Book Enterprise hire cars in Washington

Reviews for Enterprise in Washington

Recent reviews

Traveller rating

Excellent

29

Good

4

Okay

2

Mediocre

9

Poor

0

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car was greatpick up and drop

car availablegreat experience

get the cargreat customer

staff was very helpfulgreat price

great servicecustomer service

airport location

8.0

Cons:Instructions for when we return the car. (There was no one present, we never had any proper instruction on how to retrn the car, where to park, leave the keys etcReviewed 29 Jan 2021

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2.0

Cons:Enterprise did not honor the rental. No car was available, which required me to rent elsewhere last minute, costing hundreds of dollars more than I otherwise would have had to pay. Never using them again.Reviewed 10 Aug 2020

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8.0

Pros:Pick up and drop off were easy and the staff were friendly and welcoming when I got there. The make and model of car I reserved wasn't available, but the staff provided two other options in the same size and helped me decide based on the best gas mileage.Cons:I was told that smoking in the car wasn't prohibited, but it seemed like someone had smoked in the car before me because it had a strong smell. It didn't bother me after a while, but when I stopped along my drive and left the car, the smell hit me again when I got back in. I also had to wipe down the steering wheel because it looked a little dirty with crumbs/trash in the center area.Reviewed 30 Mar 2020

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9.2

Pros:Ease of reservation, pickup and dropoffCons:Accept debit card from out of state driversReviewed 22 Jun 2020

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6.0

Pros:Convient location.Cons:Tires slid in the rain; staff were not very courteous in addressing my questions; funny smell in the car and cupholders, etc., were a bit dingy; extended time waiting for my vehicle to be ready during pickup time.Reviewed 30 Sep 2020

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7.6

Pros:Drop off was easy despite being out of office hours with a drop box for the keys.Reviewed 17 Aug 2020

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2.0

Pros:Unfortunately, nothing.Cons:When I arrived at the rental location the representative told me that I did not have a reservation. When I showed him my reservation he said “oh, I tried calling you because we don’t have any cars available.” I explained that I would be willing to pay more for any car they had (I saw several cars in the lot) but he said I couldn’t because they had all been reserved. I reiterated that I also had a reservation and he just stated “I’m sorry, it’s our system.” It became clear that he was not willing to help so I left incredibly disappointed and without a vehicle. It was incredibly inconvenient as I had to completely change my plans for the weekend. Based on this experience I will never rent from kayak or enterprise again.Reviewed 21 Jan 2020

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8.4

Pros:The sales associateCons:NothingReviewed 7 Aug 2020

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10.0

Pros:Very friendly staff and very easy drop offReviewed 12 Oct 2020

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10.0

Great servicePros:Quick and efficient service. Very polite and helpful team. Enterprise will be my rental car choice now.Cons:Access to the parking in central Washington is a bit tight but manageableReviewed 26 Apr 2017

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10.0

Pros:Car was excellent condition and contactless pick up was professionally handled.Cons:Nothing!Reviewed 20 May 2020

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6.4

Pros:Picking up and dropping off was seamless and easyCons:Staff during pickup was either unknowledgeable about the car I was renting, or did not feel it necessary to disclose more details about the car I was renting. I asked about renting an EZ Pass for the car. The staff at pickup told me to just drive through tolls as not all cars have EX Pass yet, but I would not be charged additional fees. It was not until I dropped the car off the I saw my car did in fact have an EZ Pass, but it needed to be activated. The EZ Pass was obscured by the review mirror if you are on the driver's side. The staff at pickup should have informed me that this car was equip with EZ Pass when I asked. The car itself was fine, but the service is lacking and I would not go there again.Reviewed 24 Mar 2020

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• What is the most popular car hire from Enterprise in Washington?

  Compact (Nissan Versa or similar) is the most frequently booked car hire type from Enterprise in Washington.

• How many car hire locations does Enterprise have in Washington?

  Enterprise has 9 car hire locations in Washington. Take a look at our Enterprise hire location map to find the best car hires near you.

• Does Enterprise have a car hire location at the airport: Dulles Intl airport (IAD)?

  No (according to our data)

• Does Enterprise offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Enterprise have a car hire location at the airport: Reagan-National airport (DCA)?

  No (according to our data)

• Does Enterprise offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes