Guest reviews
Overall rating
7.9
Good
Based on 155 reviews
Cleanliness
8.1
Comfort
8.0
Pick-up/Drop-off
7.8
Value for money
7.8
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
33
12
17
6
9
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9.2
Cons: List correct address on web site (not Rinehart)
review from
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5.6
Pros: Staff was friendly enough and process was fairly fast.
Cons: Cleaned the vehicle! We found a rx drug bottle with depression medication under the seat. Which means they did not throughly clean. There was a missing Matts n the car and bits of sand and food in the seams of the seats.
review from
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5.2
Pros: We arrived at 10;15 pm at night and did not get into a car at the airport until 12:30 am. The wait was frustrating.
Cons: Check in to pick up cars needs to be streamlined and cars ordered need to be available.
review from
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7.6
Pros: Quick pick up and drop off.
Cons: Didn’t review policy for tolls.
review from
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10.0
Pros: Staff was very helpful and attentive to all my needs.
Cons: If it were free, but that's okay.
review from
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6.0
Pros: I liked the almost new vehicle I was FINALLY given. What I did not like was that the staff originally tried to pass off a much smaller vehicle than we signed up for.... because I am a small female and they assumed I was by myself was the reason I was given after trudging out to the rental car and then back in again with all my luggage by myself to the rental booth to get what I was supposed to have. In addition, my husband understood because we had Triple A he would be added on with no charge when he arrived 4 days later. Not honored! It was an additional $13.50 a day to be added as a driver. Tolls were to be a usage fee of $19.50 total but again was told each day we used a toll we paid the toll plus an automatic usage fee of $6.95. I felt that they were attempting to rip us off because the small vehicle they first tried to pass off on me was the SAME price as the FULL size vehicle we had signed up to rent.
review from
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8.0
Cons: Only problem was built into car that if you came to a stop the engine would shut off then restart after you let off the break or air conditioning needed more power. Air conditioning also shut off when engine died. Was not a problem but never seen that function before and took a while to get used t
review from
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10.0
Pros: Staff was very friendly and helped me get on the road quickly!
review from
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7.6
Pros: The staff was excellent. Georgia at the return point at MCO helped me alleviate a mess up on where I would return my rental saving me time and money. Car procedure was quick and easy.
Cons: For some reason, my flights were in Orlando International Airport but my rental had me returning it to Sanford airport. Not sure how the mix up happened but Georgia at the Orlando airport straightened it out.
review from
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9.6
Cons: The counter and customer service use different policies and are not equality trained in the policies.
review from
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10.0
Pros: The staff’s wiliness to work with us, they were great!
Cons: A sign at the return area that stated to leave the keys in the car, I walked all the way up to the building before there was a sign.
review from
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5.2
Pros: The staff was friendly and helpful at pick up and drop off.
Cons: When I put in to pick up a car at Sanford Airport, I expect to pick up my car at Sandford Airport. I do not expect to be told that my car is 15 miles away and it is closed. They took care of me there, but Hertz or Kayak needs to clean that up. I was not happy.
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