Pros: The staff were very friendly and helpful
Pros: The staff was horrible! Not only embarrassed the couple ahead of me , but threw me under the bus.
Cons: You need to fire this girl, or at least reprimend her on her attitude, customer relations and ability to corresrond with others.
Pros: CHRYSLER VAN WAS NICE & ROOMY.
Cons: I drove down to Enterprise the week before when i made the reservation with KAYAK to confirm they had me in the system.....and they did. When i went to pickup the van Enterprise said they cancelled the order......WHAT!!!!! Representative said they tried to reach me by phone the day before and did not get me to confirm rental........WHAT! I showed him the VMS i recieved and that I called right back and did not get a sole to answer the phone. I told the Rep that most other companies use TEXT to verify / confirm transactions. Glad I saved the VMS & Phone call times. My guess is that they rented my van to another unhappy customer? Manager came out and resolved the issue and had a van delivered from the airport to their site......I had to come back later to pickup the van. Never had much luck with Enterprise and probably will avoid using them again.......always seem shady in their dealings with me.
Cons: We were not able to get a car through u guys
Pros: Yes great service
Pros: Staff was super helpful!
Cons: I would recommend Enterprise over all other car rental companies.
Pros: The staff at sanford was extremely helpful and attentive.
Pros: Staff very helpful, process was quick.
Cons: Should have someone to answer phone. Person at counter was overworked at dropoff.
Cons: Everything was perfect, except I was quoted one price at pick up and quoted another at drop off. Called and they fixed it but it was just extra effort that wasn’t needed...
Pros: Customer service was excellent and car was great on gas!
Cons: Car was not very clean and was expensive.
Pros: Drop off convenience was easy and capably taken care of by "Kaila."
Cons: But wish we had known up front what to do, where to go, how to drop off. Driving around the airport we could see Enterprise signs but not any directions once we got into the parking lot! It was a relief when Kaila walked up to the car and said she would check us in! We had been looking for an office inside.
Enterprise has 3 car hire locations in Sanford. Take a look at our Enterprise hire location map to find the best car hires near you.