Car rental at Melbourne Airport

Cons: According to my reservation it included unlimited miles. Upon arrival I was told I had a 150 mile limit and roughly $0.50 per mile. Wasted my time and didn’t get to my destination.

Cons: Long wait to get car/keys. Overcharged and charged for services not used or agreed to.

Line too long

Cons: I canceled my Thrifty reservation (made 6 months prior) as I was staring at a line of 6 people ahead of me, in a mostly empty airport. The man working the counter at the Melbourne International Airport appeared to be extremely slow, and the line didn't move in the 10 minutes I stood there. I decided to quickly access carrentals.com, and found a car at an adjacent agency that had no line. They actually upgraded me from a Ford Focus to an Infinity Q-50. Long story short, the line took way too long. After getting off a plane with a toddler, I'm not waiting 20 minutes or more to pick up a reserved car. C'mon.

Cons: I was 90 minutes late to pick up and they gave my car to someone else. They never tried to contact me to see if I was still coming. So I was forced to go counter to counter trying to find another company with a car I could rent. So it cost me more money in the long run.

Pros: Great customer service during check in /out

Cons: The first car was a Nissan Altima, it had over 27,000 miles on it. The car was filthy and been wrecked on the back passenger side. The windows were filthy and the dash was coming apart. I have never in my life rented a car that had over 12,000 miles on it, it almost felt like they gave us the bottom of the barrel car because we got a good deal online. We took the car back on the second day and was given a Chevy Impala that had 18,000 miles on it, the cars they had all seemed to be worn out and to be the cheapest model car you could buy. After looking around the rental car lot at the airport Thrifty / Dollar seemed to have the worst looking cars. We are looking to book another car the last weekend of July and will not use Thrifty.

Horrible Customer Service

Pros: Absolutely nothing!

Cons: Absolutely no hello or smile Upon arrival. I asked if the rental agent could go over terms and conditions as she advised they were different from the web site. She refused and also advised that she will not except the coverage I prepaid for. She advised if I didn’t take the coverage she was offering I could not rent the vehicle. Do not rent from Thrifty/ Dollar at MLB airport. This is a franchisee location and they do not have even a mediocre representation of Thrifty/ Dollar.

Pros: The car was a Toyota Corolla, as advertised. Nice. One of the clerks at the rental station was super helpful.

Cons: The website gave the incorrect address for pick up. Even the weekly rate was not so Thrifty. There was no sign for Thrifty at the rental return entrance at the airport. We parked in a Budget space. Customer service was lacking in friendliness and effort exerted with two company reps.

where's this miscommunication

Pros: Next time make sure the vendors has inventory before letting someone reserve a vehicle

Avoid this branch at all costs

Cons: With no notice of any kind, I discovered at the checkout desk that this franchise caps mileage at 150 miles/day, and does not allow travel outside the state. I have not run across such limitations in more than a decade because it simply isn't done anymore. Because I don't know what other franchises might be allowed to operate under such non-standard rules, I will not rent again from Thrifty. This foolishness cost me $150 because I had to then get a car from another company but without a reservation.

Don't Believe A Good Deal When You See One

Pros: Nothing

Cons: The fact that on hotwire i was offered unlimited miles, and when i went to pick up the car i was told that since i live in FL and dont have a return airfare ticket that i would only have 150 miles and any additional miles were going to be 23 cents per mile. On top of that the wanted additional insurance, apart from the one i already had paid for through Alliance. So my deal of 48.00 dollars unlimited miles,with insurance..did not end that way it would have been over 150 dollars if i had to go to Miami for the day. Never again....

Get what you pay for

Pros: New car, very basic car no Bluetooth, nothing I was surprised it had power windows!!!!!!

Cons: Had milage limit which was not stated on kayak when I made the reservation.

No cars

Pros: None

Cons: There was no car available; I would have had to wait until 8 o'clock at night. I got another car

Worst smelling rental ever

Pros: Not much to be honest it's was pretty much all bad!

Cons: The customer service , the smell of the car was horrible , the capped mileage that was different than what my wife reserved online, the inability to return the car to a different Thrifty location at the Orlando Airport 45 miles away. I will never rent from them again and as a retired USAF veteran and constant traveler thats saying a lot.

Pros: It was transportation

Cons: The car was too small, the ignition was hard to turn off and on. I never could find the lever to open the fuel tank door, so I could not return the car with a full tank. This was by far my worst rental car experience.

They were not open when I arrived

Pros: The price would have been better than the price I got for the national rental I had to get at the counter

Cons: They close at 7pm so any flight that arrives after that can not get their car. This was not clear when I rented it on kayak. I had to rent a car in person at the counter of national rental

Pros: Non

Cons: Is not located in the airport, have to call. They didn't had the reservation in their system. Try to set me up with a different deal for less than reservation. Local is dirty, not friendly.