Guest reviews
Overall rating
8.5
Excellent
Based on 12,949 reviews
Cleanliness
8.8
Comfort
8.9
Pickup/dropoff
8.8
Value for money
8.8
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Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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customer service
car was clean
pick up and drop
pick up the car
great customer
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friendly staff
car available
car was great
great car
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airport location
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9.6
Pros: Great rate and no drama.
Cons: Only one counter person so I had to wait 10 minutes to do the paperwork. You need more counter people. But she was very nice and fast.
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10.0
Pros: WE found one issue with our rental car and they went above and beyond to enhance our trip.
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10.0
Pros: My flight was late and the staff stayed open to wait for me!
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10.0
Pros: Easy pickup with ability to select between several different vehicles. Easy drop off. Brand new Cadillac with only 300 miles made for a great trip
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10.0
Pros: Drop off was super easy
Cons: N/A
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10.0
Pros: The staff at pickup were very friendly. Michelle, the shuttle bus driver from Enterprise to LAX was fantastic. She very clearly made sure that everyone knew which terminal they were going to and she interacted with each guest with humor, kindness, and respect. Give her a raise!
Cons: I can't think of anything, it was a good experience.
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8.4
Very good value, helpful
Pros: Easy transaction and nice new car.
Cons: Nothing
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10.0
Cons: The pushing of their insurance...
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6.0
Pros: n/c cancellation policy; helpful agent on phone
Cons: Had a flight change to an airport 35 miles away & unable to have dropoff at same place as pickup without a new reservation at double the cost
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10.0
Amazing customer service!! Friendly, helpful
Pros: Every employee was very friendly and helpful! I pre-booked online, and once I arrived at the Santa Ana location, everything was taken care of for me within about 10 minutes. They were able to upgrade me to a larger vehicle seeing as I was going to have a tall passenger in the back. Also the Nissan Altima was SO nice to drive.
Cons: At the John Wayne Airport, it was pretty difficult to find the location. I think more instructions should be available either online or on the automated voice message. Currently, all it gives is the address of the entire airport.
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9.2
Pros: Car was clean and in good condition.
Cons: The actual pick-up area was in the parking garage which was not indicated on the reservation nor the counter where all other car rental companies were located. We waited for 15 minutes before another car company informed us that there was another area to go to.
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2.0
Cons: I was Forced to buy additional car insurance!!
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9.6
Pros: Great rate and no drama.
Cons: Only one counter person so I had to wait 10 minutes to do the paperwork. You need more counter people. But she was very nice and fast.
review from
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10.0
Pros: WE found one issue with our rental car and they went above and beyond to enhance our trip.
review from
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10.0
Pros: My flight was late and the staff stayed open to wait for me!
review from
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10.0
Pros: Easy pickup with ability to select between several different vehicles. Easy drop off. Brand new Cadillac with only 300 miles made for a great trip
review from
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10.0
Pros: Drop off was super easy
Cons: N/A
review from
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10.0
Pros: The staff at pickup were very friendly. Michelle, the shuttle bus driver from Enterprise to LAX was fantastic. She very clearly made sure that everyone knew which terminal they were going to and she interacted with each guest with humor, kindness, and respect. Give her a raise!
Cons: I can't think of anything, it was a good experience.
review from
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10.0
Cons: The pushing of their insurance...
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10.0
Amazing customer service!! Friendly, helpful
Pros: Every employee was very friendly and helpful! I pre-booked online, and once I arrived at the Santa Ana location, everything was taken care of for me within about 10 minutes. They were able to upgrade me to a larger vehicle seeing as I was going to have a tall passenger in the back. Also the Nissan Altima was SO nice to drive.
Cons: At the John Wayne Airport, it was pretty difficult to find the location. I think more instructions should be available either online or on the automated voice message. Currently, all it gives is the address of the entire airport.
review from
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9.2
Pros: Car was clean and in good condition.
Cons: The actual pick-up area was in the parking garage which was not indicated on the reservation nor the counter where all other car rental companies were located. We waited for 15 minutes before another car company informed us that there was another area to go to.
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Other suppliers in Santa Ana scored
Where can I find Enterprise hire cars in Santa Ana?
18601 Airport Way, Enterprise car rentals
Address
18601 Airport WayPhone
+1 949 253 9155FAQs about hiring a car from Enterprise in Santa Ana
How many car hire locations does Enterprise have in Santa Ana?
Enterprise has 2 car hire locations in Santa Ana. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes