Guest reviews
Overall rating
8.5
Excellent
Based on 12,926 reviews
Cleanliness
8.7
Comfort
8.9
Pickup/dropoff
8.6
Value for money
8.7
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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customer service
car was clean
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great customer
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friendly staff
car available
car was great
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8.8
Pros: Staff was great. Helpful, polite, friendly with quick paperwork and timely departure.
Cons: A written, verbal, or video overview of the car safety and new mechanical features. New cars have changed so much in just the past few years. Foremost would be the blind-spot warning detector, adaptive cruise control and CVT (transmission) manual downshifting (very important in mountainous terrain)
review from
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10.0
Pros: Staff was friendly and helpful. Great upgrade. Easy return/dropoff.
Cons: It was great.
review from
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10.0
Cons: Fast, friendly & efficient. I’ll be back!
review from
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10.0
Pros: Very nice staff, free upgrade, very convenient
Cons: not really anything was lacking...
review from
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6.0
Good customer service. Poor quality ride.
Pros: My pick-up and drop off experiences were really good. Both people were courteous and prompt. They each took their time to inspect the car noting any dings or marks in and on the vehicle.
Cons: The car I received was less than clean. The driver's seat had burn marks from what look like a cigarette, the odor inside the car wasn't fresh, and the worst part was leaving the rental location only to learn while i was on the road, there was ZERO WINDSHIELD FLUID. The windows were already filthy and had a layer of dirt and dried water marks, but I wasn't pleased to have to make a stop solely in order to clean the car windows, which I assume is part of renting a car...that it would be clean when I pick it up.
review from
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10.0
Fantastic experience!!
Pros: Check-in, Branch Manager so friendly, efficient, polite, and helpful. The employees were right on it when the cars arrived getting the cars ready.
Cons: Through no fault of their own (busy holiday time!), there were no cars available when we were ready to depart. Had to wait about 20-25 minutes.
review from
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2.0
Cons: Ran out of cars on Christmas, leaving dozens of customers stranded, including me. Never renting from Enterprise again.
review from
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10.0
Pros: The customer service was excellent. We were having trouble ordering an uber right to the airport and one of the staff help us out. We appreciated the service.
review from
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9.6
Convenience and service
Pros: In the old days I would trek to National Airport for a weekend rental. I appreciate Enterprise having a full service location at Union Station. Metro accessible, the rentals at Union Station are the easiest place for me to rent a car.
review from
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2.0
You didn´t accept my license id, I didn´t recive your service,
Cons: Your treat is awgful, I am so upset, and you never pay me back my inssurance.
review from
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2.0
False representation
Cons: When I arrived at the airport counter they informed me that the location assigned was in the city not at the airport. However it was already closed so it cost me $250 more than anticipated
review from
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2.0
Waste of time
Pros: Nothing
Cons: Everything. I was unable to rent a car because I couldn’t provide a pay stub?! Ridiculous. I own a business and had numerous cards to pay with my name and my business name. I also had my drivers license. Customer service was really disappointing. I’ll never rent from enterprise again with their discriminatory business practices.
review from
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8.8
Pros: Staff was great. Helpful, polite, friendly with quick paperwork and timely departure.
Cons: A written, verbal, or video overview of the car safety and new mechanical features. New cars have changed so much in just the past few years. Foremost would be the blind-spot warning detector, adaptive cruise control and CVT (transmission) manual downshifting (very important in mountainous terrain)
review from
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10.0
Pros: Staff was friendly and helpful. Great upgrade. Easy return/dropoff.
Cons: It was great.
review from
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10.0
Cons: Fast, friendly & efficient. I’ll be back!
review from
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10.0
Pros: Very nice staff, free upgrade, very convenient
Cons: not really anything was lacking...
review from
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10.0
Fantastic experience!!
Pros: Check-in, Branch Manager so friendly, efficient, polite, and helpful. The employees were right on it when the cars arrived getting the cars ready.
Cons: Through no fault of their own (busy holiday time!), there were no cars available when we were ready to depart. Had to wait about 20-25 minutes.
review from
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10.0
Pros: The customer service was excellent. We were having trouble ordering an uber right to the airport and one of the staff help us out. We appreciated the service.
review from
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9.6
Convenience and service
Pros: In the old days I would trek to National Airport for a weekend rental. I appreciate Enterprise having a full service location at Union Station. Metro accessible, the rentals at Union Station are the easiest place for me to rent a car.
review from
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6.0
Good customer service. Poor quality ride.
Pros: My pick-up and drop off experiences were really good. Both people were courteous and prompt. They each took their time to inspect the car noting any dings or marks in and on the vehicle.
Cons: The car I received was less than clean. The driver's seat had burn marks from what look like a cigarette, the odor inside the car wasn't fresh, and the worst part was leaving the rental location only to learn while i was on the road, there was ZERO WINDSHIELD FLUID. The windows were already filthy and had a layer of dirt and dried water marks, but I wasn't pleased to have to make a stop solely in order to clean the car windows, which I assume is part of renting a car...that it would be clean when I pick it up.
review from
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2.0
Cons: Ran out of cars on Christmas, leaving dozens of customers stranded, including me. Never renting from Enterprise again.
review from
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2.0
You didn´t accept my license id, I didn´t recive your service,
Cons: Your treat is awgful, I am so upset, and you never pay me back my inssurance.
review from
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2.0
False representation
Cons: When I arrived at the airport counter they informed me that the location assigned was in the city not at the airport. However it was already closed so it cost me $250 more than anticipated
review from
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2.0
Waste of time
Pros: Nothing
Cons: Everything. I was unable to rent a car because I couldn’t provide a pay stub?! Ridiculous. I own a business and had numerous cards to pay with my name and my business name. I also had my drivers license. Customer service was really disappointing. I’ll never rent from enterprise again with their discriminatory business practices.
review from
Other suppliers in Washington scored
Where can I find Enterprise hire cars in Washington?
1029 Vermont Avenue Nw, Enterprise car rentals
Address
1029 Vermont Avenue NwPhone
+1 202 393 0900Top tips for hiring a car from Enterprise in Washington
- Intermediate car hires from Enterprise in Washington are around 60% cheaper than other car types, on average
FAQs about hiring a car from Enterprise in Washington
What is the most popular car hire from Enterprise in Washington?
Premium (Chevrolet Impala or similar) is the most frequently booked car hire type from Enterprise in Washington.
How many car hire locations does Enterprise have in Washington?
Enterprise has 7 car hire locations in Washington. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Dulles Intl Airport (IAD)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Enterprise have a car hire location at the airport: Reagan-National Airport (DCA)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes
