Guest reviews
Overall rating
7.8
Good
Based on 54 reviews
Cleanliness
7.8
Comfort
8.0
Pick-up/Drop-off
7.7
Value for money
8.0
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
16
5
2
3
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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10.0
Pros: yes very helpful
review from
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9.2
Cons: Drop off , no buddy there at 630 in morning for drop off !
review from
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8.8
Pros: The car was nice staff was friendly. Car ended up being more expensive than I originally reserved for.
Cons: Car could have been the price I originally paid for.
review from
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8.0
Pros: Awkward pick up and the vehicle was not vacuumed.
Cons: Clean car and maybe more people at the counter.
review from
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10.0
Enjoyable ride
Pros: Comfortable SUV got great gas mileage
Cons: The price was great and was a pleasure to drive
review from
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10.0
Fantastic experience
Pros: Me, my wife, and 2 or small kids needed a car large enough for 2 car seats and our luggage. Upon pricing out the various vehicles, we decide a mini van would suit us best given our budget. Plus the sliding doors were a big desire for my son. When we arrived to see a Ford Flex Limited we were a bit disappointed in not getting a minivan. But given the size, I had no issues w/the exchange which felt like an upgrade if anything (in spite of what my 5yr old's expectations were). The staff was friendly and quick to point us to the vehicle. Upon drop-off, they were VERY helpful. Instead of waiting for a shuttle, to the terminal, a staff member drove us to our gate. What a nice surprise!! However, we accidentally left the kids jackets in the back of the truck. My wife called an in 4 min, the driver was back w/our jackets. I cant say how thankful we are for that quick response!! Great staff at the Boca location!!!
Cons: Other than my 5yr old's disappointment at not getting the "car w/the sliding doors", we couldn't say anything bad about this experience AT ALL!
review from
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4.4
Where are the keys? Where do you return the car
Pros: First car: no keys Second car: luggage doesn't fit Third car: they can't find it Fourth car: a minivan for two senior citizens Drop off at kiosk in mall. Who knew?
review from
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4.0
Cons: Rental was fine but I was given a Budget envelope so I tried to return the car to Budget which added a lot of time and aggravation to the drop off process.
review from
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6.0
Pros: Quick drop off. Explained to attendant damage on vehicle that was done previously and bad experience when picking up. She was receptive and empathetic.
Cons: Nothing bad to note about the drop off.
review from
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7.2
Cons: I reserved a 15 passenger van. Then I was told I did not and would have to pay an additional $50 for the 15 passenger.
review from
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4.0
Cons: Pick up and drop off were at 2 diff locations when I had requested airport only for both.
review from
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10.0
Pros: The check in time was less than two minutes. And there was a bus waiting for us.
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