Guest reviews
Overall rating
7.5
Good
Based on 148 reviews
Cleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
7.3
Value for money
7.5
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
32
14
13
6
13
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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9.6
Pros: The fact we ended up with a small SUV, especially when we were driving thru torrential rains. The price!
Cons: Nothing
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10.0
Pros: Plenty of space and gas friendly. Also the staff member that assisted us at pick up was wonderful and very personable.
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4.4
Cons: We were told there would be Pick up @ the airport. THERE WAS NOT! we had to paya taxi to bring usto the rental car office to pick up the car.
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2.0
Pros: Nothing I will never rent from Budget again.
Cons: Overall Customer Service
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9.6
Pros: the Jeep was great
Cons: the washer fluid was low and a tire was low on air ... but it was a great Jeep
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5.2
Cons: They did not have car available so I had to pay more for the car they had available at time of pick up.
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8.4
Pros: Price
Cons: Drop off time was less than 48hr rental agreement because location closed early on Sundays. Did not offer late drop off with drop box unless you pay an extra full day. Desk rep told me I couldn't use my own toll transponder or I would get charged twice and no way around that (never had this issue with other rental companies).
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10.0
Great car
Pros: Loved the VW Bug convertible! Quick pick up and drop off
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8.0
Cons: It was confusing dropping off the car at the airport. I was in line, called up because I was returning the car & all the person did was ask if the gas tank was full & he took the keys & said I was free to go. I was very surprised by the casual way it was handled.
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10.0
Pros: Woman at the pick counter was very nice and knowledgeable.
Cons: Nothing. Was good.
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8.0
Pros: Staff efficient
Cons: Car had a smoke smell, we got an air freshener for it
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8.8
Pros: Pick up was easy. But dropping off not easy. No employees were outside to check the car. No employees at the counter so we just dropped keys in box.
Cons: Would have liked someone there to check the car to see we returned it in perfect condition.
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