get the car we originally requested for 2 more days. They were rude as hell and why advertise a particular car if you are not going to have it in your lot, will never book AVIS again.

Reviewed Nov 2016

review from
2.0

Pros: I don't know where Morrisville is

Reviewed Oct 2016

review from

Rated no. 9

Advantage

6.5 Good (63 reviews)

1 location at Raleigh-Durham Airport

╳

Advantage reviews

Car hire locations

Advantage

Locations at Raleigh-Durham Airport

1015 Trade Dr

+1 919 787 7262

All Advantage reviews

Advantage reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

long wait

dirty car

car available

took over an hour

car smelled

car was great

long line

great car

picked up the car

great price

return the car

wait time

great service

6.4

Pros: The deal was great cheapest SUV we found to rent for ten days.

Cons: Advantage charged way to much for extras or extra driver and double the price of normal insurance. Plus tried selling as a toll easy pass by misleading about tolls in NC. the car was not cleaned very well. Windshield wiper fluid ran out after first use

Reviewed Sep 2019

review from
10.0

Pros: Nice car, easy drop off and pick up. Very good value.

Cons: You just have to ignore all the scary upsell stuff at the start since between your car insurance and credit card company pretty much all fees associated with a crash will be covered. It was a good value.

Reviewed Sep 2019

review from
8.0

Pros: It was early in the AM, but they were very professional and friendly.

Cons: There was a veiled threat by the rental associate that the insurance we'd purchased through Kayak left us vulnerable, and that they'd bill us for any "days" our car was unavailable if it needed repair from an accident, and that the insurance we'd purchased most likely wouldn't cover that cost.

Reviewed Aug 2019

review from
9.2

Pros: They had only one shuttle van running to and from the airport, so it was the slowest option in terms of getting to the rental car place.

Reviewed Jun 2019

review from
6.0

Pros: The staff is friendly. George was extremely helpful and courteous.

Cons: represent the real costs of rental online. Once on site I paid more on charges, fees and taxes then the actual vehicle rental. I also hold Kayak responsible.

Reviewed Jun 2019

review from
7.6

Cons: More frequent shuttles from RDU. Advantage send to have the longest wait of any company

Reviewed May 2019

review from
4.8

Pros: Check in was great. Jorge was pleasant and professional.

Cons: An earlier drop off in the morning would be wonderful. Customer service rep on the phone was a bit rude. "Looks like staying the night in the airport overnight is your only option ". Won't rent from advantage again.

Reviewed Apr 2019

review from
7.6

Pros: Prices

Cons: Attitude sucked. They scheduled my reservation pickup for 11PM. I was very polite. But the lady at the front desk said she could not help me change that. She was SO annoyed. As soon as I asked for a supervisor she miraculously found a way. Unhelpful and unpleasant.

Reviewed Apr 2019

review from
2.0

Pros: The staff was overall friendly.

Cons: There were a minimum of small SUV's on the lot. At first I was told no one had returned one. Then I was told that ALL of them had mechanical issues. I knew it was because I had booked on KAYAK. This was the 2nd time this has happened at this rental agency when I booked with you.

Reviewed Apr 2019

review from
3.6

Cons: I was quoted a price and prepaid online. I went to pick up the car and was quoted a rate that was more than double what I already paid even WITH my prepayment. The woman who did my checkin seemed fine, but her supervisor was condescending. I declined to complete the transaction.

Reviewed Apr 2019

review from
10.0

Pros: The staff was very professional and helpful.

Reviewed Jan 2019

review from
2.0

Pros: Nothing. This place is a horrible rip off.

Cons: Not have been a scam. Please don't use these people.

Reviewed Jan 2019

review from

10.0

Pros: Nice car, easy drop off and pick up. Very good value.

Cons: You just have to ignore all the scary upsell stuff at the start since between your car insurance and credit card company pretty much all fees associated with a crash will be covered. It was a good value.

Reviewed Sep 2019

review from
9.2

Pros: They had only one shuttle van running to and from the airport, so it was the slowest option in terms of getting to the rental car place.

Reviewed Jun 2019

review from
10.0

Pros: The staff was very professional and helpful.

Reviewed Jan 2019

review from

8.0

Pros: It was early in the AM, but they were very professional and friendly.

Cons: There was a veiled threat by the rental associate that the insurance we'd purchased through Kayak left us vulnerable, and that they'd bill us for any "days" our car was unavailable if it needed repair from an accident, and that the insurance we'd purchased most likely wouldn't cover that cost.

Reviewed Aug 2019

review from
7.6

Cons: More frequent shuttles from RDU. Advantage send to have the longest wait of any company

Reviewed May 2019

review from
7.6

Pros: Prices

Cons: Attitude sucked. They scheduled my reservation pickup for 11PM. I was very polite. But the lady at the front desk said she could not help me change that. She was SO annoyed. As soon as I asked for a supervisor she miraculously found a way. Unhelpful and unpleasant.

Reviewed Apr 2019

review from

6.4

Pros: The deal was great cheapest SUV we found to rent for ten days.

Cons: Advantage charged way to much for extras or extra driver and double the price of normal insurance. Plus tried selling as a toll easy pass by misleading about tolls in NC. the car was not cleaned very well. Windshield wiper fluid ran out after first use

Reviewed Sep 2019

review from
6.0

Pros: The staff is friendly. George was extremely helpful and courteous.

Cons: represent the real costs of rental online. Once on site I paid more on charges, fees and taxes then the actual vehicle rental. I also hold Kayak responsible.

Reviewed Jun 2019

review from
4.8

Pros: Check in was great. Jorge was pleasant and professional.

Cons: An earlier drop off in the morning would be wonderful. Customer service rep on the phone was a bit rude. "Looks like staying the night in the airport overnight is your only option ". Won't rent from advantage again.

Reviewed Apr 2019

review from
2.0

Pros: The staff was overall friendly.

Cons: There were a minimum of small SUV's on the lot. At first I was told no one had returned one. Then I was told that ALL of them had mechanical issues. I knew it was because I had booked on KAYAK. This was the 2nd time this has happened at this rental agency when I booked with you.

Reviewed Apr 2019

review from
3.6

Cons: I was quoted a price and prepaid online. I went to pick up the car and was quoted a rate that was more than double what I already paid even WITH my prepayment. The woman who did my checkin seemed fine, but her supervisor was condescending. I declined to complete the transaction.

Reviewed Apr 2019

review from
2.0

Pros: Nothing. This place is a horrible rip off.

Cons: Not have been a scam. Please don't use these people.

Reviewed Jan 2019

review from

Rated no. 10

Payless

6.4 Good (90 reviews)

1 location at Raleigh-Durham Airport

╳

Payless reviews

Car hire locations

Payless

Locations at Raleigh-Durham Airport

1016 Rental Car Drive

+1 919 840 9317

All Payless reviews

Payless reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

credit card

long wait

car was great

picked up the car

long line

great car

great price

friendly staff

took about five minutes

4.8

Cons: The agent at pickup was horrible. Unable to perform any task by herself. Poorly trained. The rental agency was supposed to have my car ready at 5 but got a car at six. 3 customers ahead of me and 3 customers behind me got their cars while my easy transaction went by the wayside. There is more but

Reviewed Aug 2019

review from
6.0

Pros: Good, clean car

Cons: Longer wait than usual to get car. The representative tried to tack on an extra hour to increase charges. The rep sent me in the wrong direction to get the car, which when I ultimately found the car, it was boxed in between two other cars and another rep had to move a vehicle so that I could leave.

Reviewed Jul 2019

review from
2.4

Pros: Manager credited me one day for being given an unclean car with no working radio and having poor customer service.

Cons: I could have been credited more than one day for the major inconvenience that this experience caused.

Reviewed Jul 2019

review from
7.6

Pros: Pick-up staff didn't seem very excited to be at work and weren't super friendly. They got the job done, but all explanations were very fast and assumed we knew exactly what they were talking about. There was also a slight language barrier as English was a second language for the staff.

Cons: More agents available would have sped up the process.

Reviewed Jun 2019

review from
2.0

Cons: They would not let me rent a car because I did not have a credit card other than my Wells Fargo visa

Reviewed May 2019

review from
4.4

Pros: Shuttle was convenient and staff was friendly. No long lines.

Cons: The car sucked. Smelled like smoke stained seats car shifted so bad. Sputtered almost. Have rented way better cars for the price.

Reviewed May 2019

review from
10.0

Pros: Super friendly staff at pickup and drop off. Car was clean and drove well. Excellent price.

Cons: No complaints at all.

Reviewed Jan 2019

review from
6.0

Deceptive Location

Pros: Rates are good

Cons: The Management at this location at Raleigh NC airport is deceptive and sleazy. They try to add coverages to your bill telling you that you can take them off when you return. They hope you are in a hurry or forget.

Reviewed Oct 2018

review from
10.0

Pros: Easy check-out

Reviewed Sep 2018

review from
10.0

Clean car, great, quick service

Pros: Very nice car.

Reviewed Sep 2018

review from
6.0

Fine but 45 min wait for getting he car

Pros: It worked Car return was easy Shuttle nice — should have warned if shuttle on reservation

Cons: Waited 45 mins to get car

Reviewed Jun 2018

review from
4.4

Ok car terribly slow service

Pros: On drop off; the service person was courteous

Cons: I waited in line for pickup for almost an hour and a half and once through the line waited for another 15 minutes for them to finish cleaning out a car that had just returned. When I got to the car the radio was turned all the way up. I could hear it from some distance away and wasn't thrilled to have to open the door and get the full blast of it. The windshield was very dirty and I had to stop and clean it since I was driving in the direction of the sun. The car had a perfume smell laced with some hidden stink that I couldn't make out. Clearly try to mask something a previous renter had done. It was overwhelming. There was a plastic piece of the front driver's seat laying in the back.

Reviewed Jun 2018

review from

10.0

Pros: Super friendly staff at pickup and drop off. Car was clean and drove well. Excellent price.

Cons: No complaints at all.

Reviewed Jan 2019

review from
10.0

Pros: Easy check-out

Reviewed Sep 2018

review from
10.0

Clean car, great, quick service

Pros: Very nice car.

Reviewed Sep 2018

review from

7.6

Pros: Pick-up staff didn't seem very excited to be at work and weren't super friendly. They got the job done, but all explanations were very fast and assumed we knew exactly what they were talking about. There was also a slight language barrier as English was a second language for the staff.

Cons: More agents available would have sped up the process.

Reviewed Jun 2019

review from

4.8

Cons: The agent at pickup was horrible. Unable to perform any task by herself. Poorly trained. The rental agency was supposed to have my car ready at 5 but got a car at six. 3 customers ahead of me and 3 customers behind me got their cars while my easy transaction went by the wayside. There is more but

Reviewed Aug 2019

review from
6.0

Pros: Good, clean car

Cons: Longer wait than usual to get car. The representative tried to tack on an extra hour to increase charges. The rep sent me in the wrong direction to get the car, which when I ultimately found the car, it was boxed in between two other cars and another rep had to move a vehicle so that I could leave.

Reviewed Jul 2019

review from
2.4

Pros: Manager credited me one day for being given an unclean car with no working radio and having poor customer service.

Cons: I could have been credited more than one day for the major inconvenience that this experience caused.

Reviewed Jul 2019

review from
2.0

Cons: They would not let me rent a car because I did not have a credit card other than my Wells Fargo visa

Reviewed May 2019

review from
4.4

Pros: Shuttle was convenient and staff was friendly. No long lines.

Cons: The car sucked. Smelled like smoke stained seats car shifted so bad. Sputtered almost. Have rented way better cars for the price.

Reviewed May 2019

review from
6.0

Deceptive Location

Pros: Rates are good

Cons: The Management at this location at Raleigh NC airport is deceptive and sleazy. They try to add coverages to your bill telling you that you can take them off when you return. They hope you are in a hurry or forget.

Reviewed Oct 2018

review from
6.0

Fine but 45 min wait for getting he car

Pros: It worked Car return was easy Shuttle nice — should have warned if shuttle on reservation

Cons: Waited 45 mins to get car

Reviewed Jun 2018

review from
4.4

Ok car terribly slow service

Pros: On drop off; the service person was courteous

Cons: I waited in line for pickup for almost an hour and a half and once through the line waited for another 15 minutes for them to finish cleaning out a car that had just returned. When I got to the car the radio was turned all the way up. I could hear it from some distance away and wasn't thrilled to have to open the door and get the full blast of it. The windshield was very dirty and I had to stop and clean it since I was driving in the direction of the sun. The car had a perfume smell laced with some hidden stink that I couldn't make out. Clearly try to mask something a previous renter had done. It was overwhelming. There was a plastic piece of the front driver's seat laying in the back.

Reviewed Jun 2018

review from

Rated no. 11

National

6.2 Good (7 reviews)

1 location at Raleigh-Durham Airport

╳

National reviews

Car hire locations

National

Locations at Raleigh-Durham Airport

1001 Rental Car Dr

+1 844 370 1075

All National reviews

National reviews at Raleigh-Durham Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

car available

great car

great service

car was great

great experience

great price

drop off the car

5.2

Cons: Make it clearer what they consider suitable substitute vehicles. Provide onsite parking for personal vehicles.

Reviewed Apr 2019

review from
8.0

confusing dropoff

Pros: The car was great, the people were very nice.

Cons: there were very limited instructions for dropoff procedures. I could not find clear instructions anywhere and there were no representatives available at the time of day I needed to return the vehicle.

Reviewed May 2017

review from
10.0

Great service at Narional

Pros: Fast, courteous service

Cons: Nothing

Reviewed Mar 2017

review from
2.0

HORRIFIC EXPERIENCE

Pros: I had an absolutely awful experience. It was honestly so bad that I can't bring myself to write it again. Let's just say the customer service was completely unhelpful, I was misinformed multiple times and had to spend an additional $1000. I will absolutely NEVER rent from national again, no matter what deal they offer, just on principle.

Cons: Company policy, customer service.

Reviewed Dec 2016

review from
6.4

Pros: Car was available and service was quick.

Cons: Price was almost $100 more than quoted online. Were not told of the highway tax in NC.

Reviewed Sep 2016

review from
10.0

Świetna obsługa w oraz

Pros: Szybka i uprzejma obsługa

Cons: Nic nie

Reviewed Mar 2017

review from
6.4

Pros: Samochód był dostępny, a obsługa była szybka.

Cons: Cena była prawie 100 dolarów więcej niż podana w Internecie. Nie powiedziano nam na autostradę w podatku.

Reviewed Sep 2016

review from

10.0

Great service at Narional

Pros: Fast, courteous service

Cons: Nothing

Reviewed Mar 2017

review from
10.0

Świetna obsługa w oraz

Pros: Szybka i uprzejma obsługa

Cons: Nic nie

Reviewed Mar 2017

review from

8.0

confusing dropoff

Pros: The car was great, the people were very nice.

Cons: there were very limited instructions for dropoff procedures. I could not find clear instructions anywhere and there were no representatives available at the time of day I needed to return the vehicle.

Reviewed May 2017

review from

5.2

Cons: Make it clearer what they consider suitable substitute vehicles. Provide onsite parking for personal vehicles.

Reviewed Apr 2019

review from
2.0

HORRIFIC EXPERIENCE

Pros: I had an absolutely awful experience. It was honestly so bad that I can't bring myself to write it again. Let's just say the customer service was completely unhelpful, I was misinformed multiple times and had to spend an additional $1000. I will absolutely NEVER rent from national again, no matter what deal they offer, just on principle.

Cons: Company policy, customer service.

Reviewed Dec 2016

review from
6.4

Pros: Car was available and service was quick.

Cons: Price was almost $100 more than quoted online. Were not told of the highway tax in NC.

Reviewed Sep 2016

review from
6.4

Pros: Samochód był dostępny, a obsługa była szybka.

Cons: Cena była prawie 100 dolarów więcej niż podana w Internecie. Nie powiedziano nam na autostradę w podatku.

Reviewed Sep 2016

review from

Advance Car And Truck Rental

1 location at Raleigh-Durham Airport

╳

Car hire locations

Advance Car And Truck Rental

Locations at Raleigh-Durham Airport

1015 Trade Dr A, Raleigh, Wake County, North Carolina

+1 919 787 7262

Europcar

1 location at Raleigh-Durham Airport

╳

Car hire locations

Europcar

Locations at Raleigh-Durham Airport

Please Go To The Advantage Counter

+1 919 787 7262

Sunnycars

1 location at Raleigh-Durham Airport