Book Enterprise car hires in Santa Ana

Cons: The car stereo was really poor & not what I expected for a premium SUV rental.

Pros: Staff was good. I rented an economy car 7 days in advance. So my rental should have been there. It wasn't. The customer mg er service agent stated to offer me an upgrade to a fancy exotic charger for an upgrade. I declined. Then she added to offer a dirty maxima that was in storage. I looked at her and said fine. She went inside. About 5 minutes later cane out and offered my a SUV I n.v stead at the same price. Reason being me and my kids just started at her as there was a Corolla with leather seats and 3 white corollas right in front of us. The thing is. I reserved a corolla....she went Inside. Realized that I'm a premier member member by management and came out with the contract. Now mind you. I'm a man of color. On vacation to Disneyland in first class accommodations with my kids. Can you imagine how I felt ok offering me a dirty car with my car right in front of me. Standing in the lot because there were customers in the lobby as with covid, only 1 car can be rented at a time. I wasn't embarrased. But after a nice flight, friendly first class epic service. To be treated like that. It was not a mistake. She did not know who she was dealing with. And I kept my cool. Answered her questions. But that type of bv behavior is not tolerable. Especially now. Perception at first sight is crazy. I pulled out my rare CitiBlack Card on her when she asked for a VALID credit card. Knowing that Enterprise accepts ALL credit cards. So she changed her tone. Told me places to stay. Told me to have a safe trip. I just said thank you as my kids were present and I proved my point. But the fact is. It was a bit embarrassing to stand there and wait for a junk car from storage with about 7 cars readily available. I reserved my car a week in advance. I believe perception training needs to be addressed. Last time I seen all the rich millenials dont dress up. Even the lobby customers were in cargo shorts and sandals. We were in coordinated sweatsuit. Jeans. Blouses. Collared shirts. Hmm.

Cons: Train representatives to not see the race card or if they expose themselves biased on the color ok f the person's skin. They will be reported. The issue will be addressed by any professional worker. We spend good money for good product. And part of the product is the service we receive. Not just read a personality. Be completely fair to each customer. Each color. Each race. As this is on the wall kn s of the business in the Equal Opportunity Act that each representative must read and sign upon employment. Don't let outside personal politics ruin a good business. My money is green like the next customer. Treatment, even subtle treatment is important to maintain the business. Train up on ethics policy needed. Badly. Immediately.

Pros: Staff was great

Cons: Car had dog hair and smelled like cigarette smoke