Cons: I didn't receive the car I had reserved, there was no car for me to pick up at noon, when promised, asked if they would call me when my car came in nobody called. I finally went there all they had was a downgrade car so I took . I was told that the manager would call me on Saturday, which she never did,
The car I received from them had mechanical problems 5 minutes after I received it but they had already closed long story short ended up at the airport and finally at 7pm I was given a car too small subcompact, from an SUV original reserved to that.
The 3rd person in our group was smashed in the backseat with the luggage. Very disappointed with enterprises and want money back
Pros: Honestly nothing.
Cons: The pickup was extremely slow because they appeared understaffed. I was given a vehicle that absolutely reeked of stale smoke. Worst of all, I realized 3 days into my trip that the license plate had expired 4 months earlier and K could have been pulled over/ticketed at any moment. Stay far away from Enterprise at PBI!!
Cons: Everything was absolutely perfect!
Pros: Car was available at scheduled pick up time
Cons: I chose the pickup location based on convenience. I called the location to confirm my reservation and pickup. At no time was I informed the location has changed. When I requested pickup, I was only told they no longer provide that service. This was again a chance for them to tell me about the location change. I ended up needing to catch a ride, via Lyft, only to find out that the location has changed. I then had to catch Lyft to the new location. This inconvenience cost an additional $15 approx. that could have been avoided if they had properly informed me of the changes in location. Their website also needs to be updated to reflect this change. In addition to the added costs, my trip was also delayed due to their lack of information.
Pros: Staff was friendly but short handed in West Palm Beach
Cons: More people working
Pros: New, clean car, outstanding value for money, knowledgeable and helpful staff
Cons: No COVID-19
Pros: Staff was super friendly and informative but not over-zealous or annoying. We were very pleased with the service.
Pros: Drop off was easy
Cons: Car smelled like cigarettes and air freshener. Ac plug for phone charger did not work! (I brought along plug in phone charger specifically to allow me to use gps and not drain phone.)
Cons: Car was not available upon arrival or for days after. I understand it was high season but whats the point of making a reservation if Enterprise won’t honor it. Never again, Enterprise!
Pros: Staff was great. We checked in at National for an enterprise rental. They upgraded me for a small fee. The car was awesome and fun
Cons: Clean the cars a little better
Cons: Enterprise rented out too many cars and did not have one for me when I got to the rental car pickup.
They also did not follow up with me the next day as they had promised.
It was by far the worst rental car experience I’ve had and I will not be using Enterprise or your service again.
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Enterprise in West Palm Beach.
Enterprise has 6 car hire locations in West Palm Beach. Take a look at our Enterprise hire location map to find the best car hires near you.