Book Enterprise hire cars in Santa Ana

Reviews for Enterprise in Santa Ana

Recent reviews

Traveller rating

Wonderful

48

Very Good

7

Good

1

Okay

7

Fair

2

Mediocre

0

Poor

6

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car was greatgreat customer

car availablegreat experience

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pick up and dropairport location

staff was very helpful

6.0

It would have been better transparency. When they brought the car it was not what I order and when they brought another car they charge me extra for the vehicle. If I would have known for bringing another car would be charge to me I would have just cancel my reservation. Not once would I notify about the charge.Reviewed 30 Dec 2022

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2.0

I reserved BMW X3 online. When I went to the Enterprise and requested to check in, I asked if they have the BMW available, the customer service representative told me yes, they checked me in and charged my card, so she asked me to wait until her colleague comes to help me. When Shalvy came she told me that they don’t have BMW and I should drive Q5 instead. I was really shocked, Q5 was not in good condition, there were a lot of scratches on car. I didn’t have any options, since I must to drive towards San Diego for my daughter’s graduation. I asked for different availability and they charged me 179 instead of 130. It was very frustrating.Reviewed 15 Jun 2022

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10.0

Super service @ p/u, easy returnReviewed 5 Feb 2022

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4.0

Customer service has a horrible attitudeReviewed 27 Dec 2021

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10.0

Fast pick up and fast drop offReviewed 10 Aug 2021

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7.9

Rental car rates are ridiculous right now, of course. Enterprise has a confused situation at LAX that could use better signage, and also a bit of confusion on pickup at SNA. Service was very good, but ditch the up sell. Get me in and out as fast as possible.Reviewed 11 Jul 2021

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2.0

Cons:This rental did not happen, they did not have the car available I was attempting to renfReviewed 16 May 2021

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10.0

Pros:Staff was very accommodating and helpful. Got me a good fair deal, and the customer service was excellent.Cons:They overbooked the car I rented, but they made up for it 10 fold. No complaints.Reviewed 2 Mar 2021

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10.0

Pros:How quick they can get you out of there with your rental car, especially during Covid times. No need to step inside the office.Cons:Overall it was well done. Limited vehicle choice but I was at a smaller office location. Also customer service said we could get a 4x4 but the office staff were more up front and honest about that. So I’m glad I called ahead.Reviewed 3 Feb 2021

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10.0

Pros:Nice car and friendly service.Cons:Price could be less.Reviewed 30 Dec 2020

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10.0

Pros:The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.Cons:They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.Reviewed 25 Oct 2020

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10.0

Pros:Drop off was very easy, just pulled up and got checked in and wasn’t far from my terminal. Also it was cheaper than getting one not at the airport.Cons:I got there really late at night and two attendants were busy for quite awhile. Only one girl at the counter. She ran into a couple snags and anyway it was 20 min before I was greeted...but well taken care of after.Reviewed 12 Oct 2020

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• What is the most popular car hire from Enterprise in Santa Ana?

  Supplier choice (Class Special Sedan or similar) is the most frequently booked car hire type from Enterprise in Santa Ana.

• How many car hire locations does Enterprise have in Santa Ana?

  Enterprise has 3 hire locations in Santa Ana. Take a look at our Enterprise hire location map to find the best car hire near you.

• Does Enterprise have a car hire location at the airport: Los Angeles airport (LAX)?

  No (according to our data)

• Does Enterprise offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes