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2.0
It’s a fraud! They don’t do anything right. After we did the reclamation to get own money back they tell a lot of excuses and they didn’t. So we have to Call own bank to get the money back. Please don’t rent a car with this company.Reviewed 3 Jan 2023
review from![kayak]()
8.0
Our experience was very positive. Renting a car after Hurricane Ian was problematic but Hertz was as helpful as possible.Reviewed 23 Oct 2022
review from![kayak]()
8.0
I picked up the car at MCO, Orlando International Airport. My friend dropped me off at Arrivals and I followed the signs that said "Rental Car Pick Up" and it took me down one level and across the street, but I ended up needing to go down another level back across the street to where I was literally just at. I was carrying all of my stuff and was very annoyed that I had to go back and forth. The signs should be more clear as to where to go to get your rental car.Reviewed 26 Sep 2022
review from![kayak]()
10.0
Great friendly service at the counter, reminded me I had a gold membership I forgot about.Reviewed 14 Aug 2022
review from![kayak]()
10.0
We had a Toyota Highlander The car for 6 was quite small to accommodate all of us with room for luggage. Otherwise everything was very goodReviewed 31 Jul 2022
review from![cheapflights]()
2.0
Poor customer service. They keep charging me and I already returned the rentalReviewed 25 Jul 2022
review from![kayak]()
10.0
I wish I could remember who the lady was at the desk the night we arrived. Even though it was very late she was very friendly and professional.Reviewed 19 Jul 2022
review from![kayak]()
8.0
Pick up was long and not well organized. 2 agents, lots of customers. Waited over 45 minutes in line ! Drop off was great !Reviewed 29 May 2022
review from![kayak]()
6.0
I paid for the booking in advance, and still ended up having to pay $183 USD after the fact. Some of this was prepaid for gas, but that would only come to about $80. So, overall I was not impressed with Hertz.Reviewed 24 May 2022
review from![kayak]()
6.0
The airport had one line for Dollar and one for Hertz. The agents were helping people from both lines. There was a long line for Dollar customers and not for Hertz. Those in the dollar line kept stepping in front of me in the Hertz line to be waited on.Reviewed 24 May 2022
review from![kayak]()
8.0
I think it’s weird that the insurance is through a completely separate company. Hertz asked if I wanted insurance, I said I had paid for it already but it wasn’t on their file. I understand why they didn’t see it, but I think it’s weird. I was second guessing whether I was covered or not / if I did it correctly. It would have been nice if Hertz had know I bought third party insurance I would have felt better (if it was on their file).Reviewed 8 May 2022
review from![kayak]()
10.0
Everything was very smooth, the car was great and the return was simpleReviewed 24 Apr 2022
review from![kayak]()